숙박 시설의 전망

프린세스 패밀리 클럽 리비에라 - 올 인클루시브 여행 후기

4.5 out of 5
프린세스 패밀리 클럽 리비에라 - 올 인클루시브
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 613개 이용 후기 중 256개" "
평점 8 - 좋아요. 613개 이용 후기 중 186개" "
평점 6 - 괜찮아요. 613개 이용 후기 중 98개" "
평점 4 - 별로예요. 613개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 613개 이용 후기 중 30개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

SON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행시 추천
가족여행시 숙소로 가장 좋은 곳이라 생각된다. 아이의 연령에 맞는 가운과 슬리퍼, 어린이 목욕용품, 장난감등 세심함이 느껴졌다.
2019년 5월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행 가기에 너무나 좋은 호텔!
아이와 함께 가족여행으로 간 프린세스 호텔은 너무 좋았다. 음식들도 굉장히 맛있었고 아이들이 놀수 있는 공간들이 잘 꾸며져 있었다. 호텔 내부에는 정원처럼 되어 있어서 산책하는 기분이 들었다. 수영장 액세스 할 수 있는 룸은 수영장 다니기도 편하고 좋았다. 호텔부지가 넓어서 일부 레스토랑이나 해변까지는 호텔내에서 운영하는 간이버스를 이용했는데 나쁘지 않았다. 저녁 레스토랑들 음식이 정말 맛있다.

10/10 - 훌륭해요

Jazmine

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I love this resort as it’s got many pools to choose from and lots of fun things going on. The shows are great and the food is good! We brought our kids this year and they had a great time. Definitely would go back!
2024년 4월에 10박 숙박함
답변 제공: Dani Santizo 님, 2024년 4월 18일
Hello dear Jazmine, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

6/10 - 괜찮아요

Muey Chien

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Dani Santizo 님, 2024년 4월 18일
Hello dear guest. We would have loved for you to share with us what your experience at the hotel was like.Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future.Kind regards.

8/10 - 좋아요

Thearada

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my first time revisiting Princess in the last ten years. The food is good but could be better. Staff are more likely willing to help, but some can be ignorant. The property is clean. Overall, it was worth the pay, and I will recommend this place to family and friends.
2024년 4월에 3박 숙박함
답변 제공: Betsa 님, 2024년 4월 15일
Dear ThearadaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We will certainly take your comments into account and be able to offer a better service and a better experience to all our guests. We hope you visit us again soon, Regards.

8/10 - 좋아요

Marce

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a nice experience, we saw deer, monkeys, coatíes, iguanas, lizards, turtles, capibaras, cats free around the hotel. The resort is very well maintained and clean. Service was not the best at restaurants and bars. Lots of variety in foods, quality not the best either.
2024년 4월에 8박 숙박함
답변 제공: Dani Santizo 님, 2024년 4월 10일
Hello dear Marce, thank you very much for giving yourself the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Kind regards.

10/10 - 훌륭해요

Laura Elyse

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great family friendly resort
2024년 3월에 8박 숙박함
답변 제공: Dani Santizo 님, 2024년 4월 5일
Hello dear guest, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We feel very grateful for your recognition of the efforts of our team, who strive to make your stay the best possible experience. Thank you for your good wishes, for sharing them in this message. I hope you are back for Princess soon.Kind regards.

2/10 - 너무 별로예요

Oded 님, oakland park

2024년 3월에 5박 숙박함
답변 제공: Dani Santizo 님, 2024년 4월 18일
Hello dear guest. We would have loved for you to share with us what your experience at the hotel was like.Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future.Kind regards.

10/10 - 훌륭해요

Melissa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The resort was clean & beautiful. Our kids enjoyed the evening entertainment as did we. The beach was small but manageable. The ocean wasn’t rough and we felt comfortable to swim there. Overall the property was too big for us but great first all inclusive experience. The Staff was wonderful. A couple issues with our room that were handled right away.
2024년 3월에 7박 숙박함
답변 제공: Betsa 님, 2024년 3월 26일
Dear MelissaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

