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맥너슨 호텔 커머스 여행 후기

2 out of 5
맥너슨 호텔 커머스
2207 Culver St, Commerce, TX

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 563개 이용 후기 중 190개" "
평점 8 - 좋아요. 563개 이용 후기 중 188개" "
평점 6 - 괜찮아요. 563개 이용 후기 중 81개" "
평점 4 - 별로예요. 563개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 563개 이용 후기 중 50개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

4/10 - 별로예요

George

가족 여행
The room was really worn down and the toilet seat was barely attached
2024년 4월에 3박 숙박함
답변 제공: Kris 님, 2024년 4월 10일
We appreciate your feedback. We are so sorry for the inconvenience and we will be looking into fixing the issues. Hope we see you again for a better experience.

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Kris 님, 2024년 4월 9일
We appreciate your time. Hope to see you again soon.

8/10 - 좋아요

CEDRIC

2024년 3월에 2박 숙박함
답변 제공: Kris 님, 2024년 4월 5일
Thank you so much for the feedback. We would be very glad to offer you with best experience on your next stay again.

2/10 - 너무 별로예요

Eddie

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Sam 님, 2024년 3월 18일
Hi Eddie, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Management has been notified and no further action is required on your part. -John

6/10 - 괜찮아요

shane

The hotel was nice. The only issue was the hot tub did not work. It was cold.
2024년 3월에 3박 숙박함
답변 제공: Maria 님, 2024년 3월 18일
Hi Shane,We apologize about your experience. We are working on all issues you addressed and no further action is needed.

10/10 - 훌륭해요

Cherisa 님, Royse City

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love this place
2024년 3월에 1박 숙박함
답변 제공: Jim 님, 2024년 3월 18일
Hello Cherisa,Thank you for your 5 star review! It means alot to us and we hope to see you again!

8/10 - 좋아요

Robert 님, Wasilla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Kris 님, 2024년 2월 29일
Thank you for the feedback. We hope to see you soon on your next stay.

8/10 - 좋아요

Manfred

2024년 1월에 1박 숙박함
답변 제공: Kris 님, 2024년 1월 9일
We appreciate your feedback.

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hot tub was so relaxing. Ill be there again
2024년 1월에 3박 숙박함
답변 제공: Kris 님, 2024년 1월 9일
Thank you for the feedback.

10/10 - 훌륭해요

Heberlina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Kris 님, 2024년 1월 9일
Thank you for review.

4/10 - 별로예요

Trenton

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Improvements needed
The hotel rooms need updating. My room smelled like cigarette smoke, stains on the couch, and stains on the curtain.
2024년 1월에 1박 숙박함
답변 제공: Kris 님, 2024년 1월 9일
We appreciate your feedback. We will work on updating the rooms and maintaining the standards.

10/10 - 훌륭해요

Soundarya

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Kris 님, 2024년 1월 9일
We appreciate your feedback

8/10 - 좋아요

Patricia

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean, quiet and pet friendly
2023년 12월에 1박 숙박함
답변 제공: Kris 님, 2023년 12월 30일
We appreciate your feedback. Hope to see you soon for next stay.

10/10 - 훌륭해요

Margaret

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
jacuzzi suite
The staff is very attentive and caring. we stayed in the jucuzzi suite and it was huge! my only criticism would be that it could have been cleaner. Overall we had a great stay. thank you to the staff, who was very hospitable and made it worth it!
2023년 12월에 3박 숙박함
답변 제공: Kris 님, 2023년 12월 18일
We appreciate your feedback. We are glad to hear about the experience.

8/10 - 좋아요

Scot

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and helpful staff. Pool and hot tub were working and nice.
2023년 12월에 1박 숙박함
답변 제공: Kris 님, 2023년 12월 13일
We appreciate your feedback.

