야외 수영장

더 웨스틴 보나벤처 호텔 앤 스위트, 로스 앤젤레스 여행 후기

4 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 2926개 이용 후기 중 1637개" "
평점 8 - 좋아요. 2926개 이용 후기 중 583개" "
평점 6 - 괜찮아요. 2926개 이용 후기 중 319개" "
평점 4 - 별로예요. 2926개 이용 후기 중 184개" "
평점 2 - 너무 별로예요. 2926개 이용 후기 중 203개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Thanks for sharing this perfect rating!We're thrilled to hear you enjoyed your stay at The Westin Bonaventure Hotel & Suites, Los Angeles! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 - 훌륭해요

JUNG MIN

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Jung, thank you for your high-rating of The Westin Bonaventure Hotel & Suites, Los Angeles. We sincerely appreciate your support and hope to welcome you back soon!

10/10 - 훌륭해요

Hyukjin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

4/10 - 별로예요

YOO SUK

가족 여행
별로예요: 직원 및 서비스
Parking is the problem.... Only valet parking is available $45per day which takes about 20 minutes to pull out the car. Sorry, but I will never visit again...
2022년 12월에 2박 숙박함
답변 제공: FA 님, 2023년 1월 21일
Thank you for the positive review. We look forward to welcoming you again.

10/10 - 훌륭해요

HoonJin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
호텔도 깨끗하고 직원들도 친절합니다. 다만 다운타운내에 위치하고있어 밤늦게 호텔밖은 위험합니다.
2022년 12월에 1박 숙박함
답변 제공: FA 님, 2022년 12월 23일
Thank you for your honest positive feedback. We look forward to welcoming you soon.

10/10 - 훌륭해요

Shin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
교통편리.수영장 양호함.
2022년 7월에 4박 숙박함
답변 제공: Tom 님, 2022년 8월 2일
Thanks for the great review. We appreciate your feedback and hope to see you again

10/10 - 훌륭해요

Dong Soo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 4박 숙박함
답변 제공: Tom 님, 2022년 7월 14일
Thanks for the great review. We appreciate your business

8/10 - 좋아요

JUNGJUNE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 2박 숙박함
답변 제공: Tom 님, 2022년 1월 11일
Thanks for the good score. We appreciate your business

8/10 - 좋아요

Matthew 님, New York

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel, the area is not the hotel’s fault but was very unsafe with a too many homeless people.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Otis

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Thanks for the perfect rating, Otis!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Westin Bonaventure Hotel & Suites, Los Angeles.Have a wonderful day!

10/10 - 훌륭해요

Melanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Melanie, thank you for leaving a top-rated score for The Westin Bonaventure Hotel & Suites, Los Angeles. We are pleased to learn that your stay met your expectations. Please consider us for your future visits to Los Angeles, as we would be delighted to continue providing top quality service.

10/10 - 훌륭해요

Slaton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Thank you for this excellent rating, Slaton!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at The Westin Bonaventure Hotel & Suites, Los Angeles! We'd love to host you again someday for yet another unforgettable visit.

10/10 - 훌륭해요

Sahana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean property with comfortable beds near downtown LA.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Kimberlee

단체 여행, 출장 여행
별로예요: 직원 및 서비스
My experience was terrible. The hotel cancelled my reservation even though Expedia had it confirmed on their end. No one had proper reasoning as to why it was cancelled and I had to rebook the day of and pay extra. No one as helpful. Wifi was terrible and made me go downstairs to get the "password" and when I got downstairs, they stated I could dial '0' on the phone and it would have been given to me. Everything had been such a hassle and inconvenience to me that day. I would never come back.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Kimberlee, your experience of reservation issues and inconsistent communication is not reflective of the smooth service we aim to deliver. While it's disappointing to hear about the trouble you had with obtaining the Wi-Fi password, we can assure you that we are taking your comments seriously. We would appreciate a chance to make your next stay free from complications and to deliver the hassle-free experience you expect from us.

10/10 - 훌륭해요

Marco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Daily fine to park valet
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Marco, it's wonderful to hear that you had a positive experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We take note of your feedback about valet parking services. We strive to offer a balance between premium services and cost-effectiveness. It is our hope this service brings added convenience to your stay. We look forward to your next visit.

10/10 - 훌륭해요

Giselle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Giselle, it's wonderful to hear that you found the Westin Bonaventure Hotel & Suites, Los Angeles, to be a great choice for your stay! We hope to have the opportunity to welcome you back soon for another pleasant experience.

10/10 - 훌륭해요

Dilip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Dilip, it's fantastic to hear that your stay at The Westin Bonaventure Hotel & Suites, Los Angeles met your expectations. We hope to be your choice of accommodation on future visits to Los Angeles.

10/10 - 훌륭해요

Charles 님, Middlesex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Charles, thank you for choosing The Westin Bonaventure Hotel & Suites, Los Angeles, and for taking the time to rate us. We're delighted to see we met your expectations and look forward to your next visit.

8/10 - 좋아요

Anand

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent hotel. Good location
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Anand, it's wonderful to hear you found the location of The Westin Bonaventure Hotel & Suites, Los Angeles advantageous. We appreciate your feedback and hope we can welcome you back in the near future. Thanks for choosing us!

2/10 - 너무 별로예요

Amal 님, South ozone Park

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is old and smells
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Amal, thank you for sharing your insights. It's unfortunate that your experience didn't meet your expectations. We continually strive to maintain and improve our facilities, ensuring we meet the diverse needs of our guests. Your comments about the property will guide us as we aim to enhance our guest experience.

10/10 - 훌륭해요

Christian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elegant lobby, only downside was the price for overnight parking.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Christian, we're glad to hear you appreciated the sophistication of The Westin Bonaventure Hotel & Suites, Los Angeles' lobby. We understand your concern about the overnight parking costs. Rest assured, we continually assess this part of our hotel services to make sure we provide the best balance of quality and cost-effectiveness for our guests. We look forward to serving you again in the future.

8/10 - 좋아요

Deepti

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Deepti, it's great to see you enjoyed your stay at The Westin Bonaventure Hotel & Suites, Los Angeles. Nothing makes us happier than knowing our guests are leaving with delightful experiences. We hope to host you again in the future for another memorable visit.

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Amanda, we're delighted to know you had a five-star experience at The Westin Bonaventure Hotel & Suites, Los Angeles. Our team members work hard to ensure our guests have exceptional stays. Next time you’re in Los Angeles, we look forward to welcoming you back for another stellar visit!

10/10 - 훌륭해요

Wichuon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Thank you for the perfect rating, Wichuon!We are very pleased to hear that you had a wonderful stay at The Westin Bonaventure Hotel & Suites, Los Angeles. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 - 훌륭해요

Jacy

단체 여행
좋아요: 편의 시설/서비스
Beautiful clean property
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Jacy, it's delightful to read you appreciated the cleanliness and beauty of The Westin Bonaventure Hotel & Suites, Los Angeles. Thank you for sharing your experiences, and we hope to have the pleasure of welcoming you back in the near future.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Classy hotel with striking distance of many cool things in DTLA
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
William, thank you for your kind words about The Westin Bonaventure Hotel & Suites, Los Angeles. We're thrilled you enjoyed our convenient location and found our establishment to be stylish. It’s our hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Ismael

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Is a good place clean easy access the side walk really clean I hope don’t permit getting dirty area I like to walk around the building.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Ismael, thank you for your appreciative review of The Westin Bonaventure Hotel & Suites, Los Angeles. Our focus on cleanliness and providing easy access is meant to ensure every guest's comfort, and we're thrilled that you enjoyed exploring our surroundings. We continuously strive to maintain the cleanliness of our proximity. Your feedback is priceless, and we look forward to welcoming you back soon.

6/10 - 괜찮아요

Ryan

좋아요: 편의 시설/서비스
Just had a lot of problems with room… really love the views . But room needs update while I was there I went to open shade whole thing fell down just. Not great.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Ryan, thank you for your feedback. It's unfortunate that you experienced issues with your room; your comfort is always a top priority. However, we're glad you were able to appreciate the splendid views our location offers. We'll take your comments into consideration as we continually strive to enhance our guest experience.

10/10 - 훌륭해요

Gabriel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location to Dodger game
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Gabriel, it's wonderful to know you found The Westin Bonaventure Hotel & Suites, Los Angeles's location advantageous for attending a Dodger's game. Thank you for letting us know. We sincerely hope to welcome you back for any future games or visits to our city!

8/10 - 좋아요

marìa 님, tampico,

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
LAS HABITACIONES SON PEQUEÑAS. MUY BIEN UBICADO Y TODO LO DEMÁS EXCELENTE
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
María, gracias por tu reseña. Nos alegra saber que la ubicación de The Westin Bonaventure Hotel & Suites, Los Ángeles le resultó conveniente y que su experiencia general fue excelente. Si bien nuestras habitaciones están diseñadas pensando en la comodidad, entendemos que las preferencias pueden variar y nos aseguraremos de que sus comentarios se tengan en cuenta. Apreciamos sus comentarios y esperamos darle la bienvenida pronto.

10/10 - 훌륭해요

cesar sergio espronceda

2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Thank you for taking the time to leave this wonderful rating, Cesar! We hope to see you again soon at The Westin Bonaventure Hotel & Suites, Los Angeles so we can share yet another amazing experience!

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Nancy, it's wonderful to hear that you had a great stay at The Westin Bonaventure Hotel & Suites, Los Angeles. We're truly grateful for your top rating and hope to welcome you back for another enjoyable experience. Thank you.

8/10 - 좋아요

Noelia

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Thanks for the great rating, Noelia!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting The Westin Bonaventure Hotel & Suites, Los Angeles soon, we'd love to have you back!

10/10 - 훌륭해요

Gail Leanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Gail, thank you for choosing The Westin Bonaventure Hotel & Suites, Los Angeles as your preferred accommodation. We're thrilled to know you had a wonderful experience. We eagerly look forward to welcoming you back for another memorable stay.

10/10 - 훌륭해요

Tom

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff, very friendly. Rooms were good. Great view from 28th floor
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Tom, thank you for sharing your enjoyable experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We're thrilled to hear you found our team members to be friendly, the rooms accommodating, and the panoramic vista from the 28th floor greatly appealing. We eagerly look forward to your return visit.

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel! still close to all the attractions by car. Would definitely stay again.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Elizabeth, thank you for choosing to stay at The Westin Bonaventure Hotel & Suites, Los Angeles and leaving a positive review! We're thrilled to hear that our hotel's location was convenient for you and that you had a great time. Your surety in choosing our hotel for future visits is immensely encouraging. We eagerly await the opportunity to welcome you back.

8/10 - 좋아요

Jennifer

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful building. Great gym. Coffee shop in building was pricey.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Jennifer, it's wonderful to know you appreciated the architectural grandeur of The Westin Bonaventure Hotel & Suites, Los Angeles and enjoyed our well-equipped fitness center. We value your comment about the pricing in our coffee shop and will keep your feedback in mind as we continuously work to improve. Thank you for choosing to stay with us and sharing your experience. We hope to welcome you again in the future.

10/10 - 훌륭해요

S. Amir

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I need to be in downtown LA this is the only hotel I would go to.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
S. Amir, your unwavering loyalty to The Westin Bonaventure Hotel & Suites, Los Angeles is highly appreciated. It's a pleasure to hear that we continue to be your preferred choice when visiting downtown LA. Our team awaits your next visit with great anticipation. Thank you for taking the time to share your experience on Expedia.

10/10 - 훌륭해요

Demetria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is clean, comfortable and service especially the bell staff was commendable.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Demetria, thank you for your compliments regarding your stay at The Westin Bonaventure Hotel & Suites, Los Angeles. We're pleased to hear that you appreciated the cleanliness and comfort of our property. Your kind words regarding the service, particularly from our bell team members, are highly valued. We hope to welcome you back soon for another enjoyable stay.

8/10 - 좋아요

Michael 님, Salzburg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Direkt im Bankenviertel. Nach Hollywood oder Santa Monica dauert min 1 Stunde mit Uber. Hotel ist ein bisschen abgewohnt, aber dafür angenehme Betten.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Michael, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt mitzuteilen. Wir freuen uns, dass Sie die Betten bequem fanden. Obwohl das Hotel einen bleibenden Reiz hat, ist unsere Lage im Finanzsektor für Gäste, die Wert auf die Nähe zu Hollywood oder Santa Monica legen, möglicherweise nicht gerade ideal. Wir freuen uns über Ihr Feedback und hoffen, Sie bald wieder im The Westin Bonaventure Hotel & Suites, Los Angeles begrüßen zu dürfen.

8/10 - 좋아요

Zohra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great experience
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Zohra, it's wonderful to hear that you had a beneficial experience at The Westin Bonaventure Hotel & Suites, Los Angeles. Your satisfaction is always our priority. Our team looks forward to your return visit.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Jason, thank you for your positive feedback about The Westin Bonaventure Hotel & Suites, Los Angeles. We are glad that you had a pleasant experience during your stay. We look forward to hosting you again in the future.

10/10 - 훌륭해요

Keyshawn

2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Keyshawn, it's fantastic to hear you had a stellar experience at The Westin Bonaventure Hotel & Suites, Los Angeles. Our team appreciates your generous rating, and we hope to welcome you back for another delightful visit in the future.

10/10 - 훌륭해요

Jarek 님, West Dundee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and modern place! Safe area with easy parking. Very nice and friendly staff. Pool with warm weather.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Jarek, it's wonderful to hear your positive feedback about The Westin Bonaventure Hotel & Suites, Los Angeles. We're glad you appreciated our well-maintained facility and the safe location. It's also lovely to know that you had a favorable experience with our friendly team members and enjoyed our pool. We hope to welcome you back for another pleasant visit.

8/10 - 좋아요

Brenda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great, valet parking is pretty much forced on you at $49 per night and you gotta’ tip every time they get your car for you so have cash handy I wasn’t prepared for that. I thought it was just standard self park at the property. We got a room with a beautiful city view with two beds, but the beds were tiny. I want to say maybe they were full size mattresses, pillows were great, mini fridge in the room but no microwave. The lobby is beautiful and the pool was heated but no hot tub. Would definitely stay again.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Brenda, it's a pleasure to hear that you found The Westin Bonaventure Hotel & Suites, Los Angeles to be an enjoyable place to stay. We appreciate your feedback on various aspects of your stay including the valet parking, the bed size, and the lack of a microwave in the room. Our team continuously works on improving our services based on valued guests like you. It's fantastic to know that you plan on returning despite these observations. We can't wait to exceed your expectations during your next visit!

4/10 - 별로예요

Cory

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dusty and charging ports were sticky. The building felt abandoned as many shops were closed down. The surrounding area is fairly unsafe and not many dining options available
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Cory, it's concerning to hear about your experience. We regret any inconvenience caused by the cleanliness of the room, as well as the functionality of the charging ports. We are located in a district that usually thrives with attractions, but some amenities may vary due to changing circumstances. Nevertheless, it's disheartening to know that you didn't find the surroundings to your liking. Your feedback is valuable and helps us work towards elevating our services. Thank you for sharing.

8/10 - 좋아요

Jaylen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property met all my expectations. The staff were wonderful and very helpful. I appreciated the amenities. I will say the layout of the hotel is a bit confusing but once you get the hang of it, it's fine. The only negative is the fact that when we were at the pool there were people on the hotel property (presumably not guests) smoking marijuana right next to the pool.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Jaylen, we are pleased to learn that The Westin Bonaventure Hotel & Suites, Los Angeles was able to meet your expectations, and our team members were there to assist you. Our various amenities are designed for your comfort. We understand that the unique architecture of our hotel takes a little getting used to. We take the comfort of our guests seriously and we are sorry you had an uncomfortable experience at the pool. This issue has been addressed promptly. We look forward to having you with us again.

6/10 - 괜찮아요

Xinchen

연인과의 여행
.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Xinchen, it appears you left an empty review. If you would like to share specific details about your experience, we welcome your feedback. It enables us to acknowledge what we're doing right and to address those areas presenting room for improvement.

10/10 - 훌륭해요

Robert

2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Robert, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at The Westin Bonaventure Hotel & Suites, Los Angeles!

6/10 - 괜찮아요

BRUNO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great location, old facilities
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Bruno, thank you for sharing your feedback. We're pleased you found our location to be beneficial. In relation to your comment about dated amenities, we strive for continuous improvement and your comments will certainly help us in achieving that. We hope you'll consider staying with us again so we can provide a better experience.