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노보텔 멜버른 프레스턴 여행 후기

4.5 out of 5
노보텔 멜버른 프레스턴
215 Bell Street, Preston, VIC

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 157개 이용 후기 중 92개" "
평점 8 - 좋아요. 157개 이용 후기 중 35개" "
평점 6 - 괜찮아요. 157개 이용 후기 중 20개" "
평점 4 - 별로예요. 157개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 157개 이용 후기 중 3개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Helen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good a commodity on and relatively quiet, easily accessible. Breakfast is over-priced and have to pay separately for a barista coffee. Should at least have some bottled water in the fridge in the room as well.
2024년 3월에 2박 숙박함
답변 제공: Dinesh 님, 2024년 3월 25일
Dear Helen,Thank you for your feedback and we are pleased to hear you had a comfortable stay. We are looking forward to welcoming you back to Novotel Preston.RegardsDinesh

6/10 - 괜찮아요

Dianne

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
I found the reception staff to be a little less than helpful, however I know that they are front line and often get the brunt of people's frustration. I was awoken at 3.30am by the rubbish truck emptying the large blue bins, that was very annoying. One of the rooms I stayed in the bathroom was so small if I was a very large person I would have struggled to get in and move around. (511)
2024년 3월에 2박 숙박함
답변 제공: Dinesh 님, 2024년 3월 12일
Dear Dianne,Thank you for your feedback and please accept my apologies if you felt that our team members were unhelpful.It is often difficult for us to control events outside the hotel however the team would have been happy to offer you a different room. We do hope to offer you a better experience on your next visit.RegardsDinesh

6/10 - 괜찮아요

ahmad 님, christchurch

별로예요: 직원 및 서비스
Hidden costs and rude staff
2024년 2월에 1박 숙박함
답변 제공: Dinesh 님, 2024년 2월 8일
Hi Ahmad, thank you for your feedback. We noted that the only extra cost that you have paid for is for the Car parking. This charge is mentioned in the reservation confirmation from Expedia and is also mentioned on the website. Kind regards,

8/10 - 좋아요

tony

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Dinesh 님, 2024년 1월 23일
Hi Tony, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,

10/10 - 훌륭해요

Natalia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is great in this hotel. We got the suites on the top floor looking out the city.A
2024년 1월에 2박 숙박함
답변 제공: Dinesh 님, 2024년 1월 23일
Hi Natalia, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Dinesh 님, 2024년 1월 31일
Hi, thank you for your feedback and stay with us. We are glad to hear that you enjoyed your stay with us. We are looking forward to seeing you again. Kind regards,

10/10 - 훌륭해요

Sue

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay again. Comfortable bed and bedding. Room with everything I needed. Quiet. Convenient location for trains and trams. Will return.
2024년 1월에 1박 숙박함
답변 제공: Dinesh 님, 2024년 1월 23일
Hi Sue, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,

8/10 - 좋아요

Charlie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was amazing but the $20 parking was a sting.
2023년 12월에 1박 숙박함
답변 제공: Dinesh 님, 2023년 12월 27일
Dear Charlie,Thank you for your feedback and we are looking to welcoming you back to Novotel Melbourne Preston.RegardsDinesh

4/10 - 별로예요

takeshi

2023년 12월에 1박 숙박함
답변 제공: Dinesh 님, 2023년 12월 7일
Hi Takeshi, many thanks for your feedback and we are looking forward to welcoming you again at the Novotel Melbourne Preston. Kind regards

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
Very clean and bright first impression...to be able to check in late was a bonus... The check in was very pleasant and took no time at all... My partner & I enjoyed our stay that much we booked another night...we requested a late check out thinking only one hour extra but was given 2 hours extra... Definitely we will stay at the Novotel Preston again
2023년 11월에 1박 숙박함
답변 제공: Dinesh 님, 2023년 12월 7일
Hi Andrew, thank you for your feedback. We are pleased to hear that you have thoroughly enjoyed your stay with us. We are looking forward to welcoming you again at the Hotel. Kind regards,

6/10 - 괜찮아요

Monica

2023년 12월에 1박 숙박함
답변 제공: Dinesh 님, 2023년 12월 27일
Dear Moncia,Thank you for your feedback. We would appreciate if you can provide us with detailed feedback so we can improve our offering.RegardsDinesh

10/10 - 훌륭해요

Sophie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Dinesh 님, 2023년 12월 1일
Dear Sphie,Thank you for your rating. Looking forward to welcoming you back.RegardsDinesh

