3 개의 바/라운지
예약 가능 여부 확인

더 클레몬트 런던, 빅토리아 여행 후기

4 out of 5
더 클레몬트 런던, 빅토리아
101 Buckingham Palace Road, London, England

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1108개 이용 후기 중 838개" "
평점 8 - 좋아요. 1108개 이용 후기 중 180개" "
평점 6 - 괜찮아요. 1108개 이용 후기 중 53개" "
평점 4 - 별로예요. 1108개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 1108개 이용 후기 중 17개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

2/10 - 너무 별로예요

hyungsik

별로예요: 직원 및 서비스, 객실의 편안함
Unfriendly staff. Ugly stairs
The staffs when you check in is very unfriendly. Generally they never smile or thoughtful. Many stairs you will be surprised with when move your bag. But they do not let you know in advance. Some rooms are far far away from the lift. Very unfriendly no smile arrogant staff members. What a shame
2023년 12월에 2박 숙박함
답변 제공: Ruben Molledo 님, 2023년 12월 27일
Dear Hyungsik,I was only disappointed to read your comments, since we usually received such great feedback on our teams and their service. Owing to the historic nature of our Victorian building, some of the rooms are located further than away form the lifts than others. Nevertheless, all bedrooms are served by lifts to assist our guests accessing them whilst staying at the hotel. I will share your feedback with our operational teams and I trust we can welcome you back on a future occassion. Best regards, Ruben.

8/10 - 좋아요

Taewoo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 6박 숙박함
답변 제공: Natasha - General Manager 님, 2023년 10월 16일
Dear Taewoo,Thank you very much for your fantastic 10/10 review! I am more than happy to know you enjoyed your stay with us we hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
two thumbs up
2nd visiting Clermont, I liked everything. size of the room was perfect(not too small), location is amazing, clean and all the staffs we met were very kind. definitely gonna come back to this hotel when we visit london. 호텔 시설 매우 청결하고, 화장실 뜨건물도 잘나와서 좋습니다. 빅토리아역에 있어서 로케이션은 말할것도 없고요. 관광지역과는 약간 거리가 있을수 있지만 주변에 버스가 많아서 불편함없이 다녔구요, 특히나 게트윅공항으로 오고 가시는분에게 지리적장점이 많은곳 입니다.
2023년 2월에 3박 숙박함
답변 제공: Natasha - General Manager 님, 2023년 3월 3일
Dear Guest,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

GEU-RU

2022년 10월에 1박 숙박함
답변 제공: Natasha - General Manager 님, 2022년 10월 13일
Dear GEU-RU,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again son. many thanks, Natasha

8/10 - 좋아요

MaryBeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is great!
2024년 4월에 5박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 25일
Dear MaryBeth,Thank you very much for your lovely review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

Audra 님, West Roxbury

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for a week for the London Marathon. The location is perfect to access everything in the area as well as day tours out of the city. The room was beautiful and comfortable. Slept soundly each night and did not hear a thing from any neighbors. My only complaint is that given the price point and 4 star rating, a few additional toiletries should have been included (e.g., lotion, make up remover, q-tips, etc).
2024년 4월에 7박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 25일
Dear Audra,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

William Robert 님, Issaquah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a small place but the location was great I know the land is costly.
2024년 4월에 9박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 25일
Dear William Robert, Thank you very much for your lovely review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

katharine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First of all, the hotel had the most beautiful lobby ever! The rooms were nice, with great bathtubs and good beds, but were on the small side (which is often the case in Europe). The location was excellent and so convenient, although it was quite congested. The associated restaurant, The Soak, was very good, too, especially waiters Joban and Alfred.
2024년 4월에 3박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 23일
Dear Katharine,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. Thank you for Jaban and Afred's personal mentions, they will much appreciate it. We hope to see you again soon. many thanks, Natasha

4/10 - 별로예요

Brian

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 25일
Dear Brian,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 - 훌륭해요

alex 님, Voorhees

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 23일
Dear Alex,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very helpful
2024년 4월에 2박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 23일
Dear Elizabeth,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

