아침 식사, 점심 식사 및 저녁 식사 제공
예약 가능 여부 확인

더 대번포트 루소, 오토그래프 컬렉션 여행 후기

3.5 out of 5
더 대번포트 루소, 오토그래프 컬렉션
808 W. Sprague Ave, Spokane, WA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 973개 이용 후기 중 620개" "
평점 8 - 좋아요. 973개 이용 후기 중 239개" "
평점 6 - 괜찮아요. 973개 이용 후기 중 77개" "
평점 4 - 별로예요. 973개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 973개 이용 후기 중 6개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Mark

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We really like the security door to get into the building! Love the cookies and brittle!
2024년 3월에 1박 숙박함
답변 제공: Front Office Management 님, 2024년 3월 12일
Thank you for your feedback

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We've been coming to this hotel for decades and love the bed, tub, etc. We didn't like the mandatory amenity fee good only for that evening, not even for the next morning. As an option it could be good.
2024년 3월에 1박 숙박함
답변 제공: Front Office Management 님, 2024년 3월 3일
Thank you for providing us with your valuable feedback. We would like to assure you that we can arrange for a voucher swap for the following day, without any inconvenience on your part.

10/10 - 훌륭해요

Julie

2024년 2월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 3일
Thank you for your feedback!

8/10 - 좋아요

Timothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff seemed to care about our comfort. The locatation is great. We only wished that our matress wasn't so overly soft.
2024년 2월에 2박 숙박함
답변 제공: Front Office Management 님, 2024년 2월 21일
Thank you for your feedback. We are able to place boards under the mattress to make them firmer for guests. Next time you visit, just let us know, and we will be happy to place that board under the mattress for you.

10/10 - 훌륭해요

Bob

2024년 2월에 1박 숙박함
답변 제공: Front Office Management 님, 2024년 3월 23일
Thank you for your feedback

10/10 - 훌륭해요

Jessica

2024년 2월에 1박 숙박함
답변 제공: Front Office Management 님, 2024년 3월 23일
Thank you for your feedback

10/10 - 훌륭해요

JD 님, Bremerton

2024년 1월에 3박 숙박함
답변 제공: Front Office Management 님, 2024년 3월 23일
Thank you for your feedback

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Davenport is an exceptional value.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Dear Robert,We're delighted that you find The Davenport Lusso, Autograph Collection to be an exceptional value! Providing value and quality to our guests is important, and we appreciate your positive feedback. We look forward to welcoming you back for more exceptional stays in the future!

6/10 - 괜찮아요

Tanya 님, Sandpoint

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at the Davenport many times. This was our first time at the Lusso. Overall the hotel is nice. A few problems with the room. Particularly the bathroom. The lighting is terrible. There is no way to control and the light around the sink and makeup mirror were more like a nightlight. The shower is extremely unsafe to get into. Difficulty getting into the tub and it was extremely slippery. We both almost fell. The room was lovely and very quiet which we did appreciate. The Pub downstairs also closed earlier than we expected. It was New Year's and it closed at 9. We came back to the hotel to get food and nothing was available in either restaurant. Both restaurants were closing up. Very inconvenient for all of the guests still roaming around.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Tanya,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our quiet rooms added to your experience. However, we apologize for any issues with the bathroom; we will immediately speak with our maintenance team to resolve this concern. We are also sorry for any disappointment with the dining hours and will speak internally about your review. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.

6/10 - 괜찮아요

Henry

좋아요: 청결 상태, 객실의 편안함
Getting Old
Hotel is starting to look run down. TV did not work for 2 of 3 days. Gave us a $25 food credit. Not enough. Have stayed in the past. Marriott ownership has really dumbed down the property.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Henry,We appreciate you sharing your constructive feedback. It's unfortunate you were disappointed with certain aspects of your stay, and our maintenance team will research your TV concern. We'll remain focused on keeping our property well-maintained, and we hope you'll consider giving us a second chance.

10/10 - 훌륭해요

Raymon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 2일
Thank you for your feedback!

10/10 - 훌륭해요

Jamie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We rode our bicycles over from Coeur d’Alene and this was the perfect place to stay. Walking or riding distance to lots of restaurants, shopping, and things to do. Will definitely stay there again!
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Dear Jamie,We're so happy to know that you had an excellent time with us and that our location was perfect for your needs. Thank you, and we hope to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My favorite hotel in Spokane
Beautiful hotel, professional staff, perfect location, very clean; a wonderful stay as it has been in the past.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
We are honored to be your favorite hotel in Spokane! Feedback such as yours brightens our day as it lets us know we're providing an experience that our guests value. We will continue to keep up the great work at The Davenport Lusso, Autograph Collection!

10/10 - 훌륭해요

Donna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful room, friendly service, though it was impossible to find a temporary spot to unload our car.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Dear Donna,Thank you for your compliments on our beautiful property and friendly staff. We're glad you enjoyed your visit, and we appreciate your feedback about temporary parking. The next time you're in town, please come see us again at The Davenport Lusso, Autograph Collection!

