테라스/파티오
예약 가능 여부 확인

하얏트 리젠시 로체스터 여행 후기

3.5 out of 5
하얏트 리젠시 로체스터
125 East Main Street, Rochester, NY

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 415개" "
평점 8 - 좋아요. 1002개 이용 후기 중 255개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 159개" "
평점 4 - 별로예요. 1002개 이용 후기 중 89개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 84개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

4/10 - 별로예요

Changhyun

출장 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Breakfast included, however, need to pay a fee?
I booked rooms with breakfast included. However, we needed to ask for breakfast coupons each day. What was even more outrageous was that at the end of my stay, I was charged for a 'service' fee for each breakfast. The funny part is that the service fee was different for each day. I was told that the hotel staff would notify the hotel manager and give me an e-mail but I never received an e-mail from the hotel.
2021년 7월에 9박 숙박함
답변 제공: Hotel Management 님, 2021년 8월 1일
Thank you for sharing. Please email mark.rabjohn@hyatt.com in accounting so we can better understand what you are describing. Our apologies but this does not sound like a usual procedure in our hotel and this would be helpful. Thank you again and look forward to hearing from you.

8/10 - 좋아요

JIYOUNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 4박 숙박함
답변 제공: Hotel Management 님, 2021년 6월 18일
Thank you for choosing Hyatt and we are so happy that you enjoyed your stay with us.

6/10 - 괜찮아요

Sam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
내방만 그런건지 옆방이랑 철제문 사이에 둬서 옆방에 여자 셋이 새벽 3시까지 깔깔거리며 웃으며 떠들어서 잠을 제대로 못잤음. 나머진 양호
2019년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2019년 11월 29일
Thank you for taking the time to provide us with this feedback. We look forward to seeing you again soon!

10/10 - 훌륭해요

Dwayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

4/10 - 별로예요

Frank

연인과의 여행
좋아요: 편의 시설/서비스
We were placed next to a staff area. Noise was disruptive the entire night. The creaning crew got started very early and we could hear them each morning. The sound-proofing for the room was completely unacceptable. Other than that, it was a nice room, clean enough, excepting the leak in the shower. Just not what was expected for the price paid.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

8/10 - 좋아요

monika

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Ilyssa

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff honestly could not have been nicer so none of this is their fault. The hotel is pretty run down for a Hyatt. The room was worn and dirty. Scratches on the furniture. Holes in the chair. The elevator didn’t work so we had to walk 5 flights to get our car from the garage. Not easy with luggage and a stroller. We paid for the breakfast and the whole situation was so sad. It was a makeshift buffet with stale pastries and most of the trays were empty. They had a regular kitchen toaster and toast and bread for everyone eating there to use. There was one poor guy working there and he was waiting tables, seating people, cleaning, and I think even making the food. They advertise Starbucks but it definitely shut down and they opened a more disappointing coffee bar. The front desk had a pile of boxes stacked around a random corner. Apparently maid service is upon request but we were never told that so nobody made up our room the first day which took us by surprise. I’d stay somewhere else if you can.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Todd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool and fitness center were very helpful features. The facility is a bit dated and the breakfast options were hard to figure out.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Sari 님, Toronto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and friendly and informative staff!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location.

10/10 - 훌륭해요

Robin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, knowledgeable staff. Very clean facilities inside and out. Pool and weight room included. Only downside was limited food menu options on site.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Patricia

가족 여행
Excellent hotel.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So clean and beautiful
2024년 3월에 1박 숙박함

4/10 - 별로예요

Johnny

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I knew from the day I got in that I would need to do laundry. I asked the front desk for a laundry bag and slip every day, and it took 5 days for them to get those to me. Water damage in the bathroom because the shower does doesn't close. Room was quite dusty overall. Had clearly not been thoroughly cleaned as there was also some kind of confetti or glitter around in the room.
2024년 3월에 7박 숙박함

4/10 - 별로예요

Zachary

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Not enough towels in room, no housekeeping, very limited staffing all the time. Breakfast is overpriced and average at best. Nothing remarkable at all.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Christina

Price was good. It was ok. Check in slow. Requested towels that never showed up. The noise from the adjoining room, hallway, elevator dinging, and AC that sounded like a train….well sleep was elusive. Starbucks advertised on their station and on signs but gone. The breakfast was super slow. I would stay again if necessary but def ask for a non- adjoining room and one away from elector. I’d know to skip their breakfast. The lobby needed a better cleaning. Coffee all over, garbage pails busting over…just seemed like a lack of care. Most employees were working hard but breakfast service def needed more.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Vicky L

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was great! Nice rooms, the staff was great!
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

sarah

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a pleasure staying at the Hyatt
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Daveri

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked this for a concert as the venue was right across the street. It was a really nice hotel and the breakfast was delicious. Even though I had to pay and it wasn’t included, it was really good.