Gurmanpreet Singh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Truly attentive staff. Great location and awesome hotel
2024년 4월에 6박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 23일
Dear Gumanpreet Singh,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found my team so attentive as well as the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property, friendly staff and an ideal location.
2024년 4월에 1박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 23일
Dear Elizabeth,Thank you very much for your fantastic feedback! It's a truly pleasure to know you enjoyed your stay with us and found my team friendly and the hotel location most convenient with easy access to explore the main attractions in London. many thanks, Natasha

10/10 - 훌륭해요

katharine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spectacular lobby--incredibly elegant and beautiful. Rooms were on the small side (typical of Europe), but otherwise very nice; great (and deep) bathtubs and good king-sized beds. The attached restaurant was excellent, too. Special praise to: Jeban and Alfred (waiters) and Fawzia (the hostess) at The Saok. Igerta and Paddy were especially nice and helpful at reception.
2024년 4월에 5박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 17일
Dear Katharine,Thank you so much for your amazing feedback! It's a truly pleasure to know you had a beautiful experience with us and my team looked after you so well. Thank you for my team member's personal mentions, they will much appreciate it. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - 훌륭해요

Jesse 님, Plano

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Clermont was such a beautiful hotel from the moment you walk in and all the way to the room. The staff were amazing and David was super accommodating (Thank you so much!). The morning breakfast provided such a great variety and was really good. The hotel is right where Victoria Station is which made it very convenient to the Underground train system to carry you to different destinations or to another station to catch another train as needed. Overall, I loved this hotel and will be back in the near future.
2024년 4월에 6박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 17일
Dear Jesse,Thank you very much for your amazing feedback! I am more than happy to know you had a beautiful experience with us and my team looked after you so well. Thank you for David's personal mention, he will much appreciate it. We look forward to welcoming you back soon. many thanks, Natasha

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is Beautiful. Service is good. The location is práctical for transport close to Victoria Station. Área feels unsafe through no fault of the hôtel. Unsavoury characters hang around the station. Witnessed a shoplifting crime on our first night.
2024년 4월에 2박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 16일
Dear Patricia,Thank you very much for your fantastic feedback! I am pleased to know, overall, you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

2/10 - 너무 별로예요

Martha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Has 2 towers…. long way to get to your room. 2 different elevators
2024년 4월에 3박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 16일
Dear Martha,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

2/10 - 너무 별로예요

alicia 님, CHICAGO

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lack of facilities
2024년 4월에 3박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 25일
Dear Alicia,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

8/10 - 좋아요

Andi 님, New York

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 17일
Dear Andi,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

carolina de la

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My stay was excellent, just note that the room is very small, but the room was very clean, the staff was amazing, and the hotel is in a prime location. I would definitely stay here again and i recommend it.
2024년 4월에 2박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 16일
Dear Carolina de la,Thank you very much for your fantastic feedback and recommendation! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. We hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

Karmen

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Yhe location of this hotel was perfect for us! Close to Apollo Theater, Victoria Station, bus stops and West Minster Abbey.
2024년 4월에 1박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 16일
Dear Karmen,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

Ryndy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my first time visiting London and the location is in the perfect location definitely cannot wait to be back absolutely love this hotel and London
2024년 4월에 6박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 16일
Dear Rydny,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

6/10 - 괜찮아요

Gloria

연인과의 여행
If you want to stay in a” cruise hotel”, not personalize, not friendly, or enormous hotel, then choose this incredible, enormous hotel You have to walk long corridors and distance to your room. Even some times take two elevators or use stairs to get to your room There is no space to put your staff in the room and the bathroom Is tiny
2024년 4월에 3박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 25일
Dear Gloria,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, clean. Improve tv channels options.
2024년 4월에 3박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 23일
Dear Carlos,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

Elizabeth 님, Upper Darby

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed here for two nights and we loved it! We will be back!
2024년 4월에 2박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 16일
Dear Elizabeth,Thank you so much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and we hope to se you again soon. many thanks, Natasha

10/10 - 훌륭해요

Mauricio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hermoso hotel muy bien ubicado limpio y cómodo y el personal muy atento
2024년 4월에 3박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 16일
Dear Mauricio,Thank you very much for your amazing feedback! I am delighted to know enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

Daryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
At Victoria Station. Excellemt staff. Everyone well trained and helpful. Hotel in perfect state of maintenence.
2024년 4월에 3박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 16일
Dear Daryl,Thank you very much for your lovely feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a lovely hotel. I was a little concerned about the safety of the neighborhood because it is so close to bus station, but I did not feel unsafe at all walking around. The staff went above and beyond to help me resolve an issue. And it was soooo quiet. I would definitely stay here again.
2024년 4월에 3박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 16일
Dear Nancy,Thank you so much for your fantastic feedback! It's a truly pleasure to know you enjoy your stay with us and my team looked after you so well. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - 훌륭해요

TENLEY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was perfectly located for walking to Big Ben and the London Eye. Also a 2 min walk to Victoria Station which made underground transportation a breeze. Will definitely choose to stay here next time in London
2024년 4월에 2박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 16일
Dear Tenley,Thank you very much for your fantastic review! It's a truly pleasure to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 - 훌륭해요

Yevgeniy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good rooms. Clean.
2024년 4월에 5박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 12일
Dear Yevgeniy,Thank you very much for your lovely review! I am more than happy to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 - 훌륭해요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the best hotel I’ve ever stayed at. The staff were so helpful; they had a menu of different types of pillows you could try! It is close to all the main tourist attractions and if you can get the hang of the tube it’s even closer! The bonus was the fridge was stocked for free use. The rain shower showerhead was such an indulgence!
2024년 4월에 4박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 11일
Dear Christina,Thank you very much for your amazing review! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - 훌륭해요

Annel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great location and the Hotel was very clean.
2024년 4월에 2박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 11일
Dear Anne,Thank you very much for your lovely feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is good, lots of convenient store and restaurants. Staff are very nice and helpful. Definitely will recommend and come back again. 😀
2024년 3월에 5박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 11일
Dear Michelle,Thank you very much for your amazing feedback and recommendation! I am delighted to know you enjoyed your stay with us and found my team so helpful and the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Being an the bus hub and shopping center made meeting tour buses simple and shopping readily available. Also the on site restaurant was great.
2024년 4월에 4박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 11일
Dear Steve,Thank you for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

Steele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location with friendly staff. We received welcome gifts in our room and complementary mini bar in room that is refilled daily. Room is clean with plenty charging ports. We stayed for 9 days on family trip, it’s right next to Victoria station so super easy with lots transportation choices. Restaurant onsite was trendy with awesome drink menu, no need to go far. Lots dining options near by as well. We booked early so our package also included complementary English breakfast, great spread. Same menu daily but you can pick different things, for those coffee or tea lover. They have espresso machines and drip coffee options. Tea pot provided with lots tea options…totally save you some money from having to go eat out in the morning. Highly recommend!
2024년 3월에 9박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 11일
Dear Steele,Thank you very much for your fantastic feedback and recommendation! I am delighted to know you enjoyed your stay with us and found my team so friendly. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Paddy was great! He helped us with several things including recommendations and transportation. And he was a lot of fun!
2024년 4월에 5박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 9일
Dear Andrew,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. Thank you for Paddy's personal mention, he will much appreciate it. We hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

Philippa Madeleine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the Soak too
2024년 4월에 1박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 9일
Dear Philippa,Thank you very much for your amazing feedback! I am delighted to know you enjoyed your stay with us as well as our restaurant The Soak. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - 훌륭해요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel! Perfect location
2024년 4월에 3박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 9일
Dear Kelly,Thank you very much fir your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

Olaf 님, Schieder-Schwalenberg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 9일
Dear Olaf,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 - 훌륭해요

Timothy 님, Richmond

가족 여행
좋아요: 편의 시설/서비스
This property is beyond 5 stars in every aspect. One of the finest hotels in the world!
2024년 4월에 2박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 11일
Dear Timothy,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

8/10 - 좋아요

Karen Lee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Paddy was awesome on helping us get settled in and was very thoughtful making my daughter’s 16th birthday extra special. He also gave us a list of things to do during our stay. Thank you Paddy for everything!
2024년 3월에 7박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 11일
Dear Karen Lee,Thank you very much for your fantastic feedback and for choosing us to celebrate your daughter's special occasion! It's a truly pleasure to know my team looked after you so well and Paddy will much appreciate his personal mentions. We look forward to welcoming you back soon. many thanks, Natasha

