리셉션

앨트 호텔 위니펙 여행 후기

3 out of 5
앨트 호텔 위니펙
310 Donald Street, Winnipeg, MB

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 648개" "
평점 8 - 좋아요. 1000개 이용 후기 중 253개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 68개" "
평점 4 - 별로예요. 1000개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 19개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
괜찬습니다.
2017년 9월에 3박 숙박함
Thank you!

10/10 - 훌륭해요

Ross

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are ultra modern with key card slot to turn on lights. Wifi is free and interuption free. Location is a one minute walk to Canada Life Centre.
2024년 4월에 3박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 4월 15일
Hi Ross!Thank you for staying with us and your wonderful review!We can't wait to see you again!

8/10 - 좋아요

Sara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Kelly

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Funky and unique. Great staff and amenities!
2024년 4월에 1박 숙박함
답변 제공: Front desk agent 님, 2024년 4월 13일
Thanks so much! We're thrilled you enjoyed the funky vibe and unique offerings. Our staff works hard to make sure your experience is top-notch, and we're glad you found the amenities up to par. Hope to see you again soon!

10/10 - 훌륭해요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall nice place. Clean and modern, directly across street from arena. Tim Hortons and Browns and another restaurant on main level.
2024년 4월에 2박 숙박함
답변 제공: Front desk agent 님, 2024년 4월 13일
Thank you for your feedback! We're delighted to hear you found our place clean and modern. Being right across from the arena certainly has its perks, and we're glad you appreciated the convenience of having Tim Hortons, Browns, and another restaurant on the main level. We hope to welcome you back again soon!

10/10 - 훌륭해요

ellayna

2024년 3월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 4월 14일
Hi Ellayna!Thank you for your wonderful review!Looking forward to see you again!

10/10 - 훌륭해요

Judith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cute and convenient area to have a drink or play some games Nice big rooms and great staff Perfect place to stay if you are going to a Jets game
2024년 3월에 2박 숙박함
답변 제공: Kathrine - Guest Services Supervisor 님, 2024년 4월 9일
Hi Judith, thank you for your positive review! We're glad to hear that you found our hotel to be both charming and accommodating. Our team takes pride in providing exceptional service and creating a welcoming environment for our guests. Should your plans bring you back to the area, we would be thrilled to host you again.

10/10 - 훌륭해요

Heidi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a beautiful hotel. Baasit at the front desk was ultra friendly and fun, helped us out with all our silly questions. Would definitely stay again.
2024년 4월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 4월 8일
Hi Heidi!Thank you so much for your kind words!Baasit will be thrilled to know that he was able to help you out and make your stay better.Come visit us again soon!

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 4월 8일
Hi Michelle!We are glad that you enjoyed your stay with us!Looking forward to your next visit!

10/10 - 훌륭해요

Calagh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was very nice, clean and modern and close to amenities. Would definitely stay here again. Staff were also great!
2024년 4월에 2박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 4월 6일
Hi Calagh!Thank you so much for your review!We are thrilled that you enjoyed your stay with us!Looking forward to see you again.

6/10 - 괜찮아요

Kimberly

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty feeling. Rugs in room were gross. Dusty and stagnant air, too dark of colors and just all over unpleasant. We were very disappointed, won’t stay again.
2024년 4월에 2박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 4월 6일
Hi Kimberly!We are very sorry that our rooms didn't meet your expectations in terms of design and cleanliness. Please rest assured that even if our rugs look a bit dark and fluffy - they (as well as the whole room) are properly vacuumed and cleaned before each guest!We value your feedback as it will help us make our services even better!Hoping to see you again soon!

