빌라, 침실 2개 (Oriental Pool) | 테라스/파티오

만다린 오리엔탈, 마라케시 여행 후기

5 out of 5
만다린 오리엔탈, 마라케시
Route Du Golf Royal, Marrakech, Marrakech

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 50개 이용 후기 중 38개" "
평점 8 - 좋아요. 50개 이용 후기 중 8개" "
평점 6 - 괜찮아요. 50개 이용 후기 중 2개" "
평점 4 - 별로예요. 50개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 50개 이용 후기 중 1개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.8/10

편의 시설/서비스

9.8/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

10/10 - 훌륭해요

Shelagh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was outstanding, and their service spectacular. It was a very luxurious and relaxing experience. The rooms, landscape, and gardens at the resort were very beautiful. I especially loved all the roses and honeysuckle planted on the property.
2024년 3월에 1박 숙박함
답변 제공: Alain-Thomas Brière 님, 2024년 4월 4일
Dear Shelagh,A warm thank you for your 5-star review following your recent experience at Mandarin Oriental, Marrakech. We are delighted to read that you appreciated the service of our teams as well as the facilities. We are also very happy that you enjoyed your stay with us. We would be glad to welcome you back soon in our little paradise.Best regards,

10/10 - 훌륭해요

Ivan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Alain-Thomas Brière 님, 2024년 2월 24일
Dear Ivan,A warm thank you for your 5-star review following your recent experience at Mandarin Oriental, Marrakech. We are delighted to read that you appreciated the service of our teams as well as the facilities. We are also very happy that you enjoyed your stay with us. We would be glad to welcome you back soon in our little paradise.Best regards,

8/10 - 좋아요

manka

2024년 2월에 2박 숙박함
답변 제공: Alain-Thomas Brière 님, 2024년 4월 4일
Dear Manka,A warm thank you for your 5-star review following your recent experience at Mandarin Oriental, Marrakech. We are delighted to read that you appreciated the service of our teams as well as the facilities. We are also very happy that you enjoyed your stay with us. We would be glad to welcome you back soon in our little paradise.Best regards,

10/10 - 훌륭해요

Jabor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

SANDRA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
parfait
Très bel endroit paisible et personnel au top
2023년 10월에 3박 숙박함
답변 제공: Alain-Thomas Brière 님, 2023년 10월 10일
Chère Sandra,Nous sommes ravis de lire votre enchantement concernant votre séjour parmi nous, et vous remercions d’avoir pris le temps de le partager avec nous. Nous transmettrons à l'ensemble du personnel vos jolis compliments à leur égard.Nous espérons avoir le plaisir de vous recevoir de nouveau dans notre "petit paradis" pour de nouveaux moments inoubliables.Alain-Thomas Brière Directeur Général du Mandarin Oriental, Marrakech.

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 8박 숙박함
답변 제공: Marcel Thoma 님, 2023년 9월 6일
Dear Ryan,A warm thank you for your 5-star review following your recent experience at Mandarin Oriental, Marrakech. We are delighted to read that you appreciated the service of our teams as well as the facilities. We are also very happy that you enjoyed your stay with us. We would be glad to welcome you back soon in our little paradise.Best regards,Marcel ThomaGeneral ManagerMandarin Oriental, Marrakech.

10/10 - 훌륭해요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Resort was absolutely beautiful, perfect for rest and relaxation. During our stay we only needed to leave the hotel once for an excursion. Food quality is top notch, and service at the hotel is the best we ever experienced. They make sure you are completely taken care of, from the time you arrive at the airport to when you leave. Spa treatments were great too. We would definitely visit again if we come back to Morocco.
2023년 8월에 3박 숙박함
답변 제공: Marcel Thoma 님, 2023년 8월 17일
Dear Christina,The words used in your message demonstrate all the pleasure you had while staying with us at Mandarin Oriental, Marrakech. We are extremely happy we could provide so much pleasure in all aspects of your stay. To us, every moments count, every smile give a chance to connect at a personal level and every meal should be an enjoyable time.All our team would be delighted to read that you have enjoyed every aspect of all that we offer to our guest.We will be delighted to welcome you again for another memorable experience in our "little paradise".Marcel ThomaGeneral ManagerMandarin Oriental, Marrakech.