4/10 - 별로예요

Kristen

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
The biggest issues I had was that the room I was in had a weird smell and the battery on my door went out. But instead of offering me another room, the front desk clerk advised me to put the inside lock in between the door and the door frame from keeping the door from shutting all the way when I left the room so I could let myself back in.
2023년 12월에 2박 숙박함
답변 제공: Kris 님, 2023년 12월 10일
We appreciate your feedback. And so sorry about the inconvenience. We will look into this and offer you better experience and services.

2/10 - 너무 별로예요

Corian

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Kris 님, 2023년 12월 10일
We appreciate your feedback. Please provide more details about your concerns and inconvenience on your stay. So we can improve the service.

6/10 - 괜찮아요

Tammy

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Kris 님, 2023년 12월 9일
We appreciate your feedback.

6/10 - 괜찮아요

Andrea

좋아요: 청결 상태
The property itself is beautiful. There was a power outside and the neighbors fighting loudly all night
2023년 11월에 1박 숙박함
답변 제공: Kris 님, 2023년 12월 1일
Appreciate your review. Thank you.

2/10 - 너무 별로예요

Gary

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not so great
We stayed over one night. There was a roach in the room when we got in. There were stains on all the funiture. The bathroom shower sprayed all over the floor of the bathroom even with the curtain fully closed. Breakfast is bad. Coffee tastes like water. Just really bad.
2023년 11월에 1박 숙박함
답변 제공: Kris 님, 2023년 11월 17일
We apologize for the inconvenience faced. We have pest control twice a month and will work on getting better with the service. Hope we see you soon for a better experience.

6/10 - 괜찮아요

mark

가족 여행
좋아요: 청결 상태
It is very convenient to the University and a very good little restaurant. It is an old Holiday Inn Express that has been renamed not renovated. Furniture very dated. It served the purpose, a clean safe place to stay after the football game. The only hotel in town. Breakfast was adequate nothing exceptional.
2023년 11월에 1박 숙박함
답변 제공: Kris 님, 2023년 11월 13일
Appreciate your feedback. We will consider updating and provide our best.

8/10 - 좋아요

Sade

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Relatively quiet hotel.. friendly staff, I would have gave 5 star but the beds are kinda uncomfortable had back pain after day 2. We checked out a day early staff was understanding and refunded us a hundred bucks… your in the same parking lot as a Walmart and steakhouse that’s a huge plus.. overall was a great stay.
2023년 11월에 3박 숙박함
답변 제공: Kris 님, 2023년 11월 11일
Appreciate the review. We hope to see you soon for better experience everytime.

10/10 - 훌륭해요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Kris 님, 2023년 11월 5일
Thank you for review. We appreciate your feedback.

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
It was ok
2023년 11월에 1박 숙박함
답변 제공: Kris 님, 2023년 11월 4일
Thank you for the review.

10/10 - 훌륭해요

Stacey

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Kris 님, 2023년 10월 27일
We appreciate your feedback. Thanks.

8/10 - 좋아요

Sharon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff and Comfortable stay
The stay was nice..I will always use that Hotel while in the area when needed. Friendly staff .
2023년 10월에 1박 숙박함
답변 제공: Kris 님, 2023년 10월 27일
We appreciate your feedback. Thank you for being with us.

8/10 - 좋아요

Skye

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Kris 님, 2023년 10월 26일
We appreciate your feedback. Thank You

6/10 - 괜찮아요

Marie 님, Fate

Property serves its purpose, I only needed it for a brief stay because my daughter is in college in the area. I wouldn’t stay there for more than two days. Not my ideal place to stay for long.
2023년 10월에 2박 숙박함
답변 제공: Kris 님, 2023년 10월 15일
We appreciate your review. And management will be initiate getting better with the guest experience and services.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Family Weekend 2023
Room 319 the water backed up in the shower and the crickets need to be emptied from the light in the bathroom. There needs to be another kind of juice for breakfast everyone can not drink orange juice.
2023년 10월에 2박 숙박함
답변 제공: Kris 님, 2023년 11월 5일
We will note the concerns and work on it. Thank you for the feedback.

