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보더스 인 & 스위트 바이 코블스톤 호텔 - 샤와노 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 508개 이용 후기 중 222개" "
평점 8 - 좋아요. 508개 이용 후기 중 190개" "
평점 6 - 괜찮아요. 508개 이용 후기 중 51개" "
평점 4 - 별로예요. 508개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 508개 이용 후기 중 17개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Amy 님, Marshfield

2024년 4월에 1박 숙박함
답변 제공: Jenny & Staff 님, 2024년 4월 22일
Amy Thank you for taking the time to tell us about your stay. We are glad to see that you enjoyed your stay.

10/10 - 훌륭해요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Jenny and Staff 님, 2024년 4월 7일
Ruth, thank you for such a kind review! I am so glad to see that you had a great time.

10/10 - 훌륭해요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the jacuzzi.
2024년 4월에 1박 숙박함
답변 제공: Jenny and Staff 님, 2024년 4월 2일
Thanks Terry for the Five Stars!! So glad to see that you enjoyed your room. We look forward to having you stop in again sometime.

8/10 - 좋아요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was positive and I would stay there again. We knew the pool was closed but that would have been a nice option.
2024년 3월에 1박 숙박함
답변 제공: Jenny G 님, 2024년 3월 18일
Thank you Amy for letting us know about your stay. We appreciate the great feedback. We are working on the pool as quickly as possible and can't wait for that to be in use again ourselves.

10/10 - 훌륭해요

John

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Jenny G & Staff 님, 2024년 3월 12일
Thank you John for such a kind review. We are so glad that you had a good stay.

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service
2024년 2월에 1박 숙박함
답변 제공: Jenny G 님, 2024년 2월 26일
Thank you for being so kind. We are glad that you had such a great stay.

4/10 - 별로예요

Bruce

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Disappointed
We were extremely disappointed that the pool and hot tub were not available. Then we were offered early access to a few breakfast items. Oddly the breakfast room was locked with lights off.
2023년 12월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 12월 26일
Thank you for taking the time to tell us about your stay we always appreciate the feedback. I agree it is unfortunate that our pool is not working we are waiting on parts and availability at this point. It is listed on our websites that the pool is currently down at this time. I will try to contact the third-party sites and find out why it is not reflecting the same information.

4/10 - 별로예요

William

출장 여행
좋아요: 객실의 편안함
Disappointed
Was charged for a room that didnt have everything listed in the description, chair and sofa sleeper were missing in the room.. Hot water didnt get warm in jetted tub..
2023년 11월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 11월 29일
Thank you William for telling us about your stay. We do apologize about the missing furniture. We had a shipment that was delayed which was unexpected for us. We hope that you give us a second chance now that our furniture has arrived.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Jenny G 님, 2023년 11월 29일
Wow, such a kind review!

2/10 - 너무 별로예요

Carmen

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
DO BETTER!
First room: toilet didnt stop running and the phone didn't work so I went to the desk. Employee was AMAZING. Next room: no hot water for hot tub or shower, door to the room doesn't lock, toilet leaks, sink leaks, furniture was dirty and ripped, bed was horrible. Top 5 WORST hotel experiences ever. Please do better. I expect some if not all of the $ back that was paid for this. I asked for the manager to call me.
2023년 10월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 10월 21일
Thank you for working with us on this Dominic, outside sites that work exclusively with third party sites are hard to control at the best of times. Even though we had on our site that we were under construction it never went onto the third party sites or their affiliates. We would love to have you come back when all of this is finished. I would love to show you the great service that i know we are known for. Have a great night and i look forward to seeing you again.

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was nice, and the hotel was clean.
2023년 9월에 2박 숙박함
답변 제공: Jenny G 님, 2023년 10월 21일
Thank you, Matthew, for such a kind review. We look forward to seeing you on your next visit to town. Also, keep an eye on our facebook page for an announcement in November for the open house at the conclusion of our renovations. We look forward to seeing you there!

10/10 - 훌륭해요

Benjamin

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very peaceful hotel and area. Best hotel my family and I have stayed at. Breakfast was a 10. And the staff is very nice. Can't wait for my next stay with them.
답변 제공: Jenny G 님, 2023년 10월 21일
Ben you are just as amazing your self. Thanks for such a kind review. I appreciate that you took the time to tell us about your stay. I have been so neglectful recently of our guest surveys and want to apologize for that. We are in the home stratch of a renovation here at the hotel. If you loved us before i cant wait for you to visit us again! We will be having an open house in November once it is all finished and we have been able to clean up a bit. We look forward to seeing you there. Keep an eye out for an announcement on our facebook page for the day.

10/10 - 훌륭해요

yv

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this place
2023년 9월에 2박 숙박함
답변 제공: Jenny G 님, 2023년 10월 21일
You are amazing YV! Thanks for such a great review. I am sorry that I have been so Neglectful of our surveys recently. I do appreciate when we get any feedback from guests such as yourself. It gives us the chance to grow and improve our services. We will be having an open house in November once we finish with renovations and get the chance to clean up a bit. We would love to see you there. If you loved us before you're really gonna be tickled when you see us then. Look for the announcement on facebook.

10/10 - 훌륭해요

Zoa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff. Very clean rooms. Would stay here again
2023년 9월에 2박 숙박함
답변 제공: Jenny G 님, 2023년 10월 31일
Thank you for such a glowing review. So glad that you enjoyed your stay. We have since renovated our guest rooms and look forward to seeing you again soon.

8/10 - 좋아요

Timothy

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall a great stay and would return
Overall was a nice stay. Could’ve used some occasional spot cleaning as the elevator floor was relatively dirty. Im guessing that was from people using it all day as we checked in during the evening. In the morning it was being cleaned. Room showed some areas of wear but overall was still in good condition, especially compared to some of the other places I’ve stayed. Whirlpool tub was nice but drain did leak a little but it still worked as it should. They are doing some renovations starting next month per the memo in the elevator. Considering it’s age I felt it was in pretty good condition and very similar to other places I’ve stayed throughout the US.
2023년 8월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 10월 21일
Timothy Thank you for taking the time to tell us about your experience. I am so glad to hear that you enjoyed your stay and that we are doing so well. I ,apologetically, have been quite neglectful in responding to the surveys that our guests have been sending in. We always enjoy seeing all suggestions on how we can improve with each stay. We will be having an open house in November, keep an eye on our facebook page for the announcement. We look forward to seeing you there to check out all the hard work that has been put in lately.

8/10 - 좋아요

Bj

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On the edge if town. No handicap parking on end of building.
2023년 8월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 10월 21일
Thank you taking the time to tell us about your stay. I have been a little neglectful about responding to our guest surveys recently do to construction to the hotel. We always love hearing suggestions about how we can improve the stays of our guest through these surveys. We will be painting our lines this spring and will absolutely take this into consideration when doing so. Thank you!

8/10 - 좋아요

Rich

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Jenny G 님, 2023년 10월 31일
Wow what a lazy bones I have been. I have taken so long to respond. I do appreciate that you had a wonderful time even in the midst of our renovations. We are glad to see that you had a good time. Thank you for such a lovely review.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great coustomer service. Pool area is clean. Good breakfast. Cafe is in the parking lot. Also right off the highway.
2023년 8월에 2박 숙박함
답변 제공: Jenny G 님, 2023년 10월 31일
Thanks for such a great review Michael! I have been really late to respond to you. Please know that I appreciate that you took the time to tell us about your stay. We are happy to see that you enjoyed your stay.

8/10 - 좋아요

Neil 님, River Falls

출장 여행
좋아요: 청결 상태, 직원 및 서비스
na
2023년 8월에 2박 숙박함
답변 제공: Jenny G 님, 2023년 10월 31일
Thanks for a great review Neil! Happy to see that it was a good stay for you.

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was quick & easy, the staff was friendly & property was clean. Everything you want in a decent hotel.
2023년 8월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 10월 31일
Thanks Dan! Wow what a great review. I am so glad to see that you had a good time.

2/10 - 너무 별로예요

Christian

연인과의 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was dirty. There was hair left in the shower from the previous people. The property stunk and there was stain in the bed and shower curtain. The sink was also clogged and the bathroom door was broken. The bathroom door would not shut. Overall a terrible experience
2023년 8월에 1박 숙박함

8/10 - 좋아요

JIM

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got a room with a hot tub/whirlpool. We had to figure out how to work its jets and bubbles. The faucet wasn't even marked hot / cold. We appreciated the extra towels already in the room. There was a wall switch that we deduced is for an exhaust fan, but not sure as it wasn't labeled either. The included breakfast was quite nice, with a variety of items and quality. The room did NOT have a binder or pamphlet with info of the room, hotel or area. It took a while to figure out what TV channels were what (need a local channel for local weather!)
2023년 7월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 8월 18일
Jim thank you for taking the time to tell us about your stay. I am excited to state that we will be having a renovation project starting in a couple of weeks and I will absolutely run these ideas across with the team. I'm glad that you had a good stay and appreciate the ideas that you've offered to improve. Thank you and we can't wait to see you next time.