10/10 - 훌륭해요

Fatima Zahra

2023년 6월에 13박 숙박함
답변 제공: Marcel Thoma 님, 2023년 8월 17일
Dear Fatima Zahra,Thank you for sharing your feedback after your experience at Mandarin Oriental, Marrakech. Your kind words about your amazing experience are very valuable to us. We hope that we will have the opportunity to welcome you again soon.Best regards,Marcel ThomaGeneral ManagerMandarin Oriental, Marrakech

10/10 - 훌륭해요

Tiffany 님, Sicklerville

2023년 7월에 2박 숙박함
답변 제공: Marcel Thoma 님, 2023년 8월 17일
Dear Tiffany,A warm thank you for your 5-star review following your recent experience at Mandarin Oriental, Marrakech. We are delighted to read that you appreciated the service of our teams as well as the facilities. We are also very happy that you enjoyed your stay with us. We would be glad to welcome you back soon in our little paradise.Best regards,Marcel ThomaGeneral ManagerMandarin Oriental, Marrakech

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 5박 숙박함
답변 제공: Marcel Thoma 님, 2023년 5월 8일
A warm thank you for your 5-star review following your recent experience at Mandarin Oriental, Marrakech. We are delighted to read that you appreciated the service of our teams as well as the facilities. We are also very happy that you enjoyed your stay with us. We would be glad to welcome you back soon in our little paradise.Best regards,

6/10 - 괜찮아요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were terrific. Being under the flight path to the airport was not.
2023년 4월에 1박 숙박함
답변 제공: Marcel Thoma 님, 2023년 4월 7일
Dear James,Thank you for taking the time to review your stay at Mandarin Oriental, Marrakech.We strive to ensure that each one of our guest stay is maintained to the highest standard.We are disappointed to read that we may have fallen short, and that your stay did not meet your expectations.Please rest assured that all our team have been informed.We would love the opportunity to discuss it furtherDo please share your contact and when can we reach you.Very Respectfully,Marcel ThomaGeneral ManagerMandarin Oriental, Marrakech.

10/10 - 훌륭해요

simon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent, luxury hotel with great staff and service. A premium price but definitely 5 star
2023년 3월에 7박 숙박함
답변 제공: Marcel Thoma 님, 2023년 4월 4일
Dear Simon,What a pleasure to read your wonderful review following your recent stay at Mandarin Oriental, Marrakech.We are delighted to read that you appreciated our service and facilities and had a great stay at our resort.Our team will definitely be happy and thrilled to read your compliments.Thank you for taking the time to share your feedback, it motivates us to give the best of us more and more.We hope to have the pleasure of welcoming you very soon in our "little paradise".Warm RegardsMarcel ThomaGeneral ManagerMandarin Oriental, Marrakech

10/10 - 훌륭해요

Philippe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabuleux !
Fabuleux en tous points. Un resort absolument incroyable, des villas somptueuses, mais aussi et surtout une équipe formidable qui rend le (court !) séjour vraiment mémorable. A recommander sans la moindre réserve !
2023년 1월에 1박 숙박함
답변 제공: Marcel Thoma 님, 2023년 1월 16일
Cher Philippe,Quel plaisir de parcourir votre commentaire suite à votre récent séjour au sein du Mandarin Oriental, Marrakech.Nous sommes ravis de lire que notre cadre et notre personnel vous ont permis de passer un super séjour dans notre Resort.Nous ne manquerons pas de transmettre vos compliments à toute l'équipe.Merci d'avoir pris le temps de partager vos retours, cela nous motive d'avantage à donner le meilleur de nous de plus en plus .Nous espérons avoir le plaisir de vous accueillir très prochainement dans notre « petit paradis ».Marcel ThomaDirecteur Général Mandarin Oriental, Marrakech.

10/10 - 훌륭해요

Carlos

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 2박 숙박함

8/10 - 좋아요

francesca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The restaurant is not good, the service and the food
답변 제공: Marcel Thoma 님, 2022년 11월 9일
Dear Francesca,Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback.We strive to ensure that each one of our guest stay is maintained to the highest standard.We are disappointed to read that we may have fallen short. Please rest assured that all our team have been informed. We are very sorry that your stay did not meet your expectations and would love the opportunity to discuss it further.Could you please share your contact and when can we reach you.Very Respectfully,Marcel thomaGeneral ManagerMandarin Oriental, Marrakech.

10/10 - 훌륭해요

mohamed el ouassini

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
L'hôtel est somptueux un accueil incroyable Avec une surprise, l'hôtel nous a surclasser et a répondu favorablement a notre demande. Acceuil est encore une fois incroyable
2022년 8월에 3박 숙박함
답변 제공: Marcel Thoma 님, 2022년 8월 19일
Cher Mohamed,Quel plaisir de parcourir votre commentaire suite à votre récent séjour au sein du Mandarin oriental, Marrakech.Nous sommes ravis de lire que notre cadre et notre personnel vous ont permis de passer un super séjour dans notre Resort.Nous ne manquerons pas de transmettre vos compliments à toute l'équipe.Merci d'avoir pris le temps de partager vos retours, cela nous motive d'avantage à donner le meilleur de nous de plus en plus .Nous espérons avoir le plaisir de vous accueillir très prochainement dans notre « petit paradis ».Marcel ThomaDirecteur général Mandarin Oriental, Marrakech.

10/10 - 훌륭해요

Wesley

2022년 5월에 7박 숙박함
답변 제공: Marcel Thoma 님, 2022년 6월 29일
Dear Wesley, Thank you for the great review of your recent experience at Mandarin Oriental, Marrakech! We are glad that you enjoyed your stay, particularly our facilities and the service offered by our colleagues. I will be delighted to share these warm comments with the team. We will be pleased to welcome you very soon to our little Paradise. Sincerely, Marcel Thoma General Manager Mandarin Oriental, Marrakech

8/10 - 좋아요

Toby

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 3박 숙박함

10/10 - 훌륭해요

Alexis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Magnifique séjour
Villa superbe, confort extrême et notre majordome : Oussama s’est mis en quatre pour nous satisfaire ! On reviendra c’est certain.
2021년 10월에 3박 숙박함
답변 제공: Mandarin Oriental, Marrakech 님, 2021년 11월 11일
Dear Mr. Alexis, We are truly thankful for the time you took to share your experience with us at Mandarin Oriental, Marrakech. We are very delighted to read that you have noticed all the team’s small attentions especially our butler Oussama and be assured that I shared with them this kind feedback, we do our very best to make our guests feel at home and we also glad you were able to revel in our different services. it is very rewarding to receive such a great feedback from our guests. Your kind comment reflects perfectly what type of experience we want to offer to our guests, and we would like to thank you very much for sharing it with other travellers. We thank you for choosing Mandarin Oriental, Marrakech, and we are looking forward to welcoming you back very soon. Sincerely Saif

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 4박 숙박함
답변 제공: Etienne 님, 2021년 10월 1일
Dear Paul, Thank you very much for taking the time to write us a review of your stay at Mandarin Oriental Marrakech. We are delighted to read that you enjoyed your experience at our property. We look forward to welcoming you back soon. Best regards from all the staff, Etienne

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Merveilleux !
Absolument fantastique pour ce (trop) court séjour. Des équipes formidables et une superbe propriété.
2021년 9월에 1박 숙박함
답변 제공: Etienne 님, 2021년 10월 1일
Chère Madame, Cher Monsieur, Nous vous remercions vivement d'avoir pris le temps de nous écrire votre commentaire sur votre séjour au Mandarin Oriental Marrakech. Nous sommes ravis de lire que vous avez apprécié vos quelques jours au sein de notre propriété. Votre commentaire reflète la qualité d'expérience et l'émerveillement que nous souhaitons transmettre à nos invités durant leur séjour. Au plaisir de vous accueillir à nouveau très bientôt. Sincères salutations de l'ensemble des équipes, Etienne

10/10 - 훌륭해요

Tasneem

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent resort family friendly with customer first attitude. Fiona was excellent and attentive to our needs. Hisham and Amin, our butler were always there when we needed them. The mandarin pool villa is beautifully designed and the gardens outside the villa are like your in Paradise. Perfect location for medina and the airport. Highly recommend this place.
2021년 8월에 8박 숙박함
답변 제공: Etienne 님, 2021년 9월 8일
Dear Tasneem, We thank you for taking the time to give us your feedback. We are glad you have enjoyed your stay at Mandarin Oriental Marrakech in the Mandarin Pool Villa. All our teams have been delighted to welcome you during these few days. We remain at your entire disposal and look forward to welcoming you again at another occasion. Kind regards from Marrakech, Etienne

