3 개의 야외 수영장, 07:00 ~ 22:00 오픈, 수영장 파라솔, 일광욕 의자

쉐라톤 샌디에이고 호텔 앤드 마리나 여행 후기

4 out of 5
쉐라톤 샌디에이고 호텔 앤드 마리나
1380 Harbor Island Dr, San Diego, CA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 2244개 이용 후기 중 1032개" "
평점 8 - 좋아요. 2244개 이용 후기 중 465개" "
평점 6 - 괜찮아요. 2244개 이용 후기 중 302개" "
평점 4 - 별로예요. 2244개 이용 후기 중 229개" "
평점 2 - 너무 별로예요. 2244개 이용 후기 중 216개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Heung Sik

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Sean Clancy 님, 2023년 5월 9일
Hi Heung, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent stay with us and look forward to welcoming you back to San Diego soon.

6/10 - 괜찮아요

Sang Ki

출장 여행
별로예요: 청결 상태, 객실의 편안함
2023년 3월에 6박 숙박함
답변 제공: Sean C 님, 2023년 4월 6일
We apologize that we did not exceed your expectations on your recent visit to our hotel. I hope that the next time you visit San Diego, you will give us an opportunity to improve.

8/10 - 좋아요

Jeong-Hyun

출장 여행
좋아요: 청결 상태, 객실의 편안함
2022년 9월에 5박 숙박함
답변 제공: Sheraton Team 님, 2022년 9월 16일
Dear Jeong-Hyun, Thank you for your rating of the Sheraton San Diego Hotel & Marina. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Best Regards,Sheraton Team

8/10 - 좋아요

Daniel

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Of course the location is beautiful and restful to the eye. My only complain is that I felt almost $500 for one night was a bit rich when a breakfast wasn't even provided.
2024년 4월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 16일
Hi Daniel, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's beautiful location and had an excellent stay. We understand your frustration and will be taking this feedback into consideration for the future. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.

10/10 - 훌륭해요

Erin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice views of the marina, close to airport but quiet
2024년 4월에 2박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 15일
Hi Erin, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed the property's stunning views of the Marina and close proximity to the airport. It was a pleasure to have you as a guest and we look forward to welcoming you back again soon.

10/10 - 훌륭해요

Junchen 님, Concord

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 2박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 15일
Hi Junchen, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent stay and look forward to welcoming you back to San Diego in the future.

10/10 - 훌륭해요

Andrew

Excellent ribeye steak dinner. Servers were fantastic. Bar was under stocked. Hotel was pricy but worth it.
2024년 4월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 15일
Hi Andrew, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the hotel's newly renovated restaurant and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

6/10 - 괜찮아요

Christine

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Nothing unique about the property. The check-in area looks run down and is not the best first impression. The check-in person was the best part of the stay. The bed was so tall it should have come with steps. I never thought toilet seats could be uncomfortable, but Sheraton definitely found them. The check-out person should give out the card needed to get out of the parking lot instead of making guests walk all the way back. Poor service.
2024년 4월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 15일
Hi Christine, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was great, construction not so much.
2024년 4월에 1박 숙박함
답변 제공: Iris Chen 님, 2024년 4월 13일
Thank you, Kevin, for your feedback! We're glad you enjoyed your stay overall. We apologize for any inconvenience caused by the construction. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for an even better experience in the future.

6/10 - 괜찮아요

Dan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The Restaurant at the bay tower was sub par.
2024년 4월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 12일
Hi Dan, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon to see the completed transformation of the property.

10/10 - 훌륭해요

Debra

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I was treated so well!!! Kindness, and professional service rolled into one. This hotel helped me feel there is still awesome customer service in this world!!! A FAR difference with the last “5” star hotel I was at!! Thank You!!! Deb
2024년 4월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 12일
Hi Deb, thank you for taking the time to leave a review. We are pleased to hear that your stay exceeded your expectations and that you experienced excellent guest service. It was a pleasure to have you as a guest and we look forward to welcoming you back again soon.

8/10 - 좋아요

Lori 님, San Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스
It was ok for the price but under construction and it was not mentioned beforehand. Pool is not available either.
2024년 4월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 11일
Hi Lori, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. We hope to welcome you back to San Diego soon to see the completed transformation of the property.

8/10 - 좋아요

Ushangi

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
all good
2024년 4월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 11일
Hi Ushangi, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent visit and look forward to your next stay with us.

10/10 - 훌륭해요

Victor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel still under renovation but rest of it is excellent and outstanding ! We will come back again .
2024년 3월에 2박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 11일
Hi Victor, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that your stay exceeded your expectations and would be delighted to welcome you back soon to see the completed transformation of the property.

8/10 - 좋아요

Lorenza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok checking service
2024년 4월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 11일
Hi Lorenza, thank you for taking the time to review your stay with us. We are pleased to hear that you had an excellent visit and will be taking this feedback into consideration for the future. We look forward to welcoming you back to San Diego soon.

10/10 - 훌륭해요

Timothy 님, CLARKDALE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A beautiful property with very nice amenities. Well kept, clean and comfortable. Next time, hoping to have more time to enjoy all that it offers.
2024년 4월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 10일
Hi Timothy, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed the property and greatly appreciate your feedback. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.

10/10 - 훌륭해요

Hayley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay at the Sheraton. Both properties are beautful. Upon arrival we realized we went to the wrong tower. The staff was very accomadating and understanding. They offered us many options to accommodate us and held our bags for us and even brought them over to the other tower. We thought we were going to have to walk to the other tower, totally fine 5min walk, but they offered to bring us with the golf cart along with our bags. What a nice surprise. Everyone was very nice and professional. The property eas pretty much close to everything or a 10 min drive. We will definitely stay again
2024년 4월에 2박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 9일
Hi Hayley, thank you for taking the time to leave a review. We are delighted to hear that you experienced exceptional guest service and enjoyed the property's central location. It was a pleasure to host you and we look forward to your next stay with us.

8/10 - 좋아요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 9일
Hi Donna, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent visit and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 8일
Hi Brenda, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay in San Diego and look forward to welcoming you back again soon. It was a pleasure to have you as a guest.

10/10 - 훌륭해요

Lucerito

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was so friendly and welcoming, the halls smelled fresh, clean, vibrant so did the rooms.
2024년 1월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 8일
Hi Lucerito, thank you for taking the time to leave a review. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back to San Diego soon.

10/10 - 훌륭해요

Karen 님, Las vegas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were great. Some parts of property slightly dated but appears to be under renovations. I had no issues or complaints during my stay.
2024년 4월에 3박 숙박함
답변 제공: Iris Chen 님, 2024년 4월 5일
Thank you, Karen, for your kind words! We're delighted you enjoyed the interaction with our staff. We greatly appreciate your understanding regarding the property's renovations. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay!

10/10 - 훌륭해요

Gohar

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like this hotel
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Alba

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was great! Very clean! Hospitality was amazing!
2024년 4월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 5일
Hi Alba, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and experienced exceptional guest service. We greatly appreciate the positive feedback and look forward to welcoming you back to San Diego soon.

10/10 - 훌륭해요

Armida

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien!!
2024년 3월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 4일
Hi Armida, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent visit and look forward to welcoming you back to San Diego soon. It was a pleasure to have you as a guest.

10/10 - 훌륭해요

Raffaello

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 5일
Hi Raffaello, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent time in San Diego and look forward to welcoming you back soon. It was a pleasure to have you as a guest.

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly. Nice pool and the rooms were clean. The onsite dining is nice but a bit pricey.
2024년 4월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 4일
Hi Linda, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed your stay and experienced exceptional guest service. We greatly appreciate your feedback and will be taking it into consideration for the future. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

2/10 - 너무 별로예요

Nikolay

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely the most horrible experience with Sheraton in my life so far. I stayed in Marina Tower last week.The hotel is under some remodeling. No swimming pools, only one overpriced restaurant, remodeling noise starts at about 7 am. I think this actually could be a nice place to stay, but not at this time. Nikolay
2024년 3월에 3박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 2일
Hi Nikolay, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We would be delighted to welcome you back soon to see the completed transformation of the property and provide an exceptional guest experience.

8/10 - 좋아요

Rachel

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 1일
Hi Rachel, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.

10/10 - 훌륭해요

Alka 님, edmonton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
As a Sheraton always is , PERFECT
2024년 3월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 1일
Hi Alka, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that you had an excellent visit and greatly appreciate the positive feedback. It was a pleasure to host you and we hope to welcome you back again soon.

10/10 - 훌륭해요

Pamela J

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All great here but didn't like having to pay $49 per night to park in hotel parking lot. At $200 per night you would think parking is included.
2024년 3월에 2박 숙박함
답변 제공: Iris Chen 님, 2024년 3월 30일
Thank you, Pamela, for your valuable insights. We're glad to hear that overall you enjoyed your stay. Your feedback regarding parking fees is noted. We aim to provide value-added services and appreciate your input as we continually enhance our guest experience. We look forward to hosting you again soon!

