테라스/파티오

우니온 호텔 쿠스코 여행 후기

3.5 out of 5
우니온 호텔 쿠스코
Calle Union 189, Cusco, Cusco

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 699개 이용 후기 중 457개" "
평점 8 - 좋아요. 699개 이용 후기 중 173개" "
평점 6 - 괜찮아요. 699개 이용 후기 중 39개" "
평점 4 - 별로예요. 699개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 699개 이용 후기 중 10개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

WOOSEOP

좋아요: 청결 상태, 직원 및 서비스
직원들이 매우 친절합니다.
2023년 11월에 4박 숙박함
답변 제공: Jorge Lazo 님, 2023년 11월 9일
Dear Wooseop,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

MYUNGHWAN

2022년 8월에 1박 숙박함
답변 제공: Jorge Lazo 님, 2022년 8월 27일
Dear Myunghwan,Thank you for your score, we are more than glad to know that you can enjoy our property and facilities.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아르미스 광장에서 두블럭, 일분거리의 큰 수퍼마켓, 편하고 좋았어요
답변 제공: Matias Ranieri Gerente 님, 2017년 4월 17일
Dear guest, Thank you for staying at Esplendor Cusco. We appreciate your review, and we hope your experience was good enough! We are looking forward to see you again. Kind regards, Esplendor Cusco staff

10/10 - 훌륭해요

kwon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔 서비스가 매우 만족스러움. 호텔 골목 초입에 마트와 시장이 있어 쇼핑이 편리함.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용하고 좋은 호텔
방 밖에가 약간 자극적인 냄새가 나는데 방 안에서는 별로 안나는 것 같습니다. 조용조용한 분위기가 방 안에서 푹 쉴 수 있게 해 주어 좋았습니다. 직원들 서비스는 매우 친절해 좋았습니다. 산 페드로 시장 쪽에 있어 아르마스 광장이랑은 아주 약간 떨어져 있긴 한데 산책 다닐 정도라 적당한 것 같습니다. 단지 오래 안된 호텔이라서인지 택시 기사분들이 잘 모르는 경우가 많은데, mercado san pedro로 데려다 달라고 하거나 지도나 주소 보여주면 되니 큰 불편함은 없을 것이라 생각합니다.

10/10 - 훌륭해요

Alejandro 님, Edina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
You can hear noise outside the room at all time (from the hallway and even other rooms)
2024년 3월에 1박 숙박함
답변 제공: Jorge Lazo 님, 2024년 3월 25일
Dear Alejandro,Thank you for taking the time to share your comments. We are really sorry about you have experienced with noise in the room I wish you had advised us about this issue while you stayed in our property in order to offer you other alternatives that may have fit your expectations. Please rest assured that your comments have been shared with the team in an effort to improve our overall experience. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Lizzette Lucia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel was beautiful with a water fountain in the middle and Kiki their pet Alpaca. The host were amazing, they truly went above and beyond. Graciela or check in host was amazing. What I liked the most was the fact that if you had an activity early in the morning, the hotel will fix you a snack as long as you let them know the night before. We also hiked Machu Picchu and without telling them the hotel had heating pads waiting for us. The free breakfast is great, did I mention it includes free mimosas! This place is amazing and the staff are the absolute best.
2024년 3월에 5박 숙박함
답변 제공: Jorge Lazo 님, 2024년 3월 25일
Dear Lizzette,Thank you for taking the time to share your recent experience at Union Hotel Cusco.One of our key priorities is to provide the highest level of friendly and courteous service. while it was a pleasure having you here as our guest, we are more than glad to know that you have a perfect stay with us.We take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service, specially with Graciela from our front desk team who will be more tan glad to hearing from you.Thank you for staying at Union Hotel Cusco and we hope you choose to stay with us again whenever your travel needs bring you back to Cusco. Jorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Ivette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio. El hotel está muy localizado. Desayuno muy bueno. Yulisa y Vaneza fueron unas excelentes anfitrionas en el bufet del desayuno. El personal del Frontdesk ofreció un gran servicio. El hotel nos guardó la maleta hasta llegar de Cusco.
2024년 3월에 3박 숙박함
답변 제공: Jorge Lazo 님, 2024년 3월 22일
Estimada Ivette,Gracias por compartir sus comentarios sobre su reciente estadía con nosotros, nos complace mucho saber que superamos sus expectativas y que disfruto de nuestras instalaciones, así como de la calidez y servicio de nuestro personal en especial Yulissa y Vaneza de restaurante, quienes así como el resto de nuestro equipo están enfocadas en brindar un servicio excepcional a todos nuestros huéspedes.Gracias una vez más por sus comentarios, estos nos incentivan a seguir mejorando cada día; esperamos que pueda volver a visitarnos pronto y pueda recomendarnos también. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