10/10 - 훌륭해요

David

2023년 10월에 2박 숙박함
답변 제공: Kris 님, 2023년 11월 5일
Thank you for the review.

8/10 - 좋아요

Jolinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and quiet. The breakfast was fine. The eggs were just a little hard after sitting under the light in between customers.
2023년 10월에 1박 숙박함
답변 제공: Kris 님, 2023년 10월 9일
Thanks for the review. We are glad to hear about the experience. We would be working on getting better and improving experience.

8/10 - 좋아요

Justin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comfortable. Rooms in need of some minor maintenance but otherwise nice.
2023년 9월에 3박 숙박함
답변 제공: Kris 님, 2023년 9월 13일
Thank you for the review. We will consider your concerns and work on getting better. Hope we see you soon for more better experience with us.

10/10 - 훌륭해요

Raquel

2023년 9월에 1박 숙박함
답변 제공: Kris 님, 2023년 9월 6일
Thank you so much for the review. We are very glad to hear about the experience. Hope we see you soon for a better experience.

4/10 - 별로예요

Kevin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Kris 님, 2023년 9월 6일
Thank you for the review. We will do our best to provide a better experience on your every stay.

8/10 - 좋아요

AMANDA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Kris 님, 2023년 9월 4일
Thank you for the review. Our team is very glad to hear about your experience with us.

2/10 - 너무 별로예요

inhye

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It is just impossible this hotel continue their business. I can’t believe I had to kill 5 insects. Disgusting. They were not Beatles like hotel informed at front.
2023년 8월에 6박 숙박함
답변 제공: Kris 님, 2023년 9월 1일
We are so sorry for the inconvenience. We have pest control done every month twice. If they were not Beatles they would be crickets. As we are in a rural area and have farmlands around. They are seasonal.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Garbage Hotel...Garbage Customer Service
I the single worst customer service interaction of my life at this hotel. Rude, unaccommodating, and unprofessional. They have a bug problem that they admit to and don't fix. I went to take a shower...no shower curtain or towels. I called the front desk. Girl who answered says I need to come get one at the front desk..I asked if she could bring it up and she hung up on me. I called back and and asked again...she says she will bring it up. 15 minutes later...no shower curtain. I went downstairs..no one at the front desk. I go back to my room and call the front desk several times. No answer. 25 minutes pass, no shower curtain. I call the front desk again, new girl answers. I explain the situation...she says I have to come down and get it...she says front desk worker isn't allowed to leave the front desk (I was just down there....no one there). I asked who was putting up the shower curtain...her reply "you don't know how?" I couldn't believe it. Then she follows with "I am not housekeeping". I go downstairs again...get the shower curtain and ask why they are being so rude. Again, she says, "I am not housekeeping....and it's not that much of an inconvenience (for me to do the job of the hotel)." I also told her we needed towels...I got a really dirty look and she went to get towels. Didn't have any at the front desk. So she left to get them (I thought she couldn't leave the front desk?). Not once was there an apology or the slightest care bout the situation. GARBAGE HOTEL
2023년 8월에 1박 숙박함
답변 제공: Kris 님, 2023년 9월 1일
We are so sorry for the inconvenience. We have taken action on this matter and will be looking into this. However, we have cameras and will investigate more and find out.

10/10 - 훌륭해요

Denise

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It was workable for what we needed. Right across the way from my student’s dorm The room had a strong musty smell, the furniture was scratched up, and there was mold on the shower curtain and around the tub. The indoor pool looked nice, but we didn’t get to use it. The pressure in the shower was excellent.
2023년 8월에 1박 숙박함
답변 제공: Kris 님, 2023년 8월 23일
Thank you for the review. We will be working on getting the experience better.

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Kris 님, 2023년 8월 18일
Thank you for the review. We are glad to hear about your experience with us.

4/10 - 별로예요

Herbert

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Would Not Recommend, sadly.
Very dated hotel, not very clean, air conditioner in first room not cooling, but staff was very helpful in moving us the next day.
2023년 8월에 2박 숙박함
답변 제공: Kris 님, 2023년 8월 18일
I am so sorry for the inconvenience faced. We would be doing our best to make your stay comfortable and best with us.

6/10 - 괜찮아요

Sarah

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel has gone downhill
We have stayed here several times in the past with no problem but this time was awful!! The first room we were put in had a towel in the toilet and the toilet didn’t work. The second room didn’t have a shower curtain and the phone didn’t work so I went down to the front desk, was handed a shower curtain and had to put it up myself. When I went down and asked for towels the girl came back with one and said “sorry that’s all I could find” and acted annoyed I even asked. The customer service has gone from a 10 to a 2 overall. To top it off the breakfast has gone down too. Not sure if they have new owners or what but the people there now act like it’s a bother to help anyone.
2023년 8월에 1박 숙박함
답변 제공: Kris 님, 2023년 8월 6일
Thank you for the review. We are so sorry for the inconvenience faced. We will look into this and get the best to make your stay more better than ever.

8/10 - 좋아요

Christopher

좋아요: 직원 및 서비스
The property is under new management. It looks and feels better.
2023년 7월에 1박 숙박함
답변 제공: Kris 님, 2023년 8월 6일
Thank you for the review. We look forward to provide the best

10/10 - 훌륭해요

Terrence

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is conveniently located next to Texas A&M Commerce and Walmart. Renovations are taking place which were very much needed base upon my last stay. The renovations were the missing piece to the puzzle. This is the place I will stay if I’m ever at Texas A&M commerce again moving forward because there are no other hotels in the Commerce area that would meet my standard. I can only comment on the rooms that were renovated because if this was not the case, then I would not have stayed.
2023년 6월에 1박 숙박함
답변 제공: Kris 님, 2023년 7월 4일
Thank you for the feedback. We are glad to hear about your experience with us.

10/10 - 훌륭해요

Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
About 30minute from rccg camp
2023년 6월에 4박 숙박함
답변 제공: Kris 님, 2023년 7월 4일
Thank you for the feedback.

10/10 - 훌륭해요

Beny

단체 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The fact that Walmart is right next to the hotel.
2023년 6월에 3박 숙박함
답변 제공: Kris 님, 2023년 7월 4일
Thank you

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible stay. Got in the room and felt like a jail cell. Nothing cozy to it. Laminate flooring and it was dirty. Looked like the construction or painters didn’t care to clean up their mess. Also our bed frame broke when just adjusting on the bed. Box spring was stained with something dark they could’ve covered it with a bed skirt. Mattress caved in so it was hard to get out of the bed. Overall just terrible. Wouldn’t recommend.
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Shower curtain was dirty. Pillows were awful. The room needed to be sanitized in my opinion. The furniture was old and chipped.
2023년 6월에 3박 숙박함
답변 제공: Kris 님, 2023년 6월 18일
We are so sorry for the experience. We would work on getting the furniture and amenities improved. As we are working on bring new upgrades.

4/10 - 별로예요

Barbara 님, Pflugerville

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I booked a room with 2 queen beds for 2 non-gay guys but got 1 king bed, small sofa and a jacuzzi. When we complained that it was not what we ordered, they said their hands were tied and they could not fix our room. The staff at this hotel made it known that they didn’t like that we booked through a 3rd party (Expedia) and we were not given the room we booked through Expedia. So one slept in the bed and son slept on a makeshift bed using the couch cushions. While it was only one night, we will never book at this hotel again.
2023년 6월에 1박 숙박함
답변 제공: Kris 님, 2023년 6월 18일
We are so sorry for the inconvenience faced. We would look into this and always try to offer our best.

2/10 - 너무 별로예요

Kristin

2023년 6월에 1박 숙박함