책상, 노트북 작업 공간, 다리미/다리미판, 무료 WiFi

익스텐디드 스테이 아메리카 셀렉트 스위트 - 애틀랜타 - 챔블리 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 489개 이용 후기 중 133개" "
평점 8 - 좋아요. 489개 이용 후기 중 139개" "
평점 6 - 괜찮아요. 489개 이용 후기 중 88개" "
평점 4 - 별로예요. 489개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 489개 이용 후기 중 76개" "

7.6/10

청결 상태

7.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

Choong

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: -Brian, Guest Engagement Team - WoodSpring Suites 님, 2021년 3월 10일
We appreciate this great rating and we are so glad you chose to stay with us, Choong. Thank you!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
단기간 저렴하게 묵을 곳
저렴하게 예약했지만 청소며 이불 베개 커버 갈이 등은 그때 그때 따로 비용을 지불해야 함. 침대 밑이며 구석 구석 먼지와 흙이 쌓여 있고 숙박 내내 이상한 냄새가 진동했음. 복도와 느릿한 엘리베이터는 찌든 담배 냄새로 가득함. 청결에 신경썼으면 좋겠음.
2019년 1월에 13박 숙박함
답변 제공: Julia, Guest Relations 님, 2019년 1월 31일
죄송합니다. 객실의 청결 상태에 만족하지 못하고 편의 시설을 원하지 않는다고 들었습니다. 하나의 패키지에는 린넨 교환이 포함되며, 다른 패키지는 린넨 교환이 포함되어 있으며, 다른 하나는 더 자주 청소를 제공합니다. 손님이 원하는 편의 시설을 선택하고 지불 만함으로써 요금을 저렴하게 유지할 수 있습니다. 우리는 당신이 예상 한 것이 아니고 귀하의 체류 기간 동안 불편을 끼쳐 드려 죄송합니다. 모든 미래 여행에 최고의 소원. I'm sorry to hear that you were not satisfied with the cleanliness of your room and that you weren’t expecting the amenity options. One package includes linen exchange, another provides more frequent housekeeping, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. Best wishes in all your future travels.

10/10 - 훌륭해요

April

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was nothing I did not like. The whole staff was amazing.
2024년 1월에 14박 숙박함

6/10 - 괜찮아요

Patricia

출장 여행
좋아요: 직원 및 서비스
2024년 1월에 4박 숙박함

4/10 - 별로예요

Dan 님, Cary

2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Matthew

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Chanell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

4/10 - 별로예요

Chanell

별로예요: 직원 및 서비스, 편의 시설/서비스
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Chanell

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

ivan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Yhy
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Tonya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 15일
Dear Tonya, We are delighted you thoroughly enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Atlanta.Sincerely,Hotel Management

10/10 - 훌륭해요

Tonya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I couldn't check in until 6 pm Sunday evening and I wasn't in the system then.having trouble getting wifi.
2023년 10월에 5박 숙박함

4/10 - 별로예요

norman

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Ugh
No coffee no ice. Had to swap rooms to find a tv that barely works. Hotel is smoke free but had weird smells all mixed together.
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 7일
Dear norman, We're truly sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for the issues you encountered. Our team strives to provide a comfortable and pleasant stay for our guests, and it appears that we fell short during your visit. Your feedback is invaluable to us, and we will address these concerns to ensure a better experience for future guests. If you decide to give us another chance, we are committed to making your next stay a more positive one. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

6/10 - 괜찮아요

Temitope

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No wifi as usual, false advertising
No wifi, false advertising, blows my mind that the $100 hotels never have wifi but yhe 1 star $50 ones do
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 1일
Dear Temitope, We understand your frustration with the Wi-Fi service. We apologize for any inconvenience you faced. Hotel amenities can vary, and we're working to improve our services. Your feedback is valuable in helping us make necessary adjustments. We appreciate your understanding and hope to offer you a more pleasant experience in the future. Thank you for sharing your concerns.Sincerely,Hotel Management

4/10 - 별로예요

Alexandria

연인과의 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스
There was not a specific area for the dogs to go to the bathroom. It was on the side of a rocky hill with no grassy area. The poop bin was overflowing and there were no dog bags. I paid via Expedia and when I got to the hotel they charged my card again. Said they would take care of it and charged my pet fee twice as well. The room was clean enough and the a/c worked on and off.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 3일
Dear Alexandria, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Your feedback is important to us, and we will promptly address the issue to ensure our guests have a comfortable stay. Don't hesitate to reach out to us at the hotel for any further queries. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

6/10 - 괜찮아요

Ane

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Harrel

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Kristin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I don't usually write reviews, but there were bugs crawling on the floor in this place. Nobody should have to live like that. The staff member we met was very helpful in providing a refund.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 23일
Dear Kristin, Please accept our apologies for the disappointing experience you had with us. We never intend to disappoint our guests, so we're sorry the mentioned issues compromised your stay. Though we're glad you received your refund, we will share your concern with the appropriate individuals to avoid such inconvenience for our future guests. We hope this unfortunate situation will not deter you from staying with us again. Sincerely,Hotel Management