8/10 - 좋아요

Greg

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel with friendly staff. Room was clean and well equiped. was a little bit further away from the Plaza de Armas but very close to the market. Breakfast was excellent as was the price/value.
2024년 2월에 2박 숙박함
답변 제공: Jorge Lazo 님, 2024년 3월 18일
Dear Greg,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a good stay at the hotel. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Jorge Lazo 님, 2024년 3월 18일
Estimada Carol,Gracias por compartir sus comentarios, nos complace mucho saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

10/10 - 훌륭해요

gary

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great breakfast. Loved the courtyard area
2024년 3월에 6박 숙박함
답변 제공: Jorge Lazo 님, 2024년 3월 18일
Dear Gary,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Cinthya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El personal es muy amable. El hotel tiene un ubucación maravillosa.
2024년 3월에 2박 숙박함
답변 제공: Jorge Lazo 님, 2024년 3월 11일
Estimada Cinthya,Gracias por compartir sus comentarios sobre su reciente estadía, nos complace mucho saber que disfruto de nuestra ubicación e instalaciones, por ser céntrica estamos cerca a la Plaza de Armas y a algunos atractivos turísticos como el Arco de Santa Clara, Mercado de San Pedro, entre otros. Gracias una vez más por sus comentarios, estos nos incentivan a seguir mejorando cada día; esperamos que pueda volver a visitarnos pronto y pueda recomendarnos también. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

10/10 - 훌륭해요

Mark

Great place to stay, near many parks. Restaurant was very good and Cesar was a great waiter.
2024년 3월에 5박 숙박함
답변 제공: Jorge Lazo 님, 2024년 3월 12일
Dear Mark,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to read that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to hear your words, specially Cesar from our restaurant desk team.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Linda 님, Los Angeles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff and vibe great
2024년 3월에 1박 숙박함
답변 제공: Jorge Lazo 님, 2024년 3월 11일
Dear Linda,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

8/10 - 좋아요

Ellen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It kills me not to be able to give this place 5 stars because I absolutely loved the hotel itself, but was very disappointed with our particular room. I don’t know if we were maybe in a really old section of the property or what, but it was definitely not what was pictured on the hotel’s website. The Union Hotel had such unique amenities and some really nice touches, but the room significantly detracted from our overall experience - hopefully most guests in other rooms would not have this problem.
2024년 3월에 5박 숙박함
답변 제공: Jorge Lazo 님, 2024년 3월 14일
Dear Ellen,Thank you for taking the time to share your feedback with us. I'm truly sorry to hear that your experience fell short of your expectations due to the condition of your room. It's disheartening to learn that your stay with us was marred by these issues.I want to assure you that providing our guests with a comfortable and enjoyable stay is our top priority, and we take your comments seriously. However, I must express my regret that you did not bring these concerns to our attention during your stay. Had we been made aware of the issues you encountered, we would have been more than happy to offer you an alternative room or find a suitable solution to ensure your satisfaction.We understand the importance of accurate representation and strive to provide our guests with the best possible experience. Rest assured, we will investigate the discrepancies between the room you booked and the one you received to prevent similar occurrences in the future.Please rest assured that your comments have been shared with the team in an effort to improve our overall experience. Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Casandra Abigail

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó mucho, los meseros son muy atentos, la comida deliciosa, el lugar agradable y tranquilo, cerca a las ubicaciones importantes, te envían snacks si sales temprano, el desayuno rico y suficiente
2024년 2월에 5박 숙박함
답변 제공: Jorge Lazo 님, 2024년 3월 6일
Estimada Casandra,Gracias por compartir sus comentarios sobre su reciente estadía, nos complace mucho saber que disfruto de nuestra ubicación e instalaciones así como la comida de la carta variada que ofrecemos en nuestro restaurante. Gracias una vez más por sus comentarios, estos nos incentivan a seguir mejorando cada día; esperamos que pueda volver a visitarnos pronto y pueda recomendarnos también. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