10/10 - 훌륭해요

Alyssa

2024년 3월에 2박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 19일
Hi Alyssa, thank you for taking the time to leave a review. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back to San Diego soon.

10/10 - 훌륭해요

Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to airport with shuttle, nice room, nice choices at restaurant and open late
2024년 3월에 1박 숙박함
답변 제공: Iris Chen 님, 2024년 3월 30일
Thank you, Marie, for your wonderful review! We're delighted to hear that you enjoyed our airport services, room, and dining options. We appreciate your kind words and hope to welcome you back soon!

10/10 - 훌륭해요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After a few days of vacationing this property was by far the cleanest and comfortable, felt like home.
2024년 3월에 1박 숙박함
답변 제공: Iris Chen 님, 2024년 3월 30일
Thank you, Rachel, for your amazing review! We're delighted to hear that your stay with us was pleasant and home-like. We strive to provide our guests with the best experience possible and are thrilled to have exceeded your expectations.

10/10 - 훌륭해요

Bernardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 3월에 5박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 11일
Hi Bernardo, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.

6/10 - 괜찮아요

Scott

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Front desk person gave us the wrong room and then was rude when asked to give us the correct room. Also happened to several others traveling with us with their rooms too.
2024년 3월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 3월 29일
Hi Scott, thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention to improve the guest experience. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional stay.

4/10 - 별로예요

Joshua

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
FALSE ADVERTISEMENT. When booking the room, it showed a pic of modern, newly done rooms but when arriving, room was old and outdated. Not what was shown when booking the rooms. Wouldn’t stay here again, felt dirty.
2024년 3월에 1박 숙박함
답변 제공: Iris Chen 님, 2024년 3월 29일
Dear Joshua,We sincerely apologize for the confusion regarding the room presentation. We strive to accurately depict our accommodations online. We regret that the room didn't meet your expectations. We will continue to improve platform representation of our rooms. We hope you will reconsider and revisit us, allowing us the opportunity to deliver a more fulfilling experience.Warm Regards,Sheraton San Diego Hotel & Marina

6/10 - 괜찮아요

kenneth

Stay was fine. When I checked in I was told to take elevator to 4th floor, cross the hall to north elevators and then go to 2nd floor to get to my room. After 45 minutes trying to find my room I asked an employee who informed me it was in the other tower 3 parking lots away. Other than that the stay was fine
2024년 3월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 3월 28일
Hi Kenneth, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.

10/10 - 훌륭해요

Kenneth

2024년 3월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 16일
Hi Kenneth, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back again soon.

2/10 - 너무 별로예요

Cesar

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is under construction. Extra feels for parking.
2024년 3월에 2박 숙박함
답변 제공: Sean Clancy 님, 2024년 3월 27일
Hi Cesar, thank you for taking the time to leave a review. We greatly appreciate your feedback and would be delighted to welcome you back soon to see the completed transformation of the property.

4/10 - 별로예요

Carolyn

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Upon checking in, we were sent to the wrong room and had to pack up our things and switch to a room that no later than an hour later a service man came nocking on our door saying the room needed repairs. Then the morning after the first night, we woke up to no running water. This was a major inconvenience and extremely stressful as we could not get ready for an important meeting that day. Everything else was fine. But not having water, even if out of management's control, for a third of the stay was unacceptable and troublesome.
2024년 3월에 3박 숙박함
답변 제공: Iris Chen 님, 2024년 3월 27일
Dear Carolyn,We deeply regret the inconvenience you experienced during your stay. Please accept our sincerest apologies for the error in room assignment and subsequent maintenance issues. We understand the frustration caused by the water outage, especially during your important meeting. Your feedback is invaluable, and we're committed to improving our services to prevent such occurrences in the future. Despite these challenges, we're grateful for your acknowledgment of other aspects of your stay. We hope to welcome you back to exceed your expectation in the future.Warm Regards,Sheraton San Diego hotel & Marina

6/10 - 괜찮아요

Frances

가족 여행
Unfortunately for us the pool and grounds were being renovated so we had to go over to the sister hotel to swim. Not ideal. Staff were great! Location so close to the airport was perfect.
2024년 3월에 3박 숙박함
답변 제공: Sean Clancy 님, 2024년 3월 26일
Hi Frances, thank you for taking the time to leave a review. We greatly appreciate your feedback and are thrilled to hear that you experienced exceptional guest service and enjoyed the property's central location. It was a pleasure to host you and we would be delighted to welcome you back to San Diego soon to see the completed transformation of the hotel.

