슈피리어 아파트, 침실 2개 | 전용 주방 | 대용량 냉장고, 전자레인지, 오븐, 쿡탑

스마트플래츠 디자인 - 게테 여행 후기

스마트플래츠 디자인 - 게테
Rue Fossés aux Loups 18, Brussels

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 39개 이용 후기 중 14개" "
평점 8 - 좋아요. 39개 이용 후기 중 10개" "
평점 6 - 괜찮아요. 39개 이용 후기 중 4개" "
평점 4 - 별로예요. 39개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 39개 이용 후기 중 7개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

kyungwan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 입지
그라플랑스 광장과 아주 가까움. 주방에 식기세척기와 세제 준비. 고풍스러우면서 편리한 구조. 큰 식탁과 도심치고는 넓은 거실...침대도 훌륭. 단, 메인현관 비밀번호 입력은 다소 번거로운편. 공용주차장에서 짐을 옮기기도 약간 힘듬. 에스컬레이터가 한개 고장... 그래도 입지가 훌륭해서 추천.
2018년 10월에 1박 숙박함
답변 제공: Smartflats team 님, 2018년 11월 7일
Hello Kyungwan, thank you very much for your review, We are glad to see that you appreciated the location of our flat. We hope to see you again in one of our Smartflats residences. The smartflats team

10/10 - 훌륭해요

Donglim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
지금껏 숙박한 곳 중 최고의 경험!
가격 대비 최고의 크기와 위치의 숙소입니다. 넓은 거실 공간은 온 가족이 함께 식사를 하며 이야기를 나누기에 충분합니다. 요리를 하기위한 도구가 잘 갖추어져 있으며 오븐겸 전자레인지와 식기세척기가 구비되어 있습니다. 근처 유명 여행지가 위치해 있으며 가까운 곳에 지하철 역과 펍이 있어 야간에도 어려움 없이 이동이 가능합니다.
2017년 10월에 2박 숙박함

10/10 - 훌륭해요

eungi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
쇼핑몰과 관광지(그랑플라스) 바로 근처에 숙소가 위치해 있어, 편리했어요. 또한 청결상태도 좋아, 아주 만족스러운 숙소 였어요. 다음에 벨기에를 방문하게 되면 또 이용하고 싶네요~
2017년 5월에 1박 숙박함
답변 제공: Tatiane 님, 2017년 6월 14일
Dear Eungi, Thank you for your review. Please apologize for not being able to answer in korean. I'm glad to see that location of our flat suited you. I hope we can welcome you back soon. Kind regards. - Alizée Quality Department

2/10 - 너무 별로예요

Maribel

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Sábanas sucias y llenas de sangre, por favor Expedia debería regular estos lugares, no pagas cualquier cosa por los hospedajes, con que confina te duermes en el lugar, que terrible. Estoy muy molesta.

2/10 - 너무 별로예요

Jordan

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

K

단체 여행
별로예요: 청결 상태
Great location… everything else? Not so much.
The location of this hotel is excellent, which may make up for some of the other negatives but if you are staying here, there are just a few things to be aware of: 1. Security - the main front door to the apartments does not lock, making the front door entrance code pointless 2. Lightbulbs - a lot of the lights did not work and we had to use our phones as torches at night 3. There were no toiletries, not even hand soap in the property despite saying so on the website 4. The general state of the apartment - door handles came off when we opened certain doors, curtains could not be opened because they were broken and broken pieces of furniture 5. Awful smell of egg coming from the drains 6. Suspicious stains on sofa, dirty shower curtains, brown marks on towels, bedsheets and pillows As I said, the location could possibly make up for this, especially if you’re coming with friends and plan to stay out and party during the night but couples and families, beware!
2023년 11월에 2박 숙박함

8/10 - 좋아요

Mohamed

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The place in the heart of bruss
2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

ANNE

가족 여행
별로예요: 청결 상태, 객실의 편안함
2023년 8월에 2박 숙박함

4/10 - 별로예요

Rosa

2023년 8월에 1박 숙박함

6/10 - 괜찮아요

ambreen

2023년 7월에 1박 숙박함

4/10 - 별로예요

Eric

2023년 7월에 2박 숙박함

8/10 - 좋아요

Maurits

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
Prima lokatie, ruim, netjes en schoon.
2023년 3월에 3박 숙박함

2/10 - 너무 별로예요

Jennifer

2022년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 객실의 편안함
Appartement très abîmé et service pas à l’écoute
Très bien situé mais les photos ne sont pas du tout à jour. Les peintures sont très abîmées, beaucoup de trous, des traces d’humidité sur les murs , un câble descend sur tout le couloir, et surtout nous avions réservé pour 3 lits doubles et seulement 2 lits ont été faits et nous n’avons pas réussi à obtenir un set de draps/ couette/ oreillers en plus car l établissement n avait pas eu cette info et nous devions payé en plus 25€. Une ampoule Manquait au luminaire principale de la table pour fêter notre dîner de repas et n’a pas été changé non plus suite à notre demande. La wifi ne fonctionne pas du tout. Bref mensonge sur le produit vendu, et pas en bon état. Nous avons passé des appels et envoyé des e-mails mais la réponse était : nous contactions le service technique, le service du linge etc….
2022년 12월에 2박 숙박함
답변 제공: Julia from Smartflats Design - La Gaité 님, 2023년 3월 10일
Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes ravis que vous ayez apprécié notre emplacement.Il est primordial pour notre établissement de présenter à nos hôtes un logement propre et accueillant en toutes circonstances et nous faisons immédiatement le point avec notre équipe pour que les mesures nécessaires soient mises en place afin de garantir la qualité de prestation qui fait habituellement notre réputation. Ce fut un plaisir de vous recevoir et nous espérons vous revoir bientôt.Cordialement,Julia from Smartflats Design - La Gaité

8/10 - 좋아요

Dominique

가족 여행
좋아요: 청결 상태
Great location, very large rooms. No A/C and no fan provided - can get very hot in summer and open windows entail a risk of many mosquito bites.
2022년 8월에 4박 숙박함
답변 제공: Julia from Smartflats Design - La Gaité 님, 2022년 11월 30일
Dear Dominique,Thank you for taking the time to share your feedback.It's great to know that our location and spacious apartment met your expectations.Regarding the room temperature, please do not hesitate to bring any issues or concerns to our attention at the time by our digital app, email or WhatsApp, so that we may take action. We want to ensure the total comfort and satisfaction of every guest and always aim to resolve our guests' issues within 24 hours. We look forward to welcoming you back on a future occasion.Best wishes,Julia from Smartflats Design - La Gaité

10/10 - 훌륭해요

FRANCK

좋아요: 객실의 편안함
2022년 5월에 2박 숙박함

6/10 - 괜찮아요

Katja

가족 여행
좋아요: 청결 상태, 객실의 편안함
Schweigsame Vermieter, aber zentrale gute Wohnung
Eine grundsätzlich sehr schöne zentrale Wohnung, leider nicht sehr gut im Zustand, alles ein wenig vernachlässigt, sehr schade. Achtung: Smartflat kommuniziert nicht. Wir haben x-mal versucht anzurufen, es wurde nie abgenommen, auch Emails werden nie beantwortet. Das haben wir noch nie erlebt.
2022년 4월에 4박 숙박함

