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홀리데이 인 그랜드 래피즈 - 사우스, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 그랜드 래피즈 - 사우스, IHG 호텔
6569 Clay Avenue Sw, Grand Rapids, MI

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 755개 이용 후기 중 279개" "
평점 8 - 좋아요. 755개 이용 후기 중 224개" "
평점 6 - 괜찮아요. 755개 이용 후기 중 99개" "
평점 4 - 별로예요. 755개 이용 후기 중 89개" "
평점 2 - 너무 별로예요. 755개 이용 후기 중 64개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

4/10 - 별로예요

Diana

별로예요: 숙박 시설 상태 및 시설
The room was not clean and the tv was broken
2024년 4월에 1박 숙박함

4/10 - 별로예요

Tina

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very nice. I did not like The TV did not work Hair in the shower Bed not comfy Coffee maker took a long time.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jordan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Shennondoah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our time once we got the room situation down. It was spring break week for some families so the place was super busy but that didn't stop one of the gentlemen helping me get into a room that was ready. Thank for a little get away for my kids they enjoyed swimming! It was a little cold for me so the hot tub was my spot.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Brandon

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Understaffed. Check in took over 25 minutes. Breakfast - brought 3 of our 4 meals.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Janelle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great family get away!
2024년 3월에 1박 숙박함

8/10 - 좋아요

Uniquia

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My kid loved it from the pool to the food lol
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and breakfast was phenomenal
2024년 3월에 2박 숙박함

8/10 - 좋아요

stephanie

2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Christopher

2024년 2월에 1박 숙박함

8/10 - 좋아요

Crystal

2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Tony

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Housecleaning was great. Rooms very nice and comfortable. All first floor hallways no heat cold. Could not use exercise equipment, was freezing cold in there. No heat controls
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Keona

단체 여행
2023년 12월에 1박 숙박함

4/10 - 별로예요

Shadayah

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool looked as if it hadn’t been cleaned since before the pandemic
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

6/10 - 괜찮아요

Jaclyn

아이를 동반한 가족 여행
No towels in the pool area either night and no towels replaced in our rooms. Lots of car windows smashed in the parking lot overnight too. The pool area is extremely disability friendly, highly recommend for families. Hopefully the hotel will get the other issues figured out.
2023년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Everything was good except pool and hot tub were closed.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 9일
We apologize for our pool area being down due to preventative maintenance upkeep and hope you guys come back to visit us soon

10/10 - 훌륭해요

Evilyn 님, Naperville

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Tiesha

2023년 9월에 1박 숙박함

4/10 - 별로예요

Danielle

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We checked into our room which was a King with a pull out couch. We pulled out the couch and the linen that was left on it was dirty and had chip crumbs in it. We lifted it up and the mattress had a large red stain on it…..I don’t even want to ask what it was. We asked for new linens and had to go down and get them ourselves and remake the pull out. Our room was on the back side of the building which butted up to the freeway. All I heard all night were semi trucks and motorcycles along with people stumbling around in the hallways yelling at midnight.
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 25일
We apologize for the inconvenience you experienced while at our property, we are working diligently to fix these issues

8/10 - 좋아요

Diane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the employees were friendly and helpful. this hotel did not have a free breakfast buffet, but a very limited breakfast could be ordered.
2023년 9월에 4박 숙박함
답변 제공: Management 님, 2023년 11월 9일
We do apologize on the confusion of you thinking we have Free breakfast, and we will make sure that we are communicating that breakfast is for purchase.

8/10 - 좋아요

Mayra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Management 님, 2023년 11월 9일
Thank You for your responses and we hope to see you again here at the Holiday Inn Grand Rapids MI

10/10 - 훌륭해요

Candice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 9일
Thank You Candice for your responses and we hope to see you again in the near future

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
The room was missing sheets for the pull out bed the refrigerator did not work the breakfast was trash the customer service was not great at all
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 9일
It seems that you had a bad stay at our property and we apologize for your inconvenience, Were you able to let our front desk know of your issues within the room?

6/10 - 괜찮아요

Jaime

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Grungy
Bathtub was full of hair and dirty soap scum. Drain was backed up. Toilet wouldn’t stop running until we wiggled the flusher. Pool and hot tub looked so gross we didn’t dare use them.
2023년 9월에 3박 숙박함
답변 제공: Management 님, 2023년 10월 25일
We apologize for the inconvenience you experienced, and we are diligently working to correct them.

4/10 - 별로예요

Ineicxy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

8/10 - 좋아요

Jose L

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
muy combeniente el lugar.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 9일
Thank You for staying at our property and we hope you come back and see us again

2/10 - 너무 별로예요

Robert

Never got to stay. No email confirmation. No reservation on file when i called about it. Had to go elsewhere.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 25일
I apologize for your inconvenience, but we didn't see your reservation in our system.

10/10 - 훌륭해요

Brett

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and affordable. The pool and water slide were awesome. My daughter had a blast. We most definitely will be back ALOT 😊😊
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 25일
We are so happy that you and your family enjoyed our hotel. We hope to see you all back at our property again soon..