10/10 - 훌륭해요

Ange

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La atencion de todo el staff fue increíble. Graciela en la recepción fue como un Angel para nuestra visita en Cusco, siempre atenta y cuidando detalles para hacer de nuestra estancia la mejor. En el restaurante, el staff en general fue super amable y siempre cuidadosos con la dieta de mi madre (Gluten free) Wilson, Luz,Vaneza, el chef que desafortunadamente olvide el nombre. Muchas gracias a todo el staff por una experiencia maravillosa.
2024년 2월에 1박 숙박함
답변 제공: Jorge Lazo 님, 2024년 2월 27일
Estimada Ange,Gracias por compartir sus comentarios sobre su reciente estadía con nosotros, nos complace mucho saber que superamos sus expectativas y que disfruto de nuestras instalaciones, así como de la calidez y servicio de nuestro personal en especial Graciela de recepción, así como Wilson, Luz y Vaneza del equipo de A&B.Gracias una vez más por sus comentarios, estos nos incentivan a seguir mejorando cada día; esperamos que pueda volver a visitarnos pronto y pueda recomendarnos también. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

8/10 - 좋아요

Jay and Judith 님, Johnson City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice American style breakfast, airport pick-up, king size beds, complimentary water. They should charge some rooms to have walk-in showers. The tubs are a bit difficult if over 60 yrs old or over.
2024년 2월에 2박 숙박함
답변 제공: Jorge Lazo 님, 2024년 2월 27일
Dear Jay and Judith,Thank you for your valuable feedback! We're delighted to hear that you enjoyed our Nice American style breakfast, free pick-up service, king-size beds, and complimentary water. We appreciate your suggestion regarding walk-in showers, especially for guests aged 60 years and above. We understand the importance of providing a comfortable and accessible experience for all our guests.Please rest assured that your comments have been shared with the team in an effort to improve our overall experience. Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

8/10 - 좋아요

Jay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a pleasant stay here. Staff was very helpful. We did need emergency medical care and the staff connected us with a good traveler's clinic. Downside is that the water stopped working for a few hours in the middle of the night, but that could be all of this part of Cusco, not just this hotel.
2024년 2월에 1박 숙박함
답변 제공: Jorge Lazo 님, 2024년 2월 24일
Dear Jay,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an overall pleasant stay and that our staff was able to assist you, especially during the emergency medical situation. Ensuring the well-being of our guests is our top priority, and we are pleased to know that you received the necessary care.We sincerely apologize for the inconvenience you experienced with the temporary water outage. Unfortunately, the issue was city-wide, affecting not only our hotel but the entire Cusco area. We understand the importance of basic amenities like water, and we want to assure you that we took immediate actions to address the situation. Our team worked diligently to restore the water supply as quickly as possible.Please rest assured that your comments have been shared with the team in an effort to improve our overall experience. Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

??

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was definitely our most wonderful experience in Peru. The free airport pick up service, friendly staff, live music show, clean and spacial room(they upgraded our room for free! What surprises me the most was the hot water bag hidden in our quilt. How thoughtful is that! 100/100 recommend especially considering the cheap price!! Would def come back next time.
답변 제공: Jorge Lazo 님, 2024년 2월 24일
Dear Guest,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

8/10 - 좋아요

Jay and Judith 님, Johnson City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked Kiki. I liked environmentaly conscious. Only glass and paper. No plastics! Very good breakfast. I liked live intertainment in courtyard, but could be a little lower volume. Nice king beds. Don't book economy room, too small. Other rooms good size.
2024년 2월에 3박 숙박함
답변 제공: Jorge Lazo 님, 2024년 2월 22일
Dear Jay and Judith,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a good stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff wentvabove and beyond to be helpful. The room was lovely. The courtyard is wonderful. And the restaurant was fantastic.
2024년 2월에 1박 숙박함
답변 제공: Jorge Lazo 님, 2024년 2월 22일
Dear Mary,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to read that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to hear your words, specially Graciela from our front desk team.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Yuliana