2/10 - 너무 별로예요

roshawnda

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hair in the bathroom dirty refrigerator dirty floors missing a drawer
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 19일
Dear Roshawnda, Thank you for choosing us. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Sincerely,Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Walking in hallway you can smell scent people smoking marjiuana . Room was not clean, there no water and cup in room. Bed has bed bug bit my hand. My son role down bed fell down to floor’s in middle of night. Not recommend .
2023년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 9일
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

8/10 - 좋아요

Francesca

출장 여행
좋아요: 청결 상태, 직원 및 서비스
No frills
If details are your thing, don't stay here. If you are looking for a clean, inexpensive place to sleep with no frills at all, then consider this spot.
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 24일
Dear Francesca, Thank you for being our guest at Extended Stay America. We are glad you had a pleasant stay with us and appreciate you sharing the review with fellow travelers. We are dedicated to providing guests with a clean, comfortable, and home-like stay. We hope you will choose us again the next time you visit this area; we are confident we can replace this experience with a much more positive memory!Sincerely,Hotel Management

6/10 - 괜찮아요

Tom

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never replace bed sheet
bed sheet smell very bad
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 11일
Dear Tom, Thank you for staying with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh suite for every guest. Regrettably, we overlooked this during your stay. We take our guest’s feedback seriously and look forward to having you with us again so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

jeremiah

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Customer service not the best!
2023년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 8일
Dear Jeremiah, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. Sincerely,Hotel Management

10/10 - 훌륭해요

Jenessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Adriana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay!
Amazing stay!! Made a new friend ! Ebany is very nice and professional and made me feel so welcomed !! Love it !
2023년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 7일
Dear Adriana, Thank you for choosing Extended Stay America for your recent stay in the city. Reading your comments acknowledging Ebany and her excellent service during your stay was a pleasure. We are devoted to making every guest's stay exceptional, and we will enjoy passing along your kind words to her. Thank you again, and please come back soon. Sincerely,Hotel Management

4/10 - 별로예요

Lisa

2023년 1월에 1박 숙박함

6/10 - 괜찮아요

Debbie

출장 여행
별로예요: 직원 및 서비스
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Bakari

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Bakari

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Bakari

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stay at your own risk.
Unsafe for family, children, pets, young adults, vehicles. Would not recommend. Stay at your own risk.
2022년 11월에 1박 숙박함

4/10 - 별로예요

Norma

별로예요: 청결 상태, 직원 및 서비스

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Stay
I enjoyed my stay and was very comfortable. Room was bare bones but that's what I expected it to be. Room was clean and tidy. Would have liked a hand towel but bath towels and wash cloths were adequate. Overall a pleasant one night stay.
2022년 10월에 1박 숙박함

4/10 - 별로예요

Jermaine 님, Navarre

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Broken stove knob, non smoking room, smelled like cigarettes and marijuana. Hallway full of marijuana smell.Didnt want to try to get a new room, because front desk attendant took 15 minutes trying to figure out how to assign us a room, and didnt think any other room would be that much better. Thankfully, it was only 1 night. Over $100 for this room is a shame. I definitely will find something else next time, because surely Atlanta has something better.
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Gytonne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 4박 숙박함

10/10 - 훌륭해요

Adanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best stay ever!
This hotel is amazing! The room was was so clean you would think this is a new hotel. I love that it included a fridge, microwave, and stove top burner. There is a laundry facility on-site with a dollar changing machine that included 5 washers and 8 dryers. The elevator worked well, the cable was great. This was a great find, and I would recommend this hotel to anyone. Fast food restaurants are less than a 5 minute walk away.
2022년 8월에 7박 숙박함

6/10 - 괜찮아요

Nixlot

2022년 7월에 9박 숙박함

10/10 - 훌륭해요

Danilo

2022년 7월에 7박 숙박함

4/10 - 별로예요

Claudia

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Only liked that rhe property was close by the event that i was stying to attend and it was quiet. I did not like the conditions of the room and that they did not let mr know that there was only a full bed available when i had 2 adults staying, know there was a no refund policy. We we re uncomfortable and dis not rest well.
2022년 7월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 9월 2일
Thank you for your detailed review, Claudia. Please accept our apologies that the stay was not the one you expected. We will speak to our team regarding your experience for proper resolve.

8/10 - 좋아요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and reasonable
2022년 6월에 9박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 6일
Thank you so much, Jeff! Please come back to see us!

8/10 - 좋아요

Chastity

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 7박 숙박함

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 5월에 7박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 6일
Thank you for taking the time to rate your stay with us, Karen. We would love to welcome you back the next time your travels bring you this way!

