미니 냉장고, 전자레인지, 오븐, 커피/티 메이커

레거시 베케이션 리조트 레노 여행 후기

3 out of 5
레거시 베케이션 리조트 레노
140 Court Street, Reno, NV

이용 후기

6.8
평점 10 - 훌륭해요. 1393개 이용 후기 중 317개" "
평점 8 - 좋아요. 1393개 이용 후기 중 382개" "
평점 6 - 괜찮아요. 1393개 이용 후기 중 332개" "
평점 4 - 별로예요. 1393개 이용 후기 중 177개" "
평점 2 - 너무 별로예요. 1393개 이용 후기 중 185개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Lorena

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Okay for the price
2024년 4월에 3박 숙박함
답변 제공: LVR Representative 님, 2024년 4월 24일
Thank you for your feedback, Lorena! We're pleased to hear that you found our accommodations satisfactory for the price. We're always looking for ways to improve, so if there's anything specific you think we could do better, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back in the future!

8/10 - 좋아요

Andrea

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
This was a great place for me and my daughter at a tournament. We could make breakfast and dinner on the stove (fried eggs, , oatmeal, can of soup) instead of going out all the time. The room was spacious. It's a quiet hotel close to the casinos, a grocery store nearby (5 minutes walking). The building itself is older, but in good condition and clean. They have recycling bins in the rooms! We didn't try the pool or the gym, but they looked nice and usable. Would stay again.
2024년 4월에 3박 숙박함
답변 제공: LVR Representative 님, 2024년 4월 24일
Thank you for sharing your experience, Andrea! We're delighted to hear that our hotel provided a convenient and comfortable stay for you and your daughter during the tournament. It's great to know that you appreciated the ability to prepare meals in your room and found the space spacious and quiet. We're glad you found our facilities clean and well-maintained, and we're happy to offer amenities like recycling bins, pool, and gym for your convenience. We look forward to welcoming you back for another enjoyable stay in the future!

4/10 - 별로예요

Rebecca

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty pan in the cupboard, shower a bit funky, no dish soap or scrubbie to clean dishes. Worked out well for my needs, was close to Starbucks, nice to walk nearby by the river. But the property overall was a bit trashy.
2024년 2월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 4월 16일
Thank you for sharing your feedback, Rebecca. We apologize for the cleanliness issues you encountered during your stay, including the dirty pan and the condition of the shower. Your comments are important to us, and we will address them with our housekeeping team to ensure improvements are made. We appreciate your positive remarks about the convenient location and nearby amenities. Your feedback will help us enhance the overall experience for our guests, and we hope to have the opportunity to exceed your expectations in the future.

6/10 - 괜찮아요

Raina

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
It has a full kitchen which is nice. Single studio doesn't have much counter space. Other good. Most 2 inconvenient aspects: 1. Thin walls (easily hear neighboring rooms which can potentially make it difficult when people are watching TV on loud volume). 2. Lack of control over thermostat. Reno has erratic weather. One the weekend it snowed a little and then hot (above mid 70s) in the week. The staff insisted that since there's only central heating/cooling and since "technically" the season is still summer, there would only be the option to HEAT or keep off. The room gets VERY stuffy and they have limited standing fans. Poor sleep (especially for longer stays) in this condition. There is a netted door you can open through the balcony but that can be a security concern also, it's weird to have that open when you're sleeping... easily someone can see in. These are the 2 main things that would prevent me from coming back. Especially the thermostat one.
2024년 4월에 12박 숙박함
답변 제공: LVR Representative 님, 2024년 4월 15일
Thank you for sharing your feedback, Raina. We're glad to hear that you appreciated the full kitchen in your room. We apologize for the inconvenience caused by the thin walls and lack of control over the thermostat. We understand how important a comfortable temperature is for a good night's sleep, especially during fluctuating weather conditions. We will review your comments with our team to see how we can improve in these areas and provide a better experience for our guests in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back under better circumstances.

2/10 - 너무 별로예요

Mary-Ann

단체 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was great and very understanding. The furniture and beds were very uncomfirtable. The indoor pool was what we were kooking forward to most but there was barely any seating and no tables to put our towels and things in and keep them from getting wet. Yiu could hear EVERYTHING outside and from the rooms above and next door. We got no sleep as the people above us were up walking around all night and it sounded as if they were going to come through the ceiling. We had booked 2 nights but left after 1
2024년 4월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 4월 11일
Thank you for sharing your experience with us. We apologize for the discomfort you encountered during your stay. Your feedback about the furniture, beds, and indoor pool amenities is duly noted, and we will address these concerns to enhance the overall experience for our guests. We regret that the noise disturbances disrupted your sleep and affected your stay. Please know that we take these matters seriously and will take appropriate measures to minimize such disturbances in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 - 좋아요

Steve

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to downtown
2024년 4월에 3박 숙박함
답변 제공: LVR Representative 님, 2024년 4월 11일
Thank you for your feedback, Steve. We're pleased to hear that our proximity to downtown met your expectations. If there's anything specific you feel we could improve upon to earn that extra star in the future, please don't hesitate to let us know.

6/10 - 괜찮아요

Stephannie

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I used to love this place. But they have changed a bit since the renovations. NO OVENS. Front desk staff always helpful; security on point. Red Phone Amber is the poster child of upper managements utter lack of customer service. So that definitely hasn't changed over the years. They are infamous for their "red phone" service. 3 stars given for Amber's lovely reception and the removal of ovens. I was really looking forward to being able to cook an oven dish for myself as I live on the road. I put up with a lot of lackluster customer service over the years just for that oven. no oven - no reason to tolerate Red Phone Amber anymore.
2024년 3월에 7박 숙박함
답변 제공: LVR Representative 님, 2024년 4월 2일
Thank you for taking the time to share your feedback with us, Stephannie. We sincerely apologize for any inconvenience caused by the changes since our renovations. We value your loyalty and are disappointed to hear that we have not met your expectations this time. Please note that we do not have a team member named Amber, and we regret any negative interactions you may have experienced. Regarding the ovens, they are available in certain room types depending on the booking. We apologize for any confusion or disappointment this may have caused. Your comments have been noted, and we will use them to improve our services and facilities. If you have any further concerns or feedback, please don't hesitate to reach out to us directly. Should you decide to give us another chance, we recommend directly booking through our website or call center to ensure you are getting a room that will meet your expectations. We hope that you will give us another chance to exceed your expectations in the future.

2/10 - 너무 별로예요

eric

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Over a two nights stay, we encountered 1 adult roaches and 4 juvenile roaches in the guest room. Bring many roach motel and roach bait stations if you are planning to stay here.
답변 제공: LVR Representative 님, 2024년 3월 26일
Thank you for taking the time to share your feedback with us, Eric, although we're disheartened to learn about your experience. Please accept our sincere apologies for any inconvenience caused by the presence of pests during your stay. Ensuring a clean and pest-free environment is of utmost importance to us, and we have immediately escalated this issue to our pest control team to address it promptly. We truly appreciate your patience and understanding and hope to have the opportunity to regain your trust in the future.

10/10 - 훌륭해요

Julieta

2024년 3월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 4월 15일
Julieta, thank you for your perfect rating! We are pleased to hear that you enjoyed you stay with us and should you have any questions or concerns, please do not hesitate to reach out to us. We look forward to hosting you again!

6/10 - 괜찮아요

Tsering

별로예요: 청결 상태
The bed sheet smelled of urine. It’s like they never cleaned our bed sheet when we checked in. My husband could not sleep as the smell was so bad.
2024년 3월에 1박 숙박함
답변 제공: LVR Representative 님, 2024년 3월 25일
Tsering, thank you for taking the time to leave us a review. We apologize for the unpleasant experience you encountered with the bed sheets during your stay. This does not meet our cleanliness standards, and we regret any discomfort it caused. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure it does not happen again in the future. If there's anything else we can do to make it up to you, please contact us directly. We hope we have the opportunity to regain your trust in the future.

8/10 - 좋아요

Annie

2024년 3월에 3박 숙박함
답변 제공: LVR Representative 님, 2024년 3월 18일
Thank you for your rating Annie! We are so happy that you enjoyed your stay with us and should you have any questions or concerns please feel free to contact us directly. We look forward to hosting you again.

10/10 - 훌륭해요

Renante 님, Roseville

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were friendly and helpful.
2024년 2월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 3월 18일
Thank you for your positive feedback, Renante! We're delighted to hear that our staff provided friendly and helpful service during your stay. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Maribel

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good reservation, they were super friendly staff members, good space for the family. BUT the sheet in one of the beds had a dry blood stain, the sheet was washed, but the stain didn't come out and how ever sets the sheet back up dint check that out before putting it. The sofa had a rip apart but it was not a problem. I would say an 8 out of 10 because of the rip sofa and the blood stain on a sheet. I will go back beacuse of the friendly staff, price and quite area.
2024년 3월에 1박 숙박함
답변 제공: LVR Representative 님, 2024년 3월 12일
Thank you for your positive review and for choosing to stay with us. We appreciate your kind words about our friendly staff and the overall space for your family. However, we apologize for the oversight with the stained sheet and the ripped sofa. Your feedback is essential, and we will address these issues to ensure a more seamless experience for our guests. We look forward to the opportunity to welcome you back and provide you with an even more enjoyable stay in the future.

8/10 - 좋아요

Barry

좋아요: 숙박 시설 상태 및 시설
Nice and kind.
2024년 3월에 1박 숙박함
답변 제공: LVR Representative 님, 2024년 3월 11일
Thank you for your rating! If you have any specific feedback or suggestions on how we can improve, please don't hesitate to let us know. We appreciate your stay and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Nancy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall Really Good Area Wifi Needs Update. Need Extra Sheets For Fold Out Bed. And Dont Have Phone In The Rooms So Good Luck Lol...
2024년 3월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 3월 11일
Thank you for sharing your feedback! We're glad to hear that you found the overall area good. We appreciate your suggestions regarding the WiFi, extra sheets for the fold-out bed, and the absence of a phone in the rooms. Your input is valuable in helping us enhance our guests' experience. If you have any more details or specific preferences, please feel free to let us know. We look forward to hosting you again in the future!

4/10 - 별로예요

Care

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: LVR Representative 님, 2024년 3월 8일
Thank you for your rating. It appears some aspects of your stay may not have met your expectations. We apologize for any inconvenience and should you have any questions or concerns, please reach out to us directly. We hope to welcome you back for an improved stay.

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 3월 4일
Thank you for your perfect rating, Ashley! We are thrilled to hear you enjoyed your stay with us and should you have any additional questions or concerns, please do not hesitate to reach out to us. We look forward to hosting you again!

10/10 - 훌륭해요

Carl

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent price
2024년 2월에 3박 숙박함
답변 제공: LVR Representative 님, 2024년 2월 27일
Thank you for your rating and feedback, Carl! We're delighted to hear that you found our pricing excellent! Providing value to our guests is a top priority, and we appreciate your positive feedback. If you have any specific comments or suggestions about your stay, feel free to share them. We hope to welcome you back in the future for another wonderful experience.

6/10 - 괜찮아요

Tenzin

Just average
2024년 2월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 2월 20일
Thank you for your feedback, Tenzin. We're sorry to hear that your experience was only average. If you have any specific concerns or suggestions for improvement, please feel free to share them with us by reaching out directly. We value your input and strive to enhance our guests' experiences. We hope to welcome you back for an enhanced stay in the future.

4/10 - 별로예요

Tsering

아이를 동반한 가족 여행
It was super slow to check in and there was so much confusion at the front desk. It took almost one hour to check in and with kids , it was so inconvenient. Then they did not offer the two queen bed that we booked and instead gave us a one queen bed. I was super upset that as family we cannot sleep together and one has to sleep on the sofa. I was about to cancel the appointment and go to another hotel but I was traveling with other family friends who all booked in the same hotel. My friend requested for another makeshift bed for my family and they finally relented and offered us the bed in the living room but we could not sleep together as a family and it kinda ruined our trip. Do not book at this hotel because they would not honor their words.
2024년 2월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 2월 20일
We sincerely apologize for the inconvenience and frustration you experienced during your check-in process and with the room assignment, Tsering. It's disheartening to hear that the situation impacted your family's experience and trip. We appreciate you bringing this to our attention, and we take your feedback seriously. We will review our processes to ensure a smoother check-in experience and better communication regarding room assignments. If your travel plans bring you back to the area, we'd be grateful for another opportunity to provide you with a more positive experience. Please feel free to reach out directly if you have any further concerns or if there's anything we can do to address the situation. Thank you for sharing your feedback.

