디럭스 스위트, 침실 2개 | 고급 침구, 미니바, 객실 내 금고, 책상

마운트 로열 호텔 여행 후기

2 out of 5
마운트 로열 호텔
Al Naser Square Deira, Dubai

이용 후기

5.0
평점 10 - 훌륭해요. 45개 이용 후기 중 1개" "
평점 8 - 좋아요. 45개 이용 후기 중 9개" "
평점 6 - 괜찮아요. 45개 이용 후기 중 13개" "
평점 4 - 별로예요. 45개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 45개 이용 후기 중 14개" "

5.4/10

청결 상태

5.6/10

직원 및 서비스

3.0/10

편의 시설/서비스

4.8/10

숙박 시설 상태 및 시설

3.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Asqual

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s literally zer!
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Syed Ali Z

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
DONT BOOK THIS PLACE.ITS A SCAMM!!!!.This place was very filthy.I booked the room.I went to the room and come right out and asked for my money back.They have no refund policy.Once you paid you are stuck.I ask Expedia and they didn’t even return my money.I HAVE TO FIND ANOTHER HOTEL AND LET GI MY MONEY I PAID FOR THIS PLACE.

6/10 - 괜찮아요

Mohammed

좋아요: 직원 및 서비스
Old and unclean
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Jose

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unpleasant. I didn't even tried to check in after what I saw
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

aqib

2023년 6월에 4박 숙박함

4/10 - 별로예요

Salam

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was friendly & helpful but the room was dirty specially carpet which had a bad simile & something small things etching your body so it’s not easy to sleep.
2022년 4월에 11박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
worst experience I had in Hotel in my life
I would not stay there for free. catastrophic! The photos they have provided are not as what you see in the room. if it was from the cleanliness or the tidiness or the cleanliness. the staff was not of help at all!
2020년 1월에 1박 숙박함
답변 제공: Nelson 님, 2020년 9월 8일
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

4/10 - 별로예요

Raza

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cant sleep
Its not what it appeares on pics total deception. Waste of money. N its in busy hardware stores area.
2019년 12월에 1박 숙박함
답변 제공: Nelson 님, 2020년 9월 8일
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
perfect for solo traveller
It was ok
2019년 12월에 4박 숙박함
답변 제공: Nelson 님, 2020년 9월 8일
Dear Guest, Warm greetings Thank you for writing such a wonderful review about us on this platform. I'm elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, Mount Royal Hotel

8/10 - 좋아요

실제 이용하신 고객

2019년 7월에 4박 숙박함
답변 제공: Nelson 님, 2020년 9월 8일
Dear Guest, Warm greetings Thank you for writing such a wonderful review about us on this platform. I'm elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, Mount Royal Hotel

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Jeg likte fagene i hotellet. Selve hoteller var gammelt, og ikke så rent. Service var helt Ok.
2019년 7월에 13박 숙박함
답변 제공: Nelson 님, 2020년 9월 8일
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

2/10 - 너무 별로예요

Shahnaz

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함
답변 제공: Nelson 님, 2020년 9월 8일
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

6/10 - 괜찮아요

RINO

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Old hotel but good location
Old facilities but good location
2019년 2월에 1박 숙박함
답변 제공: Nisha 님, 2019년 3월 22일
Dear Rino, Thank you for taking the time to share your comments about your recent stay with us. We are glad you enjoyed your experience at the hotel. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

8/10 - 좋아요

Karolína

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ucházející
2019년 1월에 1박 숙박함
답변 제공: NISHA 님, 2019년 3월 22일
Dear Karolina, Thank you for taking the time to share your comments about your recent stay with us. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

8/10 - 좋아요

Muneer ahmed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and secure stay
2019년 1월에 1박 숙박함
답변 제공: Nisha 님, 2019년 1월 24일
Dear Mr. Muneer, Thank you for taking the time to share your comments about your recent stay with us. We are glad you enjoyed your experience at the hotel. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

6/10 - 괜찮아요

실제 이용하신 고객

Good Location
The location of the hotel is very central. Stones throw to Naif Souk and Souk Al Wasl. Very basic hotel. Expect no fancies. Hotels.com says hotel has no front desk but there is most if the day upto midnight. If you arrive after midnight arrange check in beforehand.
2019년 1월에 11박 숙박함
답변 제공: Nisha 님, 2019년 1월 24일
Dear Sir/Madam, Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