2/10 - 너무 별로예요

TONYA

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bug infested
2022년 6월에 2박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 6일
We sincerely apologize for the problems that you encountered with the pest sightings as we know the inconvenience that this creates, Tonya. We will work with our pest control provider to service the property as well as our housekeeping team to make sure the proper procedures are being followed to prevent these problems in the future. We know that your time is valuable, and we truly apologize for the inconveniences that you experienced during your time with us. We wish you the best in your travels.

2/10 - 너무 별로예요

South

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was infested with cockroaches and I stayed 1 day the left the property. I am still waiting on my refund in which no one seems to be making an effort to give back.
2022년 4월에 7박 숙박함
답변 제공: Mike - Guest Engagement Specialist - WoodSpring 님, 2022년 5월 5일
Hello. Thank you for taking the review and rate your stay with us. Please accept our sincerest apologies for the issues that you encountered with the pest sightings. This is never the type of experience that we want you to have and will make sure that we speak with our pest control provider for immediate action and resolve. Thank you for allowing us to host you, and we wish you all the best in your future travels.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very pleasant, economical, felt safe. Prefer tget maitainmochbettercareoftheoutsideenvironscleanuplitterdogfecesontgeirproperyIhaveadogwasgratefultohaveheralongMetseveraldogstheirownerswhichisslwaysfunbutthegroundshadrealexcessofdogfecesdespitethepick-upbagsavailablepeoplearenot"trainedt"pickupaftertheirdogsortheirownlitterYUKstaffmostguestswereverypleasantcordial
2022년 3월에 12박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 5월 5일
Thank you so much for your thoughtful and constructive feedback. We are happy that you enjoyed your overall stay, and appreciate your feedback regarding the areas of opportunities.

2/10 - 너무 별로예요

xiaofei

2022년 2월에 2박 숙박함

2/10 - 너무 별로예요

Stephanie

연인과의 여행
별로예요: 직원 및 서비스
I booked a stay after on 8/11 close to midnight and paid in full for 2days, 8/11-8/12, because their policy stated that this would guarantee the room. I get there on 8/11 at 5am to check-in and I’m told that I was entered as a no show and the room was no longer available. They said they would cancel the reservation because they didn’t know why I was entered as a no show. I was fully charged for the entire 2 day stay and they will not refund my money. They do not go by their own rules on the Expedia site. I was guaranteed the room because I paid in full and that did not happen plus worst of all they charged me for a room they cancelled!! Expedia should be ashamed. Especially since I found another hotel and booked with them for 8/11-8/12 through Expedia. I’m disputing with my bank now. This felt like such a scam. I’ve used Expedia for years and this experience has end the relationship on a poor note.
2022년 2월에 2박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 2월 24일
Thank you for sharing your comments, Stephanie. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.

8/10 - 좋아요

Angela

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was convenient and reasonably priced. The bed was lumpy.
2022년 1월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 2월 1일
Hello Angela. Thank you for sharing your experience with us. We are happy that you were happy overall with your stay and appreciate your feedback on how we can improve. We do hope that you give us another opportunity to host you the next time your travels bring you this way.

2/10 - 너무 별로예요

Larrika 님, Mound Bayou

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My reservation was for a 2 bed room. They gave me 1 bed with a pull out couch. The mattress on this pull out couch was not but wire. So I had to sleep with my mother. It was noisey. The noise was coming from different directions.
2022년 1월에 2박 숙박함
답변 제공: -Brian, Guest Engagement Team - WoodSpring Suites 님, 2022년 1월 24일
We appreciate your review and rating, Larrika. We are so sorry to see that there was an issue with your reservation, along with the issues with the noise levels. We will make sure that we address these concerns with our team in order to improve in these areas. Best wishes in your future travels.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
BUYER BEWARE
DO NOT BOOK ANYTHING HERE!!!!!!!!!! There were roaches in both of our rooms, none of the other guest respect the need for quiet inside their rooms, some mornings there would be music BLARING from out of more than two rooms, with horrible singing to go with it. The manager was just plain rude to everyone in my family and she was rude to other guest as well. The final straw was when they sold our rooms out from under us, saying that they couldn't extend our stay because we book through an online company, now what kind of horse crap is that, they didn't want to extend our stay because we got what we thought was a great deal and they didn't want to lose money. They didn't tell us our rooms were sold until 2 hours before checkout as well. AGAIN BUYER BEWARE, DON'T EVEN THINK ABOUT THIS PLACE, CROSS IT OFF YOUR LIST NOW, RIGHT NOW, KEEP ON MOVING AND FIND SOMETHING ELSE 'CAUSE THIS AIN'T IT!!!!!!!!
2022년 1월에 8박 숙박함
답변 제공: -Carrie, Guest Engagement Team - WoodSpring Suites 님, 2022년 1월 24일
Thank you for taking the time to share your experience with us. On behalf our entire staff, we sincerely apologize for the issues that you encountered at our hotel. We can assure you that this is not the typical experience that we intend for our guests, and are so sorry for the hiccups and delays that you encountered. We will make sure that we address these concerns with our team at the property for proper action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.