Breakfast, lunch, dinner served; alfresco dining

Reviews of Novotel Muenchen City

4 out of 5
Novotel Muenchen City
Hochstrasse 11, Munich, BY

Reviews

8.8

Excellent

Rating 10 - Excellent. 528 out of 1002 reviews" "
Rating 8 - Good. 378 out of 1002 reviews" "
Rating 6 - Okay. 63 out of 1002 reviews" "
Rating 4 - Poor. 22 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Aron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent gym and pool area. Breakfast was varied and of very good quality.
Stayed 4 nights in Dec 2023

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome pool, great beds, easy walking to trains.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Vivian, Keller

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Emma Kay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 Night stay where the staff were always friendly and attentive, spoke very good English. Decent restaurant and breakfast. Room was comfy and clean, however the room did get incredibly hot and even with turning to temp down it took a long time to cool it. I found it odd that the toilet was in a separate room to the sink and bathroom but I understand that might be normal in Munich. Area of hotel is not the most pleasant but is in easy distance of a train station, garage, shops and eateries. Takes about 20 minutes to get to tourist area Marienplatz if you walk to the station and get the train
Stayed 4 nights in Dec 2023

8/10 Good

Kristy

Stayed 4 nights in Dec 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Malay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, amazing staff.
Amazing hotel. Very well located. Only mins away from Rosenheimer Platz s-Bahn. Room small but very comfortable. Breakfast was very good. The pool area very good however the the temp of pool a bit cold. Overall an excellent stay.
Stayed 4 nights in Nov 2023

6/10 Okay

Nathan

Liked: Staff & service
Parking is terrible
Stayed 1 night in Nov 2023

10/10 Excellent

Dewan Syed, Cheshire

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is neat and tidy, example of German efficiency and comfort.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - quiet area but very close to main square, English gardens & the brilliant Deutsches Museum. Room was small but functional and comfortable. Very clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for 3 nights. Very clean and safe. I did not like that my room was above the smoking area outside. When I opened my window for fresh air all I could smell was smoke. I had to close them & then open when no one was smoking. Frustrating. Beside that the hotel was very nice and I would stay again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Gary, Kitty Hawk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was great. They even helped us find a local restaurant(Wirsthaus in der Au) for my wife’s birthday celebration. The entire gasthaus sang”Happy Birthday”! The best version EVER!!! Thank you!
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location; request a room in the new building
Stayed for two nights during Oktoberfest. Our group had two rooms: one in the old building and one in the new building. The new room was better appointed and the older room had an odd layout where the bathroom was split into two and felt a little awkward. The location was great for Marien Platz and there’s a metro station on the corner. The staff seemed to do well with keeping up with the chaos of Oktoberfest.
Stayed 2 nights in Sep 2023

10/10 Excellent

Geetika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall stay
Excellent overall stay. The front desk was very helpful for early check in after a 15 hour flight. The lobby is quite vibrant with the cafe and restaurant. They have taxi on call which comes in 2 mins. The area nearby has a lot of restaurants , 4 mins walk. The room was quite big and clean. One suggestion to hotel is to install a full length mirror inside the room instead of inside the bathroom, which may help. Otherwise everything was value for money
Stayed 3 nights in Sep 2023

6/10 Okay

Tyler

Traveled with family and small children
Liked: Cleanliness, staff & service
Not a bad hotel, just too expensive for what it is. Rooms are rather small.
Stayed 2 nights in Sep 2023

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect family hotel! We have stayed here twice in the past year and love the quiet location. Easy walking distance to public transport and restaurants. Staff are super frtand the breakfast buffet is great. We will definitely stay here again.
Stayed 7 nights in Aug 2023

8/10 Good

Gayatri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property in a central location. Easy to get around the city with quick access to public transit. The staff was friendly. Breakfast was plentiful with ample options to choose from. Would recommend this to friends or family.
Stayed 3 nights in Aug 2023

10/10 Excellent

Nikola

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Nice big and clean rooms. Nice small kids play area. Pool.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Yanira Patricia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent
Stayed 1 night in Aug 2023

8/10 Good

Bonnie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool is very fun
Stayed 4 nights in Aug 2023

8/10 Good

Rosemary, Lincolnwood

Liked: Cleanliness, staff & service, property conditions & facilities
Has some construction going on.
Stayed 3 nights in Aug 2023

8/10 Good

Elaina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While there was construction around the hotel, we loved the family feel of this hotel! Fantastic breakfast, children’s room and little pool.
Stayed 2 nights in Aug 2023

10/10 Excellent

JING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Pranob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Hanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stsy
Stayed 2 nights in Jul 2023

6/10 Okay

XIAOJIN

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Rafael Fröhlich on Aug 9, 2023
Dear Xiaojin,Thank you for taking the time to review your recent stay at Novotel Munich City.We always improve our service standards andyour given feedback is highly appreciated. We are looking forward to welcoming you again to Novotel Munich City in the near future.Yours sincerely,

10/10 Excellent

Nili

Stayed 2 nights in Jul 2023

8/10 Good

Andres, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very well presented and looked after, the staff were friendly and professional. The rooms were immaculate and the facilities of the hotel were exceptional. The breakfast was superb with a huge variety of options to cater for all tastes. Really can't praise the hotel enough.
Stayed 4 nights in Jul 2023

8/10 Good

Kok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to Marienplatz
Stayed 2 nights in Jul 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, professional helpful staff. The only thing to improve is equipment in fitness centre.
Stayed 2 nights in Jul 2023

10/10 Excellent

Eric, green cove springs

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience and short ride to the center of town. Would gladly go back again.

4/10 Poor

Benoit

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel itself is good. The good: Rooms are good, facility is large, with a good restaurant (which was convenient at night because the hotel is a 15 min walk from the city center if you’re lazy like we were one night!). The 15 min walk is not bad at all otherwise. Easy parking too. The bad: Reception is very understaffed, everytime we went (check in, check out, wifi issue, dropping suitcase, etc.), it was taking a good 20 min wait. There is always a line of 6-7 people and it takes awhile. Second issue is there was no internet on day 1 on our floor. I needed to get some work done and couldn’t, called reception, said they couldn’t do anything, then they would send technician, who never came. Then I went to talk to them in person (waiting 20 minutes again because understaffed), who said we’d have to wait 8am tomorrow. Comes 8am, still no wifi. I had to raise my voice to ask to be relocated to another floor with wifi, to which they said I’d have to wait 3pm. Whilst I totally understand technical issues can happen, it was the lack of solution that annoyed me. They were just shrugging, saying they can’t do anything. Why not offering another bedroom on another floor with wifi? Or offer breakfast to make up for the inconvenience. In short, Hotel is good, customer service is atrocious.
Stayed 5 nights in Jul 2023

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Relevant museums and house music near hotel. Next door trails in Isar river canal. City Center at walking distance. Great breakfast buffet. Myriad of dining options in the area.
Stayed 2 nights in Jul 2023

6/10 Okay

Gladys

Traveled with family
Disliked: Staff & service, property conditions & facilities
An uncomfortable hotel for families, the Wi-Fi did not work and they never did anything to fix it despite notifying us.
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
They required an additional payment of 6euro/day for high speed and no limit wifi
Stayed 2 nights in Jun 2023

6/10 Okay

Masudal

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Less value for your money
The hotel is just ok. Holiday inn next door is a better choice. Hotel restaurant food is low quality but charges are much higher. I'd walk for 5 minures and try the local restaurants for less than half the price. You'd be surprised with the quality. Parking should be imcluded. This is oir 2nd Accor hotel out of 9 hotel stays on this trip. Accor quality certainly went down. They must do better. Customer service needs to be better as well. Here is a comparison: Hilton Vienna- i asked for extra blankets and pillows. They were delivered without questions Novotel Munich- I asked for the same and was interrogated with numerous questions before they were delivered. Not good!! Overall, i'd still pick Holiday Inn next door over this one.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from key landmarks (city center, museums). Myriad of restaurants near by. Trails and a refreshing water canal pretty much in front of the hotel.
Stayed 5 nights in Jun 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Judith

Stayed 2 nights in Jun 2023

2/10 Terrible

Ekaterina

Stayed 7 nights in Jun 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Thomas

Stayed 2 nights in Jun 2023

10/10 Excellent

Grigore, Corona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It looks much better in reality than in the picture, the location is new and clean.
Stayed 2 nights in May 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023