6/10 - 괜찮아요

Fiona

가족 여행
좋아요: 숙박 시설 상태 및 시설
Food was below average, best places to eat were taco stand and grill by the pool. Family Club was very slow - probably an hour - to check in. Pools were great. Beach was nice. Facilities were clean. Lively daily activities. Restaurants were difficult to get reservations for, no one told us how to use the app but figured it out on our own. They filled up quickly and we never saw availability at a few of them.
2024년 3월에 7박 숙박함
답변 제공: Dani Santizo 님, 2024년 3월 25일
Hello dear Fiona, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

8/10 - 좋아요

Judith 님, patchogue

2024년 3월에 6박 숙박함
답변 제공: Dani Santizo 님, 2024년 4월 12일
Hello dear Judith, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 - 훌륭해요

Maksym

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Dani Santizo 님, 2024년 3월 25일
Hello dear guest, thank you very much for your generous rating. We would have loved for you to tell us about your experience at the hotel. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Sincerely.

10/10 - 훌륭해요

Lamiaa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very kid friend , they even offer robes and beach toys to kids in the kids room section Kids didn’t want to leave at all Amazing shows Just a perfect place
2024년 3월에 7박 숙박함
답변 제공: Dani Santizo 님, 2024년 3월 21일
Hello dear guest, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, your comments will undoubtedly be well received by the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return to Princess.Sincerely.

10/10 - 훌륭해요

Amaury

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property, giant hotel. tons of widelife. It is our second time there actually and we like it. A bit far from Playa Del carmen but honestly staying at the hotel for a week is perfectly fine to enjoy yourself. Staff was pretty nice to us. No complains really, would go again
2024년 3월에 5박 숙박함
답변 제공: Dani Santizo 님, 2024년 3월 19일
Hello dear guest, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We feel very grateful for your recognition of the efforts of our team, who strive to make your stay the best possible experience. Thank you for your good wishes, for sharing them in this message.I hope you are back for Princess soon.Kind regards.

6/10 - 괜찮아요

Margarita 님, Aurora

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Dani Santizo 님, 2024년 3월 19일
Hello dear gues. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

8/10 - 좋아요

meriem

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A nice overall experience, cleanliness and safety a top priority for the resort
2024년 3월에 8박 숙박함
답변 제공: Dani Santizo 님, 2024년 3월 19일
Hello dear meriem, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

8/10 - 좋아요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Family vacation, caters to young kids with the Kids Club, kids pirate buffet (though it wasnt my favorite), ice cream parlor and swim outs(I would consider this room in the future). My kids loved the Kids Club and went throughout the day to do various activies crafts, games, foam party, and pirate theme event. The night shows were incredible and kid friendly. Food was diverse and flavourful. We also enjoy all the wildlife around property- monkey's, lizarads, deer,Coates etc.
2024년 3월에 5박 숙박함
답변 제공: Dani Santizo 님, 2024년 3월 19일
Hello dear Nicole, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

4/10 - 별로예요

Klaire

2024년 3월에 6박 숙박함
답변 제공: Betsa 님, 2024년 4월 6일
Dear KlaireWe are dismayed by your rating, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards

10/10 - 훌륭해요

Danielle

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was an excellent place for our family vacation! The resort is beautiful and well-kept. It's a tropical oasis to walk around; you can expect to see wildlife (coati, monkeys, birds, deer, cats, and more!). Great pool options - something for everyone. The direct access (and shuttles) to the beach was lovely. We enjoyed our mornings in the sand and water. Our kids (12, 7) were probably a bit too old for the Family Club, but we made the best of the free ice cream and other activities. I would say the food it hit or miss - the Italian and Japanese restaurants were great, and the buffet worked well for breakfast and lunch. I loved the app they provide to guests as well - it makes it easy to navigate the resort and plan ahead. One note is that getting dinner reservations is a bit of a game; be ready to log in at the right time to book ahead. Staff is wonderful and kind, as many other reviews say. Everyone is helpful and cheerful.
2024년 3월에 5박 숙박함
답변 제공: Betsa 님, 2024년 3월 13일
Dear DanielleThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 - 훌륭해요

Maritza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Betsa 님, 2024년 3월 13일
Dear MaritzaThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Betsa 님, 2024년 3월 13일
Dear MariaThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 - 훌륭해요

Luis

2024년 1월에 1박 숙박함
답변 제공: Dani Santizo 님, 2024년 3월 6일
Hola estimado Luis, muchas gracias por su generosa nota. Nos gustaría que compartiera con nosotros su experiencia en el hotel. Recuerda que tu opinión es importante para nosotros. Agradecemos la confianza que ha depositado en nosotros para su estadía y esperamos darle la bienvenida nuevamente en el futuro. Saludos cordiales.

