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베이몬트 바이 윈덤 풀턴 여행 후기

2.5 out of 5
베이몬트 바이 윈덤 풀턴
2205 Cardinal Dr, Fulton, MO

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 728개 이용 후기 중 356개" "
평점 8 - 좋아요. 728개 이용 후기 중 227개" "
평점 6 - 괜찮아요. 728개 이용 후기 중 67개" "
평점 4 - 별로예요. 728개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 728개 이용 후기 중 37개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

Kaiyu

一般般
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Mary

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk guy did not tell us what time breakfast was served. Our room was on the second floor, but the elevator was not operating; it seemed to be a problem for quite a while. The pool was undergoing maintenance. The fan in our bathroom was not working. The room itself seemed clean and the sheets didn’t have the typical “funky smell,” which was a nice surprise. The towels were typical hotel towels; thin and funky smelling. The shower was extremely difficult to turn on: it seemed as if someone turned it off really hard and hubby had to get it for me. There was a used washcloth hanging from the shower head. The bed was comfortable, and it was nice having a movie channel you didn’t have to pay for to see a movie. We do not plan on staying here again in the future. There are nicer hotels with the same amenities that actually work (elevator, fan, shower, pool).
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Avery

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Jerry 님, Spokane

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was one of the worst stays we’ve ever had and we travel frequently. The following was broken or out of order: the elevator, the pool, TV in fitness center, phones in room and fitness center, clock in our room, light bulb in our room. In addition, there was a very bad smell throughout the hotel that only eased when another guest opened the hall windows. The front entrance, lobby and stairwells were dirty, had trash and stains that were never cleaned during our stay. Finally, the breakfast was very limited and extremely unhealthy; the eggs were rubbery, the biscuits rock hard, there were only two kinds of cheap cereal (rice crispies and coco puffs) and the yogurt was extremely high in sugar. I would never stay here again unless there was a complete makeover with new management and personnel. With everything wrong, we felt like we’re were robbed and deserve compensation for our entire two day stay.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Amy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No pool as advertised due to maintenance, leaking faucet, elevator out of service. Facilities were in need of repairs.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Joanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was clean and we had what we needed. Front desk was pleasant during check in and check out.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Kittye V

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good area. Convenient location.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Julie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Used him stuck to headboard of bed, white substance on carpet. I have pictures if you want them
2024년 3월에 1박 숙박함

8/10 - 좋아요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Michelle 님, Knoxville

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was convenient and easy to find. Facilities were very clean and well stocked. Complimentary breakfast was good.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Ronald J

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Tyree

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
None noted at this time
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

James 님, Grove

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked a room for total charge of $98.61 upon arrival at property we were told our room was not available and the property was full except for one room that was $151. As it was the only option we had to take it. Felt like this was a bait and switch on price. Manager just said sorry nothing he could do as Expedia overbooked the hotel.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Caroline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Plenty of room
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We only stayed one night so I don't have a lot of information for you
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed and pillows!
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Clayton 님, East Prairie

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clen and the staff were very professional, I have nothing bad at all to say about this motel, I am in that area about 3 times a year and this will be were I stay in the future.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

D Lael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, comfortable stay
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Samantha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
The hotel was average as a whole. The cable TV was not working for the entire evening. The front desk staff was aware and only offered that they had called the provider. No further info.
2024년 1월에 1박 숙박함