10/10 - 훌륭해요

Mohammed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Etienne 님, 2021년 9월 21일
Dear Mr Mohammed, Thank you for taking the time to share your note regarding your stay with us. We are delighted to read that you have enjoyed your experience in our property. We look forward to welcome you at another time. Best regards from Marrakech, Etienne

10/10 - 훌륭해요

Youssouf

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel service is great our butler Ali was great.
2021년 8월에 3박 숙박함
답변 제공: Etienne 님, 2021년 8월 30일
Dear Mr Youssouf, We thank you for taking the time to give us your impressions regarding your stay at Mandarin Oriental Marrakech. We hope you have enjoyed your stay in our property. All our teams have been delighted to welcome you during these few days. Your compliments will be transmitted to Ali. We remain at your entire disposal and look forward to welcoming you again at another occasion. Kind regards from Marrakech, Etienne

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and I travel a significant amount and the Mandarin by far was one of the best hotels we have stayed in. The staff was the most wonderful staff. From the General manager Marcel to The Managers Fiona and Mounia we have never had such an amazing hospitable experience. They made us feel like we were at home and went above and beyond. Karim and Ousama were our private butlers who were exceptional and attentive to every single detail. I don’t have enough kind words on the experience we had and highly recommend the Mandarin Oriental Hotel to anyone visiting Marrakech. The villas are absolutely gorgeous. Felt like we were in paradise. Thank you to the entire staff for an amazing experience.
2021년 7월에 3박 숙박함
답변 제공: Etienne 님, 2021년 8월 19일
Dear Madam, Dear Sir, What a pleasure it is to read your comment. We truly thank you for giving us such a feedback. The entire Mandarin Oriental team is delighted that you had such an amazing time staying in our property. We had a real pleasure welcoming you during your stay. Make you feel in paradise is probably the most rewarding comment we can get. We definitely transmit your satisfaction to the people you mentioned in it. Thank you once again for sharing your experience through this testimony and we look forward to welcoming you at another occasion. Warm regards from Marrakech, Etienne

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel service digne d un palace merci a toute l equipe merci a notre majordome abdessamad et ahmed il etait la toujour a notre service
2021년 7월에 3박 숙박함
답변 제공: Etienne 님, 2021년 8월 19일
Chère Madame, Cher Monsieur, Nous vous remercions d'avoir pris de votre temps afin de nous faire part de votre expérience au Mandarin Oriental Marrakech. Faire de votre séjour un moment inoubliable est notre but premier à tous. Nous sommes ravis que vous ayez passé un si bon séjour dans notre propriété. C'est avec plaisir que nous notons votre attention toute particulière à nos butlers Abdessamad et Ahmed. Nous leur transmettons, bien évidemment, vos remerciements. Nous espérons avoir la chance de vous accueillir à nouveau très prochainement. Chaleureuses salutations de Marrakech, Etienne

10/10 - 훌륭해요

Youssef

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommanded
Very good service
2021년 4월에 1박 숙박함

10/10 - 훌륭해요

Youssef

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I recommand it
Very good hotel, very good service, I recommand it
2021년 4월에 2박 숙박함

8/10 - 좋아요

chmaia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
2021년 2월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous avons passé un très bon séjour . Personnel très agréable et les villas sont parfaites
2020년 2월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 12월에 4박 숙박함

2/10 - 너무 별로예요

Aaron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Llegamos y olia a quemado el cuarto, despues nos cambiaron y no tenia AC funcionando en todo el hotel, hermoso hotel, lastima de estos problemas
2019년 11월에 1박 숙박함
답변 제공: Jean Philippe Moser, General Manager 님, 2019년 11월 30일
Dear Aaron, Thank you for taking the time to share your experience in our establishment. I sincerely saddened by this incident. I am most grateful to you for bringing this matter to our attention and hope that this isolated event has not marred your overall impression of our resort. Your constructive comments are valuable to us, as they allow us the opportunity to take the corrective steps to enhance both our product and service levels. I hope we can earn your trust back soon. I remain at your service and look forward to welcoming you back to Mandarin Oriental, Marrakech soon. Sincerely yours,

