기타

하얏트 리젠시 런던 블랙프리아스 여행 후기

5 out of 5
하얏트 리젠시 런던 블랙프리아스
19 New Bridge Street, London, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 20개 이용 후기 중 12개" "
평점 8 - 좋아요. 20개 이용 후기 중 3개" "
평점 6 - 괜찮아요. 20개 이용 후기 중 4개" "
평점 4 - 별로예요. 20개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 20개 이용 후기 중 1개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 8박 숙박함
답변 제공: Hyatt Regency London Blackfriars 님, 2024년 1월 22일
Thank you for the fantastic score for your experience with Hyatt Regency London Blackfriars. We hope to welcome you back to our hotel very soon.

10/10 - 훌륭해요

Reuben

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location, area,
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Matthew

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Smaller room than expected. A little bit disappointing overall considering it is listed as five star. No hotel bar open at 10pm on a Sunday night which was surprising. Staff suggested to go to Tesco next door instead. A shame considering the lobby bar seemed a nice place to spend time but was not open. Great location but that might be as good as it gets. Would have to think hard about choosing to stay here again.
2024년 4월에 1박 숙박함
답변 제공: Hyatt Regency London Blackfriars 님, 2024년 4월 16일
Thank you for sharing your experience. Please rest assure that your comments on the bar/lounge opening hours will be taken into consideration for our continuous service improvement. We hope to have the chance to welcoming you back again very soon.

10/10 - 훌륭해요

Samuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The concierge Aman was excellent and all staff members went above and beyond. I would stay again!
2024년 3월에 1박 숙박함
답변 제공: Hyatt Regency London Blackfriars 님, 2024년 4월 3일
Thank you very much for sharing your experience. We are glad that our Guest Service team especially Aman has impressed you during your stay. Please rest assure that your compliment will be shared with Aman and he will sure be happy to hear about it. Thank you once again for sharing your experience and we look forward to welcoming you back again very soon.

2/10 - 너무 별로예요

Amina

2024년 3월에 1박 숙박함
답변 제공: Hyatt Regency London Blackfriars 님, 2024년 4월 18일
Thank you for sharing your experience. We regret to learn that you are not completely satisfied with your stay. If you require any assistance, please feel free to contact us directly by email london.blackfriars@hyatt.com

10/10 - 훌륭해요

Andrew

가족 여행
Lovely staff
2024년 3월에 2박 숙박함
답변 제공: Hyatt Regency London Blackfriars 님, 2024년 4월 3일
Thank you very much for sharing your experience. We are glad you are happy with our Guest Service team. We look forward to welcoming you back again in the near future.

8/10 - 좋아요

ELLEN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Incredible location close to transportation and St Paul’s. I desperately want to give this property 5 stars as the staff was professional and very accommodating but the automatic heating system does not allow you to regulate the temperature which reached 25 degrees C during nighttime hours making it difficult to sleep. The night manager was so apologetic and arranged a temporary fix through engineering. But the system reset the following night! Definitely will try this property again in hopes the heating issue can be fixed!
답변 제공: Hyatt Regency London Blackfriars 님, 2024년 1월 26일
Thank you very much for sharing your experience. We are glad to learn that you enjoyed your stay with us. Please accept our apology on the temperature control issue. Please rest assure that the issue has been escalated to the concerned department and they will look into it. We look forward to welcoming you again in the near future.

10/10 - 훌륭해요

Norm

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 6박 숙박함
답변 제공: Hyatt Regency London Blackfriars 님, 2024년 1월 22일
Thank you for rating your experience with Hyatt Regency London Blackfriars with 10/10. We are truly delighted that you enjoyed your time with us. We hope to welcome you back to our hotel very soon.

6/10 - 괜찮아요

Dragana

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a five star standard
We had a 4 nights stay from 28th Dec to 1th Jan 2024. The room was specious and nice, bad badly sound isolated. We had to ask a few times to clean the room, since it was still not cleaned at 4 pm. We were also missing the equipment for 3 ppl, such towels, bathrobe, glas and similar. We got some on request, but not all. When we checked inn we were told that our total bill will be 3000 pounds, which was about 700 pounds more then the correct price. The lady at the front desk asked some colleauge for help, and we got the correct price at the end. The breakfast was pretty poore for 5 stars hotel. It was always a queue for the breakfast, and the stuff were stressed because the breakfast restaurant was a way too small for all the guest. All the stuff were very helpfull and polite, but anyway, this is not worth the money, and it is not a five star standard as it says on Hotels.com.
2023년 12월에 4박 숙박함
답변 제공: Hyatt Regency London Blackfriars 님, 2024년 1월 22일
Thank you for sharing your experience. We regret to learn that you were not satisfied with your stay with us. Please rest assure that your comments have been shared with the corresponding team for continuous evaluations. We apologize for the experience you had during your stay and we hope we still have a chance to welcome you back to our hotel in the future.

10/10 - 훌륭해요

Sebastián Ramírez

2023년 12월에 1박 숙박함
답변 제공: Hyatt Regency London Blackfriars 님, 2024년 1월 22일
Thank you for rating 5/5 for your experience with Hyatt Regency London Blackfriars. Our entire hotel team look forward to welcome you back to our hotel very soon.

8/10 - 좋아요

Andreanne

2023년 12월에 1박 숙박함
답변 제공: Hyatt Regency London Blackfriars 님, 2024년 1월 22일
Thank you for rating your experience with Hyatt Regency London Blackfriars. We hope to welcome you back to our hotel very soon.

8/10 - 좋아요

julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Hyatt Regency London Blackfriars 님, 2023년 10월 31일
Thank you for rating your experience with us. We look forward to welcoming you back in the near future.

6/10 - 괜찮아요

Lane

2023년 10월에 4박 숙박함
답변 제공: Hyatt Regency London Blackfriars 님, 2023년 10월 18일
Thank you very much for rating your experience with us. We hope to welcome you back to our hotel in the future.

10/10 - 훌륭해요

Alessandro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Vlad 님, 2023년 9월 16일
Dear Alessandro,Thank you for sharing this lovely review. We are thrilled to read your kind words about your recent experience at Hyatt Regency London Blackfriars. Our team works very hard to ensure every guest has a memorable time. Your feedback means a lot to us and we look forward to your next visit.Best regardsLaurent SchauderGeneral Manager

10/10 - 훌륭해요

Sylwia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 12일
Thank you so much Sylwia for the amazing score! We are happy to know you enjoyed your stay with us and hope to have the opportunity to welcome you back in the near future!

10/10 - 훌륭해요

Julian

좋아요: 편의 시설/서비스
I loved the room I particularly loved the people at the reception, Veronica and Jo were the most outstanding hoteliers I have encountered and I have flown for over 1 million miles Thank to these wonderful people I had a great stay!
2023년 8월에 5박 숙박함
답변 제공: Hyatt Regency London Blackfriars 님, 2023년 8월 17일
Thank you Julian so much for your lovely review on your stay. We are glad that our Guest Service Team is able to make your stay excellent and memorable. We will definitely share you compliments to Veronica and Jo. We look forward to welcoming you back again very soon!