6/10 - 괜찮아요

Wendy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was our first time staying here. It was very clean. The check in gal was nice. Not so much the rest of our stay. Obviously I didn’t check closely at what was in the room before I booked it (that’s on me) There was no refrigerator in the room. We have stayed at every other hotel in Shawano. This was way pricier than the other ones, but thought we’d try it. Definitely not worth the $
2023년 8월에 2박 숙박함
답변 제공: Jenny G 님, 2023년 8월 18일
Thank you Wendy for taking the time to tell us about your stay. Yes many of our standard rooms do not have a refrigerator or microwave in the room. We are in the process of changing that with our renovation project that is coming in a few weeks. We appreciate all of the feedback, it helps us improve with every stay.

10/10 - 훌륭해요

Rachael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 8월 18일
Thank you for such a wonderful review. So glad to see that you had a good stay.

10/10 - 훌륭해요

karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have stayed here before. It is clean and it seems safe.
2023년 8월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 8월 13일
As always it's wonderful to have you in Karen. I'm glad the trip is going well so far. Thank you for such a kind review.

8/10 - 좋아요

Cary

2023년 8월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 10월 31일
Thanks Cary! What a great review! Glad to see that it was good for you. We look forward to seeing you more often now that we have finished our renovations. Come check out the newly refreshed rooms!

2/10 - 너무 별로예요

Jennifer

별로예요: 청결 상태
I've never stayed in a hotel room more disgusting than the one I was given. I checked in early but didn't go into the room and put my stuff in there until late at night. Otherwise I would have gotten a different room or different hotel! It literally smelled like a boys locker room. After showering and putting on clean socks, the socks were black with dirt after walking across the room. DISGUSTING!!! The rest of the property looked clean and didn't smell. I will NEVER stay there again.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Estella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Jenny G 님, 2023년 8월 13일
That is so kind thanks Estella!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 8월 13일
David your amazing! Thanks!

10/10 - 훌륭해요

Jennifer

2023년 8월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 10월 21일
Wow Jennifer Thanks for such a great review. its a pity that I neglected my surveys for so long and to write about it. I appreciate that you took the time to tell us about your stay. Its posts like this that really help us improve and change and make every stay a great stay. We look forward to chance to do it again.

8/10 - 좋아요

Brian

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 8월 13일
Thanks for such a great review Brian!

10/10 - 훌륭해요

Matthew

2023년 7월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 10월 21일
Thank you Matthew, That was a great review. I'm just sorry that it took so long for me to see it. I really do appreciate that so many people take the time to tell us about their stay. It really helps to see what we need to improve on, a real training opportunity. and what we are doing great on.

4/10 - 별로예요

Sandra 님, Jacksons Gap

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The motel was fine, nothing special. The tv did not work. Every single channel said it was unavailable.
2023년 7월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 8월 1일
Thank you Sandra for taking the time to tell us about your stay with us. We appreciate all feedback. I have spoken to our cable provider and they stated that we were going thru an outage at that time due to some work that was being done to our lines in the city. We apologize that it was an inconvenience during your stay.

10/10 - 훌륭해요

Michael

2023년 7월에 2박 숙박함
답변 제공: Jenny G 님, 2023년 8월 1일
Michael thank you fro the 5 Stars! Glad to see you had a great time!

8/10 - 좋아요

Jean

2023년 7월에 3박 숙박함
답변 제공: Jenny G 님, 2023년 7월 7일
Thank you Jean!! Glad you had a great stay!

10/10 - 훌륭해요

Hope

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay--great location
Thank you for a clean comfortable stay. The staff was friendly and the location perfect for my visits to Oneida and the Wolf River
2023년 7월에 2박 숙박함
답변 제공: Jenny G 님, 2023년 7월 7일
Hope, first I love your name. And thank you for such a glowing review. We are glad that you had such a wonderful stay.

2/10 - 너무 별로예요

Claire

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel is poorly maintained and smelled dirty. The room was not clean and the items in the room were very dated
2023년 7월에 3박 숙박함
답변 제공: Jenny G 님, 2023년 7월 7일
Claire, our apologies about this stay. It seems that we missed the mark on our usual service to our guests. We are in the process of getting a renovation to the hotel that will be completed in the fall of 2023. I hope this will improve many of the things that you stated were an issue. As for the service of the room, I will use this as a training point for my housekeepers so that we may improve. I appreciate your time in letting us know how your stay was and the opportunity to grow with my team.

10/10 - 훌륭해요

Natalie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff!
2023년 6월에 1박 숙박함
답변 제공: Jenny G. 님, 2023년 6월 26일
Natalie, Thank you! Hope you had a safe trip home.