10/10 - 훌륭해요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wunderschöne Hotelanlage in einem Park eingebettet, einzigartige Poolvillen, hervorragender Service
2019년 10월에 2박 숙박함
답변 제공: Jean Philippe Moser, General Manager 님, 2019년 11월 12일
Dear Guest, I am truly thankful for your feedback. It really is a pleasure to read such comments on our establishment. My teams will be delighted to hear that you have enjoyed your stay at Mandarin Oriental, Marrakech. We all look forward to welcoming you back on your next trip to Marrakesh. Warm Regards, Jean Philippe Moser, General Manager

10/10 - 훌륭해요

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가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for quite vacation. Isolated from Marrakesh but not far within 20 min drive from downtown. Staff are very friendly and respectful ... they make you feel home. When we checked in we were introduced to our assistant his name is oussama he took us on a tour and gave us his mobile number. He answered all our questions and organized everything even after working hours through whatsup. Oussama was very nice he kept advising about things to do in our trip even after we checked out. The hotel facility is clean and Nicky designed. I would definitely stay in same place if I visit Marrakesh again
2019년 10월에 1박 숙박함
답변 제공: Jean Philippe Moser, General Manager 님, 2019년 11월 12일
Dear Guest, Allow me to thank you for this lovely review about your stay at Mandarin Oriental, Marrakech. It is an absolute delight to read your comment on my teams. I am genuinely proud of their efficient and skill full work. I am glad you felt well served throughout your stay with us. It was a pleasure to welcome you in our establishment and our beautiful city. I will personally congratulate Oussama for his professional and considerate behaviour. We all hope to greet you again very soon. Kind regards, Jean Philippe Moser, General Manager

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 5박 숙박함

10/10 - 훌륭해요

Chris 님, Ottawa, Canada

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Villa is definitely a treat, incredibly spacious and modern with lots of different sitting , relaxation areas. Would definitely stay here again
2019년 8월에 4박 숙박함
답변 제공: Jean-Philippe Moser, General Manager 님, 2019년 8월 21일
Dear Chris, Thank you for visiting Mandarin Oriental, Marrakech. I am delighted to read your positive feedback upon your experience at our resort. We hope to welcome you back again soon.

10/10 - 훌륭해요

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2019년 4월에 5박 숙박함

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 2월에 2박 숙박함

10/10 - 훌륭해요

Guilherme 님, Rio de Janeiro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel expecional. Localização não tão boa por ser mais afastado do centro da cidade. Gostaria de fazer uma referência especial a concierge Eclide que nos deu toda atenção!
2018년 11월에 2박 숙박함
답변 제공: Jean-Philippe Moser, General Manager 님, 2019년 1월 15일
Dear Mr. Guilherme, Thank you for staying at Mandarin Oriental, Marrakech. I am pleased to read our concierge team was able to meet your expectations. On behalf of the staff, i thank you for your kind words. We hope to welcome you back at our resort soon. Sincerely. Jean-Philippe Moser General Manager

10/10 - 훌륭해요

Manuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 2박 숙박함

10/10 - 훌륭해요

Kamal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mandarin
We stayed in the oriental villa. Beautiful hotel, great spacious room although amenities in the second room are much fewer than the main room, great concierge, our room butler Mohammed was excellent, overall service was outstanding. Room service food was a bit of hit and miss, the hotel is a bit far from the city center so need to bear that in mind because the hotel transport is quite expensive.
2018년 10월에 3박 숙박함

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AU TOP
2018년 4월에 3박 숙박함

8/10 - 좋아요

JUNE-ELLENI 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Luxurious but, what a shame
As a special birthday treat my daughter and I went to Marrakesh for 3 days of luxury. The room was delightful and comfortable, although I always travel with my own pillow, I really didn't need it as the pillows were sumptous. The spa was amazing and we had fantastic treatments and service, 10+/10 . The main restaurant made a huge effort to please us as veggie and vegan foodies. I would have given full marks for this hotel if it had not been for Ling Ling restaurant. Although as vegetarians our expectations were not high, the veggie food was disappointingly average, a bad case of 'the emperors new clothes'.... but there was something extraordinary about Ling Ling it was that sadly they incorrectly charged us for 3 portions of duck adding £120 to our bill.... check you bills people and they didn't even apologise!! Shame!!
2017년 11월에 3박 숙박함