6/10 - 괜찮아요

Syed 님, Arlington, VA

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Really friendly staff. Dont stay there if you are with your family. I felt it was more for back packers. Great location. Hotel not very clean.
2018년 9월에 1박 숙박함
답변 제공: Nisha 님, 2018년 9월 11일
Dear Syed, Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. Our hotel is family hotel safe for family. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

6/10 - 괜찮아요

muhammed

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2018년 8월에 1박 숙박함
답변 제공: Nisha 님, 2018년 8월 31일
Dear Muhammed , Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location near metro banias. Good buffet very closed to my shopping area
2017년 10월에 3박 숙박함
답변 제공: Nisha 님, 2017년 10월 31일
Dear Guest, Thank you for choosing our hotel for your recent stay in Dubai and thank you for sharing your feedback. We are glad you enjoyed your experience at the hotel. our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. we hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

8/10 - 좋아요

Obaid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
It's was good only because it is in middle of shopping Area
2017년 8월에 4박 숙박함
답변 제공: kafeel Ahmed 님, 2017년 8월 23일
Dear Obaid, Thank you for taking the time to share your comments about your recent stay with us.Your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests’ experience. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

10/10 - 훌륭해요

Mazen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 5월에 27박 숙박함
답변 제공: kafeel Ahmed 님, 2017년 7월 30일
Dear Mazen , Thank you for taking the time to share your comments about your recent stay with us. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests’ needs the best way we can. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

2/10 - 너무 별로예요

Ahmed

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
رائحة الغرف مقرفة
رائحة الغرفة دخان وتحتاج الى اعادة تصميم وتطوير الفندق
답변 제공: Nelson 님, 2020년 9월 8일
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Kun til en enkel overnatning
Ikke helt som forventet. Hotellet ligger i et meget trafikeret område.
답변 제공: Nelson 님, 2020년 9월 8일
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

4/10 - 별로예요

muataz 님, saudi arabia

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Worst Hotel in my entire life. Found pests in bath room, Dirty beds, old hotel, bad smells. After fully paid by Expedia including all taxes, they ask me to pay more taxis upon checkout!!
답변 제공: Nelson 님, 2020년 9월 8일
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

2/10 - 너무 별로예요

Scott

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Too many bugs for me
I was not pleased with this hotel room. For more than $200 US per night, i expected much more. The room did not appear clean and they have a serious bug problem. There were bugs in the shower, sink and bed. It was very difficult to sleep knowing that bugs were likely crawling all over me. I will not stay here again and advise you to book early at a more reputable hotel.you will get a better price and be more comfortable.
답변 제공: Nelson 님, 2020년 9월 8일
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

6/10 - 괜찮아요

Djamel

Un bon hôtel pour son prix
답변 제공: General Manager 님, 2016년 11월 28일
Dear Guest, we're sorry for any inconvenience we will work hard to fix the issues you have faced and we will come up with better service.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 11월 1일
Dear Guest, we're sorry for any inconvenience we will work hard to fix the issues you have faced and we will come up with better service.Thanks for letting us know

8/10 - 좋아요

WAQAS 님, Karachi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Hotel we will recommended every one
it was awesome we feel very good during our stay
답변 제공: kafeel Ahmed 님, 2016년 7월 8일
Thank you very much for your feed back.

6/10 - 괜찮아요

Yousaf

답변 제공: kafeel Ahmed 님, 2016년 7월 8일
Thank you very much for your feedback

6/10 - 괜찮아요

Reinhold 님, München

좋아요: 청결 상태, 직원 및 서비스
mittendrin
Hotel mitten im leben der einheimischen Bevölkerung Sehr authentisch
답변 제공: kafeel Ahmed 님, 2016년 7월 8일
Thank you very much for your feedback

4/10 - 별로예요

AMALE 님, Paris

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel situe a Deira et facile d'acces
Hôtel très grand situe en plein Deira. Points forts: grande chambre, propreté, station de métro Banyas Square a moins de 500m, sympathie de certains personnel. Points faibles : salle de bain un peu ancienne, juste un filet d'eau pour la douche, et GROS point noir, la climatisation beaucoup trop bruyante.
답변 제공: kafeel Ahmed 님, 2016년 7월 8일
je vous remercie pour votre feed-back , nous allons essayer d'améliorer . Merci