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was very cozy and nice. Graciela went beyond to help us to accommodate with the altitud issues we were having. We loved the alpaca Kiki who was around the hotel very nice touch. The hotel is walkable and close to the San Pedro Market and restaurants.
2024년 2월에 2박 숙박함
답변 제공: Consuelo Honor 님, 2024년 2월 10일
Dear Yuliana, Thank you for sharing your comments about your recent stay with us, we are very pleased to know that we exceeded your expectations and that you enjoyed our facilities, as well as the warmth and service of our staff, especially Graciela at reception, who, as well as the rest of our team is focused on providing exceptional service to all of our guests. We also appreciate your comments about Kiki our baby alpaca who is in charge of interacting with all our guests during their stay.Thank you once again for your comments, these encourage us to continue improving every day; We hope you can visit us again soon and can recommend us too.Sincerely,Consuelo HonorReservation SupervisorHotel Union Cusco

10/10 - 훌륭해요

Kaitlyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was wonderful! Excellent staff! Perfect location! And great food! Would recommend this place to anyone visiting Cusco!
2024년 2월에 1박 숙박함
답변 제공: Consuelo Honor 님, 2024년 2월 10일
Dear Kaitlyn, Thank you for sharing your comments about your recent stay, we are very pleased to know that you enjoyed our location and facilities, because it is central we are close to the Plaza de Armas and some tourist attractions such as the Arco de Santa Clara, Mercado de San Pedro, among others. .Thank you for sharing your comments, we are very pleased to know that we have managed to exceed your expectations, rest assured that we will share your comments with the rest of the team.Sincerely,Consuelo HonorReservation SupervisorHotel Union Cusco

10/10 - 훌륭해요

Rachel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved that every night they came to each room with a large thing of hot tea and water bags in case it was cold! The staff was very friendly and it was such a good location for just landing in Cusco!
2024년 1월에 2박 숙박함
답변 제공: Consuelo Honor 님, 2024년 2월 10일
Dear Rachel,Thank you for sharing your comments about your recent stay with us, we are very pleased to know that we were able to exceed your expectations, that you enjoyed our facilities and above all the service of our staff who each one of them makes the greatest effort to provide a unique experience with every guest we receive, in the same way about the turndown service carried out every afternoon where we leave hot water bottles, a thermos with an infusion of natural herbs from the area, truffles and a thank you card for having chosen us.Thank you once again for your comments, these encourage us to continue improving every day; We hope you can visit us again soon and can recommend us too.Sincerely,Consuelo HonorReservation SupervisorUnion Hotel Cusco

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Consuelo Honor 님, 2024년 2월 10일
Dear Greg,Thank you for sharing your comments, we are very pleased to know that we have managed to exceed your expectations, rest assured that we will share your comments with the rest of the team.Once again, thank you for your comments, they encourage us to continue improving more and more; We hope you can visit us again soon.Sincerely,Consuelo HonorReservation SupervisorUnion Hotel Cusco

10/10 - 훌륭해요

MIGUEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente personal, pero sobre todo Fernando, su ayuda fue invaluable.
2024년 1월에 3박 숙박함
답변 제공: Consuelo Honor 님, 2024년 2월 10일
Estimado Miguel,Gracias por tomarse el tiempo de compartir su reciente experiencia en Union Hotel Cusco.Una de nuestras prioridades es brindar el mejor servicio posible para satisfacer cualquier necesidad de nuestros huéspedes, por lo que es una gran alegría saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo en especial con Fernando del equipo de recepción quien están orientada a brindar lo mejor de sí.Gracias una vez más por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Consuelo HonorSupervisora de reservasUnion Hotel Cusco

8/10 - 좋아요

Daniel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The garden, restaurant, bar, and baby alpaca all made for a great stay. The staff were incredibly attentive and helpful.
2024년 1월에 1박 숙박함
답변 제공: Consuelo Honor 님, 2024년 2월 10일
Dear Daniel,Thank you for sharing your comments, we are very pleased to know that you enjoy the service of our staff who are focused on giving their best so that our guests, regarding the management of the air conditioning, we will reinforce this issue with our reception staff so that they can give further details of use upon check in.We also appreciate your comments about Kiki our baby alpaca who is in charge of interacting with all our guests during their stay.Thank you once again for your comments, these encourage us to continue improving every day; We hope you can visit us again soon.Sincerely,Consuelo HonorReservation SupervisorHotel Union Cusco

10/10 - 훌륭해요

Jencis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buena opciones para los turistas
2024년 1월에 3박 숙박함
답변 제공: Jorge Lazo 님, 2024년 1월 8일
Estimado Jencis,Gracias por compartir sus comentarios, nos complace mucho saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

6/10 - 괜찮아요

Ariunzul

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Jorge Lazo 님, 2024년 1월 8일
Estimado Ariunzul,Gracias por compartir sus comentarios, nos complace mucho saber que disfruto de su estadía, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

10/10 - 훌륭해요

Claudia Lotero

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very beautiful, clean , really good attention from ALL the people there in the staff very friendly. We appreciate the attention and highly recommend.
2023년 12월에 2박 숙박함
답변 제공: Consuelo Honor 님, 2024년 2월 10일
Dear Claudia, Thank you for taking the time to share your recent experience at Union Hotel Cusco.One of our key priorities is to provide the highest level of friendly and courteous service. while it was a pleasure having you here as our guest, we are more than glad to know that you have a perfect stay with us.Thank you for staying at Union Hotel Cusco and we hope you choose to stay with us again whenever your travel needs bring you back to Cusco. Consuelo HonorReservation SupervisorUnion Hotel Cusco

10/10 - 훌륭해요

Ariunzul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very friendly and helpful. The breakfast was amazing. They do actually take your order and cook it for you. I thought it was very thougthful touch for a complimentary breakfast.
2023년 12월에 1박 숙박함
답변 제공: Jorge Lazo 님, 2024년 1월 6일
Dear Ariunzul,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Bob

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and service was excellent. The room was clean and comfortable. The onsite restaurant was very good and convenient. The only complaint, was the evening noise in the courtyard.
2023년 12월에 2박 숙박함
답변 제공: Jorge Lazo 님, 2024년 1월 2일
Dear Bob,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a good stay at the hotel. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

8/10 - 좋아요

Barunava

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Jorge Lazo 님, 2023년 12월 27일
Dear Barunava,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Jacqueline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding customer service!
2023년 12월에 3박 숙박함
답변 제공: Jorge Lazo 님, 2023년 12월 26일
Dear Jacqueline,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Teresa 님, Toronto

2023년 12월에 2박 숙박함
답변 제공: Jorge Lazo 님, 2023년 12월 22일
Estimada Teresa,Gracias por compartir sus comentarios, nos complace mucho saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

8/10 - 좋아요

Kashara

가족 여행
좋아요: 직원 및 서비스
답변 제공: Consuelo Honor 님, 2024년 2월 10일
Dear Kashara,Thank you for sharing your comments, we are very pleased to know that we have managed to exceed your expectations, rest assured that we will share your comments with the rest of the team.Once again, thank you for your comments, they encourage us to continue improving more and more; We hope you can visit us again soon.Sincerely,Consuelo HonorReservation SupervisorHotel Union Cusco

10/10 - 훌륭해요

GREGORY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is very well kept and has a staff that goes way out of their way to serve. The breakfast is the best I have ever had in a hotel. Juice fresh pressed, omelettes made to order, coffee from a French press on your table. Kiki the baby alpaca roams the open air lobby. It is on a side street, which is very narrow like most Cusco streets. Safe area, very very well located. It is close to plaza de armas and only a half block from the awesome San Pedro market and the Peru rail train station. I can't say enough about how well this hotel is run. I can't wait to return
2023년 12월에 2박 숙박함
답변 제공: Jorge Lazo 님, 2023년 12월 20일
Dear Gregory,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very convenient, walkable everywhere and beyond helpful/friendly staff! they also have Kiki the alpaca to keep you entertained!!
2023년 12월에 3박 숙박함
답변 제공: Jorge Lazo 님, 2023년 12월 20일
Dear Stephanie,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Ximena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Jorge Lazo 님, 2023년 12월 16일
Dear Ximena,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Nirmalkumar