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Dinesh 님, 2023년 12월 1일
Dear George,Thank you for your rating and looking forward to welcoming you back.RegardsDinesh

6/10 - 괜찮아요

Sumar El

가족 여행
좋아요: 청결 상태
Hotel was clean and quiet. Cafe inside was convenient in the morning. However disability parking area was closed off and parking underground was not free for guests. We had to park on the road which was not convenient or close from the entrance of the hotel.
2023년 11월에 2박 숙박함
답변 제공: Dinesh 님, 2023년 11월 28일
Hi Sumar, thank you for your recent stay and feedback. We are glad to hear that you have enjoyed your stay with us. Kindly note that Parking facility is available at the Hotel for an additional cost of 20. We are looking forward to welcoming you again. Kind regards

10/10 - 훌륭해요

Colleen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were amazing. Always friendly and helpful.
2023년 11월에 2박 숙박함
답변 제공: Dinesh 님, 2023년 11월 16일
Hi Colleen, thank you for your recent stay and recent feedback. We are so glad to hear that you have enjoyed your stay with us and we look forward to welcoming you again. Kind regards

8/10 - 좋아요

luke

2023년 11월에 3박 숙박함
답변 제공: Dinesh 님, 2023년 12월 7일
Hi Luke, many thanks for your feedback. We are looking forward to welcoming you again at Hotel. Kind regards,

10/10 - 훌륭해요

Douglas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Dinesh 님, 2023년 11월 8일
Hi Douglas, many thanks for your feedback. We are glad to hear that you enjoyed your stay with us. We are looking forward to welcoming you again.Kind regards,

10/10 - 훌륭해요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Dinesh 님, 2023년 11월 8일
Hi Samuel, many thanks for your feedback. We are looking forward to welcoming you again with us. Kind regards,

10/10 - 훌륭해요

Ruth

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff so accommodating. Everything clean. Perfect for our needs. Tea at the restaurant was great too.
2023년 10월에 1박 숙박함
답변 제공: DINESH 님, 2023년 10월 29일
Dear Ruth,We are pleased to hear your feedback and hope to welcoming you back soon.RegardsDinesh

10/10 - 훌륭해요

Brett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic room. Great service.
2023년 10월에 1박 숙박함
답변 제공: Dinesh 님, 2023년 10월 29일
Dear Brett,Thank you for your feedback and looking to welcoming you back to novotel Preston.

10/10 - 훌륭해요

Stuart

2023년 10월에 3박 숙박함
답변 제공: DINESH 님, 2023년 10월 25일
Dear Stuart,thank you for your feedback and we are looking forward to welcoming you back to Novotel Preston.RegardsDinesh

10/10 - 훌륭해요

phil

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It had everything and was easy to get to places and parking was good, restaurant was pretty good as well , great breakfast buffet. Will keep coming to this place again and again.👍
2023년 10월에 5박 숙박함
답변 제공: DINESH 님, 2023년 10월 17일
Dear Phil,Thank you for sharing your experience and we are pleased to hear that you enjoyed your stay with us at Novotel Melbourne Preston. Regards

6/10 - 괜찮아요

Neil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Small bathroom.
The room overall was decent in size and the bed was comfortable, however the size of the bathroom let it down. I could not sit down on the toilet comfortably. When I sat down, I knocked the toilet roll off the holder and had my shoulder jammed against the bath rail. Very uncomfortable.
2023년 10월에 1박 숙박함
답변 제공: Dinesh 님, 2023년 10월 17일
Dear Neil,thank you for your feedback and please accept my apologies for the inconvenience caused. Please let us know of your next arrival and we will allocate you a room for a better expereince.RegardsDinesh

6/10 - 괜찮아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Hieu 님, 2023년 10월 17일
Good afternoon Christopher, Thank you for taking time to leave your feedback for us here at Novotel Melbourne Preston. We're sorry to hear that you had an average stay. Please do feel free to let us know what we can do to make your stay more enjoyable next time.

10/10 - 훌륭해요

Julie

가족 여행
Our stay at the Novatel was fantastic. Great room, great service, great food!!! We will return 🙂
2023년 9월에 5박 숙박함
답변 제공: Dinesh 님, 2023년 10월 3일
Hi Julie,Thank you for your email and we are pleased to hear about your stay. We are looking forward to welcoming you back.RegardsDinesh

10/10 - 훌륭해요

Bianca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfy bed, lots of hot water and great shower pressure.
2023년 9월에 2박 숙박함
답변 제공: Dinesh 님, 2023년 10월 3일
Hi Bianca, thank you for your feedback. We are looking forward to welcoming you again at the Novotel Melbourne Preston.

