Dear Guest, thank you very much for taking the time sharing the experiences of your recent stay with us.I am very pleased to learn that you had a very enjoyable time while staying with us. Please rest assured that your compliments will be shared with the entire team. We are looking forward to welcoming you back to Chengdu.With best regards

Dear Guest, thank you very much for taking the time sharing the experiences of your recent stay with us. I am very pleased to learn that you had a very enjoyable time while in Chengdu and pointed out the breakfast, location and especially the staff as a highlight during your stay. Please rest assured that your compliments will be shared with the entire team. We are looking forward to welcoming you back to Chengdu. With best regards Lynn Guest relation Department

Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

Dear guest, thank you very much for taking the time sharing the experiences of your recent stay with us. I am very pleased to learn that you had a very enjoyable time while staying with us. Please rest assured that your compliments will be shared with the entire team. With best regards Linda Guestrelation Department

Dear Melissa, thank you for taking the time sharing the experiences of your recent stay with us. I am very pleased to learn that you had an overall enjoyable stay with us and I am very thankful for your comments ensuring the team can improve our product quality further. And we are looking forward to welcoming you back to Chengdu. With best regards Linda Guestrelation Department

Dear Anonymous, thank you very much for taking the time sharing the experiences of your recent stay with us. I am very pleased to learn that you had a very enjoyable time while staying with us. Please rest assured that your compliments will be shared with the entire team. With best regards

Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. We are looking forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. With best regards

Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. We are looking forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. With best regards

尊敬的客人您好！非常感谢您选择入住成都凯宾斯基饭店。感谢您对酒店服务的肯定。关于您反映的客房排水问题我们将分享到相应部门核实，并及时整改和调整，酒店仍将在日常工作中不断改善提高，达到为宾客提供高水平的服务和奢华的享受的标准。同时很高兴与您分享酒店将在不久开始翻新，我们由衷希望能有机会让您体验我们所做的改进。成都凯宾斯基饭店 宾客关系部门 吴卓莲

Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. We are looking forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. With best regards

Dear Guest, thank you very much for taking the time sharing the experiences of your recent stay with us.I am very pleased to learn that you had a very enjoyable time while staying with us. Please rest assured that your compliments will be shared with the entire team. We are looking forward to welcoming you back to Chengdu.With best regards

Dear Guest,thank you very much for taking the time sharing the experiences of your recent stay with us. I am very pleased to learn that you had a very enjoyable time while in Chengdu and pointed out the breakfast.Please rest assured that your compliments will be shared with the entire team. We are looking forward to welcoming you back to Chengdu. With best regards With best regards

Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Linda Assistant Guest Relation Manager

Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Linda Assistant Guest Relation Manager

Dear guest, thank you very much for sharing the experiences of your recent stay with us. I am very sorry to learn that the Concierge service was not able to meet your expectations. We will strengthen the training of our employees in the future work. Once again please accept my apologies for the inconveniences. With best regards Linda Qing Assistant Guest Relation Manager

尊敬的客人您好！非常感谢您对成都凯宾斯基饭店的支持！我们十分高兴您在下榻酒店期间得到了满意的服务，这是对我们极大的肯定。除了健康丰富的早餐和来自德国巴伐利亚的美食普拉那餐厅，我们还为客人们准备了多款经典美食，不管是在一楼的中餐厅、还是二楼的西餐厅，都能带给您全新的不同感受，我们期待着您下次的入住！成都凯宾斯基饭店 宾客关系部门 Linda

尊敬的客人您好！感谢您下榻成都凯宾斯基饭店，成都凯宾斯基饭店坐落于成都市发展迅速的城南繁华地区，毗邻美国领事馆以及成都国际展览中心，距离双流国际机场仅20分钟的车程。我们十分高兴您在入住期间得到了满意的服务，这是对我们极大的肯定和莫大的鼓舞。同时也感谢您提出的宝贵意见，我们一定会分享到相应部门作出调整。我们将继续秉承凯宾斯基的品牌理念，期待您的再次光临，让我们有更多的机会为您展示凯宾斯基低调的欧式奢华。 成都凯宾斯基饭店 宾客关系部门 Linda

尊敬的客人您好！非常感谢您对成都凯宾斯基饭店的支持！除了健康丰富的早餐和来自德国巴伐利亚的美食普拉那餐厅，我们还为客人们准备了多款经典美食，不管是在一楼的中餐厅、还是二楼的西餐厅，都能带给您全新的不同感受，我们期待着您下次的入住！成都凯宾斯基饭店 宾客关系部门 Linda

尊敬的客人您好！非常感谢您对成都凯宾斯基饭店的支持！我们十分高兴您在下榻酒店期间得到了满意的服务，这是对我们极大的肯定。我们将继续秉承凯宾斯基的品牌理念，为顾客提供低调的欧式奢华，不断提高我们的服务品质。请相信，我们一直努力确保每一位宾客都受到关爱、尊重和无微不至的照顾。期待您的光临！成都凯宾斯基饭店 宾客关系部门 Linda

Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

Dear Guest, thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

Dear Guest, thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

Dear guest, thank you very much for taking the time sharing the experiences of your recent stay with us. I am very sorry to learn that the hotel team was not able to meet your expectations. Please accept our deepest apologies for the inconveniences caused during your stay. We will share your feedback with our relative departments and it is always important for us to receive constructive feedback in order to take the appropriate action. We hope this disappointing experience has not definitely damaged your trust in us and would be happy to welcome you again to our hotel. Your Kempiniski Hotel Chengdu Management Team

Dear guest, thank you very much for taking the time sharing the experiences of your recent stay with us. In regards of the smell problem, we will share with our Housekeeping Team. As for the facilities, I am pleased to inform you that we are in the final stages of finalizing an extensive renovation plan which should commence later this year. Our guests’ satisfaction is of paramount importance to us, we hope you consider giving us another opportunity to improve our room quality. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team

Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Your Kempiniski Hotel Chengdu Management Team