Dear Kyung Joon,Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear guestt,Thank you for your stay at the Novotel Suites Berlin City Potsdamer Platz and the associated review. We are pleased that you were mostly satisfied with your visit. Nevertheless, we had to recognize that in some points we could not fully convince you of our efforts to offer you the best possible hotel experience. We apologize for the fact that there was also cause for criticism.We will do our best to improve in this area as well and to prove this during your next visit.Sincerely,Your Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Seo, thank you so much for your kind feedback and the recommendation. Warm regards,

Dear Novotel Suites Guest, thank you so much for the great feedback and the important review. Best regards,

Dear Si Hyun, thank you so much kind review and the perfect score. We are looking forward to welcoming you soon back. Kind regards from Berlin, Dennis

Dear Guest, thank you very much for your feedback! We hope to see you soon again in Berlin! 고맙습니다, Dennis M /Guest Relation Manager

Dear AmaleThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear JasminThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear JanetThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Allan,Thank you for choosing Novotel Suites Berlin City Potsdamer Platz for your recent stay. We appreciate your feedback and apologize for any inconvenience you experienced upon arrival. We strive to provide a warm welcome to all our guests and we will take your comments into account to ensure that our check-in process is as efficient and friendly as possible. We appreciate your feedback regarding our standards and will consider it for future improvements.Thank you for bringing these matters to our attention.Kind regards,Novotel Suites Berlin City Potsdamer Platz