2/10 - 너무 별로예요

Zineddine

가족 여행
별로예요: 청결 상태, 객실의 편안함
Bonjour, C’est le pire séjour que j’ai passer en plus en famille pas de télé pendant tout le séjour pas de lit bébé alors que je l’ai réserver après j’ai tellement insisté il son voulu me le ramène le dernier jour pour une nuit à 25€ c’est vraiment du n’importe quoi le lit qu’on a partagé avec notre bébé vraiment pas confortable de ressort qui dépasse sur le matelas le canapé convertible nul très nul les accoudoirs qui tombe pas de parking alors que l’accueil téléphonique il m’on bien dis que il sont des place réserver en bas de l’hôtel alors c’est faut c’est des places a stationnement interdit le personnel de l’accueil téléphonique il son fiche complètement des clients il devrait m’envoyer un technicien pour me réparer la télé j’ai l’ai bien attendu pendant mon séjour sont nouvelles c’est vraiment un hôtel à fuir mise appart la localisation qui top au centre ville accoter de tou le reste c’est vraiment nul très nul à fuir.
2021년 1월에 2박 숙박함
답변 제공: Smartflats Customer Service 님, 2021년 2월 2일
Bonjour Zineddine, Merci beaucoup pour votre avis. Nous sommes vraiment désolés pour les désagréments rencontrés lors de votre séjour et que cela ne vous ai pas plu. Notre équipe a pris en compte vos observations et nous allons travailler rapidement dessus avec la maintenance et le service de nettoyage. Nous espérons que vous trouverez un logement qui vous conviendra davantage lors de votre prochain voyage. Nous vous souhaitons une belle journée, L'équipe Aparthotels Smartflats.

10/10 - 훌륭해요

Emmanuel

좋아요: 청결 상태, 객실의 편안함
Excellent
2020년 6월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is well setup and the location is perfect, right in the middle of brussels
2020년 2월에 2박 숙박함
답변 제공: Arnaud 님, 2020년 2월 13일
Thank you for taking the time to leave your review! We are glad to see that you had an excellent stay at Smartflats. This is the kind of experience we want to provide to our guests and are working hard to make all of customers as happy as you are. Such a feedback keeps the team motivated to give its best! We hope to welcome you back soon at Smartflats. Feel free to contact us so we can find the Aparthotels Smartflats that will best suit your needs (we have many residences in Brussels, Liège, Antwerp, Luxembourg, Louvain so there is plenty of choice!)

10/10 - 훌륭해요

marie-odile

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Appartement tres bien situé, grandeur : 100m2, literie impeccable et possibilite de laisser nos valises lors de notre depart a 12h gracieusement.
2019년 5월에 5박 숙박함

2/10 - 너무 별로예요

Zouhair

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not a good experience!!!!!!
Too dirty, apartment not clean at our arrival. Not enough equipment inside with regard to towels and pillows. Beds are not comfortable at all. Big noise going around, building under renovations. Garbage of previous clients left in the apartment. Location so convenient, central and close to all destinations.
2018년 11월에 5박 숙박함
답변 제공: Smartflats team 님, 2018년 11월 28일
Hello Zouhair, thank you for your review. We are sorry for the inconveniences you may have encountered. Our team has taken your observations into consideration. We hope you will find an accommodation that will suit you best on your next trip. The smartflats team

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were a number of issues with the Gaite apartment (Unit 601) 1) We reserved a suite that has a tree like structure next to the sofa per the catalog. However, upon check-in, we were told our desired suite was occupied by another tenant and the staff couldn't locate the communication about my request. In addition, there were no intention to find a resolution / honor our previous request 2) The bathroom shower does not have enough water pressure and hot water. Even the water sink has more water pressure compared to the shower. Given the limited amount of pressure, by the time the water hit your skin, it already ended up cold. We had to restart the water heater (electric) a number of time in order to get it to work 3) When we requested a technician to address our shower problem, he / she did not bother to take off their shoes and entered the shower. By the time we returned, the bathroom was cover with muddy print. No one bother to wipe it off / clean up the mess before leaving 4) Internet connection was a hit and miss. A number of staffs had to come to the suite and check the internet connection (mostly in the afternoon, when we were not around). We find the frequent visits intrusive as we had an incident where the safe was opened whilst we were away. (the safe was locked in the morning) Fortunately, nothing was missing, but we find the experience unpleasant and not acceptable. 5) The maintenance is lacking, the sofa was falling apart & speaker screen was on the ground
2018년 9월에 6박 숙박함
답변 제공: Smartflats team 님, 2018년 11월 22일
Hello thank you for your review, we are sorry for the inconveniences you may have encountered. Our team has taken your observations into consideration. Do not hesitate to send us an email at info@smartflats.be so we can identify your booking. We hope we can welcome you back soon at Smartflats to provide you with a better experience. The smartflats team