8/10 - 좋아요

jutta 님, muenchen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Leider jacuzzi und pool von villa kalt Hakasaan restaurant reservierung katastrophe Mitten im essen an bar verwiesen da unfaehig ordentlichen tisch bei reservierung zuzuweisen Letzter abend verdorben!manager uneinsichtig Hatte falsch belegt
2017년 10월에 6박 숙박함

6/10 - 괜찮아요

Pauline 님, Vancouver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous room but watch the food
Probably the best hotel suite I’ve stayed in, but having ate in the hotel’s Chinese restaurant and then suffered 17 hours of chronic diarrhea, followed by a call out from a local doctor and a hefty bill, I was unbelievably disappointed that the staff didn’t even ask how I was feeling on check out. Wouldn’t recommend.
2017년 9월에 7박 숙박함

8/10 - 좋아요

Zahid 님, Oldham, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
An amazing hotel. Will come again for sure!
Villa room option was excellent. Perfect for privacy. The bedroom opening straight into the jacuzzi and pool was fantastic and the villa facilities were excellent with fresh fruit being brought to us every day and free bottled water daily (the mini-bar water is billed however). Hotel went out of their way to meet our needs, providing goats milk on request and even warming it up for us when requested. Pleased. The hotel staff were always very friendly and attentive to our needs. Airport transfer was included. Buggies on-site a nice touch too! There were several minor niggles with our villa (number 68) however such as an outer door lock that wouldn't close properly, no clear instructions on how to use the included Apple TV with their in-house TV system, the room telephone going on the blink, although they did send an engineer round promptly to attend to these issues so full marks for hotel attentiveness to customer needs. Free shuttle service provided into the medina every day at set times using their Mercedes vans although there is the option to book one of their cars (billed separately) at other times to take you around In-house dining and room service dining are both on the relatively expensive side, but to be expected for this standard of hotel, but bear this in mind as the hotel is about 20 minute drive away from the Medina if you intend to eat out. Breakfast was included and well worth waking up for! The fresh orange juice was just amazing!
2017년 8월에 4박 숙박함

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

4/10 - 별로예요

yas

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Terrible staff and guest experience but beautiful hotel
답변 제공: Marie-Elise Lallemand 님, 2017년 4월 3일
Dear Yas, Thank you for sharing your experience with us. We are delighted to read that your enjoyed the beautiful settings of our resort. We regret however that our staff did not meet your expectations, the satisfaction of our guests being our greatest reward. Sincerely, Marie-Elise Lallemand Resort Manager

10/10 - 훌륭해요

Mrs Whitehorn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect Honeymoon Hotel
This was one of the best hotels I've ever stayed in. The Rooms were beautiful, the pictures did not do it justice. The staff were so helpful, booking restaurants and recommending places to go. Not only did we feel like we were on the perfect honeymoon, but also like we had VIP treatment. We would go back in a heartbeat! Love Marrakesh, Love Mandarin Oriental!!
답변 제공: Marie-Elise Lallemand 님, 2017년 4월 3일
Dear Mrs Whitehorn We are thrilled to read all these wonderful comments about your stay in our beautiful Oasis. We are particularly glad that you enjoyed the service our colleagues were able to provide. Your feedback is highly appreciated, as we are always seeking to improve our services for our guests. We hope to welcome you again soon. Sincerely, Marie-Elise Lallemand Resort Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Luxury hotel, let down by housekeeping.
The main lake was emptied for maintenance, so we were offered a villa rather than the Royal suite. Housekeeping failed to provide correct number of towels, replace tea bags, coffee mugs/cups, battery for weighing scales, having been asked. The outside area was not well swept. Overall, we were very happy with the facilities at the villa, though the second bedroom was not as good as the Royal suite, in particular the bathroom was less satisfactory.
답변 제공: Marie Elise Lallemand 님, 2017년 4월 3일
Dear Sir/Madam, We truly appreciate your feedback and the time you took to share your concerns. We are delighted that you enjoyed our beautiful facilities despite the renovation works in the main lakes. Rest assured that the technical issues have now been fixed and that our staff received continuous training in order to achieve a level of excellence to satisfy our guests. We look forward to welcoming you back at Mandarin Oriental, Marrakech. Sincerely, Marie Elise Lallemand Resort Manager