8/10 - 좋아요

Cheryl

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were friendly and were able to supply a shower chair when asked. The room was fabulous and suited our purpose very well. The downside was the lack of non digital information. There were no instructions on using the air conditioner and so we were chilly at night. Equally you had to use a QR code for in room service which I don't use. They read the menu aloud when I rang but a hard copy would be very useful. The breakfast was very good and so was our evening meal when we ate there - if a little tardy arriving!
2023년 9월에 3박 숙박함
답변 제공: Dinesh 님, 2023년 9월 25일
Dear Cheryl,thank you for your feedback on your recent stay and we are pleased to hear that you enjoyed your stay. Due to our commitment to sustainability we had to resort to Digital options however please feel free to contact our Front Desk team that can assist you and are available the entire day.RegardsDinesh

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a lovely comfortable place to stay, and stay were so friendly. The restaurant and their staff were an added bonus. Definitely will be back
2023년 9월에 1박 숙박함
답변 제공: Dinesh 님, 2023년 9월 18일
Hi Denise, many thanks for your feedback. We are glad to hear that you have enjoyed your stay with us and we are looking forward to welcoming you again. Kind regards,

6/10 - 괜찮아요

Stephen

좋아요: 청결 상태
The layout of the room was not well considered. There was a door stop located around the entrance to the bathroom and this was a dangerous trip hazard. Both my wife and I had separate altercations with it, tripping on it while entering or exiting the bathroom. The shower cannot be used without water spilling onto the bathroom floor and this was also a ‘slip’ hazard.
2023년 9월에 3박 숙박함
답변 제공: Dinesh 님, 2023년 9월 13일
Hi Stephen, thank you for your stay and feedback. We took note of your feedback and experience in the room allocated and has passed it on to our maintenance team to take appropriate action. Please accept our apologies for the inconvenience and we hope to welcoming you again for your future stay. Kind regards,

10/10 - 훌륭해요

Aaron

좋아요: 청결 상태, 숙박 시설 상태 및 시설
More public parking
2023년 9월에 2박 숙박함
답변 제공: Dinesh 님, 2023년 9월 11일
Hi Aaron, thank you for your feedback. We are glad to hear that you have thoroughly enjoyed your stay with us and are looking forward to welcoming you again.Kind regards,

10/10 - 훌륭해요

Janet

연인과의 여행
좋아요: 편의 시설/서비스
It was quiet and lovely. A bikkie with our cup of tea would have been nice.
2023년 9월에 1박 숙박함
답변 제공: Dinesh 님, 2023년 9월 11일
Hi Janet, thank you for your feedback. We took note of your suggestion, and we are looking forward to welcoming you again at the Hotel.Kind regards,

10/10 - 훌륭해요

Iacovos

2023년 9월에 1박 숙박함
답변 제공: Dinesh 님, 2023년 9월 11일
Hi Lacovos, many thanks for your recent stay and feedback. We are pleased to hear that you have enjoyed your stay with us. We are looking forward to welcoming you again in a near future.Kind regards,

8/10 - 좋아요

Daisy

좋아요: 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Dinesh 님, 2023년 9월 4일
Dear Daisy,Thank you for your rating.RegardsDinesh

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very classy place to stay with good service. Very professional
2023년 9월에 1박 숙박함
답변 제공: Dinesh 님, 2023년 9월 3일
Hi David,Many thanks for your feedback. We are looking forward to welcoming you again at the Novotel Melbourne Preston.Kind regards,

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 8월에 1박 숙박함
답변 제공: Dinesh 님, 2023년 8월 28일
Thanks, you for your feedback Jason, we are looking to welcoming you back to Novotel Preston.Regards

10/10 - 훌륭해요

Glenda

연인과의 여행
좋아요: 편의 시설/서비스
We got to check in early and check out late . Very friendly reception staff. Very good breakfast buffet. Very good rooms …size and cleanliness.
2023년 8월에 2박 숙박함
답변 제공: Dinesh 님, 2023년 8월 28일
Dear Glenda,We are pleased to read that you enjoyed your stay and we are looking to welcoming you back to Novotel Preston.Regards

10/10 - 훌륭해요

Ken

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
People
2023년 8월에 1박 숙박함
답변 제공: Dinesh 님, 2023년 8월 28일
Dear Ken,Thank you for your feedback.Regards