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Consuelo Honor 님, 2024년 2월 10일
Dear Nirmalkumar, Thank you for sharing your comments, we are very pleased to know that we have managed to exceed your expectations, rest assured that we will share your comments with the rest of the team.Once again, thank you for your comments, they encourage us to continue improving more and more; We hope you can visit us again soon.Sincerely,Consuelo HonorReservation SupervisorHotel Union Cusco

10/10 - 훌륭해요

daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El personal es excelente
2023년 12월에 3박 숙박함
답변 제공: Jorge Lazo 님, 2023년 12월 13일
Estimado Daniel,Gracias por compartir sus comentarios, nos complace mucho saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Y
답변 제공: Consuelo Honor 님, 2024년 2월 10일
Dear William,Thank you for sharing your comments, we are very pleased to know that we have managed to exceed your expectations, rest assured that we will share your comments with the rest of the team.Once again, thank you for your comments, they encourage us to continue improving more and more; We hope you can visit us again soon.Sincerely,Consuelo HonorReservation SupervisorHotel Union Cusco

8/10 - 좋아요

Kuljit

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Good restaurant in the hotel. Hotel staff were great and helpful. Do note that when it is cold in Cusco the room heaters are not strong enough to heat up the room but you can ask the staff for another heater and they will help. Staff speak Spanish and English
2023년 11월에 2박 숙박함
답변 제공: Jorge Lazo 님, 2023년 12월 13일
Dear Kuljit,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a good stay at the hotel. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Vishwanath

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff and outstanding customer service. Everyone went the extra mile to ensure their guests are well taken care of.
2023년 11월에 2박 숙박함
답변 제공: Jorge Lazo 님, 2023년 12월 7일
Dear Vishwanath,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We truly enjoyed our stay at Union Hotel. Staff was super friendly since check in until check out. Everyone greeted us every time we saw them, they helped us with arrangement of transport for our tours. Location was within walking distance to local shops, market and dining. Room was clean and spacious for 3 people. They even had a band play music every night which was relaxing after a tiring day. Would definitely stay here again.
2023년 11월에 5박 숙박함
답변 제공: Jorge Lazo 님, 2023년 12월 7일
Dear Elizabeth, Thank you for taking the time to share your commentswe're delighted that you enjoyed your stay with us. Our team prides itself on delivering exceptional service from check-in to check-out. Our staff's friendliness and willingness to assist with transport arrangements for your tours aim to make your experience seamless. Our prime location near local shops, markets, and dining options ensures convenience. The clean and spacious rooms designed for triple occupancy, coupled with nightly live music, offer a relaxing retreat after your adventures. We'd be thrilled to welcome you back for another memorable stay.Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely helpful and caring. They had a wonderful doctor on call that helped me recover from a bronchitis infection so that i could continue with my travels quickly.
2023년 11월에 4박 숙박함
답변 제공: Jorge Lazo 님, 2023년 12월 6일
Dear John,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

ROBERT

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good.
2023년 11월에 2박 숙박함
답변 제공: Jorge Lazo 님, 2023년 11월 30일
Dear Rod,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Rajiv

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing property. Lovely courtyard with 2hrs of live music every night. Great breakfast. Hotel staff were AMAZING with smiles on their faces all the time and very helpful - especially Mirinda (I think I spelled it right). The most interesting thing about the hotel was Kiki the 9 month old baby alpaca who had been rescued and stayed in an outside pen within the courtyard. My whole family absolutely loved playing with Kiki.
2023년 11월에 1박 숙박함
답변 제공: Jorge Lazo 님, 2023년 11월 30일
Dear Rajiv,Thank you for taking the time to share your comments. I'm thrilled to hear about your fantastic experience at our property! Our team takes pride in providing exceptional service. Kiki, our adorable baby alpaca, is indeed a unique addition, bringing joy to our guests. Please rest assured that your comments have been shared with the team in an effort to improve our overall experience. Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

10/10 - 훌륭해요

Silvia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente atención de todo el personal , cordiales , totalmente recomendable
2023년 11월에 1박 숙박함
답변 제공: Jorge Lazo 님, 2023년 11월 30일
Estimada Silvia,Gracias por compartir sus comentarios, nos complace mucho saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco