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Reviews of The New York EDITION

5 out of 5
The New York EDITION
5 Madison Avenue, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 267 out of 398 reviews" "
Rating 8 - Good. 91 out of 398 reviews" "
Rating 6 - Okay. 18 out of 398 reviews" "
Rating 4 - Poor. 11 out of 398 reviews" "
Rating 2 - Terrible. 11 out of 398 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Stayed 3 nights in Mar 2024

6/10 Okay

James

Stayed 4 nights in Feb 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool space and great location
Stayed 1 night in Jan 2024

4/10 Poor

Paige

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
horrible bar scene. not high end. incredibly over priced
Stayed 1 night in Dec 2023

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Hilary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New York Edition
Well appointed rooms. Very clean and the service was wonderful. I plan on staying at the Edition again the next trip to NYC!
Stayed 3 nights in Aug 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful space, friendly staff, excellent location across from the park!
Stayed 4 nights in Jul 2023

6/10 Okay

Gleice

Very poor welcome front desk was terrible the mirrors were not clean when I was paying he was short and dry in his words I wouldnt recommend this place anymore quality decreased immensely
Stayed 5 nights in Jul 2023

10/10 Excellent

Ji

Stayed 2 nights in Jul 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spotlessly clean , staff were all amazing, amazing location, good restaurant
Stayed 5 nights in Jun 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

yusef

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good location, quite, very convenient. Good staff and service
Stayed 3 nights in May 2023

4/10 Poor

Maria

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For the price not worth the stay
Stayed 2 nights in May 2023

8/10 Good

Aaron

Business traveler
Liked: Cleanliness, staff & service, room comfort
Minimalistic / good location / gym could be better
A very minimal hotel. For the most part my room was great. Big room, stunning view from the 25th floor and very comfortable. Few stains and general wear and tear that made it feel slightly older. Location is fantastic, and would definitely stay again. I did have to seek out a gym pass at a local gym however as the hotels one is very poor. No windows and tiny. Would have expected a better fitness facility.
Stayed 5 nights in Apr 2023

10/10 Excellent

Omar

Traveled with family
Stayed 2 nights in Apr 2023

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great from start to finish. Great and friendly reception!
Stayed 2 nights in Apr 2023

2/10 Terrible

Mark

Disliked: Staff & service
This is not a five star! Don’t stay there!!! They canceled my reservation for no reason. It was a nightmare to fix the situation. I was treated like I was the problem. Restaurant staff was lazy and rude. The restaurant wasn’t busy, we ordered drinks, 20 minutes later- no drinks. I found a server asked what was going on, they hadn’t even started to make our drinks and they weren’t making other drinks! That is one example of a litany of problems that took place there. If you want two star- go there.
Stayed 3 nights in Apr 2023

8/10 Good

Nick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was very convenient.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great

6/10 Okay

Louisa

Stayed 4 nights in Jul 2022

4/10 Poor

Yunfan

Stayed 1 night in Jan 2022

10/10 Excellent

simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A relaxed 5 star hotel where the staff are there if you want them or not if you don’t. Cool bar which is very much a place to be seen (but the team never forget the hotel guests). Our suite was large, bright and modern with all the things you need (maybe a nespresso would have been nice), staff were first class, location is brilliant in between 2 underground stations.
Stayed 4 nights in Dec 2021

6/10 Okay

Tom

Business traveler
Liked: Cleanliness
Disappointed
Mediocre at best and subpar for spending upwards of $1k/night. Won’t recommend it and will not return
Stayed 1 night in Nov 2021

10/10 Excellent

Stephanie R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, convenient to everything and LOVED the smell of the hotel…. Would stay again
Stayed 2 nights in Sep 2021

10/10 Excellent

Wendy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible hotel. Everything was delightful! Will be back for sure.
Stayed 5 nights in Sep 2021

10/10 Excellent

Maria Pia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were super friendly
Stayed 9 nights in Aug 2021

10/10 Excellent

Soojung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and bar area. And the staff was outstanding.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to excellent restaurants, easy access to public transportation (subway lines).
Stayed 4 nights in Jul 2021

10/10 Excellent

Josh

Stayed 1 night in Jul 2021

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Audriana on Jun 14, 2021
We are Glad you enjoyed your stay. Thank you for staying with us. We look forward to having you back!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing
Everything was so amazing! So clean and beautifully designed. Just don’t order breakfast room service!!
Stayed 1 night in Mar 2020

8/10 Good

Liz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Elisabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged twice for property fee of $70. By hotel and expedia and both didnt want to take responsibility for it. Expedia finally refunded
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Staff were very helpful Due til illness we had to cancel our 2nd night which the hotel were very flexible about and cancelled any charges for the 2nd night
Stayed 2 nights in Jan 2020

8/10 Good

jean p.

Business traveler
Liked: Cleanliness, staff & service
bad luck with room 503
Both the hotel and restaurant are very pretty and all the services are great We just had bad luck with Room 503 The day We arrived we reported a air leakage on one of our windows, you could hear the air coming in. We were told it was fixed...by the second night the howling sound was unbearable.
Stayed 2 nights in Jan 2020

8/10 Good

GREGORY A

Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Stayed 14 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The location is great. The elevator take too much time. Plumbing problem unsolve in pour bathroom. poor image quality on the tv.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Not worth the price
Great location and customer service was excellent. The food and service at the Clocktower was also top notch. But for the price and the newly imposed "Destination Fee," the accommodations were pretty basic. I don't know why a hotelier would buy such cheap looking white furnishings that wear so badly and the rooms have zero character or true sense of comfort. I will continue to stay with Firmdale hotels and visit this property for dinner.
Stayed 5 nights in Dec 2019

6/10 Okay

Caitlyn

Traveled with family
Disliked: Cleanliness, staff & service
My stay at the Edition
Check in is at 15:00pm we arrived at 16:30-17:00 My daughter’s room was ready,I needed to wait an additional 1h My booking was 2 deluxe king room’s,by check in I’m told 1000$ deposit for each room,next day I see a charge on my credit card of 1000$ and 1400$ When asked at reception what the 1400$ stands for I got 5 explanations!!Plus I asked how it’s possible that our breakfast same day was charge to my Card we’re I signed it to my room Last explanation was by swiping my card it didn’t go true the first time...Really The minimum requirement should be to notify your costumers in advance before you over charge any Your Lobby bar I’d dirty,at the bar side you have a wall that’s the full 7 day’s of my stay had stains from a drink I live next to Edition in Bodrum,Turkey during summer month’s and this Hotel offers great service,Luxury and very clean The New York Edition is below your standards Regards Mrs.Princen-Schoefs
Stayed 7 nights in Nov 2019