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어로프트 엘세군도 - 로스앤젤레스 에어포트 여행 후기

3 out of 5
어로프트 엘세군도 - 로스앤젤레스 에어포트
475 N. Pacific Coast Highway, El Segundo, CA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 491개" "
평점 8 - 좋아요. 1003개 이용 후기 중 230개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 122개" "
평점 4 - 별로예요. 1003개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 102개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Inyoung

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Thank you for the wonderful rating, Inyoung!It's fantastic you enjoyed your time at Aloft El Segundo Los Angeles Airport so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

Jang

2022년 12월에 1박 숙박함

6/10 - 괜찮아요

Kwang Hyun

출장 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
2022년 5월에 1박 숙박함
답변 제공: Aloft Team 님, 2022년 5월 10일
Thank you for rating us. If you could give us more feedback as what we could improve would be great.

4/10 - 별로예요

Jun 님, 미국

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
시설 및 주변 환경에 실망을 했다
2020년 6월에 3박 숙박함

10/10 - 훌륭해요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pool was a great place to relax.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Wendy, it's delightful to read that you found our pool at Aloft El Segundo Los Angeles Airport an inviting spot for relaxation. We appreciate your comments and hope to welcome you back soon for another splendid stay.

10/10 - 훌륭해요

ChaoHsin 님, Frisco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient location, with tons of restaurants around
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
ChaoHsin, it's fantastic to hear you appreciated the convenient position of Aloft El Segundo Los Angeles Airport, surrounded by an array of dining choices! Thank you for choosing us for your stay. We anticipate seeing you again in the future.

6/10 - 괜찮아요

Monica

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hot water is limited and this was every single day/night of our four night stay. Also a downfall breakfast and parking has to be paid for daily separately!!!!
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Monica, it's regrettable to hear that certain aspects of your stay didn't match your expectations. We continually strive to keep our guests fully satisfied with all amenities. It's important to note that to ensure fairness and clarity in our pricing, some services such as breakfast and parking are separately itemized. We appreciate your feedback and it will certainly contribute to continuous improvement. We hope to have the opportunity of better serving you in the future.

10/10 - 훌륭해요

jade m.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Brittany at the front desk was amazing. Kind and professional. All the staff deserve a 10 star rating.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Jade, thank you for your glowing review. At Aloft El Segundo Los Angeles Airport, we're elated to hear that Brittany's kindness and professionalism left a positive impression. We pride ourselves on our team, and we're thrilled they lived up to our standards. We look forward to your next visit!

10/10 - 훌륭해요

Shanice 님, Tucson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Shanice, it's lovely to hear about your affection for Aloft El Segundo Los Angeles Airport. We appreciate your feedback and look forward to your return.

8/10 - 좋아요

Christie

좋아요: 청결 상태
Great property
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Christie, it's wonderful to know you had a satisfying experience at Aloft El Segundo Los Angeles Airport. We appreciate your kind words, and we're glad you enjoyed your stay. Looking forward to welcoming you back for another great visit.

6/10 - 괜찮아요

Barbara

단체 여행
The room was large and clean and the beds were comfortable. But the entire hotel was about 65°, and the thermostat in the room wasn’t working so I couldn’t make the room warmer. There were no extra blankets so I had to sleep in my fleece jacket. The hotel lists that there are numerous restaurants and fast food places within 1/10 of a mile of the hotel. That is technically true, they are all right across the street. But the street is three lanes in either direction of fast-moving traffic, and it’s almost half a mile to a traffic light. So it’s at least a 10 minute walk to get to any of the food places.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Barbara, it's pleasing to know that you found your room at Aloft El Segundo Los Angeles Airport to be spacious, pristine, and the beds comfortable. We're sorry to learn about the trouble with the temperature in your room and lack of extra blankets; rest assured, we always strive to ensure our guests' comfort. As for the accessibility to local restaurants, we understand it may not be as immediate as some might prefer. We encourage guests to explore different transportation options for an easier experience with the local dining outlets. Thank you for sharing your valuable feedback. We hope to have the opportunity to serve you better in the future.

10/10 - 훌륭해요

Jamie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Brittney was very helpful and patient with us. Appreciate her support during our stay there!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Jamie, it's wonderful to hear your positive feedback about your stay at Aloft El Segundo Los Angeles Airport. We're delighted to learn that Brittney played a pivotal role in ensuring your comfort and satisfaction. Recognizing a team member for their patience and helpfulness truly motivates us to continue delivering exceptional service. We hope to have you with us again soon!

10/10 - 훌륭해요

Demarius

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love my stay and will be back next weekend
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Demarius, it's great to hear that you enjoyed your stay at Aloft El Segundo Los Angeles Airport. We are thrilled to learn that you'll be returning next weekend. Our team eagerly awaits your next visit. Safe travels until then!