4/10 - 별로예요

실제 이용하신 고객

In general fairly okay
I booked this hotel for my father who stayed one night on 7th October 2015, it was his worse night, he never slept all night, as the room had a strong smell of smoke, as all rooms are smoking rooms and he found it very difficult to sleep. The hotel In general is okay but only if you can be around and sleep in a smoking atmosphere. As they dont accommodate for non smokers.
답변 제공: Kafeel Ahmed 님, 2016년 7월 8일
Dear Guest, Thank you for your feed back , we will try to improve

2/10 - 너무 별로예요

pieter 님, Eindhoven Holland

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst place ever
Run down place in any which way. Checking in takes long time, couldn’t find reservation. Very unfriendly and un interested staff. No passports giving back after check in. Finally they give a dirty room on the backside, not even cleaned, having old used towels and bed sheets (beds are not even made) with a view to a wall. After complaining finally room in the front side. While having a shower all of a sudden 2 maintenance people in the bathroom. We did not feel free and safe in our own room. Website info not correct as there is NO airport shuttle, NO mineral water in the room, NO water cooker, the safe in room is not working and the free wifi in the room disconnect every few minutes. The room was showing dirty marks different places on the wall. Ceiling in room is open, ceiling in bathroom is leaking water continue. We cleaned our room by our self as they didn’t come after so many times asking to clean the room. Seems to be that everybody is manager and can do whatever they like to do. Never again, not recommended to any one.
답변 제공: kafeel Ahmed 님, 2016년 7월 8일
Dear Guest we are extremely sorry for the inconvenience. Next time we will try to improve. Thanks

6/10 - 괜찮아요

aslam 님, London

Good place to stay
It's was good not a bad place would go there again
답변 제공: kafeel Ahmed 님, 2016년 7월 8일
Thank you very much for the feedback.

4/10 - 별로예요

Jose 님, Doha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staffs were not so accommodating, it seems they doesn't care if you are tired and need immediate rest. They were busy on their mobile phones maybe that's the reason why. And the construction is still going on even in late night, the time we need to sleep.
답변 제공: kafeel Ahmed 님, 2016년 7월 8일
Dear Guest, we are extremely sorry, we will improve. Thanks

8/10 - 좋아요

osama

near souq naif . near bany yas metro
답변 제공: kafeel Ahmed 님, 2016년 7월 8일
Thank you very much for your feedback

8/10 - 좋아요

Shabnam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Otel ne plohoi.Rasspolojenie udobnoe.Vse na Nasser skvere ryadom.Metro o4en blizko.V obshem vse ponravilos.
답변 제공: kafeel Ahmed 님, 2016년 7월 10일
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 - 너무 별로예요

Tomi 님, Espoo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ei jatkoon
Yhden yön vietin poikani kanssa, välilaskun takia. Hirvittävä alue ja hirvittävä hotelli. Ikkunoissa ei ollut edes laseja, joten kaikki melut ulkoa kuului. Ja melua tuolla alueella piisaa. En suosittele.
답변 제공: kafeel Ahmed 님, 2016년 7월 10일
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

Yasmeenah 님, Lake Charles, Louisiana

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Bad experience
We chose this hotel for the amenities. We had to pay for water which was suppose to be free, no laundry on the property we had to send out and it was very expensive. The first morning we had do not disturb on the door the cleaning boy entered our room. The noise due to remodeling rooms was atrocious couldn't sleep. The room is not dark. Bizarre hot water and no water pressure. The location was great near shopping and metro. But all and all not all but they were very rude. I don't recommend this hotel at all.
답변 제공: kafeel Ahmed 님, 2016년 7월 8일
Dear Guest, we are extremely sorry for the inconvenience, we will definitely try to improve. Thanks

2/10 - 너무 별로예요

Mohammad Bilal 님, Pakistan PK

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay at hotel was terrible and I don't want to
My experience with this hotel was terrible so what can I say more than this
답변 제공: Mount Royal 님, 2016년 7월 10일
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not recommended.
Dirty Hotel Mosquitoes Staff look like not paid From the owner Need improvement in Deparrments
답변 제공: Mount royal 님, 2016년 7월 10일
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 - 별로예요

JEAN BASTIEN 님, Marseille

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
accueillant centre ville
personnellement il nous faut des hôtels a partir de 3 etoiles
답변 제공: Mount Royal 님, 2016년 7월 12일
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.