6/10 - 괜찮아요

Lindsey 님, Fort Frances

가족 여행
별로예요: 직원 및 서비스
Rooms are small for price. They didn’t have my additional night reservation on file so I ended up paying for a more expensive room in order to have a place to stay. I also paid for two nights parking and then couldn’t get out of the parkade. It seemed disorganized. Won’t stay again.
2024년 4월에 1박 숙박함
답변 제공: Guests service agent 님, 2024년 4월 4일
Thank you for sharing your feedback with us. We truly value your input as it helps us to continually improve our services.We apologize for any inconvenience you experienced during your recent stay. Your comments regarding the room size, reservation mishap, and parking issues have been duly noted, and we will be addressing them with our team to ensure such occurrences are minimized in the future.We understand your frustration, and we sincerely apologize for any inconvenience caused. It is always our goal to provide a seamless and comfortable experience for all our guests, and we regret that we fell short of your expectations on this occasion.We would love the opportunity to make things right. Please feel free to reach out to us directly if there's anything we can do to assist you further.

10/10 - 훌륭해요

Sandra

연인과의 여행
Very close to Canada Life Centre, liked the bathroom layout, small room but very comfortable
2024년 4월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 4월 4일
Hi Sandra!We are glad that you enjoyed your room despite it's petite size!Have a wonderful day!

10/10 - 훌륭해요

Darla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location with Canada Life Centre right across the street! Nice rooms and restaurants close by!
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 4월 4일
Hi Darla!Thank you for staying with us and enjoying every bit of it!Hoping to see you again soon!

8/10 - 좋아요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Karin, Guest Services 님, 2024년 4월 2일
Thank you for the 4 stars! Let us know how we can make it 5 for you next visit.

10/10 - 훌륭해요

Dakota

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty good hotel, great rooms and close to the arena for a jets game
2024년 3월에 2박 숙박함
답변 제공: Karin, Guest Services 님, 2024년 4월 2일
Thanks for the five stars! Glad you enjoyed your stay and we hope to see you again.

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a great atmosphere. Vibes are immaculate
2024년 3월에 1박 숙박함
답변 제공: Karin, Guest Services 님, 2024년 4월 2일
Thank you for appreciating our space! We are glad you enjoyed your stay and hope you come again!

10/10 - 훌륭해요

Evangeline 님, Hudson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Price of parking was excellent
2024년 3월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 3월 30일
Hi Evangeline!Thank you for your feedback!We are glad that you could enjoy your stay and feel comfortable with our parking options.Looking forward to see you again!

10/10 - 훌륭해요

Tyson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel, quiet and clean and very comfortable
2024년 3월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 3월 29일
Hi Tyson!Thank you for your review!We are excited that your stay with us was worthy of 5 stars!

10/10 - 훌륭해요

Warren

단체 여행, 연인과의 여행
Superb location to take in a Jets game. Modern hotel, all awesome
2024년 3월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 3월 27일
Hi Warren!Thank you for your wonderful words!We are grateful that you chose to stay with us for your special even night and we could meet your expectations!

8/10 - 좋아요

Dawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was newer so very clean and the staff was friendly with check in. However, we didn’t like the fact that there were no dining options for early morning breakfast. Had to go elsewhere to get a meal!
2024년 3월에 1박 숙박함
답변 제공: Front desk Agent 님, 2024년 3월 29일
Thank you for your feedback. We will be addressing your concerns.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 3월 27일
Hi Jennifer!Thank you for your review!We are always happy when our customers enjoy their time with us!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 3월 27일
Hi Michael!Thank you for your kind review!We are thrilled that you enjoyed your stay with us and hope to see you again soon!

10/10 - 훌륭해요

Kathryn

2024년 3월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 4월 8일
Hi Kathryn!Thank you for staying with us and your kind review!Hoping to see you again soon!

8/10 - 좋아요

Aaron 님, Fort Frances

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great place to stay as always ideal for hockey games in Wpg. Would have been a higher rating but construction on access to car port. I know that upkeep needs to be done but walking in the cold to your vehicle is never fun lol.
2024년 3월에 2박 숙박함
답변 제공: Puneet - Guest Services Agent 님, 2024년 3월 18일
Hi Aaron, Thank you for staying with us. We appreciate the feedback a lot. We are sorry for the inconvenience. The skywalk was closed till 6 am after that it was open for guests. We hope you will be more happy to stay with us next time.

