테라스/파티오

홈투 스위트 바이 힐튼 러벅 여행 후기

3 out of 5
홈투 스위트 바이 힐튼 러벅
6004 Marsha Sharp Freeway, Lubbock, TX

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 533개 이용 후기 중 298개" "
평점 8 - 좋아요. 533개 이용 후기 중 136개" "
평점 6 - 괜찮아요. 533개 이용 후기 중 55개" "
평점 4 - 별로예요. 533개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 533개 이용 후기 중 15개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

PAVINA 님, Escondido

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful, clean and comfortable bed. The kitchen is well equipped. We had a comfortable stay overnight on our way to Dallas.
2024년 4월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2024년 4월 15일
Thank you for the wonderful review. We are glad we were able to make your stay a enjoyable one as you were passing through Lubbock.

10/10 - 훌륭해요

Tami

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly desk people!
2024년 4월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2024년 4월 8일
Thank you for your wonderful feedback. We look forward to seeing you on your next visit to Lubbock.

8/10 - 좋아요

Yael

2024년 3월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2024년 4월 22일
Thank you for staying with us. We look forward to seeing you again on your next visit to Lubbock.

10/10 - 훌륭해요

felicia

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
dog friendly! and very clean, comfortable rooms
2024년 3월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2024년 3월 13일
Thank you for the wonderful review. We appreciate you taking the time to leave us a review. We look forward to seeing you on your next visit to Lubbock.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every time I visit Lubbock, I stay here. I can’t complain about anything! Its a very nice stop.
2024년 3월에 8박 숙박함
답변 제공: Home 2 Suites 님, 2024년 3월 11일
Thank you for taking the time to take the survey. We appreciate the kind words. We look forward to seeing you again on your next visit to Lubbock.

10/10 - 훌륭해요

John

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk was so kind and welcoming!
2024년 2월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2024년 2월 20일
Thank you for the feedback on your recent stay. We are glad that you had a wonderful experience during your stay. We look forward to seeing you again on your next visit to Lubbock.

10/10 - 훌륭해요

Diane

2024년 2월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2024년 3월 26일
Thank you for the 5 out of 5 rating. We look forward to seeing you on your next visit to Lubbock.

10/10 - 훌륭해요

Kelley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2024년 2월 14일
Thank you for staying with you Lubbock Home 2 Suites we appreciate you and we look forward to seeing you again on your next visit to Lubbock

10/10 - 훌륭해요

Brandon

2024년 2월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2024년 3월 26일
Thank you for giving us a 5 out of 5 rating. We really appreciate you taking the time to take the survey.

10/10 - 훌륭해요

Russell 님, Cheney

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel.. Room was cold and took a while to heat but all else was great.
2024년 1월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2024년 1월 31일
We would like to thank you about your feedback. I do apologize for the heater taking a while to warm up we will get with housekeeping to make sure that we let them know to make sure the rooms are left with heaters on to make sure the rooms are comfortable for our guest checking in. Thank you again for letting us know we look forward to your next visit to Lubbock.

10/10 - 훌륭해요

Teresa

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2024년 1월 31일
Thank you for staying with your Lubbock Home 2 Suites. We look forward to seeing you again on your next visit to Lubbock.

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dee was awesome! Just the staff in general was friendly and helpful.
2023년 12월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2024년 1월 1일
Thank you Katherine for the wonderful feedback. Dee is amazing he always goes above and beyond for our guest. We look forward to seeing you on your next visit to Lubbock.

8/10 - 좋아요

Rasul A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would consider for next time.
It was nice place, bathtubs could be cleaner overall though. It wasn’t bad experience would consider staying next time. The suite had good size refrigerator, microwave. No stove, nor safe was in the room.
2023년 12월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2024년 1월 1일
Thank you for your feedback we appreciate you taking the time to let us know where we can improve. Our suites do not have stoves in them but we do have cook tops that can be checked out at the front desk. We hope you will give us another chance on your next visit to Lubbock.