10/10 - 훌륭해요

ORLANDO GARZA DE LA

2024년 1월에 7박 숙박함
답변 제공: Dani Santizo 님, 2024년 3월 21일
Hola querido huésped, muchas gracias por su generosa calificación. Nos hubiera encantado que nos contaras tu experiencia en el hotel. Recuerda que tu opinión es importante para nosotros. Agradecemos su confianza en nosotros para su estadía y esperamos darle la bienvenida nuevamente en el futuro. Atentamente.

8/10 - 좋아요

Andrea Paola

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The staff is not super friendly
2024년 2월에 4박 숙박함
답변 제공: Betsa 님, 2024년 2월 20일
Dear AndreaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. However, we are dismayed by your comments as they do not reflect our values. Our team must offer the best service to all our guests. We will take immediate action to correct any such behavior and we apologize for any inconvenience caused during your stay with us. We hope that we can regain your trust and be able to serve you again to exceed all your expectations. Greetings.

10/10 - 훌륭해요

Jeanette

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service very kind stuff. Super meal every time, lots of choice .
2024년 2월에 9박 숙박함
답변 제공: Betsa 님, 2024년 2월 20일
Dear JeanetteThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

6/10 - 괜찮아요

Mariyah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were at Princess family club the first week of February. Rented a car at the airport and getting to the property is very easy. Check in: The check in was fairly quick and the luggage was delivered to the room by the hotel staff. The room: The room itself was clean. The beds were comfortable. The television in the room is small and outdated. The furniture is beginning to show its age. Our room was on the second floor overlooking the swim out family pools below. The balcony was spacious with a couple of chairs. There was a Bar playing loud music below our room. It didnt disturb us much but it could be quieter. The Bathroom: The bathroom was clean. However the jacuzzi tub in the bathroom looks old and worn. The staff would make the beds everyday without fail and they would come by at another time to refill the mini bar with water, kids milk packs and pop. The restaurants: This property has a lot of restaurants to chose from. However, beware that these restaurants are booked 2 to 3 days in advance. Even if you do get a booking it is when the entertainment programs begin. Leaving us having to choose between dinner and entertainment. They deliberately seem to push you to go for buffet. There were 2 main buffet areas and 1 for princess family club (pirate theme) . Unfortunately, the food served here is far from delicious. It is low quality and flavorless. We had upset stomachs throughout our stay. Look somewhere else for better food.
답변 제공: Betsa 님, 2024년 2월 15일
Dear MariyahThank you for taking the time to write your opinion. We are sorry that your stay with us was not totally satisfactory. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards

8/10 - 좋아요

Lukasz

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay in resort was very pleasant. Very nice hotel. Good food and beautiful beach. Good for family vacation ! Only minus it they need add another Concierge because the line was long.
2024년 1월에 9박 숙박함
답변 제공: Betsa 님, 2024년 2월 14일
Dear LukaszThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. Feedback is always appreciated. We hope to have you back very soon. Regards

10/10 - 훌륭해요

Amanda Courtney

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our family of 5 stayed at the Princess Riviera Family Club and it was great! I was a little worried before going because of reading some bad reviews and I don’t have any complaints. We’ve stayed at many 5 star resorts so it’s definitely not that we have low standards. A few special touches to mention were the sand buckets and toys for the kids, robes and slippers for everyone. The cleanliness was top notch. We never entered a single dirty bathroom the entire week. The buffets were great with many food choices and amazing friendly service. High end liquor and specialty coffee options. The ice cream shop was a huge hit with the kids and the kids pool area was perfect for our 4 and 6 year old. The fire show was very cool to watch. All three of our kids teared up when leaving it was such a great trip. We highly recommend especially for younger kids.
답변 제공: Dani Santizo 님, 2024년 2월 12일
Hello dear Amanda, thank you very much for your wonderful rating and for giving yourself the opportunity to live the Princess experience.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

