Jeonghoon, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. ​Sincerely, Hotel Management

Thank you for choosing our hotel for your accommodation. We are truly sorry you experienced some difficulties during your stay with us, and more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each and every guest, so we apologize this was not your experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. We appreciate your suggestions. Thanks again for being our guest. Sincerely, General Manager

We are sorry you didn't experience one of our desk staff at their best during your stay, and that she failed to attend to your needs with warmth and hospitality. This behavior is highly unusual, and I have addressed your concern with her, so that she can deliver excellent service going forward. On a positive note, I am glad that you liked our location and rooms. I will share your kind words with Ben as well. Thank you again for being our guest, and we look forward to serving you again in the future. Sincerely, General Manager

Dear Aylen, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel management

Dear Peter, We sincerely apologize for the inconvenience caused by the missing hairdryer and the temporary closure of our pool for restoration. Your comfort and satisfaction are important to us, and we regret any inconvenience this may have caused during your stay. Please know that we are working diligently to address these issues and ensure that necessary amenities are available for our guests. We appreciate your understanding and patience during this time. Should you choose to stay with us again, we are committed to providing a much-improved experience. Thank you for your feedback, and we hope to welcome you back for a more enjoyable stay in the future at Extended Stay America.Sincerely,Hotel management

Dear Emma, Thank you very much for staying at our hotel. We consistently strive to uphold high standards of comfort and cleanliness for our guests. It is regrettable to learn that we did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. To ensure that we consistently meet and exceed our guests' expectations, we are actively addressing the issues with the relevant department. While we acknowledge that your recent experience did not align with your expectations, we remain hopeful for the opportunity to provide you with the flawless experience you deserve in the future.Sincerely,Hotel Management

Dear Robson, We are thrilled you had a good experience at Extended Stay America! Providing excellent service is our priority, and we are delighted we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay soon.Sincerely,Hotel management

Dear Christian, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel management

Dear Daphenalie, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience and for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Teranisha, Thank you for sharing your experience at Extended Stay America. We're delighted to hear that you enjoyed your room, and we appreciate your feedback regarding the bathroom. We apologize for the inconvenience with your key card and assure you that we're addressing this issue to enhance our guests' experience. Your kind words about our customer service are greatly appreciated. We're thrilled you found the room spacious and enjoyed the pool view. We look forward to welcoming you back for another great stay.Sincerely,Hotel Management

Dear Tanetra, Thank you for your feedback. We extend our sincerest apologies for the inconveniences you encountered during your recent stay. Please know that we take cleanliness and maintenance very seriously, and your feedback is deeply concerning. Immediate action is being taken to address the issues with the microwave, tub cleanliness, and mold in the ceiling. We strive to provide a comfortable and pleasant experience for all our guests, and we regret falling short in this instance. Your feedback helps us improve, and we hope for the opportunity to restore your confidence in our services in your future visit.Sincerely,Hotel Management

Dear Yunet, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize you had a disappointing experience with us. Your concerns are being shared with the appropriate individuals, and we hope you will consider giving us another chance to provide you with the perfect stay you deserve.Sincerely,Hotel Management

Dear Erin, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management

Dear Sorina, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the condition of the hotel room and the noise level is concerning, and we take it seriously. We are committed to providing a comfortable and enjoyable stay for all our guests and will address these issues promptly with our maintenance and management teams. Thank you for bringing these matters to our attention, and we hope to welcome you back in the future for an improved experience.Sincerely,Hotel Management

Dear Margarita, We apologize for the disappointing experience you had during your stay. Your feedback regarding cleanliness, smoke odor, and service is concerning and not reflective of our standards. We understand your frustration with the housekeeping schedule and breakfast offerings. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we hope you consider giving us another chance to provide you with a more pleasant stay in the future.Sincerely,Hotel Management

Dear Alexis, We sincerely apologize that your experience at our hotel did not meet your expectations. Our hotel is an extended stay property, and our housekeeping service is typically provided weekly, but this service is always available upon request for a nominal fee. We regret our lack of information, the lapse in replenishing supplies, and the difficulty you faced in obtaining fresh towels. Your concerns will be reviewed internally to ensure a more pleasant experience. We appreciate your patience and hope for the opportunity to serve you better in the future. Sincerely,Hotel Management

Dear Alicia, Thank you for choosing Extended Stay America and for your excellent review. We're thrilled to read that you found our free parking convenient and that the check-in process was easy. It's also great to know that our front desk team was polite and that you found your room clean and quiet. We take pride in guests' satisfaction, so we are thrilled this was your experience. It was a true pleasure to have you as our guest, and we hope to see you again soon!Sincerely,Hotel Management

Dear Ellianet, We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

Dear Nancy, We are delighted that our hotel met your expectations. It is a pleasure to know you enjoyed your time with Extended Stay America and were pleased with the staff's service. Please return and see us again for another great experience.Sincerely,Hotel Management

Dear Jared, We apologize for the discomfort you experienced during your stay. Providing a clean and pleasant environment is our priority, and we regret if we fell short of your expectations. Your feedback regarding the cleanliness and odor of the room is concerning, and we will address these issues promptly to ensure a more comfortable experience for all guests. Please accept our sincere apologies for any inconvenience caused, and we appreciate your understanding. If you choose to stay with us again, we'll provide you with a more satisfying experience. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Maria, We are delighted that our hotel met your expectations. It is a pleasure to know you enjoyed your time with Extended Stay America and were pleased with the service. Please return and see us again for another better experience.Sincerely,Hotel Management

Dear Lisa, Thank you for staying with us. It delighted us to know that you liked your clean room and ideal location. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management

Dear Phyllis, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Mandi, We apologize for the numerous disappointments you encountered during your stay. Your feedback concerning the odor in your room, the condition of the bedding, and the limited breakfast options is deeply concerning to us. Please rest assured that we take such matters seriously and will address them promptly with our team to prevent similar occurrences in the future. It's our sincere hope that you will consider giving us another opportunity to provide you with a more enjoyable experience should your travels bring you back to the area. Thank you for sharing your concerns with us.Sincerely,Hotel Management

Dear Donald, We appreciate your feedback and apologize for the issues you encountered during your stay. Your concerns regarding breakfast offerings, cleanliness, and maintenance do not meet our usual standards, and we sincerely apologize for any inconvenience caused. We have shared your feedback with our appropriate teams as we continually strive to improve our guest experience. Your comments are valuable to us, and we thank you for bringing them to our attention. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Sy, We are happy you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Jose Luis, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

Dear John, Thank you for sharing your positive experience for our service and team members' attentiveness and quick response. We shall continue to serve you with such a positive attitude at Extended Stay America. Please return and give us that opportunity.Sincerely,Hotel Management