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크라운 플라자 루이빌 에어포트 엑스포 센터, IHG 호텔 여행 후기

3.5 out of 5
크라운 플라자 루이빌 에어포트 엑스포 센터, IHG 호텔
830 Phillips Lane, Louisville, KY

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 413개" "
평점 8 - 좋아요. 1002개 이용 후기 중 240개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 164개" "
평점 4 - 별로예요. 1002개 이용 후기 중 88개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 97개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: dh 님, 2024년 4월 24일
Thank you

10/10 - 훌륭해요

Longino

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: dh 님, 2024년 4월 24일
Thank you

10/10 - 훌륭해요

michelle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good
2024년 4월에 3박 숙박함
답변 제공: dh 님, 2024년 4월 24일
Thank you

10/10 - 훌륭해요

Stacy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel. Staff was excellent in that they were pleasant, friendly and provided great service. The hotel and restaurant were undergoing renovations at the time so I ate in the lounge. Food was very good as was the service. I utilized the hotel shuttle from the airport and back in the morning which was also a good service.
2024년 4월에 1박 숙박함
답변 제공: dh 님, 2024년 4월 21일
Thank you for your feedback

6/10 - 괜찮아요

Mariea K

출장 여행
On the day that my party with 8 rooms where to check out the cleaning crew came through before we checked out. They threw away some expensive food that we had purchsed to take back to our homes that we do not have access too where we live. When I asked for a discount of that amount I was told by the woman that checked me out that they would replace what we lost from thier restuarant. When I went to find "Chrisitne" I could not get into the restuarant as it was closed. There we did not get our $$ worth that the hotel threw away....the front counterperson misdirected us so she didn't have to deal with me and we left the property very unhappy with the transaction. We had stayed for 3 nights X 8 rooms you would thing that amount of $$$ would have granted better service. Mariea Berry HR MGR Magna International
2024년 4월에 1박 숙박함
답변 제공: dh 님, 2024년 4월 21일
Thank you for your feedback

10/10 - 훌륭해요

Tyre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the stay
2024년 4월에 1박 숙박함
답변 제공: dh 님, 2024년 4월 19일
Thank you for your feedback

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good re- modeling. Restaurant should open soon
2024년 4월에 1박 숙박함
답변 제공: dh 님, 2024년 4월 18일
Thank you for your feedback

10/10 - 훌륭해요

Jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice room
2024년 4월에 1박 숙박함
답변 제공: dh 님, 2024년 4월 17일
Thank you

10/10 - 훌륭해요

Ines

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room, we had this year was fully renovated and much better from last year, Staff is great and friendly. One of the girls (Sabrina H.) remembered us from the last year, and she even knew what coffee we were drinking.
2024년 3월에 2박 숙박함
답변 제공: dh 님, 2024년 4월 14일
Thank you for your feedback

2/10 - 너무 별로예요

Robyn 님, Slinger

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible burger from only open restaurant. Sketchy hallways and construction. Smelled smoke in halls. Good driver to airport.
2024년 4월에 1박 숙박함
답변 제공: dh 님, 2024년 4월 11일
Thank you for your feedback

10/10 - 훌륭해요

Holli

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very nice hotel, great location. Staff was very friendly and professional. The food from the restaurant was very good and they had a large selection
2024년 4월에 1박 숙박함
답변 제공: dh 님, 2024년 4월 11일
Thank you for your feedback

10/10 - 훌륭해요

Kamalah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was bigger than I expected so I entered where the old registration used to be, but that wasn't a problem for me. While walking to the correct place to check in the hallway carpet was beautiful and smooth jazz music was playing. Check in was alright, fast and easy for the most part and the parking lot was huge. I could tell the hotel is under construction but that didn't make a difference for booking at this hotel nor my stay. My room was the more updated ones and it was also bigger than my anticipation, which was a plus because I did specifically book for my room to have a couch in. There was a dinning room table and four chairs plus an extra big lounge chair as well on the other side of the room. The bed and outlets/lamp on the right side of the bed looked updated and the sheets were nicely clean and crisp (it looked like how I would make my own bed. Superb job!) The bath room and rest of the room in my opinion has spotless, phenomenal job to housekeeping! It was quite for the most part as far as hearing the construction, which was non existent; the only noise I heard was from the guest walking and running around. The TV was a little hard to figure out as far as looking up the guide vs seeing the program line up. But I found a channel to watch and fell asleep soon after laying down. The only complaint I have about my stay was the heater/acc unit, when it kicked on and turned off it woke me up out of my sleep and few times. And startled me, otherwise 9/10 stay
2024년 4월에 1박 숙박함
답변 제공: dh 님, 2024년 4월 8일
Thank you for your feedback

