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예약 가능 여부 확인

햄프턴 인 매리언 여행 후기

2.5 out of 5
햄프턴 인 매리언
2710 West DeYoung, Marion, IL

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 366개 이용 후기 중 170개" "
평점 8 - 좋아요. 366개 이용 후기 중 105개" "
평점 6 - 괜찮아요. 366개 이용 후기 중 46개" "
평점 4 - 별로예요. 366개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 366개 이용 후기 중 16개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Angel

가족 여행
좋아요: 직원 및 서비스
Paid too much for this property! Disappointing
2024년 3월에 1박 숙박함

4/10 - 별로예요

Margie

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not appear to be very well taken care of. Ripples in carpet, missing drain in bathroom, stains on bedspread .
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Lori

Furnishings were old and worn. Bathroom faucet did not work. We had to move to another room
2024년 1월에 1박 숙박함

8/10 - 좋아요

Edward

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wish I had known the pool was not in operation. I had four children that were very disappointed.
2024년 1월에 3박 숙박함

4/10 - 별로예요

Laura

가족 여행
The front desk said there would be a non refundable fee for our dog of $50 and this was not identified on your website. Making in cost to stay in Marion 225! I let them know it was not in your website and they told me to contact you all
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Scott

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived the pool was inoperable. Bathroom needed repair and caulking, tub was chipped. Not the Hilton/Hampton quality that we usually expect. Staff was condescending when we had questions/complaints.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Christian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome stay
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 15일
Christian, it's wonderful to hear that you had an awesome stay at Hampton Inn Marion. It's very rewarding for us to hear such positive feedback. We hope to welcome you back again soon.

2/10 - 너무 별로예요

William

별로예요: 편의 시설/서비스
Night staff was very rude to me and meanly impatient with an elderly man. Food tasted like rubber. Dead cricket in bathroom and very low pressure on touket
2023년 11월에 1박 숙박함

4/10 - 별로예요

Charlene

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outdated hotel, oder was musty like mildew, front desk staff not friendly…. Housekeeper very pleasant and helpful.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and let us check in early.
2023년 10월에 1박 숙박함

4/10 - 별로예요

Scott

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom floor was horrible.. Pretty dated for a Hampton. Room 300.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 26일
Scott, we regret to hear about your less than perfect experience. It's disheartening your stay fell short of the standards we aspire to uphold. We've noted your comments about your bathroom floor and room condition as an important area for improvements. We hope you'll give us another chance to better serve you in the future.

4/10 - 별로예요

Lou

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unless you have a dog I would not recommend this property. Very out of date. Hotel and rooms smell like dogs.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Gene

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was friendly and helpful. We were disappointed that the pool was not open. We have 3 grandkids who look forward to being able to swim at the hotel. This is twice this summer we have booked thru Expedia and hhd pool has been closed.😞
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Kena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay was great and location was good.
2023년 6월에 2박 숙박함

4/10 - 별로예요

Don

별로예요: 청결 상태
Bed sheets were damp and didn’t fit the bed. Dirty washcloth in shower
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Dallas

가족 여행
별로예요: 청결 상태
Old, dingy, musty. Very overpriced. Spent more money to be at a Hampton and felt like we are staying at a really low class motel.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Laura 님, Dunlap

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

john

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great great staff here, well done
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

James

2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 16일
Thanks for the amazing rating, James!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hampton Inn Marion (Illinois)!

6/10 - 괜찮아요

Catherine

가족 여행
좋아요: 직원 및 서비스
We stayed in an accessible room. The bathroom floor was sticky. It needs a good scrubbing. The rest of the room was nice
2023년 6월에 1박 숙박함

4/10 - 별로예요

Peter

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty and moldy
2023년 6월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 6월 15일
We appreciate you taking the time to leave us this feedback, Peter.We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward.We do hope you allow us to host you again soon so we can share a more positive experience with you.