2/10 - 너무 별로예요

Jillian

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
It took me over 30 minutes to check in. As the room I booked was not the room I was given at first. Going back down to the front desk, they then gave me the room I originally booked with a king size bed. The new room I received is something that you have to go outside of the hotel to access, it is even at a lower level than the parking lot. The parking lot is my balcony view, I am actually staring up at the parking lot as my room sits lower than ground level…Because of this, the room smells very musty. And I cannot forget the only reason I am here is on a staycation, I live less than 10 minutes from this hotel. I booked this stay for a relaxing trip to enjoy the hot tub and the pool as they looked great in the pictures. Upon check-in I am told that the hot tub and the pool in this building does not work. I have to go outside of the hotel and wait for some little trolley car to pick me up and take me to the other side/Other building of the hotel to use their pool and hot tub as only one side is functioning. I wish I would’ve booked a different hotel in the downtown gaslamp area instead.
2024년 3월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 3월 26일
Hi Jillian, thank you for sharing your feedback. We truly appreciate your time and the opportunity to address your concerns. Your input is invaluable to us, and we will promptly address it with our team to enhance our guest service for the future. We are committed to regaining your trust and look forward to welcoming you back to experience the fully transformed property. Should you have any further questions or concerns, please feel free to contact our Front Desk at any time.

8/10 - 좋아요

nick

2024년 3월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 15일
Hi Nick, thank you for taking the time to leave a review. We are thrilled to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.

6/10 - 괜찮아요

Leng

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I booked a reservation for two nights and wasn't told that it had included the overnight parking for each night I was there by the receptionist nor did they bring to my attention that I had two days worth of activities for my stay either. Instead they informed me about the things that were mentioned but failed to mention that I had them.
2024년 3월에 2박 숙박함
답변 제공: Iris Chen 님, 2024년 3월 25일
Dear Leng,We apologize for any miscommunication regarding your reservation. Our team strives to provide comprehensive information to enhance your stay. Your feedback is valuable, and we'll work on improving our communication to ensure all amenities and activities are clearly outlined for our guests in the future. We hope to have the opportunity to better serve you next time.Warm Regards,Sheraton San Diego Hotel & Marina

2/10 - 너무 별로예요

Cletis

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Mim Dodson 님, 2024년 3월 26일
Dear Cletis, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon and provide an exceptional guest experience.

10/10 - 훌륭해요

Maribeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the spectacular views
2024년 3월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 3월 25일
Hi Maribeth, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's stunning views of the Marina and look forward to welcoming you back to San Diego soon.

8/10 - 좋아요

BraNd3lL

2024년 3월에 1박 숙박함
답변 제공: Sean Clancy 님, 2024년 4월 15일
Hi BraNd3IL, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent visit and look forward to your next stay with us. It was a pleasure to have you as a guest.

8/10 - 좋아요

Kristy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved everything about the property, but was not told the pool area was all closed off and under construction. :( My only let down, otherwise, great hotel!!! Loved the distance from the pier, airport and zoo.
2024년 3월에 2박 숙박함
답변 제공: Sean Clancy 님, 2024년 3월 25일
Hi Kristy, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and enjoyed the property's central location. We greatly appreciate your feedback and would be delighted to welcome you back soon to see the completed transformation of the property.

10/10 - 훌륭해요

Aurea

좋아요: 청결 상태, 직원 및 서비스
The water was shut off so we have to go to another sister hotel for lunch but I guess it was beyond their control!
2024년 3월에 1박 숙박함
답변 제공: Iris Chen 님, 2024년 3월 25일
Hello Aurea,We sincerely apologize for the inconvenience caused to you due to the water outage. Your understanding means a lot to us, and we're glad your overall experience remained satisfactory. We look forward to welcoming you back for an even better experience in the future!Warm Regards,Sheraton San Diego Hotel & Marina

6/10 - 괜찮아요

Debbie

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a booking for two rooms for over 4 months, arrived and was told no rooms available, Had been relocated to a substandard Hotel. Not happy at all.
2024년 3월에 3박 숙박함
답변 제공: Iris Chen 님, 2024년 3월 25일
Dear Debbie,We sincerely apologize for the inconvenience you experienced during your stay. We understand your frustration and regret any disappointment caused by the relocation. Your feedback is invaluable, and we're actively working to prevent such occurrences in the future. Please accept our apologies, and we hope to regain your trust on your next visit.Warm Regards,Sheraton San Diego Hotel & Marina