10/10 - 훌륭해요

Roger geovanni

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lo único que no me gustó el concierge de family. No me dio opciones para cena... Pero de ahí en fuera todo excelente.
2024년 2월에 1박 숙박함
답변 제공: Dani Santizo 님, 2024년 2월 12일
Hola estimado Roger, gracias por tomarse el tiempo de calificar al hotel y compartirnos cómo fue su experiencia durante su estancia.Lamentamos y te pedimos nuestras más sinceras disculpas por los detalles que no fueron de agrado, nosotros tomaremos muy en cuenta sus comentarios para hacer un reporte y enviarlo al área corresapondiente para mejorar la calidad de nuestro servicio. Nos sentimos felices y motivados de saber que disfrutó de sus vacaciones con nosotros. Continuaremos haciendo un gran esfuerzo por brindar un buen servicio y experiencias inolvidables a todos nuestros huéspedes.Muchas gracias por su preferencia, esperamos que pueda volver pronto.Saludos cordiales.

10/10 - 훌륭해요

chelsie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Dani Santizo 님, 2024년 2월 12일
Hello dear guest, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 - 훌륭해요

Alfredo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente todo, sólo deben poner atención en algunos barman quienes hacen obvia su preferencia al turismo internacional.
2024년 1월에 3박 숙박함
답변 제공: Dani Santizo 님, 2024년 2월 6일
Hola estimado Alfredo, gracias por tomarse el tiempo de calificar al hotel y compartirnos cómo fue su experiencia durante su estancia. Ten la plena seguridad que tomaremos muy en cuenta tus comentarios para mejorar la calidad de nuestro servicio. Nos sentimos felices y motivados de saber que disfrutó de sus vacaciones con nosotros. Continuaremos haciendo un gran esfuerzo por brindar un buen servicio y experiencias inolvidables a todos nuestros huéspedes.Muchas gracias por su preferencia, esperamos que pueda volver pronto.Saludos cordiales.

10/10 - 훌륭해요

Sasha

2024년 1월에 7박 숙박함
답변 제공: Dani Santizo 님, 2024년 3월 20일
Hello dear Sasha, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

6/10 - 괜찮아요

aide

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanness and well maintenance of the garden. I did not like the we have to paid for show/dinner for kids activities.
2024년 1월에 5박 숙박함
답변 제공: Dani Santizo 님, 2024년 2월 6일
Hello dear Aide, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take her comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Kind regards.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Been there twice, will come back for sure!
2024년 1월에 7박 숙박함
답변 제공: Betsa 님, 2024년 2월 2일
Dear JohnThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

6/10 - 괜찮아요

Ethan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: Betsa 님, 2024년 2월 2일
Dear EthanWe are dismayed by your rating, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards

10/10 - 훌륭해요

Adel

가족 여행
좋아요: 편의 시설/서비스
Lidt skuffet over stranden ellers godt.
2024년 1월에 7박 숙박함
답변 제공: Betsa 님, 2024년 1월 31일
Kære AdelMange tak for din fremragende vurdering og for at dele din værdifulde mening. Vi er meget glade for at vide, at dit ophold var meget behageligt, og du nød alt, hvad Princess har at tilbyde til fulde. Vi beklager, at du ikke kunne nyde stranden i sin helhed, men vi håber, at næste gang det bliver helt anderledes, vil vi stræbe efter at forbedre vores service. Med venlig hilsen.

10/10 - 훌륭해요

Rafael Carlin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome place to stay, my daughter ❤️ the family club section. Staff is great and friendly!
2024년 1월에 4박 숙박함
답변 제공: Betsa 님, 2024년 1월 30일
Dear RafaelThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this.We hope to have you back very soon. Regards