8/10 - 좋아요

dan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
older hotel
2023년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I am not going back
The furniture in the rooms were stained. One of the drawers had no bottom. I had to move into another room, and it did not have a telephone to call the front desk. I was very displeased with my rooms as I stayed there from Monday-Friday. I even emailed the General Manager during my stay and no response.
2023년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 4월 12일
We appreciate you taking the time to share your concerns with us.We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.

4/10 - 별로예요

Brock

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff were so nice! This was definitely the best part. I know people are short staffed. The place was dirty, and crumbling, the decor was outdated, the coffee smelled like mildew, and the breakfast area was really cramped. Price should've been lower.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Brian

2023년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 3월 24일
Thanks for the outstanding rating, Brian!We're delighted your time at Hampton Inn Marion (Illinois) was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - 훌륭해요

Bonnie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 3월 21일
Thank you for the great rating, Bonnie!It's excellent you enjoyed your time at Hampton Inn Marion (Illinois) so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I think everything was awesome, and really enjoyed myself
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stop
2023년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 3월 20일
Thanks for the perfect rating, Eric!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hampton Inn Marion (Illinois).Have a wonderful day!

10/10 - 훌륭해요

Wayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get to from I-57 , plenty of good restaurants near by
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Destiny

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was closed and it didn’t say it on the Expedia website until the day of my reservation I would have like to know before but didn’t, I was moved to a whirlpool room on my last night and asked for a refund but was told no because I moved rooms. I wasn’t going to get a refund that night to move to another hotel for one night so I moved rooms and still expected a refund but Tony the manager told me no
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We were going to arrive past Midnight, so I called ahead and the staff planned for our late arrival and had the door open for us with staff ready to check us in making it a very quick and smooth late night check in!
2023년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 2월 17일
Thanks for the amazing review, Jennifer!It's excellent your time at Hampton Inn Marion (Illinois) was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you!Thank you again for sharing your feedback!

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved our stay
Hotel excellent. Nice size room. Great breakfast. A little tricky finding road back to hotel but no problem.
2023년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 1월 29일
Thanks for the fantastic review, Mary!We're delighted you had such an amazing experience at Hampton Inn Marion (Illinois)! It's excellent our spacious accommodations and breakfast service could exceed your expectations. That's what we like to see! We look forward to seeing you again soon!

4/10 - 별로예요

Keith

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived late checked in and went to the room there were 2 rolls on toilet paper on the rolls each with barely enough paper to wipe once and 3 Kleenexes in the box. Look like mound under the soap dish in the tub. Just over all run down not Hampton Inn quality. The morning clerk did refund one night of our 2 night stay but damage was already done. Wont stay here again.
2022년 10월에 2박 숙박함
답변 제공: Hampton Inn Marion 님, 2022년 10월 10일
Thank you for your feedback. The staff tried to correct the issues the evening of arrival and was still sensitive to the issues the next morning when money was refunded. Have a great day.

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean
Hotel was clean
2022년 9월에 1박 숙박함
답변 제공: Front Desk Team 님, 2022년 9월 21일
Lisa, Thank you for the 10-star review and for choosing the Hampton Inn Marion for your travels. We hope to welcome you back again soon.

6/10 - 괜찮아요

Constance

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Our stay
Needs to be updated. Rooms need to have comfort height toilets.
2022년 9월에 1박 숙박함
답변 제공: Front Desk Team 님, 2022년 9월 21일
Constance, Thank you for taking the time to review our Marion hotel and for being our valued guest. We appreciate your feedback.

2/10 - 너무 별로예요

RUTHANN

2022년 7월에 1박 숙박함
답변 제공: Hampton Inn Marion 님, 2022년 8월 15일
Thank you for your feedback. We will pass this along to our team to better improve ourselves for future stays.

6/10 - 괜찮아요

James

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Need upgrades
This was a very quiet hotel. Most of the staff are extremely friendly and nice. However, it desperately needs a deep cleaning and upgrading.
2022년 7월에 1박 숙박함
답변 제공: Front Desk Team 님, 2022년 7월 18일
James, Thank you for taking the time to review our Marion hotel and for being our valued guest. Your feedback will help us make improvements for future guests.

