테라스/파티오

힐튼 가든 인 샌프란시스코/오클랜드 베이 브리지 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1089개 이용 후기 중 609개" "
평점 8 - 좋아요. 1089개 이용 후기 중 267개" "
평점 6 - 괜찮아요. 1089개 이용 후기 중 100개" "
평점 4 - 별로예요. 1089개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1089개 이용 후기 중 57개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Seungjoo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 13박 숙박함
답변 제공: Frank 님, 2023년 8월 28일
Thank You, it is our pleasure to make your stay great

10/10 - 훌륭해요

Jun

2023년 4월에 5박 숙박함

10/10 - 훌륭해요

SUNGJIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 6박 숙박함

10/10 - 훌륭해요

SUNGJIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 6박 숙박함

8/10 - 좋아요

Gunwoo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Jinneng 님, Live Oak

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Charmaine

2024년 4월에 1박 숙박함

8/10 - 좋아요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cute place to stay
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 13일
Dear Andrea,Thank you for taking the time to leave a review. We here at Hilton Garden Inn San Francisco/Oakland Bay Bridge are pleased that you were able to enjoy our amenities and comfortable accommodations. We would love to see you again on a future stay.

8/10 - 좋아요

Jerry

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is convenient to San Francisco and a traveler can avoid the challenge of city traffic. The property is isolated somewhat and the staff was pleasant and helpful.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Jerry,From our prime location to our friendly team members, we are so happy to know that you enjoyed everything about your time with us overall! Thank you so much for the high rating and we hope to see you again soon.

10/10 - 훌륭해요

Marvin

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 숙박 시설 상태 및 시설
Best hotel. You can walk by the sea.
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Dear Michael,Thank you so much for the five stars. We're so pleased to hear you enjoyed our beautiful ocean-view property and were able to take advantage of our strategic location, just minutes from downtown San Fransisco. We hope you will stay with us again soon.

8/10 - 좋아요

Dwayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Dwayne,Thank you for staying with us during your time in San Francisco and for leaving a review! We're delighted you had an enjoyable experience, and we hope you return to Hilton Garden Inn San Francisco/Oakland Bay Bridge soon.

6/10 - 괜찮아요

Corina

2024년 3월에 1박 숙박함

8/10 - 좋아요

BURCU

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice place, needs improvement in hotel coffee, food, dining options
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Burcu,Thank you for choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge and for sharing your kind review. We are glad you enjoyed your stay and appreciate your feedback. Your positive and constructive comments will be reviewed as we continue improving the amenities for our great guests. It would be an honor to welcome you back again someday.

10/10 - 훌륭해요

Marci 님, Highland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had the most amazing gentleman help us at check-in. He was helpful and Informative and so very kind.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 30일
Dear Marci,Thank you so much for choosing to stay with us at Hilton Garden Inn San Francisco/Oakland Bay Bridge. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our friendly team was able to uphold this standard. It was an absolute pleasure to host you, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Charmaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

SHAWKI 님, Canton

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
Good place
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Shawki,Thank you for your review and for staying with us during your time in San Francisco! We're delighted you had an enjoyable experience, and we hope you return soon.

10/10 - 훌륭해요

Jennifer

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
답변 제공: General Manager 님, 2024년 3월 27일
Dear Jennifer,We sincerely appreciate your positive feedback and are thrilled you had an amazing experience. Our team can't wait to welcome you back to Hilton Garden Inn San Francisco/Oakland Bay Bridge for another wonderful stay!

10/10 - 훌륭해요

Donna 님, San Francisco

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed one night here during a staycation. I really enjoyed and was blown away by how the room had the bed facing the window with the bay view. I could sit and work while watching the view. Normally the window view would be parallel to the bed. The room also came with a microwave which I appreciated after bringing back food to warm up for breakfast. Lobby also had free coffee and a breakfast buffet that you can purchase. I was able to see far away view of SF. In the morning I went for a quiet and peaceful walk along the waterfront and noticed there's a Emeryville shuttle that takes you around. Lobby had a small shop for snacks and the staff was nice. Overall, I enjoyed my stay and would definitely stay at another Hilton again.
2024년 3월에 1박 숙박함
답변 제공: ashley 님, 2024년 3월 25일
Ms. Donna We are you honor to hear that you enjoyed you stay with us please make sure when you are in the area to come back and stay with us again.