10/10 - 훌륭해요

Jo-Anne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay when you’re from out of town and going to a Jets game
2024년 3월에 2박 숙박함
답변 제공: Puneet - Guest Services Agent 님, 2024년 3월 18일
Hi Jo-Anne!Thank you so much for staying with us and your wonderful review!Looking forward to seeing you again.

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
*
2024년 3월에 1박 숙박함
답변 제공: Puneet - Guest Services Agent 님, 2024년 3월 18일
Hi Catherine!Thank you so much for staying with us and your wonderful review!Looking forward to seeing you again.

10/10 - 훌륭해요

Mel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved absolutely everything will definitely be staying here again
2024년 3월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 3월 16일
Hi Mel!Thank you so much for staying with us and your wonderful review!Looking forward to see you again.

2/10 - 너무 별로예요

Justin

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Would never stay here again, overpriced, beds uncomfortably, so loud at night from all the sirens and people yelling. I was in the 18th floor and can still hear people from outside the hotel yelling all night. Staff super unfriendly
2024년 3월에 2박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 3월 13일
Hi Justin!We are very sorry about any inconvenience you had to endure during your stay with us!As previously mentioned, we are actively testing out new noise-cancelling machines and hoping to introduce them to every room soon. For now, we offer complimentary ear plugs in every room.Our staff is always caring about your experience and doing everything they can to make it even better. Hope to see you again soon!

10/10 - 훌륭해요

Doug

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 3월 13일
Hi Doug!Thank you so much for your review!Looking forward to see you again.

2/10 - 너무 별로예요

Christine

2024년 1월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 3월 13일
Hi Christine!Thank you so much for your review!We value every feedback that we get because it helps us get even better.Please do not hesitate to share your thoughts and feelings to us about your stay.Looking forward to see you again!

8/10 - 좋아요

Roxanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No free parking
2024년 3월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 3월 10일
Hi Roxanne!Thank you so much for your review and feedback!Unfortunately, limited availability didn't allow us to have our own free parking. Nevertheless, we offer a discounted parking pass with our partners Indigo Parking.Their parkade located right behind us and is conveniently connected to us by the skywalk on the second level!Hoping that this will make your next stay even better!

10/10 - 훌륭해요

Peter

연인과의 여행
Very close to Canada Life Centre. The wifi wasn’t all that good.
2024년 3월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 3월 6일
Hi Peter!Thank you for your review!We value every feedback about our hotel and will continue to work on improving our services so that your next stay is fantastic!

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet clean always a quality place to stay.
2024년 3월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 3월 3일
Hi James!Thank you for your kind review!Looking forward to see you again!

10/10 - 훌륭해요

Kav

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel!!
2024년 2월에 2박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 3월 2일
Hi Kav!Thank you so much for your kind review.Looking forward to see you again in our hotel!

6/10 - 괜찮아요

Chad

단체 여행
Not a fan of the see through shower into the room area and the room not big enough for a cot if u need it
2024년 2월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 2월 29일
Hi Chad!Thank you for your review!We value your feedback and will make sure to use it to make our services even better for you.Unfortunately, our standard queen rooms are originally planned for one bed. Please do not hesitate to book our rooms with 2 queen beds to have enough comfort for you and your guests.

8/10 - 좋아요

Caitlin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome location
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 2월 29일
Hi Caitlin!Thank you for your review!We are hoping that our efforts to improve quality of our services will make your next stay even better!

2/10 - 너무 별로예요

Tierra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They charged extra cleaning fees to my credit card without notifying me first.
2024년 2월에 2박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 2월 29일
Hi Tierra!We are sorry about the inconvenience that you experienced after your stay.Unfortunately, in cases when the room is left in such conditions that Housekeeping has to put extra time and efforts into cleaning it - we are charging our guests extra cleaning fee. We will make sure to inform you next time of any extra fees if they occur after your stay!Have a lovely day!

10/10 - 훌륭해요

Jason

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right by the arena
2024년 2월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 2월 28일
Hi Jason!We are very excited that you could enjoy your event-night at our hotel! Hope to see you again soon!