10/10 - 훌륭해요

Alicia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The king bed we had was amazing!! Super comfortable! We would stay again. Convenient location. I like the mobile check out option.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 25일
Thank you for your patronage and we hope to see you soon.

8/10 - 좋아요

Giuseppe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay with kids.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 25일
We appreciate you coming to visit our property with your family and hope to see you again soon.

10/10 - 훌륭해요

Yisel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Habitaciones amplias y limpias. El personal muy amable. la ubicación fue buena para nosotros ya que asistimos a un evento en el salón que esta a unos 20 metros de distancia
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was great for what we needed and the kids loved the pool area. I wouldn’t call it a lazy River, but more of a whirlpool with water that goes in a circle.
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 25일
Thank you for visiting our hotel and hope to see you again soon.

8/10 - 좋아요

China

2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 9일
We Thank you Ms, China for staying at our establishment and hope to see you again soon

4/10 - 별로예요

Joshua

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Not Worth The $
Got the King Suite. There was no bedding for the twin beds upstairs or the pullout couch downstairs. It was explicitly clear in my reservation there would be 5 people staying the night. When I asked about additional bedding I had to go downstairs to the lobby and get it myself. The bedding they threw at me out of a linen closet was dirty, stained and disgusting.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Mario

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Troy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good trip
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 29일
Thank you for staying at our property and hope to see you again

4/10 - 별로예요

Elizabeth

2023년 7월에 1박 숙박함

4/10 - 별로예요

Kassidy

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We recently stayed at this property for a weekend getaway with the kids. The pool setup for the kids was nice could use some paint and cleanup to make it look more like the brand new pictures of it they displayed. However the manager came through the pool section yelling and screaming because we had a bottle of water, and rudely yelled at us to throw it away. Then while our stay we had multiple unauthorized manually entered charges made to our card in which we are currently dealing with waiting for our money to be returned. 2/10 would not recommend.
2023년 7월에 2박 숙박함
답변 제공: Management 님, 2023년 7월 27일
Thank you for your response concerning our property, When I mention about the drinks in our pool area it was loud and because there are 2 signs that says no eating or drinking in pool area and there were multiple water bottles on ground. I was not Yelling or being rude towards anyone but was just letting everyone know there was no eating or drinking in Pool area

8/10 - 좋아요

STACY 님, GARDINER

2023년 7월에 1박 숙박함

8/10 - 좋아요

craig

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
This was an interesting two-night stay for our family since there were some really great things about the hotel and also some really not-so-great things about the experience. From the start, we booked this hotel based on the photos of the indoor water park at the facility. We also did not see the negative reviews of this place on Expedia until afterward. The hotel has definitely been renovated recently and in a really good way. In addition, the rooms are larger than average. I don't describe the hotel as "dirty" in general. However, there are signs of minor damage and debris in the room and around the property that take a little bit away from the comfort of the place. But it doesn't ruin what is overall a good hotel. The water park is definitely falling into disrepair. It wasn't as bad as I pictured based on the descriptions I read here. However, it isn't as pictured in the provided photos of the property, either. It's neat and just needs a thorough refreshing to bring back. The most frustrating part of our stay came at the end when we noticed 3 different charges from Holiday Inn totaling about $275 on our debit card. That's on top of the $320 we paid to Expedia at time of booking. The $100 incidental hold still hasn't been refunded two days later, but there is no explanation for separate charges of $113 and $65 from our stay. Even if these are holds, that's a lot! I'm awaiting explanation today.

4/10 - 별로예요

christina

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Poor … paint peeling, no hot water, badly in need of upgrades. Breakfast area was dirty, where coffee was located. Would not stay here again. Kids are was ok but jets not working on the hot tub.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved everything except the hot tub was not working and that was a main reason for coming.
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 29일
I do apologize that our hot tub was not up and running at the time but hopefully if you choose to come back and stay with us you can enjoy our hot tub

6/10 - 괜찮아요

Christopher

좋아요: 청결 상태
Not much
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

T christopher

2023년 6월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 9일
We hope you enjoyed our establishment and hope to see you soon

10/10 - 훌륭해요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They dnt have a complementary breakfast
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 29일
Unfortunately only Holiday Inn Express have free breakfast and Holiday Inn you pay for breakfast

8/10 - 좋아요

STEPHANIE

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
I picked this property to stay at because of the mini water park inside. It was clean, the front desk staff was friendly but the bed was rock hard and the water in the kids section was freezing cold. I'm thankful my child isn't old enough to be disappointed because i would be very upset spending the money specifically for the water park but not being able to use it.
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Adolfo

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
It was average. Couldn’t find the TV remote. Went to front desk. No one there. We’re disappointed with breakfast. They were very busy and it seemed like there was just one person to take care of the dining area. We left and went to McDonald’s, where they even brought our breakfast to our table. Other than that , it’s a nice place to stay. And it’s convenient.
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Kim

2023년 6월에 1박 숙박함