10/10 - 훌륭해요

Debbie

There were homeless people as we pulled into the parking lot.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Debbie,Thank you for taking a moment to leave us a review. Based on your 5-star rating, we understand that you enjoyed your stay. We appreciate you choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge to host your stay and we look forward to welcoming you back again soon.

10/10 - 훌륭해요

Hana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was excellent! The woman who checked us in was so friendly and made it easy for us to check in. The rooms are very clean and comfortable. We loved the availability for snacks and the variety. The restaurant and staff in there were great! My husband and I already referred others, and we will soon be back.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Hana,Providing our guests with a comfortable and enjoyable stay is what we strive for at Hilton Garden Inn San Francisco/Oakland Bay Bridge. Our team takes pride in their service to our guests and we are delighted to hear that the staff, rooms, and food accommodations were a hit. We appreciate your kind review and are thankful for future referrals. We can't wait to see you again.

10/10 - 훌륭해요

Klutvert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

2/10 - 너무 별로예요

Rick

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Place was good. Expedia cancelled my reservation without notification. I had to rebook and lost my bay side. That left me stuck with freeway noise both nights and minimal sleep. Not happy at all with Expedia now.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Rick,Thank you for being our guest. We're sorry you had a challenge with your reservation and that outside noise disrupted your night. Please know our team will do its best to honor requests, and it's unfortunate we were unable to accommodate your desire for a different room location. As you booked through a third-party site, Expedia is best able to address your questions regarding your reservation. We hope you will consider returning for an even better stay next time you're in town.

6/10 - 괜찮아요

Eniketi

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Loved the view
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Eniketi,We're fortunate to have such a scenic location and are delighted you enjoyed our stunning views! Based on your rating, however, it seems we could have served you better. If this is true, please let us know how, as we are committed to your satisfaction. Thank you, and we wish you well.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Sara

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a very strong potpourri like odor in the room.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Sara,Thank you for being our guest and sharing your feedback. We are always working to ensure our accommodations are in great condition and apologize if there was an odor in the room. Please know our team is always available to help resolve any issues that may arise. We hope that otherwise, you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 - 훌륭해요

Shawna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I want to give a shout out to the front desk. I had noisy neighbors on both sides of me. I made one call and was moved right away. Making my visit easy breezy as always thanks hilton
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Shawna,Thank you for leaving a review of your stay at Hilton Garden Inn San Francisco/Oakland Bay Bridge. It was wonderful to hear that our front desk team has been demonstrating the Hilton values that our guests expect and enjoy. Although the noise from other guests was disruptive, we are happy that our team was able to resolve this so quickly for you! We are looking forward to welcoming you back on your next trip to the Bay area. As a reminder, we offer versatile event rooms that can host anything from meetings to birthday parties. Keep us in mind when planning your next big event!

2/10 - 너무 별로예요

Bin

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotel does not provide toothbrushes and toothpaste, and there are no slippers. The room service and customer service number cannot be connected !!!!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Thank you for sharing your concerns with us. A list of the amenities we offer is found on our website, and we sincerely apologize for any inconvenience you experienced. We'll also ensure that guests can reach customer service. Your input is valued and we hope for a chance to make your next visit a better one.

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was super friendly. Really appreciate that after a rough travel day.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Diana,Hearing that our team made a positive difference after your rough travel day means a lot to us. We always aim to provide a welcoming and supportive environment for our guests. Thank you for acknowledging their friendliness, and we hope to have the opportunity to serve you again soon at Hilton Garden Inn San Francisco/Oakland Bay Bridge.