8/10 - 좋아요

Graham

Great location, in need of some TLC.
Great location, good sized apartment. Starting to look like it needs a bit of care and attention. Biggest let down was the lack of maintenance. Only one working light in the kitchen, and the only light in the bathroom over the vanity mirror. Ok if you are a bat or a mole, but very dark for everyone else! Reported faults to very apologetic team member, but not fixed by time we left.
2018년 10월에 3박 숙박함
답변 제공: Smartflats team 님, 2018년 11월 7일
Hello Graham, thank you for taking the time to share your experience. It really helps us to improve our services and our Smartflats. We are glad to see that you appreciated the location of our flat. We take note of your remarks. We hope to see you again in one of our Smartflats residences. The smartflats team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함
2018년 10월에 3박 숙박함
답변 제공: Smartflats team 님, 2018년 11월 8일
Thank you for this review !

8/10 - 좋아요

Karine

좋아요: 청결 상태, 객실의 편안함
Good alternative to hotel
Smartflats rents apartments across major cities in Belgium. Communication is easy, it has a clear & efficient overview on a single page. Smartflats also operates with a collaborative space called Smartwork In Brussels, therefore, they have a reception open from 08:00 until 20:00. You can leave your luggage’s there as well as have coffee, tea, sit down, or use the nap room until your flat is ready (15:00). Some flats are located in the reception building in Brussels, others close by. Ours was spacious with a great layout, in front of the Opera place. 2 bedrooms, functioning kitchen with a coffee machine, large dining and living room, no AC. Small TV but this wasn’t important for us. However, the house needs to be worked on. IE; The handles were not attached to the French doors, part of paints and walls falling off. The toilet was small, however the bathroom was sizeable - could be enough space for a bidet and washing machine, for example. The shower was too small (open concept) thus water was splashing in the floor. In order to get extra towels and pillows you will be charged (30€). At the time of our stay there was construction in the city... some a street over, so we were not able to sleep past 6am, the team graciously relocated us. The next flat 301 was on Frippiers street, with a tiny old elevator. Nicely renovated with quirky layout. We slept very well and AC was operating perfectly.
2018년 10월에 3박 숙박함
답변 제공: Sabrina 님, 2018년 10월 24일
Hello Karine and thank you very much for your review! I am glad you enjoyed your stay with us. I look forward to welcoming you back soon at Smartflats. Regards, the Smartflats team :)

8/10 - 좋아요

Elena 님, Washington DC

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Pros: Location is good. Bedrooms windows look on the back, quiet. Nice size of the rooms, large windows, high ceilings. Excellent bed linens and comfortable beds. Convenient check in. Cons: could have been cleaned better. Dust left here and there, crumbs on the table. Very busy street, gridlock: we waited 40 min for the taxi to the airport in the morning. While there are some renovation in the bathrooms, bedrooms are so spartan: no furniture to put clothes in. Not even IKEA type. Paint peeling on the walls and doors, floors are partially done. Conclusion: survived a couple of nights on the go but would not consider for a longer stay, need more comfort.
2018년 10월에 2박 숙박함
답변 제공: Sabrina 님, 2018년 10월 11일
Thank you for taking the time to share your experience. It really helps us to improve the quality of our services and our Smartflats. I am glad you appreciated the flat and its location. I hope to welcome you back soon at Smartflats. Regards, the Smartflats team.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent, roomy flat, good base to explore Brussels
Roomy flat with two decent sized bedrooms, small kitchen and a sizable bathroom. The separate toilet is tiny. Located just around the corner from De Brouckère metro you can easily get to Brussels attractions and Grand Place is only a ten minute walk away. Lots of supermarkets and places to eat nearby. Couple of issues when we arrived with light fittings that were solved by the SmartFlats team promptly. Our wi-fi had an issue that was due to be fixed on the day we left. We were able to connect to another flat instead. Would stay there again
2018년 5월에 4박 숙박함