10/10 - 훌륭해요

Tara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice stay for 2 nights. Staff was professional and hotel was well maintained. Room was clean and beds were comfy.
2023년 6월에 2박 숙박함
답변 제공: Jenny G. 님, 2023년 6월 26일
Tara, thank you so much! I am so glad to see that you had a great stay!

4/10 - 별로예요

Ian 님, Flat Rock

2023년 6월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 7월 9일
Thank you Ian for taking the time to rate your most recent stay with us. I see we missed the mark this time with you. Is there something we can work on to make your next stay even better?

8/10 - 좋아요

Jamie

2023년 6월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 7월 9일
Jamie, Thank you for such a kind review. We are glad to see that you had a great time.

8/10 - 좋아요

Nylotis

연인과의 여행
좋아요: 청결 상태
Only one complaint. Keeping the continental breakfast replenished. We are late risers so no milk for cereal, Luke warm water for tea and danish not replaced. No one around to ask.
2023년 6월에 3박 숙박함
답변 제공: Jenny G 님, 2023년 6월 21일
Thank you for taking the time to tell us about your stay. We enjoyed hearing how you got your name and it was a pleasure having you. We will strive to improve and I will be sure the staff keeps our breakfast hot and ready from 6am to 9am on weekdays and 7am to 10am on the weekends.

6/10 - 괜찮아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hot tub was permanently closed. Noise came through the walls.
2023년 5월에 2박 숙박함
답변 제공: Jenny G 님, 2023년 6월 1일
Thank you for such a kind review. We appricieatte all feed back. We were disappointed that the hot tub had to close too. Our 3rd floor tends to be the quietest floor, maybe we can try that next time. Hope you had a great trip home and we look forward to seeing you again.

8/10 - 좋아요

Kim

좋아요: 청결 상태, 직원 및 서비스
All was good ! Maybe new pillows :)
2023년 5월에 3박 숙박함
답변 제공: Jenny G 님, 2023년 5월 24일
Thanks, Kim and yes! In fact just today we got our newest order of pillows. We are working on updates and improvements every day.

8/10 - 좋아요

Xavier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Barn quilting
Nice, clean room with good amenities and a good location. However, the water on tap had a smell to it, and the wi-fi was a very weak signal and extremely slow (about 4 mbps).
2023년 5월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 5월 30일
Thanks Xavier for such a wonderful review. We appreciate all feedback for the hotel and will look into the week signal as soon as possible. We hope you had a great trip home.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태
2023년 5월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 5월 16일
Wow a 10 out of 10 Amazing! Thanks for such a great review we appreciate all the feedback!

8/10 - 좋아요

Elizabeth

2023년 4월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 5월 16일
Thank you for such a great review! Glad to see that you had a great stay!.

10/10 - 훌륭해요

Catherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the jetted tub.
2023년 3월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 4월 2일
We like it too! Thanks Catherine for such a kind review. I am so glad that you enjoyed your stay and that you enjoyed the room. Hope you had a good trip home.

6/10 - 괜찮아요

Nancy

연인과의 여행
별로예요: 편의 시설/서비스
The hotel was ok. Beds were terrible. I had to sleep in a chair because of the terrible mattress. Pillows were the worse. Bathtub when wet and soapy was very very slippery and to bar/ handle to assist getting in and out of the tub to shower. Included breaskfast every morning which was nice. A 2 star hotel with a 4 star pricing. Would never stay there again.
2023년 3월에 3박 숙박함
답변 제공: Jenny G 님, 2023년 3월 27일
Thank you Nancy for taking the time to tell us about your stay. I'm sorry that we missed the mark this time around. I did try to message you back when you posted a little after check in but I got no response. And when I asked you in person if you were enjoying the room you said that you were fine. Had I known you were still uncomfortable with the room I would have moved you. We do have accessible rooms that have grab bars in the bathrooms. I am hoping we get a second chance to wow you with our service and rooms. If you let me know when you are coming thru town next I can arrange the best accommodations for you and your needs.

10/10 - 훌륭해요

Briana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parents Night Away
This was a gift to my parents and they really enjoyed themselves. Everything was to their liking, their favorite was the jucuzzi tub in their room. They would like to stay again! Check in was easy the hotel gave no hard times about paying for the room and my parents being able to stay in all they wanted me was to provide their names and car details. Thank you for making it an easy process!
2023년 3월에 1박 숙박함
답변 제공: Jenny G 님, 2023년 3월 18일
Briana, it was our pleasure to make this trip and visit so easy on you all. We were happy to see that they enjoyed the time and got to relax! We hope they had a good trip home and we look forward to seeing them again.