10/10 - 훌륭해요

Terri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great for walking across to the beach zoo for cheer competition. Food was good, bar was fun, and the remodeled room was nice.
2024년 4월에 3박 숙박함
답변 제공: dh 님, 2024년 4월 19일
Thank you for your feedback

8/10 - 좋아요

Randy

가족 여행
좋아요: 청결 상태
Beds weren’t made in one of the rooms, they didn’t have blankets on them. Security was called on me and my son, when it was other people making noise, but the security guard said he stood outside our room for 5 minutes and it was us, yet we heard noises from others and my wife and daughter who were in the room in front of us said their neighbors were being loud.
2024년 4월에 2박 숙박함
답변 제공: dh 님, 2024년 4월 8일
Thank you for your feedback

6/10 - 괜찮아요

Anthony

가족 여행
별로예요: 직원 및 서비스
We had ants
2024년 4월에 1박 숙박함
답변 제공: dh 님, 2024년 4월 8일
Thank you for your feedback

10/10 - 훌륭해요

ANITA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service and room is nice and clean
2024년 4월에 1박 숙박함
답변 제공: dh 님, 2024년 4월 5일
Thank you for your feedback

2/10 - 너무 별로예요

Dennis

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing unique about this property very old and rundown smells of 1960’s all through out lobby is renovated all the rest are so dated. And smells so old musty you name it. linens are great but the baseboard heat and carpets stink.
답변 제공: dh 님, 2024년 4월 3일
Thank you for your feedback

8/10 - 좋아요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Newly renovated and very modern.
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 4월 1일
Thank you for your feedback

4/10 - 별로예요

Channa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 4월 2일
Thank you

2/10 - 너무 별로예요

Kimberly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The fact i got charged for a room and they didnt have my reservation
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 4월 1일
You will need to contact expedia. Thank you

10/10 - 훌륭해요

Cammie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel. Room was spacious and clean, and the restaurant had surprisingly good food. I would definitely stay again.
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 30일
Thank you for your feedback

10/10 - 훌륭해요

Amilia

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean!
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 30일
Thank you for your feedback

2/10 - 너무 별로예요

Kortney

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First room had going walls, thermostat was hanging from wires, and there were holes in the walls. The door to the outdoor patio would not close entirely and only had a sliding chain lock. When I inquired for a move to a new hotel I was told they could put me in a renovated room. Only 1 elevator worked and it was in the 8th floor. Room was cleaner but the hallways were a mess. The property is under construction and the parking lot is a disaster. DO NOT RECOMMEND FOR ANY CLUB TOURNAMENT AT THE CONVENTION CENTER. Shuttles ran infrequently and were unreliable. Pool is completely dilapidated and closed.
2024년 3월에 3박 숙박함
답변 제공: dh 님, 2024년 3월 29일
Thank you for your feedback

6/10 - 괜찮아요

Matthew

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Under construction so not really nice right now. Will be nice when done. Air conditioner was very noisy when it turned on and ran.
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 29일
Thank you for your feedback

10/10 - 훌륭해요

Salena

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was there when they were undergoing renovations. But the staff was fabulous.
2023년 12월에 4박 숙박함
답변 제공: dh 님, 2024년 3월 29일
Thank you for your feedback

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was perfect for leaving on a 7am flight. Super close to the airport and the shuttle was super quick and friendly. Checkin staff was prompt and courteous. Room was a great size and everything was comfy. The renovations cause a lower than 5 ranking, but the renovations they are doing are helping upgrade the property. Would stay here again.
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 27일
Thank you for your feedback

6/10 - 괜찮아요

Karen

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The Restaurant advertised it stayed open until 11:00 pm actually closed at 9:00pm. When questioned why it was mis-advertised, check in person was not nice and basically told us to go to McDonalds. Hotel is under construction and rooms are literally a mile away from check-in.
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 27일
Thank you for your feedback

8/10 - 좋아요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Currently inder construction but still clean.
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 27일
Thank you for your feedback

10/10 - 훌륭해요

Qingjie 님, Dublin

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 27일
Thank you

8/10 - 좋아요

Sarah 님, Columbus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very comfortable hotel! Staff was super nice! Loved having a balcony!
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 27일
Thank you for your feedback

2/10 - 너무 별로예요

Gary

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst hotel I've been in in 40 years of business travel. Construction and noise every morning at 7:30 pool and business center closed. Make shift bar and restraunt. Fire alarm went off and hotel had to be evacuated. The front desk woman was unfriendly and miserable.
2024년 3월에 3박 숙박함
답변 제공: dh 님, 2024년 3월 27일
Thank you for your feedback

2/10 - 너무 별로예요

Gary

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the moment we checked in the front desk woman was miserable and no friendly. The hotel is under construction and the noise started at 7:30. The pool was closed. No business center, the restraunt and bar was slow service and the bar maid was so miserable and could care less. The hotel should be closed and not renting rooms. Most disappointing hotel I've ever staying in. You should refund us and make this right
2024년 3월에 2박 숙박함
답변 제공: dh 님, 2024년 3월 27일
Thank you for your feedback

6/10 - 괜찮아요

Lisa

2024년 3월에 3박 숙박함
답변 제공: dh 님, 2024년 3월 27일
Thank you

4/10 - 별로예요

James

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Avoid this property especially staying more than 1 day. Out of all the staff personnel excluding the general manager the maintenance man was the absolute most accommodating out of them all.
2024년 3월에 6박 숙박함
답변 제공: dh 님, 2024년 3월 27일
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6/10 - 괜찮아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Couldnt sleep very well because of dogs barking and elevator dinging
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 24일
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8/10 - 좋아요

Genevieve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is under construction so halls and floors were not as clean as they could be under normal circumstances. Our room was comfortable and clean but appeared to be almost done with remodel - shower curtain too short to run length, shower head bracket not attached to wall, thermostat loose, but room was clean, comfortable bed and pillows, nice amenities in the bathroom and convenient for what we needed - hotel near airport for early am departure.
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 21일
Thank you for your feedback

6/10 - 괜찮아요

Timothy

The floor in the room I stayed in was not vacuumed and had to pick up hair balls and the plastic price tag holders off the floor. Found a hairball in the bathroom floor. I also noticed the floor in the lobby was filthy when checking out. The room was remodeled and nice.
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 20일
Thank you for your feedback

6/10 - 괜찮아요

Joseph

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Hotel was under construction which I understand. New looking room however had peeling wall paper over tv and a torn shower curtain. Restaurant was disappointing for dinner but perfectly fine for breakfast. Shrimp was added extra for a pasta dish which were the size of a dime and crunchy. Tons of teens caused for noisy nights trying to sleep. Felt way overcharged for the hotel in this state, the only plus was convenient to the expo center
2024년 3월에 5박 숙박함
답변 제공: dh 님, 2024년 3월 20일
Thank you for your feedback

2/10 - 너무 별로예요

Joanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is under reconsturction and decorating. Needs it really bad. Old hotel, but when remodeled it will be a top notch place to stay.
2024년 3월에 4박 숙박함
답변 제공: dh 님, 2024년 3월 20일
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10/10 - 훌륭해요

Marcus

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always clean nice and dependable. Neds are so.comfortable
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 20일
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10/10 - 훌륭해요

Theresa

2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 16일
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2/10 - 너무 별로예요

Carol

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For starters, the hotel is under renovation, so when you walk in, you are hit with a overwhelming paint and fume smell. Upon assurance, we would be placed in renovated rooms, we walked a through a hallway that I am assuming is for guests staying that have pets, and the urine smell was horrid. Our room, on the third floor was renovated and nice. However, bathroom was not cleaned well, hair on the vanity and the cold water faucet. The bed was made with bottom sheet and ONE TWO TOP SHEETS - no blacket, or duvey or any other form of covering on the beds or in the closet. I travel frequently and this is the first that I have only had sheets on the bed, no blanket to be found. Phone in the room did not work, on the positive note, the mattresses were comfortable and new room decor is nice. Rest or room was very well cleanned.
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 14일
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8/10 - 좋아요

Mitch

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 13일
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2/10 - 너무 별로예요

Jackie

가족 여행
The worst place I’ve ever stayed , it was disgusting , filthy all furniture was torn up , staff was not friendly and not attentive to any issues I really expected more my hometown crown plaza is except .. w wish I would have read reviews .. would never recommend this facility .. I was really scared to stay there!
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 13일
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6/10 - 괜찮아요

Aya

2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 9일
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10/10 - 훌륭해요

Kristine 님, Jasper

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The renovations are looking great.
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 8일
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8/10 - 좋아요

Sadye

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice room but was disappointed there were no toiletries in the bathroom. We were traveling and didn’t wanna unpack the car…so we were kinda counting on that! Hotel was under remodel so lots of construction in lobby
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 8일
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8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 6일
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6/10 - 괜찮아요

Jezreel

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: dh 님, 2024년 3월 6일
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8/10 - 좋아요

Vicky

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is doing a major renovation. But staff and accommodations were still great. Staff was 5 stars Still some more updating going on. Will be amazing once complete
2024년 3월에 1박 숙박함
답변 제공: dh 님, 2024년 3월 6일
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