10/10 - 훌륭해요

Sissy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only complaint I have is that the bodywash container was empty. Other than that it was one of the best places I've stayed at.
2023년 12월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2024년 1월 31일
We would like to thank you for the feedback about your recent stay with us. First and foremost, we would like to apologize for the inconvenience caused to you by not having the body wash fully stocked. I am glad that everything else was good with the rest of your stay. We look forward to seeing you on your next visit to Lubbock.

10/10 - 훌륭해요

Jo

가족 여행
Rooms were clean, staff was very friendly
2023년 12월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2024년 1월 31일
Thank you for staying with your Lubbock home 2 Suites we appreciate your for feedback. Our staff takes pride in making sure our guest rooms are up to the standard of our guest. Thank you again for staying with us.

10/10 - 훌륭해요

Jourdan

2023년 12월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2024년 1월 31일
Thank you for staying with your Lubbock Home 2 Suites. We look forward to seeing you again on your next visit to Lubbock.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a really good apartment style hotel room and for a fairly decent price! Already planning on another trip soon.
2023년 12월에 8박 숙박함
답변 제공: Home 2 Suites 님, 2024년 1월 31일
Thank you for your feedback about your recent stay. We are glad we were able to make your stay a pleasant one. we look forward to seeing you again on your next visit to Lubbock.

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2024년 1월 31일
Thank you for staying with your Lubbock Home 2 Suites. We look forward to seeing you again on your next visit to Lubbock.

8/10 - 좋아요

Kandice

2023년 12월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2023년 12월 5일
Thank you for taking the time to do our survey we look forward to seeing you on your next trip to Lubbock and hopefully we can do a better job for you and get a 10 out of 10 rating. Thank you again for staying with your Lubbock Home 2 Suites

10/10 - 훌륭해요

THOMAS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Home 2 Suites 님, 2023년 11월 21일
Thank you for taking the time to respond to our survey we appreciate the high marks.

10/10 - 훌륭해요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff of the hotel is exceptional and we had a great stay.
2023년 11월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2023년 11월 13일
Thank you for the feedback on your recent stay with us. We appreciate you staying with us and we are glad we could provide you with a wonderful stay. We look forward to seeing you again on your next trip to Lubbock.

10/10 - 훌륭해요

La Kenya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is ver courteous and pleasant
2023년 10월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2023년 10월 25일
Thank you for taking time out of your day to do the survey that was sent to you. We appreciate the kind feedback about our staff they pride themselves on making every guest feel like family

10/10 - 훌륭해요

Lisa

2023년 10월에 4박 숙박함
답변 제공: Home 2 Suites 님, 2023년 10월 24일
Thank you for the feedback we appreciate you taking time out of your day to give us 5 out of 5 on the survey.

10/10 - 훌륭해요

Savera

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Home 2 Suites 님, 2023년 10월 18일
Thank you for your recent stay with us. We look forward to seeing you again your next trip to Lubbock.

10/10 - 훌륭해요

Angela

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were so friendly! Dee in particular was amazing. He remembered our names, the reason we were in town, and visited with us every time we went through the lobby. Super customer service!
2023년 10월에 1박 숙박함
답변 제공: Home 2 님, 2023년 10월 13일
Thank you for taking our survey we appreciate your feedback. yes dee is amazing and a great asset to us and our guest.

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Home 2 님, 2023년 10월 13일
Thank you for taking the time to do our survey we look forward to your next stay in Lubbock

10/10 - 훌륭해요

Crystal

2023년 10월에 2박 숙박함
답변 제공: Home 2 Suites 님, 2023년 10월 26일
Thank you for the high marks about your recent stay. We look forward to your next visit in Lubbock.

10/10 - 훌륭해요

Rob

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service, the room was clean and comfortable!
2023년 9월에 2박 숙박함
답변 제공: Home 2 님, 2023년 9월 27일
Thank you Rob for your wonderful feedback. We thank you for the 5 out 5 on the survey. We look forward to seeing next time you are in Lubbock

10/10 - 훌륭해요

Allison

2023년 9월에 2박 숙박함
답변 제공: Home 2 님, 2023년 10월 2일
Thank you for taking the time to respond to our survey. We appreciate the high marks. Thank you for staying with us we look forward to your next visit to Lubbock.