8/10 - 좋아요

Erik 님, Oslo, Norway

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great location, large apartment
The apartment is large, and can easily accommodate 6 persons. all the bedrooms face towards the back so no traffic noise It was clean and easy to access
2018년 2월에 1박 숙박함

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
Excelente localização, equipe muito atenciosa e simpática.
답변 제공: Tatiane, Quality Manager 님, 2018년 1월 10일
Hello Daniel :) I'm glad to hear that you appreciated the support of our team and that you enjoyed your stay. Hope to welcome you back!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfy flat and great location
A small group of us came to Belgium for Tomorrowland 2017, I chose this flat because it could house more than 4 people and the rate is really good. I was skeptical of the price/room until I saw it in person. This flat is amazing! Big rooms, modern adequate kitchen, comfy living room with a big dinning table and pullout couch. The location of the flat is really good, very close to shopping, restaurants, and the delirium bar. Our only complain is the small toilet (door had zero clearance when open and close), and shower was very open and caused water to spill out all over to the bathroom tiles. Other than that, this place gave us a lot of good memories and I would recommend to any friends or family.
2017년 7월에 4박 숙박함

4/10 - 별로예요

Heana 님, New York, NY

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad Choice
Stayed Smartflats Gaite for 2 nights in June. On my arrival, I found my bathroom has no window screen or blinds. I had a CLEAR window in the bathroom right in front of my shower so anybody can watch me showering from outside. I reported to the staff member (Andrea) right away and she said since it was Sunday they cannot help us that day but will have someone to fix it next day. - (meaning if you are traveling in weekends and have any problems with your room, you cannot expect to be fixed until the week starts) Next day, when I came back to my apartment, the bathroom was remained the same- NO WINDOW SCREEN. I have to tape some of my suitcase cover to block the window to take shower. Very very bad follow ups. I emailed to the team to inform what happened and they replied since I didnt give them a permission to enter they coudln't fix it. - Well. I spoke to the staff member in person specifically ask for fixing the bathroom. so I do not understand what "permission" they needed. Also, without my "permission" they came into my room and left new towels in next day. so..... I am confused??! I was very disappointed that how they didn't care about the guests. I feel like once they collect guests' money they do not really care. you just have to suck it up if any inconvenience things happens. so be careful. I do regret that I picked this hotel for my family trip and wound never recommend this hotel to anybody.
2017년 6월에 2박 숙박함
답변 제공: Tatiane, Quality Manager 님, 2017년 7월 14일
Dear Heana, Thank you for taking the time to write a detailed feedback. The window of your bathroom is facing the back of a building with no window, meaning no one can see in the bathroom. We indeed cannot plan an intervention on Sundays unless there is a technical urgence. Unlike hotels, we do not have a reception or staff on-site. Hence, since you seemed to be very mad about this shadeless window, and that we want to please our guests, we sent one of our team member on Monday to apply a translucide cover on the window of the bathroom so you would feel more comfortable. You told our team member that you didn't want this intervention and prevent her to enter the flat. In this case, I have to say, WE are confused. We do care about our guests (otherwise we would not cover a window that has no vis-à-vis just because you complain about that), and our review score on many different channel reflect that our guests satisfaction. Kind regards - Tatiane, Quality Manager

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Ralph 님, Massachusetts

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convient Location, A lot of Space
When booking this keep in mind it's actually a flat. If people are doubling up you could easily have six people here. Two bedrooms, a bathroom, a kitchen, and a large living room. For us, 4 college students it was kind of overkill. Overall a nice hotel, very good location with easy metro access and within a half mile of Grand Place.
답변 제공: Tatiane 님, 2016년 6월 17일
Hi Ralph! Thanks for your comment. Indeed, Smartflats in an apart-hotel chain. We have no reception on-site but are available 24/7 by phone and email. We provide stylishly decorated flats with lots of space at the best locations. We hope we can welcome you again very soon!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location right in the city centre
Great location right in the city centre , Good for group of people as well as for good holiday for two.

10/10 - 훌륭해요

Clayton

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Emanuele

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함