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모텔 6 샌안토니오, 텍사스 - 다운타운 - 알라모돔 여행 후기

2 out of 5
모텔 6 샌안토니오, 텍사스 - 다운타운 - 알라모돔
748 Hot Wells Blvd, San Antonio, TX

이용 후기

6.8
평점 10 - 훌륭해요. 851개 이용 후기 중 241개" "
평점 8 - 좋아요. 851개 이용 후기 중 215개" "
평점 6 - 괜찮아요. 851개 이용 후기 중 147개" "
평점 4 - 별로예요. 851개 이용 후기 중 96개" "
평점 2 - 너무 별로예요. 851개 이용 후기 중 152개" "

7.2/10

청결 상태

7.0/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Flor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

4/10 - 별로예요

Anna

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They have roaches, I saw one crawling in the hallway, there was a dead one and roach turds in the lamp above a bed. There is also just an eerie, uncanny feeling surrounding the building and in the inside, including the hallways and rooms.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very helpful and the room was clean. The AC was loud and turned off which the staff was very helpful about getting it re-started. It turned off again but i was able to get it to run the rest of the night. The location wasn't very attractive and was inconvenient. Other guests were noisy.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Joel

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Hao

별로예요: 직원 및 서비스, 편의 시설/서비스
DO NOT stay here. It will be your worst nightmare. When people walk by, it is loud, and you can hear exactly everything. The front Indian girl would give you whatever reasons to refuse your quest. All the Rooms are booked, can’t change my room. No extra towels, no extra pillow, manager is not available at the moment. What lever you ask for whatever reasons, the Andew is polite no. The bed sinks in, it hurt my back. It is definitely not worth trying to save couple bucks. Will never stay in model 6 anymore. NOT recommend this place.
답변 제공: Brand Experience Team 님, 2024년 4월 15일
Hi Hao, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

10/10 - 훌륭해요

maria

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good no concerns or issues
2024년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 4월 2일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 - 괜찮아요

Jaysun

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No coffee
2024년 3월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 25일
Hi JaysunThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

6/10 - 괜찮아요

desaray

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was pretty clean. But the outside did not match the inside. I did not like how we had to check in and out to the night window. A also charge a $25 Deposit, Just in case there is any damage to your room. You can only get in through the side door which is not convenient if your room is on the back end.
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 18일
Hi Desaray, We're thankful you had a wonderful experience during your recent stay with us, and we appreciate your feedback! We are committed to providing exceptional service to all our guests, and we are glad we met your expectations. We hope to have the opportunity to serve you again in the future for all your lodging needs. Thank you for choosing us!Natalie #Team6

6/10 - 괜찮아요

Marcos

Average
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 18일
Hi Marcos, Thanks for your review, we really appreciate the support.Natalie#Team6

2/10 - 너무 별로예요

Luis

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Antonio

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Cesar

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Tengo que hacer un reclamo estoy muy molesta
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 11일
Hola Cesar,Gracias por brindarnos sus comentarios. Su experiencia no es nuestro estándar de servicio. Apreciamos que nos haya informado sobre esto y nos gustaría analizar su experiencia más a fondo. Utilice la función Contáctenos en nuestro sitio web para conectarse con nosotros.Lilith#Equipo6

8/10 - 좋아요

Felipe

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Por el precio es un excelente hotel, muy limpias las habitaciones
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 11일
Hola Felipe,¡Gracias por la excelente reseña! Esperamos verte pronto.Lilith#Equipo6

6/10 - 괜찮아요

daniel

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
didnt like that the check in time was at 3pm and refundable room rate and had to wait while they go check the room which kept me waiting in lobby instead of a quick check out
2024년 2월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 5일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 - 별로예요

Roy

연인과의 여행
Motel was not how advertised seemed it to be.. Photos were shown inside pool which was a complete opposite… fake advertisement..
2024년 2월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 27일
Hi Roy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 - 괜찮아요

Lester

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 8일
Hi LesterThanks for your review, we really appreciate the support. Lilith#Team6

10/10 - 훌륭해요

Monte

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hard to get in touch with front desk. Lobby was closed
2024년 2월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 20일
Hi Monte, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

10/10 - 훌륭해요

Hersey

단체 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Very clean room
2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 5일
Hi Hersey,Thank you for the perfect rating!Lilith#Team6

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy and quiet
Room was great, small but comfortable. Just enough room for a relaxing evening
2024년 1월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 1월 16일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 - 괜찮아요

Kathleen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I could not have taken a bath or took a shower without shoes on. Disgusting. Sheets and towels were clean though.
2024년 1월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 1월 16일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing night
Room was amazing, clean and very enjoyable
2024년 1월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 1월 16일
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 - 별로예요

Cristoval 님, Corpus Christi

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Little pillows, dirty and the smell of someone smoking weed down the hall and into the room
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 4일
Hi CristovalThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 - 너무 별로예요

Rosendo

별로예요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Alan

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
Customer service
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 26일
Hi Alan,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in process was super easy & fast. They do require a $25 deposit, which is returned back to you if you don’t cause any damages to the room. The lady that checked me in and out was super sweet and very nice. The room was very clean. The bed was comfy and sheets were clean. The pillows were not so comfy, but it’s not a huge deal because everything else was great. The fridge worked. All the lights in the room worked. They do have a small table in the room with 2 chairs where you can sit and eat. The ac was super cold & a plus in the summer. The tv worked well. The WiFi was a bit splotchy, but it wasn’t a big deal. We had zero issues with bugs. Restroom was clean. The shower is super slippery so be safe when getting in and out. Toilet was clean. There was plenty of clean towels. They did complementary bars of soap but they were small. I do wish there was a built in soap dispenser. Make sure to bring extra soap and your own shower shampoo and conditioner. If you’re staying more than a day, bring an extra roll of toilet paper. The elevators worked on the days we were there, but I like taking the stairs. The vending machines were stocked in case you need a drink or snack. The area isn’t great, which is in no fault of the workers. I would recommend checking on your car or just don’t leave valuables in there. The room where we stayed at we couldn’t look out to check on the cars. Other than that, I would recommend this place for the price. We’ll definitely be returning.
2023년 12월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 26일
Hi StephanieWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Jennifer

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Corey

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is nice quiet and clean
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 20일
Hi Maria,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

4/10 - 별로예요

Stephanie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
don’t stay here
Blood on my sheets. rude workers. charged me because i “checked out late” .
2023년 10월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 6일
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for a night or two
Two day business trip. Served it’s purpose. Good location for food and gas.
2023년 10월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 6일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 - 훌륭해요

Rosendo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 30일
Hi Rosendo,Thank you for the perfect rating!!Lilith#Team6

10/10 - 훌륭해요

Jacob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed it very much it was much quieter and had very convenient parking and the staff were very friendly and helpful.
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 30일
Hi Jacob,We're thankful you had a wonderful experience during your recent stay with us, and we appreciate your feedback! We are committed to providing exceptional service to all our guests, and we are glad we met your expectations. We hope to have the opportunity to serve you again in the future for all your lodging needs. Thank you for choosing us!Lilith#Team6

10/10 - 훌륭해요

Jorge

출장 여행
Perfect
2023년 10월에 6박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 24일
Hi Jorge,Thank you for the perfect rating!! Maz K.#Team6

10/10 - 훌륭해요

isaac

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함

4/10 - 별로예요

Laura L

반려동물 동반 여행
별로예요: 편의 시설/서비스
The accommodations were adequate for the price. But they fought me on returning my pet deposit. Be aware that they are not pet friendly, despite the franchise claiming to be.
2023년 8월에 4박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 21일
Hi Laura L,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 - 너무 별로예요

Michael

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This area is infested with German cockroaches DO NOT go here if one cockroaches get inside your stuff and take it back with you. Your house would be next. They are NOT clean
2023년 8월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 8월 15일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 - 좋아요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

8/10 - 좋아요

Jasmine

2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Walter

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean property
2023년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 7일
Hi Walter,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 - 좋아요

Angel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well cleaned
2023년 7월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 7일
Hi Angel,Thank you for positively rating your stay!!Lilith#Team6

4/10 - 별로예요

Timothy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The first impression of the property was poorly made by the front desk attendant. After that my wife noticed blood stains on the sheets. As if that wasn’t enough the remote didn’t work for the tv in the room that we got reassigned to. Horrible customer service and overall impression. I’m determined to tell anyone who will listen to me NOT TO STAY HERE!!!
2023년 7월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 16일
Hi Timothy,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 - 너무 별로예요

Luis Enrique

단체 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A nuestra llegada habían cucarachas muertas dentro del cuarto, al entrar a la habitación se apreciaba muy mal olor en ella, la tina tenía muchas manchas como de suciedad, las paredes estaban sucias, las almohadas estaban horribles!!! Boludas y súper delgadas, la ventana solo tenía una cortina blackout y si la querías abrir en el día para que entrara luz nosotros que estábamos en el primer piso todo mundo te ve porque no tiene otra cortina más que esa obscura, el personal muy ineficiente y grosero además que a la llegada te cobran un depósito de 25 dls por habitación que supuestamente te regresan a la salida pero te ponen mil peros para regresartelos para que tengan cuidado con esa parte, chequen bien su habitación antes de entrar pero lo mejor es evítense la pena de quedarse en ese lugar tan desagradable!!! No echen a perder sus vacaciones al hacer eso…..
2023년 7월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 31일
Hola Luis Enrique,Gracias por proporcionar comentarios. Su experiencia es importante para nosotros, y apreciamos que nos llame la atención sobre sus inquietudes. Parece que su estadía podría no haber sido tan cómoda como esperaba. Nos disculpamos por cualquier inconveniente y esperamos tener la oportunidad de mejorar su experiencia con nosotros. Maz K.#Team6

6/10 - 괜찮아요

Phuong-Thuy

2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Ariana

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

aissa

연인과의 여행
좋아요: 직원 및 서비스
cockroaches in room
2023년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 17일
Hi Aissa,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 - 너무 별로예요

Marisa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They had roaches in fridge that so gross
2023년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 17일
Hi Marisa,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 - 별로예요

Allen

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Very disappointed due to the fact we found small Roaches ...
2023년 6월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 7월 4일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 - 별로예요

John

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
There in no soap in the room and no complinintary hygenes
2023년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 6월 26일
Hi John,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6