10/10 - 훌륭해요

Cindy 님, Austin

2023년 8월에 1박 숙박함
답변 제공: Home 2 님, 2023년 9월 26일
Thank you for taking the time to do this survey. We appreciate the 5 out of 5. We look forward to your next visit to Lubbock.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thanks it was nice
2023년 8월에 2박 숙박함
답변 제공: Home 2 님, 2023년 8월 23일
Thank you Michael for the feedback. We are glad that we were able to provide you with a nice stay while you were in Lubbock.

4/10 - 별로예요

Dennis

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No ABC, NBC, CBS, golf etc TV channels. Ice machines didn’t work. Difficult to get internet. Etc, etc, etc.
2023년 8월에 1박 숙박함
답변 제공: Home 2 님, 2023년 8월 23일
Good afternoon Dennis first I would like to apologize for the inconvenience you had during your stay. We are working to get the ice machines up and running but we have not be able to get the parts needed to get them running correctly. Some of the channels were not available due to their dispute with direct tv. I know that we strive to give our guest the best experience possible and we did not provide that for you. Again my apologies that we did not make your stay you have come accustomed to.

10/10 - 훌륭해요

Iris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay again.
The service was great. If we are ever in Lubbock again, we will stay at this property. The only downside was the AC was kind of loud.
2023년 8월에 1박 숙박함
답변 제공: Home 2 님, 2023년 8월 16일
We appreciate the great feedback. I do apologize that the A/C was loud we will defiantly look into the issue with the noise. Again i do apologize for the inconvenience this may have caused

8/10 - 좋아요

Miguel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was nice and helpful
2023년 7월에 11박 숙박함
답변 제공: Home 2 님, 2023년 8월 16일
Thank you for taking the time to take the survey we appreciate the high scores. We are glad our staff was able to make your stay a great one

8/10 - 좋아요

Eryn 님, Irvine

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
John at the front was better than awesome! We had a family suite (room # 226) which had ample space for our family of 5! The breakfast in the morning had waffles and cereal plus a few other cold items which was simple but fine. Our only complaint would be that our kids were not able to swim in the pool bc it looked very cloudy and unclean. We would stay here again and thanks again to John and Naomi for your kindness❤️
2023년 8월에 3박 숙박함
답변 제공: Home 2 님, 2023년 8월 10일
Good morning Eryn I would like to apologize for the inconvenience of our pool not being ready for your kids to go swimming. We are working with our maintenance team so they will be sure that our pool is up to the standards of our hotel and our valued guest. We look forward to seeing you next time you are in Lubbock.

10/10 - 훌륭해요

Ke

2023년 7월에 1박 숙박함
답변 제공: Home 2 님, 2023년 8월 8일
Thank you for taking the time to do the survey that was sent to you we appreciate the high marks. Thank you again for staying with us.

10/10 - 훌륭해요

Randy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The gentleman working behind the desk was incredibly helpful and friendly.
2023년 8월에 1박 숙박함
답변 제공: Home 2 님, 2023년 8월 10일
Thank you for taking the time to take our survey we are glad that we were able to make your stay a 5 out of 5. We look forward to seeing you next time you are in Lubbock.

4/10 - 별로예요

Samuel

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Broken and noisy.
I flushed toilet once then didn’t work after that. It was fixed but water kept running slowly into seat making a low noise. Window blind kept vibrating and making noise every time ac unit will come on making it difficult to sleep.
2023년 7월에 2박 숙박함
답변 제공: Home 2 님, 2023년 8월 1일
First I would like to apologize for the inconvenience that we may have caused by not making sure your room was up to the standard you were expecting during your time in Lubbock. I will make sure to get with our staff and make sure that we do a better job in making sure we up hold the standards of Hilton and our valued guest.

10/10 - 훌륭해요

Karen

2023년 7월에 1박 숙박함
답변 제공: Home 2 님, 2023년 8월 1일
Thank you for taking the time to take the survey. We appreciate you staying with us

10/10 - 훌륭해요

Adan

2023년 7월에 1박 숙박함
답변 제공: Edna M, Sales 님, 2023년 8월 14일
Adan, thank you for the review. We hope to see you back soon.