8/10 - 좋아요

Paul

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was very friendly and helpful, the room was small,
2024년 3월에 5박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 11일
Dear Paul,Thank you very much for your review! I am delighted to know you enjoyed your stay with us and found my team so friendly and helpful. We look forward to welcoming you back soon. many thanks, Natasha

6/10 - 괜찮아요

Daniela

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Positiv: Freundliches Personal. Großes Zimmer. Sauber. Neutral: Das Frühstücksbuffet war ok. Man wird satt, aber qualitativ nichts Besonderes. Wir würden in Zukunft ohne Frühstück buchen und lieber in einem Café etwas essen. Es gibt genug Möglichkeiten in der Nähe und generell unterwegs. Die Lage ist gut, viele Sehenswürdigkeiten sind gut zu Fuß erreichbar. Außerdem Bushaltestelle vor der Tür, Tube um die Ecke. Dadurch aber eben auch alles recht hektisch, sobald man aus dem Hotel kommt. Negativ: Hotel und insbesondere die Zimmer sind ziemlich in die Jahre gekommen. Das Bad bräuchte dringend eine Renovierung. Der Teppich im Zimmer ebenso.
2024년 4월에 3박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 11일
Dear Daniela,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 - 훌륭해요

Silke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr schönes Hotel, zentral gelegen. Absolut zu empfehlen! Gerne wieder!
2024년 3월에 3박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 11일
Dear Silke,Thank you very much for your fantastic feedback and recommendation! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - 훌륭해요

john

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed over Spring break of 2024. The staff was amazingly helpful, starting from the doorman who helped with our luggage, to the check-in desk staff. Both check in and out took no more than 10 minutes. They happily held our luggage both after check in and check out. The location is wonderfully close to many attractions! Clermont is also directly connected to the Victoria station. LEON (fast food) and Sainsbury's (grocery store) is just 3 minutes walk away!!! We grabbed water, fruits, sandwiches and paper plates from Sainsbury's. Our room was on the 100s level, but pin-drop silence at all hours of the day!!! Super clean room with an amazing bathroom which included a HEATED towel rack and mirror (no fogging after shower). The hand soap, shampoo and conditioner bottles are quick large and were refilled every day. The best part was the mini fridge with complementary drinks that was also refilled EVERY DAY!!!! They give you scotch, gin, red and white wine, tonic water, 2 bottles of water, can of regular and diet coke, chips, bag of popcorn, and a big Cadbury bar. They also give you coffee and tea with makers. The breakfast is not included, but I highly recommend it. "The Soak" restaurant was great. We did their tea experience and LOVED it!!! Overall, it was an amazing experience for us.
2024년 3월에 5박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 3일
Dear John,Thank you very much for your fantastic feedback and recommendation! I am only delighted to read such great and honest feedback on our hotel, our teams and the services we offer to our customers. I will pass your comments to all our teams and we all look forward to welcoming you back soon. many thanks, Natasha

10/10 - 훌륭해요

Shaunmonique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the location and staff! Very pleasant stay.
2024년 3월에 2박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 3일
Dear Shaunmonique,Thank you very much for your fantastic feedback! I am delighted to know you had such a pleasant stay with us and my team looked after you so well. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - 훌륭해요

Dwayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was jam up. Great location, amenities and lounges. Definitely will stay there again.
2024년 3월에 3박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 3일
Dear Dwayne,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

Flavio 님, Florence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 3일
Dear Flavio,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

Tina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient to everything and very easy to walk, trim or bus to other areas.
2024년 3월에 2박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 3일
Dear Tina,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - 훌륭해요

Jim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay with exceptional service, central location for sightseeing and transportation hub for getting around. Highly recommend.
2024년 3월에 4박 숙박함
답변 제공: Natasha Ludlow - General Manager 님, 2024년 4월 3일
Dear Jim,Thank you very much for your fantastic feedback and for your recommendation! I am only delighted to read such great and honest feedback on our hotel, our teams and the services we offer to our customers.I will pass your comments to all our teams and we all look forward to welcoming you back soon. many thanks, Natasha