익스클루시브 스위트, 침실 5개 | 테라스/파티오

트라우트벡 로지 여행 후기

3.5 out of 5
트라우트벡 로지
5 Arnold Street, Rotorua

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 46개 이용 후기 중 16개" "
평점 8 - 좋아요. 46개 이용 후기 중 19개" "
평점 6 - 괜찮아요. 46개 이용 후기 중 6개" "
평점 4 - 별로예요. 46개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 46개 이용 후기 중 4개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Luyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호수 바로 앞에 있어 전망이 좋음 주인분께서 관광지 할인쿠폰도 몇장 챙겨주심
2020년 1월에 1박 숙박함
답변 제공: Kai 님, 2020년 2월 20일
Thank you for your staying. We love to host you again.

4/10 - 별로예요

Hoan

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the Viewing, Its very nice & quite. But the house is too old. the toilet at middle need to fix. Its too noisy at night time.
2021년 12월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property...great location. We went for a nice walk along the river to the swing bridge once we checked in.
2020년 2월에 2박 숙박함
답변 제공: Kai 님, 2020년 2월 20일
Thank you for staying with us. We love to host you again.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, nice view. We had good time there. ..
2019년 11월에 1박 숙박함
답변 제공: Ken 님, 2019년 11월 18일
THank you for your feedback.

2/10 - 너무 별로예요

SOOK

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay away this Lodge! Beware!
I definitely will not suggest others go to this lodge, Super unhappy experience. Beware of this house and owner, I booked 5 bedrooms but at the end we only got 3 bedrooms. Asked the owner how to get in another 2 rooms and we frankly tell him our plan changed situation so add more member to stay, then he charged us for another 2adults and 3children price ($25 each) even though by right I paid for 5 bedrooms price. Unhappy it’s not because the charges. It’s because when we reach the lodge at 5:30, there is no one at the service counter. Then doesn’t matter, normally other owner will secretly put the room no key or code no at somewhere secret. But not for this lodge owner, he just paste our lodge’s code no at the glass door of service counter, everyone pass by will know our code no, anyone can just press the code and get into our lodge. I feel so not safety for our family and our belongings. The owner didn’t come back to take down then notes!! He only came after he know our members add on, then only within 10 mins he reach our lodge to collect the extra charges! The owner’s attitude was Super bad! If you don’t want to spoilt your holiday mood, just stay away this lodge! This lodge is Super dirty too! I will upload some photo to proof the dirtiness. I just walk around the living room and our rooms, my foot was full of dust and become black! The side table of our room also full of dust and they just keep their extra pillow and bedsheet at Super dirty shelf!!
2019년 11월에 1박 숙박함
답변 제공: Jack 님, 2019년 11월 25일
Thank you for your feedback. First, I want to declare that your have booked into a lodge with 8, however you turned out 14 guests. I have to charge you extra for extra person by our policy. Secondly, you were trying to bribe the duty manager with the extra cost, you were intended to make a bad review if we were not charged you. I have your video recorded.

10/10 - 훌륭해요

Mun Hei vinnci

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect !
2019년 10월에 3박 숙박함
답변 제공: Jack 님, 2019년 11월 18일
Thank you for your feedback. Welcome back.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The studio has a lovely view of the lake. The sharehouse above also has a view but it is uncovered.
2019년 9월에 2박 숙박함
답변 제공: Jack 님, 2019년 11월 18일
Thank you for your feedback. Welcome back.

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great position-right across the road from the lake. Decor is a bit tired. Kids loved it and was fine for a one night stay.
2019년 7월에 1박 숙박함
답변 제공: Ken 님, 2019년 11월 18일
Thank you for your feedback.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This acmodation is a perfect for holiday.
Stuff is so kind and friendly. Location is also very nice. I think that this acmodation is a perfect for holiday. Thank you very much.
2019년 5월에 1박 숙박함
답변 제공: Ken Liao 님, 2019년 6월 27일
Thank you for your feedback.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Property was a little old and tired. But clean. Very quiet which was nice
2019년 3월에 1박 숙박함
답변 제공: Jack 님, 2019년 11월 20일
Thank you for your feedback.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 3월에 1박 숙박함

8/10 - 좋아요

KWAI FONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
有3套手洗間夠方便
地點在湖畔,5人入住3間房及有3套手洗間夠方便, 房東好好會介紹地方玩及食,
2019년 2월에 2박 숙박함
답변 제공: ken 님, 2019년 11월 18일
Thank you

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great location and lovely hosts would recommend to anyone!
2019년 1월에 3박 숙박함
답변 제공: Kai 님, 2019년 11월 20일
Thank you for your feedback.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
General manager really nice and helpfull. The house is a little beat hold and should have a refresh
2019년 1월에 3박 숙박함
답변 제공: Ken 님, 2019년 11월 20일
Thank you for your feedback.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We understand that the name Troutbeck Lodge has been appropriated from the previous lodge situated directly on the lake a couple of doors down which is now a private home. My partner had stayed at the old lodge and had a good experience, we were expecting same. Sadly our expectations were not realised. The new lodge is in fact a collection of straggly motel units and old fishing shacks across the road from the lake. Our room was sparse and grubby. Everything was old, worn, dusty and unclean. We could not stay there and left to find other accommodation.
2018년 12월에 1박 숙박함
답변 제공: Kai 님, 2019년 1월 7일
Thank you for your feedback. The Troutbeck Lodge were separated into two entrance. Small villa and big villa. If you booked the big villa, you will have grand lake view and living areas. The small villa was what you see on the website. Photos were taken from the room. Thank you.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The view of the hotel is amazing. Staff were very friendly and helpful We were a little dissapointed with Size of the bed and shower drain was fully bloked
2018년 9월에 1박 숙박함

10/10 - 훌륭해요

Patrice 님, Brisbane, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place!
The owner of trout lodge was absolutely lovely and very helpful. He helped us plan our stay in Rotorua. The view from our window was to die for. We were looking directly in front of the lake and could see the sun setting and rising. Great find!
2018년 7월에 2박 숙박함
답변 제공: Ken 님, 2019년 11월 18일
Thank you for your feedback.

10/10 - 훌륭해요

Lucas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place!
Great place!
답변 제공: Ken 님, 2019년 11월 18일
Thank you

8/10 - 좋아요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Quiet and lovely location
This room was great value for money. It was a very quiet street and right on the lake edge. Very friendly and helpful hosts.
2017년 9월에 2박 숙박함

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stunning view
Beautiful view, the owner is in the process of upgrading the facility so the there is some work to be done but it was still a very pleasant place to stay with stunning view of the lake. The building is older, but still in good condition. We enjoyed sitting outside our door having a cup of tea looking out over the lake. We enjoyed our time there.

8/10 - 좋아요

Mitesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rotoura like
The accomodation is so so however the location is pretty good.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Run down and in need of some restoration
We were struggling to find something that would accommodate us and our dog and this was one of the only ones. the owner has just taken possession and has big plans but at this stage the place needs a great deal of attention.
답변 제공: Ken 님, 2019년 11월 18일
Thank you for your feedback.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

실제 이용하신 고객

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We hired the entire place for a work retreat. It was perfect for us.

2/10 - 너무 별로예요

Janine 님, S

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid at all costs
Terrible place, is not a nice place to visit. Is very old and outdated, staff are unfriendly and unhelpful. I will never stay here again, it ruined my whole stay in Rotorua and it does NOT look like the photos it advertises!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
close to lake
It had lots of room and close to lake with many things to do nearby. It held 9 people comfortably

8/10 - 좋아요

Tony 님, NYC

좋아요: 청결 상태, 객실의 편안함
Nice lake view apartment.
Stayed one night with family members. Hotel is good and with nice lake view. Quiet and beautiful area. Very happy to stay here.

2/10 - 너무 별로예요

Andrew 님, Melbourne, Australia

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
AVOID
This 'lodge' is not in a tourist area. It is in a run down suburb of Rotorua about 10km from the city centre and has a run down appearance. When we arrived we nearly didn't go in because it looked so uninviting and ended up staying one night only even though we had booked and paid for three nights. It is also very overpriced considering the poor state of the building and surrounding premises, and the very poor location.

10/10 - 훌륭해요

James 님, New Zealand - Auckland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Value: Great deal; Service: Go the extra mile;

8/10 - 좋아요

Darren 님, New Zealand - Auckland

좋아요: 청결 상태
Facilities: Typical; Value: Reasonable; Service: Basic; Cleanliness: Faultless; Have one spa on heat, so it's warm and not cold

6/10 - 괜찮아요

Debbie

별로예요: 청결 상태, 직원 및 서비스
Facilities: Everyday; Value: Affordable; Service: Below average, Place not cleaned prior ; Cleanliness: Lacking;

8/10 - 좋아요

Tingting 님, New Zealand - Auckland

좋아요: 청결 상태, 직원 및 서비스
Facilities: Basic; Service: Good, Friendly; Cleanliness: Pleasant;

10/10 - 훌륭해요

Simon 님, New Zealand - Bay of Plenty

좋아요: 청결 상태, 직원 및 서비스

8/10 - 좋아요

Hank 님, New Zealand - Manawatu

좋아요: 청결 상태
Facilities: Basic; Value: Great deal; Service: Sufficient, Polite; Cleanliness: Pleasant;

10/10 - 훌륭해요

Marilyn 님, Australia - VIC - Regional VIC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Facilities: Nice ; Value: Great deal; Service: Friendly; Cleanliness: Beautiful;

8/10 - 좋아요

Renee 님, Australia - QLD - Gold Coast

좋아요: 숙박 시설 상태 및 시설
Facilities: Good; Value: Affordable; Service: Basic; Cleanliness: Clean, Neat;

10/10 - 훌륭해요

Cathy 님, New Zealand - Auckland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Facilities: Used BBQ kayaks spa ; Value: Great deal through Wotif; Service: Happy and friendly staff; Cleanliness: Clean and tody; Plenty of breakfast food and milt supplied. Ideal for parents on the deck and teenagers on kayaks and cooking dinner on the BBQ!

10/10 - 훌륭해요

Ben 님, New Zealand - Auckland

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Facilities: Above average; Value: Fantastic; Service: Remarkable, Outstanding; Cleanliness: Clean; Service is great, but something is a bit dated.

10/10 - 훌륭해요

Darren 님, New Zealand - Auckland

좋아요: 청결 상태, 직원 및 서비스
Facilities: Everyday; Value: Great deal; Service: Go the extra mile; Cleanliness: Gleaming; They need to look into the hot water system to ensure a good supply

8/10 - 좋아요

Catherine 님, New Zealand - Auckland

좋아요: 청결 상태
Value: Economical; Service: Sufficient; great place for the price

10/10 - 훌륭해요

Robert 님, Australia - QLD - Brisbane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Facilities: Home away from home; Value: A steal; Service: Go the extra mile; Cleanliness: Spotless; Staff were more than helpful

8/10 - 좋아요

Aroha 님, New Zealand - Waikato

좋아요: 직원 및 서비스
Facilities: Unpretentious, Modest; Value: Low-priced, Economical; Service: Respectful, Friendly, Courteous; Cleanliness: Tidy; Welcoming, helpful hosts who know the local area well

10/10 - 훌륭해요

Peter 님, Australia - NSW - Sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Facilities: Home away from home; Value: Fantastic; Service: Go the extra mile; Cleanliness: Pristine; Beautifully decorated, warm welcome and helpful owner .worth staying more than one night

10/10 - 훌륭해요

Darrell 님, Australia - QLD - Brisbane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Facilities: Nice ; Value: Affordable; Service: Go the extra mile; Cleanliness: Pleasant;