8/10 - 좋아요

Daniel 님, Jersey City

2023년 7월에 1박 숙박함
답변 제공: Edna M, Sales 님, 2023년 8월 14일
Daniel, thank you for the review. We hope to see you back soon.

10/10 - 훌륭해요

Concepcion

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Home 2 님, 2023년 7월 24일
Thank you for staying with us and the great scores. We appreciate the feedback

10/10 - 훌륭해요

Mario

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Home 2 님, 2023년 7월 24일
Thank you for staying with us and the great scores. We appreciate the feedback

10/10 - 훌륭해요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel. Our first visit to Lubbock. Prior to check out we took a quick drive to Texas Tech University for a walk throughout campus. We parked on the outskirts of this sprawling campus and managed to get lost. Called the front desk and informed the hotel we would not be back prior to the scheduled 12:00 checkout. John was extremely understanding and told us not to worry. Left the hotel at 1:30. Was very appreciative of the flexibility given our ‘Lost in Lubbock’ moment!
2023년 7월에 1박 숙박함
답변 제공: Home 2 님, 2023년 7월 17일
Thank you we appreciate the feedback about your current stay. I am glad John was able to accommodate your check out time. We totally understand how people can get lost at the Texas Tech campus it covers a lot of space but it is a beautiful campus to see. We hope to see you next time you are in Lubbock.

10/10 - 훌륭해요

Amy 님, CASTLE ROCK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a fantastic stay here! It is clean, quiet, and spacious. The staff are all so friendly - not a cranky employee in the bunch! They genuinely seem to like being there! The breakfast was convenient, plentiful, fast, and delicious. We didn't use the pool but it looked nice. My son used the gym and said it had everything he needed. I went down a rabbit hole of hotel reviews before changing my booking from another hotel to this one just a few days before our trip. I'm SO glad I switched. Home2Suites will be my new go-to mid-range hotel booking.
답변 제공: Home 2 님, 2023년 7월 12일
Good morning Amy we want to thank you for the great and wonderful feedback on your recent stay here at the Home 2 Suites here in Lubbock.

10/10 - 훌륭해요

CHIANTE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Customer service especially front desk was amazing!
2023년 7월에 2박 숙박함
답변 제공: Home 2 님, 2023년 7월 11일
Thank you for your feedback. We are glad you had a wonderful stay and thank you for the 5 out 5 survey.

10/10 - 훌륭해요

nicole

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We booked this hotel last minute and had a dog with us. The front desk gal was super nice and very friendly. Check in was easy and we had a first floor room which made walking our dog very convenient. This hotel is dog friendly in the sense that they have a lot of grass around the hotel and a specific grassy area for pets with a trash can and poop bags. Some other hotels we stayed at that were supposedly pet friendly have rocks only, which is weird. The area is right off the freeway and there are a lot of restaurants nearby. Room was clean and the hotel in general was nice. We felt safe in the area also. Breakfast set up was pretty good with quite a few options.
답변 제공: Home 2 님, 2023년 7월 10일
Thank you for the kind feedback we appreciate the high marks as well. I am glad we were able to accommodate you during your stay. I will let Nahomi know that she did a great job during your stay. she is a great asset to us and to our guest.

10/10 - 훌륭해요

Shanee

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean
2023년 6월에 1박 숙박함
답변 제공: Home 2 님, 2023년 6월 27일
Thank you for taking the time to complete this survey. we strive to provide our guest with the cleanest rooms and guest amenities possible. Thank you for staying at your Lubbock Home 2 Suites.

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
...
2023년 6월에 2박 숙박함
답변 제공: Home 2 님, 2023년 6월 20일
Thank you for the 5 out of 5 we appreciate you taking the time to do the survey.

4/10 - 별로예요

Josh

2023년 6월에 1박 숙박함
답변 제공: Home 2 님, 2023년 7월 5일
We are sorry you did not have a good experience with us during your current stay I want to assure you that what you experienced is not who we are. I hope you consider giving us another try next time you are in Lubbock