8/10 - 좋아요

Olvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
free airport shuttle
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Olvin, it's great to hear you appreciated the convenient airport shuttle at Aloft El Segundo Los Angeles Airport. We strive to make travel as easy as possible for our guests. Your feedback is appreciated, and we hope to see you again soon.

10/10 - 훌륭해요

DAISY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Daisy, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Aloft El Segundo Los Angeles Airport!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I live in hotels or @35,000 feet; and I return to this property oftentimes: it’s the Team/ Staff here that draw me back; genuine and helpful. Great location only enhances the spot& the pool’s the best !
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Mark, it's wonderful to hear how much you appreciate Aloft El Segundo Los Angeles Airport. Our team members strive to provide a genuine and helpful service and we're thrilled to know we've earned your loyalty. The advantageous location and our appealing pool are indeed favorite amenities among our guests. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Analy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very clean and staff very welcoming!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Analy, it's wonderful to hear that your stay at Aloft El Segundo Los Angeles Airport met expectations, highlighted by our immaculate rooms and welcoming team members. We truly appreciate your feedback and look forward to your next visit.

10/10 - 훌륭해요

Emmanuel

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great! The bed nice and comfy and quick access to the fwy. I love the Aloft hotels!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Emmanuel, thank you for your kind words. We're thrilled to know you appreciated the comfort of your bed at Aloft El Segundo Los Angeles Airport, as well as the convenience of our location. It's fantastic to hear your interactions with our team members were positive. Your support for Aloft hotels means the world to us, and we look forward to your next stay.

2/10 - 너무 별로예요

Tatyana

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Tatyana, it's disheartening to see the score without any specific feedback. We would greatly appreciate the chance to understand your experience better. Thus, we kindly encourage you to share more details of your stay. Your input could significantly aid in our ongoing efforts to continually improve guest experiences. Thank you for your time.

8/10 - 좋아요

Shanice 님, Tucson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Shanice, thank you for your rating! We're thrilled that Aloft El Segundo Los Angeles Airport could provide an experience that met your expectations. We value your feedback and look forward to hosting you again on your next trip to Los Angeles. Safe travels until then!

10/10 - 훌륭해요

Sarah 님, El Segundo

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Sarah, thank you for choosing the Aloft El Segundo Los Angeles Airport. We are delighted to know that you had an excellent experience. Your positive rating speaks volumes about our dedication to guest service. We eagerly await your return for another memorable visit.

8/10 - 좋아요

Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall this hotel is great, our only complaint is that the air conditioning was very loud.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Marie, thank you for highlighting the overall positive experience you had at Aloft El Segundo Los Angeles Airport. We take note of the noisy air conditioning issue for our future enhancement plans. We hope the next time you stay with us, every aspect of your visit will be delightful.

8/10 - 좋아요

Nancy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Trying to pick up the shuttle was difficult. LAX is a large airport and they could not give correct directions. Fridge was running all night bathroom floor was very slippery.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Nancy, we appreciate your feedback on your recent stay at Aloft El Segundo Los Angeles Airport. We understand there were some challenges locating our shuttle and we'll be sure to provide clearer instructions in the future. Also, your comments about the fridge and bathroom flooring have been noted and will be addressed. Despite these issues, we sincerely hope the rest of your stay was enjoyable and that you consider us for your future travels.

10/10 - 훌륭해요

Joseph

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is close to airport. Short 15 minute walk to downtown El Segundo which has a lot of great restaurants, lounges and breweries to enjoy.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Joseph, it's excellent to know you appreciated Aloft El Segundo Los Angeles Airport's prime location. We're delighted you enjoyed our close proximity to El Segundo's vibrant dining and entertainment options. Thanks for your favorable review and we anticipate your return in the future.

6/10 - 괜찮아요

Henry

2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Henry, we notice your neutral rating for your recent stay. We would appreciate getting more detail regarding your experience. It's through your feedback that we're able to improve and better serve our guests. We hope to earn a higher rating on your subsequent visit.

8/10 - 좋아요

Brad

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
We appreciate you sharing this positive rating, Brad!The comfort of our guests is important to us so we can't wait to see you back again at Aloft El Segundo Los Angeles Airport. We want to share an even more enjoyable experience with you next time.

10/10 - 훌륭해요

Annie

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thank you for the 5 out of 5 rating, Annie!We're thrilled to see how much you enjoyed staying at Aloft El Segundo Los Angeles Airport. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 - 좋아요

Lee 님, Chester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Thank you for taking the time to share your review with us, Lee!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Aloft El Segundo Los Angeles Airport.

4/10 - 별로예요

Dena

반려동물 동반 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the loudest hotel I’ve ever stayed in. It’s a place for people coming and going from LAX, they offer a lot of services for airport travelers, but if you aren’t flying it’s not worth it. We drove from Oregon with our service dog and discovered they charge $40 a night for parking. We were able to easily park in the neighborhood, but it wasn’t convenient. The staff was friendly, but didn’t offer us any help with our luggage- I couldn’t find a luggage cart anywhere. They are “pet friendly” but do not have a pet area. The hotel is surrounded by ice plant, we had to walk a couple blocks to get to grass, which wasn’t fun for morning/late night potty. I grew up in the area so I’m familiar, but it’s not a super safe place to walk around at night. The doors and windows of the hotel room do not block sound. We were put next to the elevator and above the employee loading area, and could hear everyone & everything, the other guests were very loud. We stayed at several hotels during this trip, and this was the most expensive with the least amenities. The only thing we were given for “free” was one bottle of water for the two of us to share. I’ve been looking forward to staying here since the renovation, my mom lives close by, but I have had better stays at the motels in Inglewood.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
Dena, we regret to hear that your stay wasn't up to expectations. We recognize the noise levels were disruptive, and we're sorry for any inconvenience experienced due to the parking situation and the pet facilities. Every guest should feel assisted, and it's unfortunate we fell short in providing support with your luggage. We aim to provide value for our guests, and it's disappointing we didn’t hit the mark on this occasion. We appreciate your feedback as it helps us strive for improvement. We hope for another opportunity to provide a better experience.

2/10 - 너무 별로예요

Paige

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 15일
Thank you for sharing your feedback, Paige.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Amy, thank you for choosing Aloft El Segundo Los Angeles Airport for your stay. We're genuinely happy that your visit met your expectations. Our team members eagerly anticipate your next visit.

4/10 - 별로예요

Angela

연인과의 여행
별로예요: 편의 시설/서비스
The hallway was noisy with people coming and going and you could see a half inch of light under the door letting in sound and cold air. The heat did not work and when I requested an extra blanket they sent me towels because the were all out. Terrible night's sleep. Requested a refund because I do not want to stay here again
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Angela, we regret to hear about the disturbances you experienced during your stay and the inconvenience regarding the heating system and blanket availability. We aim to provide quiet, comfortable environments for our guests, and we understand how the issues you described can affect your comfort. Please know we are determined to improve the areas highlighted based on your feedback.

10/10 - 훌륭해요

jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Thank you for the amazing rating, Jeffrey!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Aloft El Segundo Los Angeles Airport soon!Thanks again for leaving your feedback!

10/10 - 훌륭해요

Evelyn

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Evelyn, we are thrilled to know that your stay at Aloft El Segundo Los Angeles Airport met your expectations. Thank you for your awesome rating on Expedia. We eagerly look forward to your next visit.

4/10 - 별로예요

Tamer

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in was a disaster. I had lost my wallet and purchased a prepaid card for the amount of 50 dollars so they had a credit card to hold the room. After getting declined several times and repeatedly asking if she was sure it was 50 to which she repeatedly confirmed, I went and added more money to the card only to discover after an hour of trying to check in that indeed the amount was incorrect. The room smelled of old smoke. The decor in the room was tacky and cheap. No privacy from the sheer curtains adorned with random numerical sequences. All of the electronics were dated. Nowhere to charge phone. TV was old. A random old fm radio without a cord sat on a desk with an opened magazine. The bathroom was truly the most horrific part. Not only were the amenities extremely scarce, you only get two towels and a little bottle of body lotion. Housekeeping only comes every other day. Upon opening the shower curtain I immediately noticed the drain had random hairs covering it and near that a small dried glob of what appeared to be human fesces. Aside from that, the entire bathroom needed a good scrub down. It smelled musty and gave the impression it had never been bleached since its construction.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Anna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Nice and clean accommodation. Friendly staff!!! Very convenient location to quickly commute to the LAX.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Anna, thank you for sharing your wonderful experience at Aloft El Segundo Los Angeles Airport. We're thrilled to read that our clean lodgings, friendly team members, and convenience to LAX were all highlights for you. We aim to provide an enjoyable stay for all guests and it's a pleasure to know we achieved that. We appreciate your feedback and look forward to welcoming you back on your next trip to Los Angeles.

10/10 - 훌륭해요

Kristin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed here to go to Sofi. Was close, clean and really nice inside we will be back
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Kristin, it's wonderful to hear that you enjoyed your stay at Aloft El Segundo Los Angeles Airport. We take pride in our cleanliness and modern interiors. We look forward to welcoming you back for another pleasant stay in proximity to SoFi. Safe travels until then!

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and comfortable.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Thank you for the great rating, Heather!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Aloft El Segundo Los Angeles Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, good sized room, pretty pool and lounge area, good value, airport shuttle available.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Sharon, it's wonderful to hear you enjoyed your time at the Aloft El Segundo Los Angeles Airport. Your positive comments about our spotless rooms, beautiful pool and lounge area, excellent value, and available airport shuttle are greatly appreciated. We eagerly await your return for another memorable experience.

4/10 - 별로예요

Xzana

연인과의 여행
별로예요: 청결 상태
The first room that was assigned to us was in a basement area (Level 1). It was below the main lobby level. The room had a horrible smelll like several dirty animals. The staff said they would communicate that to housekeepers. We asked to be reassigned to another room. The second room assigned was also in the basement but it didn’t smell bad. It was obvious that this level is used for house keeping activities, Expedia customers and people with pets. It felt substandard. As a Marriott rewards member I am accustomed to better customer service and accommodations at Marriott properties. The great plus is there is a shuttle to the airport and we have a brief overnight stay.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Xzana, it's disappointing to hear about the issues with your initial room placement and the inconvenience of having to switch rooms due to an unpleasant odor. We aim to maintain a high standard in all our room accommodations and will address your concerns with our team members. Your feedback as a Marriott rewards member is highly valued.We're pleased, however, that you appreciated our convenient shuttle service to the airport. Despite the setbacks, we hope you found the rest of your brief stay with us satisfactory and we assure you we'll work hard to improve your future experiences.

8/10 - 좋아요

Larry

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Larry, it's wonderful to hear that you had a positive experience at Aloft El Segundo Los Angeles Airport. We thank you for choosing our hotel and leaving a review, and hope to see you again soon. Safe travels until then!

2/10 - 너무 별로예요

Mary Anne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Air conditioning did not work. I tried to call the front desk to report it but the phone was broken. There was no bell boy to help with luggage . As a disabled person I had to get the desk clerk to help me with my bags. Also no room service. Would never recommend!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Mary Anne, it's disappointing to hear about the challenges you faced during your stay, particularly related to room conditions and accessibility assistance. We take these issues seriously and work diligently to maintain all aspects of our accommodations for the comfort and ease of our guests. While room service isn't part of our current offerings, we continuously strive to meet the individual needs of all our guests to ensure a rewarding experience. We appreciate your feedback and hope we will have the chance to create a more positive stay for you in the future.

8/10 - 좋아요

Kristy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk attendant wan not professional. Didn't seem like she was really concerned with doing her job.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Kristy, it's disappointing to hear about your recent interaction at the front desk. We strive to provide an attentive and professional service to all our guests and it appears we missed the mark during your visit. We hope to have the opportunity to show you the true Aloft El Segundo Los Angeles Airport experience on your next visit.

10/10 - 훌륭해요

Nia Knowledge

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Aloft front desk staff are awesome! Great stay
답변 제공: Customer Service 님, 2024년 1월 22일
Nia Knowledge, your kind words and fantastic rating affirm the dedicated service our team members aim to provide at Aloft El Segundo Los Angeles Airport. We're thrilled that you acknowledged their effort and enjoyed your stay. It would be a pleasure to welcome you back in the future.

10/10 - 훌륭해요

Robert Gibbs

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location airport 10 minutes away 30 minutes from everything
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Robert, it's great to hear your stay at the Aloft El Segundo Los Angeles Airport was conveniently located. We're pleased you found our proximity to major attractions beneficial. We hope to welcome you back on your next trip to the area.

10/10 - 훌륭해요

Gwen

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Thank you for the perfect rating, Gwen!We are very pleased to hear that you had a wonderful stay at Aloft El Segundo Los Angeles Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 - 훌륭해요

Anna-

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Free shuttle to and from LAX airport. Restaurants are walkable (across the street). Perfect for overnight stay due to layover. Weird in room thermostat: temp up to get cold air, temp down for hot air. Staff friendly though and there’s a happening bar down at the lobby area.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Anna, it's splendid to know you found the Aloft El Segundo Los Angeles Airport conveniently located for your needs with an accessible shuttle and vicinity to local eateries. We're glad you enjoyed our lively bar area and experienced our friendly team members. With regard to the unique thermostat settings, we're always available to offer any needed guidance. Thank you for staying with us, and we're looking forward to welcoming you back.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great spot!
Aloft was great! Very easy to shuttle from the airport! Would recommend!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Brian, it's such a delight to hear how positive your experience was at Aloft El Segundo Los Angeles Airport. We're pleased that our convenient shuttle service met your expectations and deeply appreciate your recommendation! We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Yutaka

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Yutaka, it brings us joy to know you had a great stay at Aloft El Segundo Los Angeles Airport. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Lauren

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Thanks for the perfect rating, Lauren! We can't wait to see you again soon for another amazing experience at Aloft El Segundo Los Angeles Airport. Have a great day!