숙박 시설 정면

인 오브 시카고 여행 후기

3 out of 5
인 오브 시카고
162 E Ohio St, Chicago, IL

이용 후기

6.6
평점 10 - 훌륭해요. 1001개 이용 후기 중 216개" "
평점 8 - 좋아요. 1001개 이용 후기 중 282개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 234개" "
평점 4 - 별로예요. 1001개 이용 후기 중 131개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 138개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

2.0/10

친환경

이용 후기

8/10 - 좋아요

Chang Yong

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
가격대비 만족
위치는 아주 좋습니다. 근처에 간단히 아침 식사할곳도 많고, 메인거리에서 가까워서 쇼핑과 관광이 매우 좋습니다. 호텔방은 냉장고는 없었고, 전체적으로는 괜찮았으나, 화장실이 작고 낡았습니다. 그리고 바닥청소는 매일매일 안해주는거 같습니다. 그래도 RSNA 기간내에 이 가격으로 숙박할곳은 없기 때문에 가격대비 만족합니다.
2019년 11월에 8박 숙박함

6/10 - 괜찮아요

JINAM

2019년 11월에 1박 숙박함

6/10 - 괜찮아요

Ted hyo

2019년 11월에 4박 숙박함

8/10 - 좋아요

Komelia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함

6/10 - 괜찮아요

JIN JU

2019년 11월에 5박 숙박함

8/10 - 좋아요

KWANGYEON

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
도심이라 돌아다니기 편했습니다. 호텔은 오래되어서인지 침대에서 냄새가 나기는 했습니다. 참고로 방에 냉장고, 금고는 없습니다. 그래도 도심이라 편했고 다른 불편한 점은 없었습니다.
2019년 10월에 5박 숙박함

4/10 - 별로예요

taeyoung

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
오래된 호텔
도심안에 위치한 호텔이기에 어쩔수없이 가격이 비쌀수 밖에 없을것이고 그것에 비해서 만족도는 크지 않았던것 같습니다. 하지만 위치가 워낙 중앙에 있기에 이해가 됩니다. 호텔이 워낙 오래됐습니다.
2019년 8월에 3박 숙박함

2/10 - 너무 별로예요

Carly

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was shut down.
2021년 11월에 2박 숙박함

2/10 - 너무 별로예요

James B

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
After walking 2 miles in 90 degree heat we arrived at our "guaranteed hotel" and discovered it was completely closed--every door locked and lobby furniture mostly absent. So at 6:00 p.m. we had to walk around and find another hotel with a vacancy.
2021년 8월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Showed up and the place was closed! Never got any notification before arriving.
2021년 8월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms look NOTHING like the pictures very misleading
2020년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2020년 9월 11일
We appreciate you sharing your concerns with us. We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 - 훌륭해요

실제 이용하신 고객

2020년 9월에 2박 숙박함
답변 제공: L.M F.D. 님, 2020년 9월 13일
Thank you for your feedback, we are deeply sorry the room we checked you in was not the one on the picture, please know that we are ironing this out we our staff and management, please feel free to contact us by phone or email for a follow up and more information, thank you again, we hope to hear from you soon.

6/10 - 괜찮아요

실제 이용하신 고객

2020년 7월에 4박 숙박함
답변 제공: Customer Service 님, 2020년 8월 5일
Thank you for the feedback. While it's great you enjoyed your time with us so much, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward. We look forward to hosting you again soon for a more positive experience.

8/10 - 좋아요

Jason 님, Michigan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location Best staff and team in chicago.
2020년 7월에 2박 숙박함
답변 제공: LM F.D. 님, 2020년 7월 28일
Dear Jason, we want to thank you for taking the time to share you experience with us , we are thrilled you enjoyed your time here at the Hotel , we hope to see you again soon, thank you so much and have a wonderful day.

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Location with many perks
The hotel is located in a great spot for easy access to many downtown attractions and buildings! The beds were super comfortable and the Jr Corner Suite we stayed in was spacious and had the mini fridge we needed which was why we upgraded! The price is decent for the convenience of being downtown and the staff that we encountered were all very pleasant! There were a few places in the room that could’ve been cleaner but overall we enjoyed our stay and would definitely choose the hotel again when we come back to Chicago to visit!
2020년 7월에 4박 숙박함
답변 제공: LM FD 님, 2020년 7월 19일
Dear Melissa.We appreciate your positive feedback about the hotel, service, and Staff . Thank you for staying with us, hope to see you again, have a great rest of your day.

6/10 - 괜찮아요

Anonymous 님, Las Vegas

출장 여행
별로예요: 청결 상태
the sky terrace was by far the best thing about this hotel!
2020년 7월에 11박 숙박함
답변 제공: LM FD 님, 2020년 7월 19일
Thank you so much for your feedback, We are delighted to have you in our Hotel, and happy you made memories you can share with family and friends, using Our rooftop's spectacular view .We are looking forward to having you again as our guest, have a wonderful day.

