Hi, Sorry that you feel like that. Hope next time to give you a pleasent stay. :)

Obrigada pela simpatia.

Caro Clénio, Muito obrigado por compartilhar a sua experiência connosco. Foi um prazer recebê-lo no So Cool Hostel! Ficamos felizes em saber que nossa equipa tornou a sua estadia memorável e compartilharemos os seus comentários com toda a nossa equipa. Esperamos recebê-lo novamente num futuro próximo.

Lamentamos que su estadía no estuvo a la altura de sus expectativas. Todos los comentarios son importantes para nosotros, especialmente aquellos que nos hacen mejores. Al realizar la reserva, recibió un mensaje informándole de la hora de recepción / check-in: de 15:00 a 21:00. Dado que las autoridades nos exigen que llevemos a cabo varios procedimientos de limpieza y desinfección, es imposible para nosotros permitir "el check in temprano y el check out tardío". Cuando llegó antes de la hora mencionada todavía estábamos limpiando, sin embargo se le permitió dejar sus maletas en nuestra Sala de Equipaje. Al registrarse, mencionó varias veces que era enfermera y, sin embargo, nunca respetó el uso de una máscara, ya que era obligatorio, incluso habiendo sido descortés con el personal. Como le dijeron en el Check in, y el día de check out tendría que salir hasta las 11:00 am, porque según las autoridades tenemos que evitar contactos entre los huéspedes entre los huéspedes entrantes, los huéspedes salientes o los que se quedan. Todas estas reglas son necesarias para la seguridad y tranquilidad de todos nuestros huéspedes.

Dear Uri, Thank you very much for sharing your experience with us. It was a pleasure to welcome you to So Cool Hostel! We are happy to hear that our team has made your stay memorable and we will share your comments with all our employees. We look forward to welcoming you again in the near future

Muchas gracias por compartir tu experiencia con nosotros. ¡Fue un placer darte la bienvenida a So Cool Hostel! Nos alegra saber que nuestro equipo ha hecho que su estadía sea memorable y compartiremos sus comentarios con todos nuestros empleados. Esperamos poder darle la bienvenida nuevamente en un futuro próximo.

All comments are important to us, especially those that make us better. It was a pleasure to receive you and we look forward to seeing you again. Upon check in, you were informed that the kitchen was closed at 9.30 pm and the same information is posted on the kitchen door. Hope see you soon

Dear Sabrina, Thank you very much for sharing your experience with us. It was a pleasure to welcome you to So Cool Hostel! We are happy to hear that our team has made your stay memorable and we will share your comments with all our employees. We look forward to welcoming you again in the near future.

Hi Waheed, Sorry that your stay did not live up to your expectations All comments are important to us, especially those that make us better. Breakfast is personalized and Adam chose the items for it from the following list: milk, coffee, tea; cereals: corn flakes, chocolate, oatmeal, muesli; bread, butter, cheese, ham, honey, hazelnut cream and strawberry and peach jam, concentrated orange juice. We think it is a good breakfast, as it is offered by us, without any cost to the guest. We hope to see you again.

Thank you :) It's easy with guests like Caleb. Always welcome!

Dear Jan, Thank you very much for sharing your experience with us. It was a pleasure to welcome you to So Cool Hostel! We are happy to hear that our team has made your stay memorable and we will share your comments with all our staff. We look forward to welcoming you again in the near future.

Hi, Thank you very much for sharing your experience with us. It was a pleasure to welcome you to So Cool Hostel! We are happy to hear that our team has made your stay memorable and we will share your comments with all our Staff. We look forward to welcoming you again in the near future.

Thank you Luis, Hope see you soon :)

Thank you. See you next visit to Porto