10/10 - 훌륭해요

Jody

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 11월 19일
Thank you for your feedback!

8/10 - 좋아요

Evan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2023년 11월 12일
Glad to hear that you enjoyed your stay, we hope that you will stay with us again soon!

10/10 - 훌륭해요

Laura

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Huge room!
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 3일
It was an honor to have you join us at The Davenport Lusso Autograph Collection. We appreciate you taking the time out of your day to provide us with feedback on your stay. We strive to provide a positive experience for all our guests, so it is great to hear you were comfortable during your stay. The next time you're looking for another relaxing stay, we hope that we'll be your first stop!

8/10 - 좋아요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was lovely inside, property surrounding seemed unclean and didn't feel safe.
2023년 10월에 1박 숙박함
답변 제공: Front Office Management 님, 2023년 10월 29일
Thank you for your feedback

4/10 - 별로예요

Rebecca

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Front Office Management 님, 2023년 10월 29일
Thank you for your feedback

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Front Office Management 님, 2023년 10월 29일
Thank you for your feedback

10/10 - 훌륭해요

Amber

2023년 10월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 11월 18일
Thank you for your feedback!

6/10 - 괜찮아요

Jody

2023년 10월에 1박 숙박함
답변 제공: Front Office Management 님, 2023년 10월 17일
Thank you for your feedback

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Front Office Management 님, 2023년 9월 24일
Thank you for your feedback

10/10 - 훌륭해요

Beverly 님, Victoria

2023년 9월에 2박 숙박함
답변 제공: Front Office Management 님, 2023년 10월 4일
Thank you for your feedback

10/10 - 훌륭해요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Front Office Management 님, 2023년 9월 5일
Thank you for your feedback

10/10 - 훌륭해요

Karyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous place, Fabulous staff!
2023년 8월에 2박 숙박함
답변 제공: Front Office Management 님, 2023년 9월 20일
Thank you for your feedback

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Front Office Management 님, 2023년 8월 30일
Thank you for your feedback

10/10 - 훌륭해요

Jon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Expence
Very comfortable room and bed. Other than the cost we enjoyed the visit. The valet parking was way too expensive when you realize a tip is expected.
2023년 8월에 1박 숙박함
답변 제공: Front Office Management 님, 2023년 8월 22일
Thank you for your feedback

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love the Lusso
3 days of Vaca in Spokane…hot hot hot weather but the Davenport hotels are wonderful.
2023년 8월에 3박 숙박함
답변 제공: Front Office Management 님, 2023년 8월 20일
We appreciate your valuable feedback and are thrilled to hear that you had a wonderful experience.

10/10 - 훌륭해요

Bassem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Front Office Management 님, 2023년 8월 16일
Thank you so much for the feedback

10/10 - 훌륭해요

Henry 님, Moscow

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay at the Lusso. The one drawback was self-parking, it was difficult to find parking nearby.
2023년 8월에 1박 숙박함
답변 제공: Front Office Management 님, 2023년 8월 14일
Thank you for the feedback

8/10 - 좋아요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Front Office Management 님, 2023년 8월 2일
Thank you for your feedback

10/10 - 훌륭해요

Tracy

2023년 7월에 1박 숙박함
답변 제공: Front Office Management 님, 2023년 8월 2일
Thank you for your feedback

10/10 - 훌륭해요

Kristine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved that this was an older historic-looking building. The bed was super comfortable and there were long windows looking out on to the street below. The bathroom was gorgeous. They've obviously done some really top notch renovations. The staff was super nice, and allowed me an extra hour for check out. The only thing I didn't really like that much was the parking situation. There is one parking garage for all the Davenport properties, and while it wasn't that far away, it was far enough away that walking at night was a little unnerving by myself because of some of the unsavory characters i encountered. However, they mostly just talked to themselves, and I wasn't bothered by anyone, it was just not totally comfortable. But they do have valet service, which I might consider next time because the hotel itself was amazing!
2023년 7월에 1박 숙박함
답변 제공: Front Office Management 님, 2023년 7월 26일
Thank you very much for the wonderful feedback. We are thrilled to hear that you had a great stay with us.

6/10 - 괜찮아요

Sandra

가족 여행
Parking not on site, online description is parking onsite…
2023년 7월에 5박 숙박함
답변 제공: Front Office Management 님, 2023년 7월 12일
Thank you for your feedback

8/10 - 좋아요

Cheydene

좋아요: 청결 상태, 직원 및 서비스
Shower had mold
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 15일
Dear Cheydene,We are very grateful we had the opportunity to host you, and your high rating is appreciated. Our housekeeping team has been notified of your comment so that this can be looked into. Guest insights truly help us know where we need to refocus efforts, and we hope to have the opportunity to serve you again in the future.