2/10 - 너무 별로예요

Eleuterio

별로예요: 청결 상태
No neospede no avia cuartos disponibles y solo me cobraron
2024년 2월에 1박 숙박함
답변 제공: LVR Representative 님, 2024년 2월 19일
We sincerely regret the inconvenience you experienced during your stay. It seems there was a problem with room availability and the billing process. To address this issue and provide you with an appropriate solution, we recommend that you contact the platform or location where you booked your vacation directly. They will be able to access your specific information and work to resolve any billing or availability issues you may have faced. We appreciate your understanding and patience as we work to rectify this situation.

2/10 - 너무 별로예요

Viacheslav

2024년 2월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 3월 21일
Thank you for taking the time to leave a rating, Viacheslav. It appears several aspects of your stay may not have met you expectations. Should you have any questions or concerns, please contact us directly to come to a resolution. We hope to have the opportunity to exceed your expectations in the future.

4/10 - 별로예요

Chris

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in a horrible part of town, with very limited parking. if you have a large vehicle there are only 6 spots to park in that are labled Truck/suv parking, however they do not make small vehicle move if they park there. Also they advertised an arcade, game room and putt putt golf course. However, only 2 of the 5 games they had actualy worked. In the game room the fooseball table was broken, but they did have a pool table that was fully operational and the putt putt couse was unusable. Most of the boards were broken or coming apart with screws sticking out all over the place. The hotel also shuts down the Air conditioning to half of the rooms during winter, so you have to request a fan for your room (unless your ok with your room being 80 degrees at night.) The one redeaming quality was the pool and sauna unfortunatly we were only able to use it for one day because other guests were using it for a party room for 4 hours each day we were there. And the final and biggest issue was the service. If you need anything you better be ok with waiting all day for it because they work at a very slow pace. When we requested a fan for the room we were told it would only take a few minutes. Also, someone had to be in the room to accept the fan. We requested it at around 230 and didnt receve a fan till after 6 so had to waste our entire afternoon waiting for sothing that should have taken 5 min. Was an uterly horible experience start to finish.
2024년 2월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 2월 19일
Chris, we apologize for the inconveniences you experienced during your stay. Your feedback is valuable, and we're sorry to hear that the property's location, parking, amenities, and service did not meet your expectations. We appreciate you bringing these issues to our attention. If there's anything specific you'd like to discuss or if there's a way we can address your concerns, please reach out to us direclty. We value your feedback and aim to improve based on guest experiences.

2/10 - 너무 별로예요

Javier

2024년 1월에 1박 숙박함
답변 제공: LVR Representative 님, 2024년 3월 21일
Thank you for taking the time to leave a rating, Javier. It appears several aspects of your stay may not have met you expectations. Should you have any questions or concerns, please contact us directly to come to a resolution. We hope to have the opportunity to exceed your expectations in the future.

6/10 - 괜찮아요

Stacey 님, Castro Valley

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 29일
Thank you for taking the time to provide a rating. If there are any specific aspects of your stay that you would like to share or discuss further, please feel free to reach out. We value your feedback and hope to have the opportunity to enhance your experience in the future.

2/10 - 너무 별로예요

chuck

가족 여행
별로예요: 청결 상태, 객실의 편안함
BAD ATITUDE
CHECK IN STAFF WERE VERRY RUDE TO ME AND MY GRANDDAUGHTER.THEY PUT ME IN A BACK ALLY ROOM INSTED OF A INDOOR HALLWAY ROOM.THEY WERE NOT FULL! THIS WAS THERE CHOICE!
2024년 1월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 25일
We sincerely apologize for the experience you had during check-in. It's disheartening to hear that our staff did not provide the level of service and accommodation you expected. Your feedback is valuable to us, and we will address this matter with our team to ensure a more positive and welcoming experience for all guests. Additionally, we have forwarded this to the onsite management team - you should be hearing from them in the next several business days. We appreciate your understanding and hope that you'll consider giving us another chance in the future.