Dear Mandy, Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Andreas, Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Mandy,Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Sabrina, Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Lawrence, Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Mrs. {guest_last_name},Dear Mr. {guest_last_name},We are sure that our efforts to offer you the best possible service at the Novotel Suites Berlin City Potsdamer Platz have not passed you by. Unfortunately, your feedback also indicates that we were not able to convince you across the board.We will take your justified criticism to heart and do our utmost to improve further.We will be happy to convince you during your next stay. We thank you for your honest and constructive feedback.Best regards,Your Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Søren ,We are very pleased that you felt comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement.We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings,Your Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Jayson, Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Alicia, We are sure that our efforts to offer you the best possible service at the Novotel Suites Berlin City Potsdamer Platz have not passed you by. Unfortunately, your feedback also indicates that we were not able to convince you across the board.We will take your justified criticism to heart and do our utmost to improve further.We will be happy to convince you during your next stay. We thank you for your honest and constructive feedback.Best regards,Your Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Kristiane, Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Florian, Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Guest,Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Alecs,Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Sehr geehrter KaiVielen Dank für Ihre Rückmeldung! Unser gesamtes Team freut sich zu hören, dass Ihnen Ihr Aufenthalt bei uns im Novotel Suites Berlin City Potsdamer Platz gefallen hat. Wir entschuldigen uns zutiefst, wenn unser Housekeeping-Team während Ihres Aufenthalts bei uns einen negativen Eindruck hinterlassen hat. Unser Housekeeping-Team ist bestrebt, sehr hohe Servicestandards zu erfüllen. Da Verbesserungen jedoch eine unserer Prioritäten sind, nehmen wir uns Ihren Kommentar zu Herzen und werden mit unserem Team kommunizieren, um künftige Vorkommnisse zu verhindern. Dieser Vorfall ist in keiner Weise repräsentativ für die Qualität, die wir unseren Gästen bieten möchten.Wir hoffen Sie schon bald wieder bei uns begrüßen zu dürfen und uns bis dahin noch etwas verbessern zu können, um Ihren Aufenthalt zu einem rundum gelungenen Erlebnis zu machen.Es grüßt Sie freundlich,Ihr Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Shuhei,We are very pleased that you felt comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement.We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings,Your Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Sehr geehrter Gerd,Vielen Dank für Ihre Rückmeldung! Unser gesamtes Team freut sich zu hören, dass Ihnen Ihr Aufenthalt bei uns im Novotel Suites Berlin City Potsdamer Platz gefallen hat. Wir entschuldigen uns, wenn Sie warten mussten, um einen freien Tisch zum Frühstück zu bekommen. Früher am Morgen ist es normalerweise einfacher, einen Sitzplatz zu finden als am späten Vormittag. Um dieser Situation entgegenzuwirken, haben wir Maßnahmen ergriffen, um unsere Gäste im Voraus über die geschäftigsten Frühstückszeiten zu informierenWir hoffen Sie schon bald wieder bei uns begrüßen zu dürfen und uns bis dahin noch etwas verbessern zu können, um Ihren Aufenthalt zu einem rundum gelungenen Erlebnis zu machen.Es grüßt Sie freundlich,Ihr Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Erik,We are sure that our efforts to offer you the best possible service at the Novotel Suites Berlin City Potsdamer Platz have not passed you by. Unfortunately, your feedback also indicates that we were not able to convince you across the board.We regret this fact and ask for your forgiveness.We will take your justified criticism to heart and do our utmost to improve further.We will be happy to convince you during your next stay that we were able to realize our promise. We thank you for your honest and constructive feedback.Best regards,Your Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Emma,Thank you for your stay in Novotel Suites Berlin City Potsdamer Platz and the associated review.We are pleased that you were mostly satisfied with your visit. Nevertheless, we have to recognize that in some points we could not fully convince you of our efforts to offer you the best possible experience.We regret you felt disappointed for not having been replenish with coffee during our daily cleaning. Of course, in such case, it is always possible to go to reception and ask for extra coffee bags if needed. We will be happy to help. Regarding checking-in, we can understand your wish to check in before the official check-in time, especially after a long journey, but we cannot guarantee that your room will be ready before 3pm as it depends from the availability of the rooms on the day in question. We regret that we could not offer you a check-in at the time you requested. Without a doubt, the satisfaction of our guests is our top priority, so we would be very happy about another chance to convince you of this.Kind regardsYour Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Mr. Iothar,Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Sehr geehrter Eric,Vielen Dank für Ihre Rückmeldung! Unser gesamtes Team freut sich zu hören, dass Ihnen Ihr Aufenthalt bei uns im Novotel Suites Berlin City Potsdamer Platz gefallen hat. Wir hoffen Sie schon bald wieder bei uns begrüßen zu dürfen und uns bis dahin noch etwas verbessern zu können, um Ihren Aufenthalt zu einem rundum gelungenen Erlebnis zu machen.Es grüßt Sie freundlich,Ihr Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Monica,Thank you for your stay at the Novotel Suites Berlin City Potsdamer Platz and the associated review. We are pleased that you were mostly satisfied with your visit. Nevertheless, we had to recognize that in some points we could not fully convince you of our efforts to offer you the best possible hotel experience. We regret that our housekeeping team made a negative impression during the daily cleaning of your room. As part of our daily cleaning, our team should have refilled your room with some coffee. We apologize if it was not the case. Our housekeeping team is committed to meeting very high service standards and we will take steps to improve even further in this area. Moreover, as soon as we received your feedback regarding moths, we went to check the room you stayed in. We have not found any. However we take such matter very seriously and we conducted a training with members of the cleaning team regarding the measures for the early detection of the insects. We apologize for the fact that there was also cause for criticism.We will do our best to improve in this area as well and to prove this during your next visit.Sincerely,Your Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear guest,Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.For environmental reasons, our rooms are equipped with an air-cooling system that regulate itself depending on the temperature outside. This enable us to better limit our environmental footprint. We deeply regret that the air conditioning system caused dissatisfaction during your stay.At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Adriana,Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We deeply regret that your stay suffered from a lack of cleanliness in your room. As improvement is one of our priorities, we take your comment to heart. Our housekeeping team strives to meet very high cleaning standards. Nonetheless, we will take steps to improve further in this area in the hope of not disappointing you during your next stay. These incidents are in no way representative of the quality we endeavor to offer to our guests.At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Mr. Kitchens,We sincerely apologize for the delay in responding to your previous email. It seems there was a technical issue that prevented us from receiving your original message. Your feedback is of utmost importance to us, and we deeply regret any inconvenience you have experienced.We have now retrieved your initial email and have thoroughly investigated the concerns you raised. We take such matters very seriously and have already taken appropriate actions to address them. Upon your notification of the bed bug issue in your room, we promptly engaged professional pest control services to address the situation. Please understand that bedbugs are a global issue and their presence is not necessarily indicative of a lack of cleanliness. They can be inadvertently introduced into a room through luggage, which is why we have stringent protocols in place to address such situations swiftly.As a hotel frequented by international travelers, we cannot completely prevent their occasional appearance, but we are committed to ensuring our guests' well-being and comfort. We apologize for any discomfort you experienced during your stay.In light of your recent communication and the attached image of the bed bug, we have escalated the matter internally and will take any necessary actions to prevent such incidents in the future. We understand that this has also affected your home, and we regret the inconvenience you have faced.Rest assured that your feedback is invaluable to us, and we are taking all necessary steps to improve our service and prevent such issues from recurring. Once again, we apologize for any inconvenience and thank you for bringing this matter to our attention. Your satisfaction is of the utmost importance to us, and we will do everything in our power to make amends.Sincerely,Your Novotel Suites Team

Dear Mrs. Kelly,Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

Dear Mahbod, We are very pleased that you felt comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement.We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings,Your Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin