We arrived to the hotel before our room was ready, so we left our bags and started exploring Venice. We came back to the hotel at 6:30pm and were surprised at the fact that they were sending us to another building, not the one in the pictures. This other building had no front desk, no proper ventillation, and had a broken bed. We were told that the main hotel (the one in the pictures) is for large groups and for families, they use another location. This is not specified anywhere on hotels .com. Therefore, I want to make a formal complaint on the fact that we were taken to another hotel, not the one we reserved on hotels .com, and the front desk said nothing to us when we first arrived in the morning. Had they been clear, we wouldve been able to find another hotel.