10/10 - 훌륭해요

Ken

2023년 8월에 2박 숙박함
답변 제공: Dinesh 님, 2023년 8월 28일
Dear Ken,Thank you for your feedback.Regards

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was good, the staff were excellent...no, I really do mean "excellent". Not often one sees right across the board like this. And the only reason the Stampton is still on site is that I could not work out how to take it with me...we thoroughly enjoyed the meals and casual atmosphere...and once again, the staff were excellent.
2023년 8월에 2박 숙박함
답변 제공: Hieu 님, 2023년 8월 23일
Good evening James,Hope you are well, thank you for such a positive review, We're glad that you enjoyed your stay with us here at Novotel Melbourne Preston. We have shared your positive review with the team, we're looking forward to seeing you again in the future,Warmest regards,

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location isn't the greatest. But nice!
2023년 8월에 1박 숙박함
답변 제공: Ash 님, 2023년 8월 22일
Hi Michael, many thanks for your feedback. We are looking forward to welcoming you again at the Novotel Melbourne Preston.Kind regards,

10/10 - 훌륭해요

Bob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Dinesh 님, 2023년 8월 15일
Dear Bob,Thank you for your rating.Regards

6/10 - 괜찮아요

Steve

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The bathroom was so so small. The sink would block, extremely noisy when your room backs onto the elevator.
2023년 7월에 1박 숙박함
답변 제공: Ash 님, 2023년 8월 2일
Hi Steve, thank you for the feedback. Please accept our apologies for the inconvenience you have encountered in the room. We are hopeful that we can welcome you again and allocate a better room. Kind regards,

10/10 - 훌륭해요

Leonardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 7월에 1박 숙박함
답변 제공: Ash 님, 2023년 7월 26일
Hi Leonardo, Many thanks for your recent stay and review. We are looking forward to welcoming you again at the Novotel Melbourne Preston. Kind regards

8/10 - 좋아요

Elisabeth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay, lovely staff and very quiet.
2023년 7월에 1박 숙박함
답변 제공: Ash 님, 2023년 7월 12일
Hi Elizabeth, Many thanks for your recent stay and feedback. We are looking forward to welcoming you again at the Novotel Melbourne. Kind regards,

6/10 - 괜찮아요

Janet

별로예요: 숙박 시설 상태 및 시설
The room was badly configured, too much waste space and the bathroom was too small. Bad design and uncomfortable.
2023년 6월에 1박 숙박함
답변 제공: Ash 님, 2023년 6월 16일
Hi Janet,Thank you for your feedback. We apologize that the room allocated was not up to your satisfaction and we are hoping to be able to make amend for your next stay.Kind regards

10/10 - 훌륭해요

Diana

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Bed uncomfortable- mattress too hard and moves due to being on wheels . Needs to be on normal bed fittings on carpet
2023년 5월에 1박 숙박함
답변 제공: Ash 님, 2023년 5월 18일
Hi Diana, Many thanks for your recent stay and feedback. We are sorry to hear the bed and mattress was not up to your expectations. All our beds are required to be move for housekeeping servicing purposes, which is why they all the beds have the wheels. We hope to be welcoming you soon at the Novotel Melbourne Preston. Kind regards,

10/10 - 훌륭해요

Gordana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved that the two beds were separated by the bathroom!
2023년 5월에 1박 숙박함
답변 제공: Ash 님, 2023년 5월 18일
Hi Gordana,Many thanks for your feedback. We are looking forward to welcoming you again at the Novotel Melbourne Preston.Kind regards,

8/10 - 좋아요

David

2023년 4월에 1박 숙박함
답변 제공: Ash 님, 2023년 5월 3일
Hi David,Many thanks for your recent stay and feedback. We are looking forward to welcoming you again at the Hotel.Kind regards,

6/10 - 괜찮아요

Joseph

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Friendly and helpful staff. Bed sheets were a bit dusty. Sink, cooktop and rangehood had been removed from room. One lift was always out of order. (Different lift every day). Overall good value and quiet.
2023년 4월에 4박 숙박함
답변 제공: Ash 님, 2023년 5월 3일
Hi Joseph,Many thanks for your recent stay and feedback. Please accept our apologies for the inconvenience with regards to the lift and this has been addressed accordingly by the team. We are looking forward to welcoming you again at the Novotel Melbourne Preston.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Hieu 님, 2023년 4월 26일
Good afternoon Susan,Glad to hear that you've enjoyed your stay, we'll pass on your positive reviews with team.We wish to see you again next time