6/10 - 괜찮아요

Stefanie

단체 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property was fine but restaurant options were limited and unclear.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Josephine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

4/10 - 별로예요

patrick

좋아요: 직원 및 서비스
Pool was not available because it was getting fixed…I said I needed a pool because it was one of the reasons I booked the hotel. It would be convenient because I have small children. I asked for compensation and they told me I could cancel my reservation if I wanted too. I told them it was very hard for me to do that because I was already at the hotel with my family. It is hard to book and relocate your family at the very last minute, especially since I have already unloaded all my luggage and checked in. They gave me some excuse about how I should have checked the company’s website and that it states that the pool is under renovations on the website. I have gotten a email today from Expedia saying that the pool was good and to pack my bathing suit. I figured they would compensate something. Parking or breakfast but they did not offer anything and it was just a big inconvenience.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel
2024년 3월에 1박 숙박함

8/10 - 좋아요

Sara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and i stayed here for a conference being held in the ballroom. Keep in mind, breakfast is not included but reasonably priced compared tp other hotels. Only complaint is that our room was not well lit (small desk lamp and small, mounted lights between beds). Doors into lobby from public parking garage are locked at certain times and only accessible with room key and security is prompt to deal with unwanted individuals.

10/10 - 훌륭해요

Ronnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thanx
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Jennifer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have charges on my bill that I need a receipt for and it is impossible to contact the hotel direct
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Lance

좋아요: 청결 상태
Terrible WiFi connection
2024년 2월에 5박 숙박함

2/10 - 너무 별로예요

Sarah

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I cannot believe the Hyatt organization allows this place to operate under the Hyatt name!! First room had two lamps that didn’t work and the vanity in the bathroom was damaged. The second room was dusty with cobwebs everywhere, damaged curtains, shower was the size of a port a potty and the door to the ac unit was hanging off. The room was stocked with one washcloth and when we asked for more towels from the housekeeper that was cleaning the next room, we were told to call the front desk- couldn’t even provide a washcloth from the cart. Stay away from this place!
2024년 2월에 1박 숙박함

4/10 - 별로예요

Gretchen

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
For a large name brand, very disappointed. Hard to find the entrance to the hotel and parking was not straightforward, bathroom cold water did not work and ceiling was stained. Toiletries were very poor quality. Advertised hotel restaurant was closed and only the bar had food for dinner. Pool was closed and room did not have a tub.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Paul

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Michele E.

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was swanky. A nice surprise.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time visiting Rochester and enjoyed our stay at the Hyatt. Its convenient location puts you in walking distance to a lot of opportunities for shopping, dining and entertainment. Would book again.
2024년 2월에 2박 숙박함

8/10 - 좋아요

domenic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Came back from a concert yesterday and wanted to have a coffee before going to my room and there was nothing there, containers empty. Pillows in our room were very uncomfortable. Hard time sleeping and woke up with a soar neck.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Vicky L

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 2월에 4박 숙박함

8/10 - 좋아요

branden a

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

jenny

2024년 2월에 2박 숙박함

8/10 - 좋아요

Darrell

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Allissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to locate, friendly staff, multiple dining options.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

angelica

2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Raymond

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
We only chose them because it was downtown with an indoor pool. Something I like to do with my son from time to time upon arrival they mentioned the pool was open until 11pm with no mention that it was broken. We had dinner and walked down to pool only to find it was out of service. The staff was ver nice when I complained and said they’d add me to the Hyatt membership with points but I never received an email. One positive was when we dinned for breakfast. Alina S. Was a wonderful waitress and very enjoyable company.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Janet Marie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The was a panhandler in the middle of the lobby. It was around 7pm. No one noticed him until I pointed him out. My shower didn’t work and it isn't the vleanedt hotel I have been in
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Lauren

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Timothy

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Tikiya

출장 여행
좋아요: 직원 및 서비스
Limited dining options and not in walking distance to restaurants and shop
2024년 1월에 3박 숙박함

8/10 - 좋아요

edward

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

4/10 - 별로예요

Barbara

For a property that hosts large events frequently, the overall service was poor. Food options were non-existent. Lunch options were just wraps and lunch meat. The property was very cold. We later found out that boiler systems had been going on for a week.
2024년 1월에 2박 숙박함