8/10 - 좋아요

ken

출장 여행
좋아요: 편의 시설/서비스
It was available in a snowstorm!
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Theresa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bed bugs and smell
I rented 2 rooms for the evening, one for me and one for my son. My room wasn’t too bad. It had a smell to it and had some quarter size holes in the wall under pictures. My son’s room was awful. It had an awful stink to it and had a bug on the pillow. We went down to the service desk to get it fixed. The gentleman didn’t say anything to us, no sorry, no nothing. All he did was give my son a new room. When he handed us the new door keys he said I gave you a new room. Well that room didn’t have any bugs but the smell was still awful. The entire 2nd floor had it. I was going to complain again but I felt as if it would do no good since the smell was in the hallway as well. I had a room spray that I had packed, so we used that. The gentleman that was at the front desk seemed not able to speak English clearly. We had a hard enough time checking in so that was another reason I didn’t press the issue. I was tired from our traveling and just wanted to go to sleep.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel.
Spotlessly clean, comfortable bed and pillows. Breakfast was good.
2023년 12월에 1박 숙박함
답변 제공: karla Assistant manager 님, 2023년 12월 28일
Thank you for your review, I am glad you enjoyed your stay with us here in Fulton.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: karla Assistant manager 님, 2023년 12월 26일
Thank you for your review. we appreciate the feedback

4/10 - 별로예요

Heather

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Whatever make over is being done is chaotic in the hotel. There is stuff throughout the hotel on the floor which can become very unsafe. The room had a dirty light switch from dirty hands touching it and it not being wiped down and had an odd smell.
2023년 12월에 1박 숙박함
답변 제공: karla Assistant manager 님, 2023년 12월 19일
We do apologize for the inconvenience of the remodeling work around the hotel.

4/10 - 별로예요

brian

단체 여행, 가족 여행
We didn't like the room because the shower head was broken and would only spay into corner the corner. The main reason we choose this hotel was because of the nice swimming pool. The pool was closed and drained under maintenance. This wasn't noted on booking! The floors in breakfast area were dirty. The carpet in hallway by our room was very dirty with some construction materials laying in hallway. The breakfast on second morning was lacking. This won't be our first or second choice the next time were in town to visit family!
2023년 12월에 2박 숙박함
답변 제공: karla Assistant manager 님, 2023년 12월 11일
We do apologize for any inconvenience at this time, we are currently undergoing remodeling at the hotel and have shut the pool down for the next 6 and did let our booking sites know in advance about this so they could update their website. We try our best to make sure everyone has a safe and relaxing stay with us with little to no issues, but if there is an issue we would appreciate it bring brought to our attention. if we don't know about the issues we cant remedy them.

6/10 - 괜찮아요

James

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Ongoing Renovations throughout the hotel were inconvenient due cleanliness and dust in the air in the hallway to my room.The shower drain in my room was very slow and during a shower the water was all the way up to my ankles.
2023년 12월에 4박 숙박함
답변 제공: karla Assistant manager 님, 2023년 12월 11일
We apologize for the inconvenience of the remodeling making your stay less than desirable, We hope that once the remodeling is complete you might come back and visit again.

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스

2/10 - 너무 별로예요

Tena

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I made a reservation weeks ago for myself, my husband and our 2 kids (twin teenagers) I reserved 2 Queen beds. We get here and go to check in and the guy at the front tells us the reservation is for 2 and that we need to get another room for our kids. I tell him they are part of the reservation and they are minors and that’s not going to happen. He keeps telling me they can’t stay in our room and we have to get a separate reservation. After several minutes of arguing, he tells us they can stay in our room, but don’t let his boss see on the cameras or he’s going to get in trouble. He sat the keys down and walked off. Didn’t tell us where the room was. Didn’t tell us about breakfast. Just walked off. We spend thousands on hotel rooms a year between the D1 hockey team we run, and the travel teams our kids play for. We will NEVER stay here or another hotel in this franchise again. I’ve contacted corporate already in the off chance there’s any way you guys are associated with them.
2023년 11월에 1박 숙박함
답변 제공: Assistant Manager Karla 님, 2023년 12월 2일
I do apologize for all of that and will make sure it never happens again.

4/10 - 별로예요

Karen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was not told the pool was closed! Was overcharged for the room. Construction inside the hotel made it very dusty.
2023년 11월에 2박 숙박함
답변 제공: karla Assistant manager 님, 2023년 12월 8일
thank you for your review, even though your stay was less than desirable, we do appreciate any feedback.

10/10 - 훌륭해요

Bertha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was satisfactory
2023년 11월에 2박 숙박함
답변 제공: karla Assistant manager 님, 2023년 12월 2일
Thank you

2/10 - 너무 별로예요

Emily

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overcharged for our room. Was not told that the pool was closed. Remodeling made it dirty and dusty.
2023년 11월에 1박 숙박함
답변 제공: karla Assistant manager 님, 2023년 12월 2일
im sorry to hear this. With remolding going on it is extra dusty but our housekeepers do go into the rooms and dust every day just to keep them clean. I apologize for the pool being down as well, we didnt have a maintenance man that knew how to take care of it so we had to shut it down for the next 6 months.

8/10 - 좋아요

Anja

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay. The staff were very friendly.
2023년 11월에 1박 숙박함
답변 제공: karla 님, 2023년 11월 14일
thank you

8/10 - 좋아요

MELANIE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: karla Assistant manager 님, 2023년 11월 11일
We are going through a remodel and I do appreciate your patience and your time to give us this review

10/10 - 훌륭해요

Martha

2023년 11월에 1박 숙박함
답변 제공: karla Assistant manager 님, 2023년 12월 2일
thank you for your review

4/10 - 별로예요

Charles 님, Farmington Hills

아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
The bed in 1 room was broken, the lock didn't work in the second so they couldn't keep me in the same floor as the other room i rented. Our keys kept failing so we had to get replacement keys. The food was cold for breakfast everyday. Even the carts for moving luggage were broke.
2023년 10월에 2박 숙박함
답변 제공: karla Assistant manager 님, 2023년 12월 2일
I apologize.

8/10 - 좋아요

Sasha

2023년 10월에 1박 숙박함
답변 제공: Assistant Manager Karla 님, 2023년 10월 24일
Thank you for taking the time to review our establishment, if you have any ways you think we could make your stay a 10/10 please let one of the staff know.

10/10 - 훌륭해요

Emilee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing customer service. Clean lobby and rooms. Safe family atmosphere
2023년 10월에 1박 숙박함
답변 제공: Assistant Manager Karla 님, 2023년 10월 24일
Thank you for your positive review We appreciate your time and are very thankful; that you chose to stay with us.

6/10 - 괜찮아요

Roger

가족 여행
좋아요: 청결 상태
Breakfast was bad...
2023년 10월에 1박 숙박함
답변 제공: Assistant Manager Karla 님, 2023년 10월 24일
Sorry our Breakfast was not up to your standards. We have new crew that are just learning and we apologize.

6/10 - 괜찮아요

LuJean

2023년 10월에 1박 숙박함
답변 제공: karla Assistant manager 님, 2023년 12월 2일
Thank you, If there is anything you would like to let us know about that kept us in the center of your rating please reach out and talk with me

4/10 - 별로예요

Robin

Bedbugs! And when we picked up and went to the front desk, they already had a list of other rooms with bedbugs! They knew they had bedbugs and still had us check in. So gross!
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 9일
I am sorry that you had a bad experience with us, but I do want to say that none of our rooms have or had bed bugs at that time or at the present time. If and when we are told about a problem in a room, we immediately shut down that room and have it taken care immediately so that there is no problem with other rooms becoming involved.

2/10 - 너무 별로예요

Leigh

2023년 10월에 1박 숙박함
답변 제공: karla Assistant manager 님, 2023년 12월 2일
I do apologize and would like to know more about your negative stay so that we can remedy the issues for future guests.

8/10 - 좋아요

Lori

가족 여행
좋아요: 청결 상태
This was the 2nd time we’ve stayed here & will continue to do so. Overall it’s a nice hotel & always clean. When I arrived to check in no one was at the desk. I said hello loudly a couple of times but I should’ve tapped the darn bell. The gal seemed annoyed that I was waiting for help. Sorry if she had to do her job….breakfast was decent & the pool was open but we didn’t use it. This is probably the best option for staying in Fulton.
답변 제공: karla Assistant manager 님, 2023년 12월 2일
thank you for your review

4/10 - 별로예요

Helen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For 17 yrs we have been staying at this property each year. This is the first time we have had a problem. We stayed 3 nights. Not one time was our room cleaned. Each evening we had to get clean towels. Our room and lobby was dusty when we arrived. We went down for breakfast by 9am. It was open until 9:30am. Basically nothing was available. No silverware, or cooked food. I was able to fix a waffle. My husband got coffee, but it was cold. I finally found an employee and asked if they had juice. She said her boss wouldn"t let her order. Someone needs to go to Walmart and buy some. Well okay. But that didn't help right then. It was like this each morning. You always had to ring a bell to get the attendant at front desk. They would come from behind looking like they had been asleep. We were so disappointed. This has always been a nice place to stay. I don't know who the mgr is, but they need to come survey what is happening.
2023년 9월에 3박 숙박함
답변 제공: Management 님, 2023년 9월 24일
I do want to apologize that your stay was disappointing. I would that you will give us another chance in the future. We have been short staffed and we are just now getting our staff built back. There have been several new changes and trying to see what positive steps we can take from here.

2/10 - 너무 별로예요

Karri

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was so disgusting I would have rather slept on the bench out front.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 24일
I am sorry for your experience here and I hope you give us another chance in the future. Did you bring your concerns up to anyone at the hotel?

2/10 - 너무 별로예요

Roger

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They gave my room away even though it was pre paid for. Had to drive for 30 min with all the hassle of finding another hotel
2023년 9월에 1박 숙박함
답변 제공: karla Front desk 님, 2023년 9월 25일
Im sorry you had a bad experience with our facility. apologies but Our hotel does not charge for your stay before your arrival.

4/10 - 별로예요

Susan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
DO NOT STAY HERE
Despite the kind young lady at the front desk who did her best to make things right.I would never recommend or stay at this property ever again. The room we reserved (on 3rd floor) was dirty, as in, it had old smelly food in the mini-fridge, carpet was not clean (dog hair, sunflower seeds, some dog food), fold out couch and chairs were badly stained, ice machine on 3rd floor didn’t work. When i tried to call the front desk to ask for another room, no one answered so I went down to speak to the clerk. She gave me room keys to another room on the second floor to go see if I’d like that room instead. So, i went to look at it and either someone else was already staying in the room (because the bed was unmade and there were objects around the room) or the maid hadn’t cleaned it yet. We opted to stay in the room we were in because at least the bed sheets appeared to be clean….but I asked her to have the maid come vacuum and she said that she was the only one there and that couldn’t happen. She offered to lower the price of the room which I accepted and told me the maid would be there the next day (we had the room for 2 nights). The maid never came by the next day to vacuum. My husband overheard several other guests in the lobby sayi the front desk clerk had given them keys to rooms that were already in use or dirty Overall…the entire property is badly run down and it was apparent that they didn’t have adequate staffing to handle the needs of the property or guests.
2023년 9월에 2박 숙박함
답변 제공: karla 님, 2023년 9월 25일
Sorry your stay was less than desirable, we are preparing for a remodel as we speak and hope that one day you will try staying with us again. our staff is not allowed to go into a room of the Do Not Disturb sign is on the door so maybe that was part of the issue. again we apologize.

10/10 - 훌륭해요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: karla 님, 2023년 9월 25일
Thank you for your rating, we appreciate you and hope you come to stay with us again in the future.

2/10 - 너무 별로예요

Mirriah

가족 여행
별로예요: 직원 및 서비스
I reserved a king suite but that room wasn't available when i checked in. We had to settle for a room with 2 queens.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 9일
I am sorry that you experience was not what you had expected and that room type was switched on you at the last minute. I will check into this and see what we can do differently to assure this doesn't happen again.