6/10 - 괜찮아요

Dwight

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Poor lighting, facility looked old.
2022년 7월에 2박 숙박함
답변 제공: Front Desk Team 님, 2022년 7월 18일
Dwight, Thank you for taking the time to review our Marion hotel and for being our valued guest. We appreciate your feedback and will use it to make improvements going forward.

8/10 - 좋아요

Louis B

2022년 7월에 1박 숙박함
답변 제공: Hampton Inn Marion 님, 2022년 7월 5일
Thank you for your feedback and for staying with us!

10/10 - 훌륭해요

Terri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly.
2022년 6월에 1박 숙박함
답변 제공: Hampton Inn Staff 님, 2022년 7월 5일
Thank you for your feedback and for staying with us!

2/10 - 너무 별로예요

Stephaney

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
Hotel was not clean, could not sit in pool area or outside area. We had to go to a different hotel to hang with friends. Air did not work
2022년 6월에 1박 숙박함
답변 제공: Front Desk Team 님, 2022년 6월 14일
Thank you for taking the time to review our hotel and for being our valued guest. We greatly appreciate your feedback and will use it to make improvements for future guests.

6/10 - 괜찮아요

Danielle

좋아요: 직원 및 서비스, 객실의 편안함
Ok, but not usual Hampton quality for price
Ok, but not up to Hampton standards. Good points: good shower; good a/c unit; good fridge. After check-in, we noticed that 1st floor smelled like someone was smoking weed(we notified desk manager). When we got into room, a piece of trim was laying on the floor. Odd red stains in bathroom, Dirty Ottoman, view of a wall. This room was at same price as other rooms offered and was pricey for what we got for view and next to noisy ice machine. We could have paid half to stay at less expensive place, but we wanted Hampton Quality and did not get that.
2022년 5월에 1박 숙박함
답변 제공: Front Desk Team 님, 2022년 6월 14일
Danielle, Thank you for taking the time to review our hotel and for being our valued guest. We greatly appreciate your feedback and will use it to make improvements for future guests.

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It’s time for an improvement on the chair and ottermans. They are a bit worse for wear
2022년 2월에 4박 숙박함
답변 제공: Front Desk Team 님, 2022년 3월 9일
James, Thank you for taking the time to review our hotel and for choosing the Hampton Inn Marion for your travels. We appreciate your feedback and will use it to make improvements going forward.

8/10 - 좋아요

Mario

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, comfortable, friendly staff. Recommend
2022년 2월에 1박 숙박함
답변 제공: Front Desk Team 님, 2022년 2월 14일
Mario, Thank You for taking the time to review our hotel and for being our valued guest. We appreciate the positive feedback and hope to welcome you back again soon.

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: Hampton Inn 님, 2022년 1월 31일
Thank you for your feedback and for staying with us.

4/10 - 별로예요

Thomas

가족 여행
별로예요: 직원 및 서비스
Need more customer service training
Front desk service at night time and morning as well not so much of customer service. You cannot feel friendliness and helpfulness. Maybe they both happened are not so much of happy person at all.
2022년 1월에 1박 숙박함
답변 제공: Hampton Inn Marion 님, 2022년 1월 12일
Thank you for your feedback.

10/10 - 훌륭해요

Cheryl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 2박 숙박함
답변 제공: Hampton Inn Marion 님, 2022년 1월 12일
Thank you for your feedback.

10/10 - 훌륭해요

Muthanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean and quite. Good breakfast options!
2021년 12월에 1박 숙박함
답변 제공: Hampton Inn Marion 님, 2022년 1월 12일
Thank you for your feedback.

10/10 - 훌륭해요

Christopher

2022년 1월에 1박 숙박함
답변 제공: Hampton Inn Marion 님, 2022년 1월 12일
Thank you for your feedback.

10/10 - 훌륭해요

Lenisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Gift of a Great Stay
The best stay we have had thus far in Marion!
2021년 12월에 3박 숙박함
답변 제공: Hampton Inn Marion 님, 2021년 12월 28일
Thank you for the kind words and for staying with us! Please come back and stay with us in the future.