10/10 - 훌륭해요

Michel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful old style hotel. Nice people. Excellent location in downtown Spokane. Free overnight parking lot. Would appreciate more lighting, especially from the ceiling. The TV should be in front of the bed, not on the side.
2023년 6월에 2박 숙박함
답변 제공: Front Office Management 님, 2023년 6월 25일
Thank you for your feedback

10/10 - 훌륭해요

Grant

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent room, friendly staff, great value. Spokane at its best.
2023년 6월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 6월 21일
Thank you for your feedback!

8/10 - 좋아요

Megan

출장 여행
좋아요: 청결 상태, 직원 및 서비스
I love how this historic building has been repurposed. Staff here are hands-down the best anywhere. My only complaint is the bed and pillows - far too soft and squishy.
답변 제공: Front Office Management 님, 2023년 6월 14일
Thank you for your feedback

4/10 - 별로예요

Jake

별로예요: 직원 및 서비스
They advertise EV charging, but the staff gave confusing directions to access it and then was given the runaround with conflicting info from the staff at the location I was directed to. Also the bedside lamps were controlled by a switch that also powers a fixed ceiling light so you can’t use the plugs on them for charging your phone overnight, nor can you turn them off from bed otherwise you’d have a ceiling light on all night. Finally there was a hole in the ceiling in the bathroom.
2023년 6월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 6월 7일
Thank you for taking the time to reach out and leave us feedback. We will follow up with the front office staff so that they can give better directions to the EV chargers. I am sorry about the confusing setup in the room regarding the lamps and ceiling lights. I will have engineering address the hole in the bathroom ceiling. Again, thank you for reaching out. We are sorry for the issues you experienced during your stay.

6/10 - 괜찮아요

Sarah

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Underwhelming
We've stayed in the Lusso a few times since 2011 and have seen a definite decline in the hotel since that first stay. It's hard to pinpoint what, exactly has changed, but the whole thing just seems shabbier overall. There was dust in the folds of the curtains, the fridge froze everything we put in it, the wifi wasn't working at all (when I called reception they said it was "patchy" over all their properties, but mine flat-out didn't work the entire weekend and I had to use a hotspot, which also didn't get great reception). The Lusso also feels a bit lost in the shuffle of downtown when it comes to eating and amenities. It has no dedicated restaurant, and while the attached pub is okay and was willing to let us take up drinks and cutlery, it wasn't easy to order room service. There's no spa or gym or anything extra either, which for a hotel only a few dollars cheaper than the Davenport seems odd. I'm not sure if you can use the facilities there while staying at the Lusso, but even if you can, it's not the same as having these things on the same property. I guess I'd say this place is okay, but if you're going to spend this kind of money, stay at the historic Davenport!
2023년 6월에 2박 숙박함
답변 제공: Front Office Manager 님, 2023년 6월 7일
Thank you for taking the time to leave us feedback. I apologize for the issues you experienced during your stay. The dust in the room is not typical and it sounds like you were given a faulty fridge. The Wi-Fi was having issues this week, unfortunately, and we were in the process of having it fixed. I apologize that the front desk agent was unable to give you any alternatives during this time. Again, we appreciate your feedback. Thank you for reaching out.

8/10 - 좋아요

Joel

2023년 5월에 2박 숙박함
답변 제공: Front Office Management 님, 2023년 6월 19일
Thank you for your feedback

10/10 - 훌륭해요

Virginia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was fine
2023년 5월에 2박 숙박함
답변 제공: Front Office Management 님, 2023년 5월 23일
Thank you for your feedback

8/10 - 좋아요

Cynthia

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The woman at the front desk could have been a bit more pleasant, welcoming and informative.
2023년 5월에 1박 숙박함
답변 제공: Front Office Management 님, 2023년 5월 15일
Thank you for your feedback.

8/10 - 좋아요

Larry

2023년 5월에 1박 숙박함
답변 제공: Front Office Management 님, 2023년 5월 30일
Thank you for your feedback

10/10 - 훌륭해요

Kiffen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wish the windows opened a bit tonket fresh air in on a nice day. Otherwise, beautiful hotel and super convenient to our concert.
2023년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 5월 2일
Thank you so much for your feedback!

10/10 - 훌륭해요

Kristie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very plush and opulent
The hotel was very gorgeous. Antique-ish. It is what you should expect from such a plush hotel. Only complaint, the pillows are really soft and the bed is as well. Very helpful and understanding staff. Would stay again.
2023년 4월에 1박 숙박함
답변 제공: Front Office Management 님, 2023년 5월 1일
Thank you for your feedback. We are so thrilled you enjoyed your stay with us.

8/10 - 좋아요

Bethany J. 님, Snohomish

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a charming hotel with spacious room. The only downside was offsite parking which was quite a pain.
2023년 4월에 3박 숙박함
답변 제공: Front Office Management 님, 2023년 5월 1일
Thank you for your feedback.

8/10 - 좋아요

Owen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel Management 님, 2023년 5월 18일
Dear Owen,Thank you for choosing to stay with us, we hope to see you again soon. Sincerely,

4/10 - 별로예요

Tracie

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Front Office Manager 님, 2023년 4월 27일
Thank you for your feedback.