10/10 - 훌륭해요

Bonnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It doesn’t have very comfortable seating for relaxation.
2024년 2월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 2월 24일
Hi Bonnie!Thank you for your review!We value your feedback and hope that you had a chance to try out Donna Multifunctional Armchair that we have in every room and is very flexible!Looking forward to your next visit!

6/10 - 괜찮아요

Daryl

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bathroom shower smelled and wasn’t clean.
2024년 2월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 2월 23일
Hi Daryl!We are sorry for any inconvenience you might have experienced during your stay!Obviously, cleanliness of the rooms are one the biggest priorities for us and it's heartbreaking if we let you down in this aspect. Please rest assured that we are going to use your feedback to improve our services and make your next stay even better!

6/10 - 괜찮아요

Gary

2024년 2월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 3월 20일
Hi Gary!We are sorry that we couldn't meet your expectations of perfect stay but we are dedicated to improve our services to make your next stay even better!If you have time to give us a call or send an email with your feedback - this will help us be better!We value every feedback that we get.Looking forward to see you again!

10/10 - 훌륭해요

haleigh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice hotel, staff was amazing. no trouble with anything.
2024년 2월에 2박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 2월 19일
Hi Haleigh!Thank you so much for staying with us and your kind words!We are thrilled that you enjoyed your stay and hoping to see you again!

10/10 - 훌륭해요

Kari

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, modern and comfy
2024년 2월에 1박 숙박함
답변 제공: Julio Pantoja, Guest Services Agent 님, 2024년 2월 18일
Hi Kari! Thank you so much for your 5-star review. We're happy to know that you enjoy your stay with us. Hope to welcome you back soon!

8/10 - 좋아요

Angela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all amazing and friendly and the room was really beautifully done. The walls seemed a bit thin and we could hear people in the halls at 3am, which isnt the fault of the hotel, but I've stayed other places where we could hear less of the outside noise. The hotel location was really convenient for us to go see a show at the Canada Life Centre as well.
2024년 2월에 1박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 2월 18일
Hi Angela!Thank you for your kind review!We are excited that you could enjoy your event night with comfort of our rooms and friendliness of our staff!We are hoping that complimentary ear plugs that we provide in every room helped you to overcome the noise from other excited guests.Looking forward to see you next time!

8/10 - 좋아요

Matthew James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 2월 19일
Hi Matthew!We are hoping that our continuous work to improve our services will make your next stay even better!

10/10 - 훌륭해요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was clean, quick check in. Close to the rink.
2024년 2월에 1박 숙박함
답변 제공: Baasit -Guest Services Agent 님, 2024년 2월 17일
Hi Michael, Thank you so much for your 5-star review and your amazing comments! We enjoyed having you stay with us. Hope to see you back!

10/10 - 훌륭해요

Tammy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was awesome and good location … a bit noisy … lots of sirens at night
2024년 2월에 2박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 2월 16일
Hi Tammy!Thank you for your review and feedback!We hope that complimentary earplugs, that we have in every room now, will make your next stay with us even better!Hoping to see you again soon!

10/10 - 훌륭해요

Alice

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really comfy and clean room with everything you need. A real breakfast option might be a plus but really great hotel.
2024년 2월에 2박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 2월 16일
Hi Alice!Thank you for your great review!We value your feedback and will continue to improve on our services!Looking forward to see you soon!

6/10 - 괜찮아요

Tamara

연인과의 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Didnt like i couldnt pay straight up cash for my room, they had to put my room and security on visa before they would let me pay for the room itself. I understand the security, and the guy was quite rude about it to.
2024년 2월에 2박 숙박함
답변 제공: Illia Baranov, Guest Services Team Lead 님, 2024년 2월 16일
Hi Tamara!We are sorry that you've had inconvenience during check-in process. Thank you for understanding our credit card policies during check-in process that our agent had to follow.Our agents are frequently going through customer service training so please rest assured that next time you visit us - we will be even better for you!