8/10 - 좋아요

Ariel

좋아요: 청결 상태, 직원 및 서비스
The property is a little outdated but the rooms were clean and had nice decor.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Ariel,Thank you for taking the time to provide us with your feedback. We are delighted to hear that you found your room to be clean and thoughtfully decorated. At Hilton Garden Inn San Francisco/Oakland Bay Bridge, we continually work to improve our aesthetics and provide our guests with a modern experience. Your kind words are truly appreciated, and we hope to have the opportunity to welcome you back in the future for another stay.

6/10 - 괜찮아요

Audrey 님, Glenwood springs

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Jesse

2024년 2월에 3박 숙박함

10/10 - 훌륭해요

KE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service, safe, staff saves your lost item
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
We truly appreciate your feedback! It's fantastic to hear that you enjoyed our excellent service and felt safe during your stay. Our team is always ready to go the extra mile, whether it's providing excellent service or helping retrieve lost items. We're delighted to have been of assistance and eagerly anticipate your next visit to Hilton Garden Inn San Francisco/Oakland Bay Bridge for another exceptional experience!

8/10 - 좋아요

Jie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Jie,We appreciate your positive rating of Hilton Garden Inn San Francisco/Oakland Bay Bridge! Our team is glad your visit was pleasant. Thank you for choosing to stay with us, and we hope you'll return.

10/10 - 훌륭해요

alicia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s always a good and easy experience when I stay here
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Alicia,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Hilton Garden Inn San Francisco/Oakland Bay Bridge once again! Thank you for your glowing review and perfect rating, and we look forward to your next visit.

10/10 - 훌륭해요

Shanique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at this property was extremely polite and very welcoming! I appreciate the hospitality!!
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Shanique,Thank you for this lovely review of Hilton Garden Inn San Francisco/Oakland Bay Bridge. Our team works hard to provide our guests with top-notch service, so they'll all be thrilled to receive your compliments. We hope to see you again soon!

6/10 - 괜찮아요

christian

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

8/10 - 좋아요

Miriam

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I came in to see if I could check in early and the room wasn’t ready. I then returned at the actual time and it still wasn’t ready. I got placed on another floor a new room. Yet, the original room I was assigned to wasn’t ready.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Miriam,Thank you for choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge to host your recent stay. We're very sorry for any issues you encountered when you first checked in with your original room not being ready and for any inconvenience this may have caused; we will certainly address your comments internally to ascertain what may have occurred in this situation so improvements can be made going forward. We're grateful for your review, and we hope to welcome you back the next time you're in the area.

8/10 - 좋아요

Ileana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location. However, they did not ser icecthe room.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Ileana,Thank you for your positive rating of Hilton Garden Inn San Francisco/Oakland Bay Bridge! We're happy you enjoyed our convenient location. Housekeeping service is also available upon request. Your input is valued, and we hope you'll return.

10/10 - 훌륭해요

Andre

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Michelle

별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jorge

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
All good.
2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Jorge,It's wonderful to receive your excellent rating of Hilton Garden Inn San Francisco/Oakland Bay Bridge! We're proud to have made your visit pleasant in every way. Thank you for choosing to stay with us, and we hope you'll return.

10/10 - 훌륭해요

Daniella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Michelle

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Qijun

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The TV remote was sticky, room service number was not working.
2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 15일
It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that we take all your comments seriously and will be discussing them with the rest of our team. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. Thank you for taking the time to leave a review, and we hope you return soon for a seamless visit.

2/10 - 너무 별로예요

Abraham

좋아요: 청결 상태
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

DANIELLE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The were car break ins in the paid parking lot that was supposed to be secured at night
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 10일
Dear Danielle,Thank you for taking a moment to leave a review. Based on your rating, it seems you enjoyed your overall stay with us. That said, your concerns about the parking lot are understood, and we'll be sure to discuss them with our team to determine ways of improving our guest experience in this respect. It was a pleasure having you here, and we hope you enjoyed your time in San Francisco.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hi quality, safe and clean
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 10일
Dear Lisa,Thank you for sharing your five-star review. We're delighted you found Hilton Garden Inn San Francisco/Oakland Bay Bridge high-quality. Our top priority is providing a comfortable and secure environment for our guests. Thank you for choosing to stay with us, and we hope to welcome you back again soon.