10/10 - 훌륭해요

Marjani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 2박 숙박함
답변 제공: ML FD 님, 2020년 7월 19일
Thank you so much for staying with us, we are looking forward to having you again with us, have a great week-end

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 7월에 2박 숙박함
답변 제공: Manager 님, 2020년 7월 8일
We appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

4/10 - 별로예요

anonymous 님, napoleon

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms need completely remodeled. Both bathroom sinks along with bathtub were leaking.. we had the junior suite with no fridge or microwave. The AC was stuck at 73° and would not go any lower. Very welcoming staff, very disappointing stay.
2020년 7월에 1박 숙박함
답변 제공: LM FD 님, 2020년 7월 6일
Thank you for your detailed review, we are sorry to hear that you did not enjoy your experience at The Inn. Your feedback has been passed to our management personnel. we are taking your concern very seriously. We would like to further discuss your experience at the Hotel, please call us directly at the hotel or email us.

8/10 - 좋아요

oliver

2020년 6월에 1박 숙박함
답변 제공: Manager 님, 2020년 7월 15일
Thank you for your review. We hope you enjoyed your stay. We look forward to your next visit.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kind staff and old room but managed well Next visiting, I will stay
2020년 7월에 1박 숙박함
답변 제공: LM FD 님, 2020년 7월 6일
Thank you for your feedback, we are pleased to hear you had a nice experience with our staff but saddened that you did not like your room. We want to assure you that your feedback is taking very seriously. Please send us a message with your information associated with your reservation and one of our team members will reach out to you soon, thank you.

6/10 - 괜찮아요

Esther 님, San Francisco

The best part about this property is the location. Close to a lot and easy to walk places.
2020년 6월에 6박 숙박함
답변 제공: Customer Service 님, 2020년 6월 26일
Thank you for leaving us this wonderful review, Esther! We're thrilled your time at Inn of Chicago was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience! Have a lovely day!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2020년 6월에 2박 숙박함
답변 제공: Management 님, 2020년 6월 26일
We hope you enjoyed your stay! Thank you for taking the time to review The Inn of Chicago. We look forward to your next stay.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스
Would not refund pre-paid reservation for a canceled trip due to COVID-19.
2020년 6월에 2박 숙박함
답변 제공: Customer Service 님, 2020년 6월 26일
We appreciate your feedback. We're deeply disappointed you had such challenges during your time with us. Your experience is not on par with the level of service we're accustomed to sharing with our guests. Could you provide the details of your reservation (name and dates) along with an email address or phone number that would be convenient to reach you? We'd like to look into this as soon as possible. We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First off the hotel was under renovations so it was dusty and dirty I asked for an upgrade to a king size room thinking that it would’ve been better than the queen size room the furniture was old and ran down the bed head stains the bathroom floor was dirty the bathroom door had stains that no one cleaned up also on the wall . The smoke detector was hanging from the ceiling unattached the curtains were falling down and they charge me a total of $145 for a one night stay at the rat motel. Highly disappointed was I
2020년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2020년 5월 24일
We appreciate the feedback. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Brenna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay all around.
The location was perfect, the building was older and charming, the room was just what I needed. The attached bodega was amazing and convenient. I had a slight issue with the heating, but that was QUICKLY remedied and I spent the night very comfortably. Couldn't ask for a better last minute hotel for my live show.
2020년 2월에 1박 숙박함
답변 제공: Kimmie R, Sales Manager 님, 2020년 4월 29일
Hi Brenna! Thank you for the 10 out of 10! We are happy to hear you had a wonderful stay and enjoyed the location. We will address the heating issue so you are more comfortable on your next visit!

10/10 - 훌륭해요

Carolyn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Property was nice, very comfortable atmosphere, near restaurants and cafes.
2020년 3월에 1박 숙박함
답변 제공: Kimmie R, Sales Manager 님, 2020년 4월 29일
Hi Carolyn! Thank you for the 5 out of 5! We are pleased to hear you enjoyed the location and nearby attractions. We appreciate your business. We'd love to see you again soon so we can share an even more enjoyable experience with you.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was Excellent. The room not so much. If you like good toilet paper, bring your own. Both nights I was bitten several times on the back of my arm. I have no proof of what it was, but I'm pretty sure I know.
2020년 3월에 2박 숙박함
답변 제공: Manager 님, 2020년 3월 24일
I am happy to hear that the staff was up to expectations, we pride ourselves on providing a good experience. Thanks for sharing the feedback about your room. We take these comments seriously and will discuss with our team. We hope you come back and give us another try!

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente ubicacion. Buena atencion. No me gusto que estaba en refaccion. Maquina de hielo desbordo y mojo la alfombra de entrada a mi dormitorio.
2020년 3월에 4박 숙박함
답변 제공: Manager 님, 2020년 3월 24일
Thanks, we look forward to welcoming you back

10/10 - 훌륭해요

Luis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Manager 님, 2020년 3월 24일
Luis, thanks for the perfect 10!! Can't wait to have you back with us!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 3월에 1박 숙박함
답변 제공: Kimmie R, Sales Manager 님, 2020년 4월 29일
Thank you for the 5 out of 5! We hope you enjoyed your stay and were able to experience all the Chicago favorites! We are looking forward to your next stay.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property looks nothing like these photos...Very dirty, smelly, small outdated rooms AC Heater is a window unit Stinks mildew walls in bathrooms low pressure water, elevators are tiny dirty and filthy. Lobby was dusty dirty outdated NEVER AGAIN
2020년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2020년 3월 18일
Thank you for taking the time to share your feedback. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.

2/10 - 너무 별로예요

Edward 님, Chicago IL

단체 여행, 연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were used condoms in the garbage, the heater didn’t work, we didn’t have a city view and the room was way smaller than shown in pictures.
2020년 3월에 1박 숙박함
답변 제공: Manager 님, 2020년 3월 17일
Edward, I deeply apologize about your experience that is 100% not acceptable. I encourage you to give us another chance, as that is not the normal. I have notified and met with our housekeeping department this morning. Thank you for letting us know.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 3월에 1박 숙박함
답변 제공: Manager 님, 2020년 3월 17일
Thanks for the high five! We look forward to welcoming you back!

2/10 - 너무 별로예요

Will 님, Chicago

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unclean, dirty, bathroom smelled, terrible I would not come back.
2020년 3월에 2박 숙박함
답변 제공: Manager 님, 2020년 3월 17일
We appreciate the feedback, Will. We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
Lobby was fun and funky. Actually room looked nothing like online photo. Carpet was buckling. Bathroom needed remodeling.
2020년 3월에 2박 숙박함
답변 제공: Manager 님, 2020년 3월 17일
Thanks for your feedback, and we are happy you enjoyed our public spaces. We have taken note of your other feedback as well, and have shared it with team. We hope to welcome you back sometime.

4/10 - 별로예요

Melissa

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2020년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2020년 3월 16일
We appreciate the feedback, Melissa. We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the convenience of the location and easy to get to
2020년 3월에 2박 숙박함
답변 제공: Manager 님, 2020년 3월 17일
Thanks, we look forward to welcoming you back. Our location doesn't get much better!

2/10 - 너무 별로예요

Victum 님, CHICAGO

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Nothing n it was drity looking! Need to hire more main floor cleaner.
2020년 2월에 3박 숙박함
답변 제공: Manager 님, 2020년 3월 17일
We appreciate the feedback, Victum. We have shared your review internally this morning. We do hope you will give us another chance next time you are in Chicago.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cheap but Comfy
Nice room, they gave me an upgrade for free because the Queen was too small for my significant other and I. The only problem was that the fridge had old food inside of it, but the staff just probably overlooked it.
2020년 3월에 1박 숙박함
답변 제공: Manager 님, 2020년 3월 24일
Thanks for the perfect 10. We truly appreciate that and we have noted your feedback as well. We look forward to having you back with us next time you are in Chicago

4/10 - 별로예요

Anna

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The pictures are deceiving. Beds are comfortable, but the rooms are so dingy and dirty. My stay was okay, but I will not be staying here again. Great location, though.
2020년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2020년 3월 14일
We appreciate the feedback, Anna. It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2020년 3월 13일
We appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 - 좋아요

Nathalia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 3박 숙박함
답변 제공: Kimmie R, Sales Manager 님, 2020년 4월 29일
Hi Nathalia! Thank you for rating The Inn of Chicago. Please provide more feedback to ensure better quality for future stays! We always strive for ways to improve service, quality and overall experience. We hope to see you soon!

4/10 - 별로예요

Sheila

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2020년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2020년 3월 10일
We appreciate you leaving your feedback with us, Sheila. While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 - 훌륭해요

Taylor

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 2박 숙박함
답변 제공: Kimmie R, Sales Manager 님, 2020년 4월 29일
Hi Taylor! Thank you for the rockin' 10 out of 10! I hope we exceeded your expectations. We look forward to seeing you soon. Have a wonderful day.

8/10 - 좋아요

Steven

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good for price
Fast and easy check in even on a Saturday. Room was good for the price. Shower head was too low. Seemed like a handicap bathroom. But got the job done.
2020년 3월에 2박 숙박함
답변 제공: Manager 님, 2020년 3월 24일
Steven, we are happy to hear you enjoyed your time in Chicago. Thanks for staying with us and we hope you will visit us again next time

2/10 - 너무 별로예요

Christine

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2020년 3월 10일
Thank you for sharing your feedback, Christine. We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliper service our guests are accustomed to.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 3월에 4박 숙박함
답변 제공: Kimmie R, Sales Manager 님, 2020년 4월 29일
Thank you for the 5 out of 5 review! We hope you had the best Inn of Chicago experience. We appreciate your business. Have a great day!

6/10 - 괜찮아요

Trishaude

별로예요: 직원 및 서비스
2020년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2020년 3월 9일
We appreciate you taking the time to share your feedback, Trish. We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
2020년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2020년 3월 9일
We appreciate the feedback. We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.