4/10 - 별로예요

Lucas

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I took my family on vacation to this family princess resort. My daughters birthday landed on the first day of our vacation. (WEDNESDAY). When we checked in we started asking how we could reserve dinner reservations. They said we could NOT! Because after you check in you need to reserve with 48 hours anticipation. Which is beyond ridiculous. I asked for a manager. Not one person made any effort at the front desk. I lost Wednesday and Thursday night dinner reservations. Because i didnt know after you check in you have to wait 48 hours to reserve dinner reservations. So we are eating buffet for the first 2 days. Which wasnt that good. Everything tasted cheap and sloppy. Then i came with american dollars. I went up to the main reception. I need change for 100 dollars. Ok no problem heres your change. The next day i go get change again. They dont have change. The young lady says for me to walk outside and the luggage crew can possibly give me change. For the first 2 days i couldnt tip their waitere and waitresses. Which i felt completely embarrassed. These people work hard to bring your family food and drinks why not tip them for good service. All i wanted was tip money! The shows every night were cool. Beach was nice and pool areas are fun areas to be around. Be ready to waste your firet 2 nights of dinner reservations. Be ready with mexican pesos. And be ready to be ignored when you ask for a manager. Gustavo never came back with a manager and i waited for hours.
2024년 1월에 4박 숙박함
답변 제공: Betsa 님, 2024년 1월 29일
Dear LucasThank you for taking the time to write your opinion. We are sorry that your stay with us was not totally satisfactory. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards

10/10 - 훌륭해요

Sara

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great time!
2023년 12월에 5박 숙박함
답변 제공: Betsa 님, 2024년 1월 27일
Dear SaraThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

6/10 - 괜찮아요

Rochelle

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Great place for families. Room that accommodate 5, has bunk bed for 3 in same room as king bed but there is a room divider for night time. Which was nice. Good amenities, small robes and beach hear for each child. Ice cream lake or was a hit. A few pools to choose from , some quite some very noisy. Too may anomaly around the property looking through garbage cans that gave it an off feeling, but the animal were shameless and did not come near any humans. The food was awful overall. And all the restaurants on the resort were completely booked before we arrived, although you cannot book in advance so this did not make sense. The staff was polite but lacked knowledge. We checked in and received no information, but was able to get it by seeking it out later. The staff was very overwhelmed with check out, they palm in advance but service for luggage pick up was delayed 35 minutes, and bellhop was very rude. The overall check in and out experience was unpleasant. Staff is polite but not helpful. Despite this we had a great time with hard to property, swimming and location in playa del Carmen. We were able to find good local food outside the resort.
2024년 1월에 2박 숙박함
답변 제공: Betsa 님, 2024년 1월 27일
Dear RochelleThank you for sharing your opinion about our hotel. We are pleased to know that you enjoyed your stay with us, however, we will take into account the negative points that you mention in order to improve our service and thus be able to meet all your expectations the next time you visit us. Regards

10/10 - 훌륭해요

armando

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Betsa 님, 2024년 1월 22일
Dear ArmandoThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 - 훌륭해요

Whitehawk5383

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort was amazing! It’s huge, clean, staff were amazing and food was always available and it was good 10/10 recommend booking the restaurants for supper we ate at 3 and were not disappointed. We will be coming back for sure! We stayed in the family suite with a king bed and bunk with trundle. And loved it!
2024년 1월에 7박 숙박함
답변 제공: Betsa 님, 2024년 1월 15일
Dear GuestThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

8/10 - 좋아요

Edgar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Esta muy bien pensado para familias, tienen muy buenos detalles para los niños como literas donde caben 3 niños y cuartos muy bien distribuidos, además de una excelente atención y protocolos de seguridad. El único pero son las albercas del family club, el agua estaba muy fría y el parque acuático estaba cerrado, pero fue un buen pretexto para ir a la playa.
2024년 1월에 2박 숙박함
답변 제공: Betsa 님, 2024년 1월 15일
Estimado EdgarMuchas gracias por tu excelente calificación y compartirnos tu valiosa opinión, nos llena de felicidad saber que tu estancia fue muy placentera y disfrutó al máximo de todo lo que Princess tiene para ofrecer, esperamos tenerte de vuelta muy pronto. Saludos

10/10 - 훌륭해요

ma

2024년 1월에 4박 숙박함
답변 제공: Betsa 님, 2024년 2월 2일
Dear MaThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

6/10 - 괜찮아요

Daysi karina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sólo lo elegimos por el área infantil y nunca funcionó, q estaba en mantenimiento y litera fui varias veces y 1 una persona trabajando ps así no está nada padre debería avisar q estarán fuera de servicio y así uno decide si se hospeda o no, y el personal decía que quizá mañana y así a todo mundo (mintiendo); el área de kids igual mal información y el día q fui me dijeron q fuera más tarde, fui más tarde y q habían puesto un químico para limpiar y tampoco se pudo utilizar… comida regalar a buena, habitación padre amplia con amenidades para los niños
2024년 1월에 2박 숙박함
답변 제공: Betsa 님, 2024년 1월 22일
Estimada DaysiGracias por compartir tu opinión sobre nuestro hotel. Nos complace saber que disfrutaste de tu estancia con nosotros, sin embargo, tomaremos en cuenta los puntos negativos que mencionas para poder mejorar nuestro servicio y así poder cumplir con todas tus expectativas la próxima vez que nos visites. Saludos

2/10 - 너무 별로예요

Lisa

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Princess, how I loathed thee. Let me count the ways: 1. Parents of any child under 4: prepare to be miserable if you stay here. The kid club would not even permit my twoyear old to enter accompanied by a parent because she was not 4 years old. On a rainy day with nowhere to go, I begged them to let my daughter in with me and they refused. Their "family time" of 1pm to 3pm coincides with most toddlers' naps. The privileged children who were permitted entry were kept indoors rain or shine and looked scared and miserable. 2. The staff could not have been ruder or looked more miserable themselves. Not a single one greeted me when I walked by in close proximity. I lost my key twice thanks to hauling my toddler everywhere. The second time the front desk attendant spat "again?" And threatened to charge me for giving me a new key card. I was truly appalled by the rudeness. 3. With no childcare to speak of, I saw parent after parent looking miserable and dragging heavy strollers across the sand while their children napped. The beach is located over a mile from the front of the resort where they sequester the undersirable families with kids. This was the largest and most boring resort I have ever been to. It took miles to walk anywhere and the elevators arent accessible - they are only on the west side of the resort and all the restaurants are on the east side. Anyone with a wheelchair or stroller, prepare to spend hours of your vacation in transit. 4. The food was truly disgusting
2023년 12월에 7박 숙박함
답변 제공: Betsa 님, 2024년 1월 10일
Dear LisaThank you for taking the time to write your opinion. We are sorry that your stay with us was not totally satisfactory. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards

8/10 - 좋아요

Edgar Osvaldo

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Nos gustó que hay muchos restaurantes, en el área del Princess family había restaurantes exclusivos y estaba muy tranquilo ir a comer ahí, por el precio que pague valió la pena. En cuanto a la playa esta bien, solo un poco de piedras pequeñas pero nada que no te permita hacer actividades dentro del mar.
2024년 1월에 4박 숙박함
답변 제공: Daniel 님, 2024년 1월 9일
Hola estrimado Edgar, muchas gracias por su generosa calificación y por darte la oportunidad de vivir la experiencia Princess. Agradecemos de todo corazón el tiempo que ha dedicado para brindarnos sus afectuosas palabras, sin duda sus comentarios serán bien recibidos por todo el staff, comentarios como este, hacen que nuestro compromiso con nuestros huéspedes siga creciendo.Espero poder verlos pronto y coincidir a su regreso en Princess

6/10 - 괜찮아요

Princess Lizbeth Martinez

가족 여행
좋아요: 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Betsa 님, 2024년 1월 8일
Dear LizbethWe are dismayed by your rating, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards

10/10 - 훌륭해요

Pascal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2023년 12월에 6박 숙박함
답변 제공: Betsa 님, 2024년 1월 3일
Dear PascalThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

6/10 - 괜찮아요

ULRIKE

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Loved the abundance of wildlife. Also the ice cream shop was great and the kids buffet was a great spot to dine. Much more intimate and quiet than the other massive dining halls. The restaurants were just ok. We had no food that truly wowed us. Reservations were a pain to make. Entertainment was good and so was the room service. We enjoyed the beach but the sun chairs are pretty close to one another. This property is definitely older and in need of some renovations. We will not be returning.
2023년 12월에 6박 숙박함
답변 제공: Betsa 님, 2024년 1월 3일
Dear UlrikeThank you for sharing your opinion about our hotel. We are pleased to know that you enjoyed your stay with us, however, we will take into account the negative points that you mention in order to improve our service and thus be able to meet all your expectations the next time you visit us. Regards