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 24일
Thank you for your perfect rating! We are thrilled you enjoyed your stay with us and should you need anything further please do not hesitate to reach out to us directly. We cannot wait to welcome you back!

2/10 - 너무 별로예요

Sonia

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 24일
We appreciate your feedback, and we're here to listen. If there's anything specific you'd like to share or discuss, please feel free to reach out to us directly. We strive to make improvements based on guest experiences.

2/10 - 너무 별로예요

isaiah

가족 여행
별로예요: 청결 상태, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 22일
We're sorry to see that your experience fell short of expectations. We would appreciate any additional feedback you can provide to help us understand and address the issues you encountered. Your satisfaction is our priority, and we are committed to making improvements based on your input. If there are specific concerns you'd like to discuss or if there's anything we can do to make amends, please reach out to us directly. We value your feedback and hope to have the opportunity to address any shortcomings.

6/10 - 괜찮아요

Rebecca

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 22일
Thank you for taking the time to share your feedback. We appreciate your input, and if there are any specific aspects you would like to discuss or elaborate on, please feel free to reach out to us directly. Our team is committed to continuous improvement, and your comments are valuable in helping us enhance the guest experience. If there's anything more you'd like to share or if we can assist you further, please don't hesitate to contact us.

2/10 - 너무 별로예요

DARLY ANDREA BABETH

2024년 1월에 1박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 22일
We're sorry to see that your experience fell short of expectations. We would appreciate any additional feedback you can provide to help us understand and address the issues you encountered. Your satisfaction is our priority, and we are committed to making improvements based on your input. If there are specific concerns you'd like to discuss or if there's anything we can do to make amends, please reach out to us directly. We value your feedback and hope to have the opportunity to address any shortcomings.

2/10 - 너무 별로예요

Jimmy

가족 여행
별로예요: 청결 상태, 객실의 편안함
No pets and no smoking on site
Arrived to find out that despite advertising as pet friendly, no pets allowed and 100 dollar deposit not mentioned in the charges of total costs. Not very friendly.
2024년 1월에 1박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 22일
We sincerely apologize for any confusion regarding our pet policy. We understand the importance of clear communication, and we regret if there was a misunderstanding. Your feedback is valuable, and we will review our communication to ensure a better experience for future guests as this property is pet-friendly and there seems to be some confusion on our part. Regarding the deposit, we apologize for any inconvenience caused. A security deposit is typical within the hospitality industry and would have been notated on your confirmation email. We appreciate your feedback, and we will strive to make our policies more transparent.

8/10 - 좋아요

Jonathan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Had a great time with my family we will definitely go back
2024년 1월에 3박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 16일
We're thrilled to hear that you had a great time with your family! Your positive experience means a lot to us. If there's anything specific you enjoyed or if you have any suggestions for making your future visits even better, please let us know. We look forward to welcoming you back on your next stay!

8/10 - 좋아요

lisa

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
older building, but clean. Nice room with comfortable bed. Kitchen stocked with cooking utensils.
2024년 1월에 3박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 10일
That's great to hear that you found the room clean and comfortable! We aim to maintain cleanliness and ensure our guests have a comfortable stay. If there's anything specific you feel we can improve upon, we're open to suggestions. Thank you for your feedback and wish to welcome you back for an even better stay in the future!

2/10 - 너무 별로예요

Jared

별로예요: 청결 상태, 객실의 편안함
No
Not clean. Not a good property. It’s cheap but they will not reimburse you if you don’t like it so just pay more for something else. I won’t go back
2023년 7월에 7박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 8일
We're genuinely sorry to hear about your disappointing experience. Cleanliness is a top priority for us, and we regret that we fell short of your expectations. We noticed your stay was back in July and have made serval improvements since then. Regarding reimbursement, while it is true bookings through 3rd party are typically non-refundable, we'd like to speak with you directly to come to a resolution. Please reach out to our team directly to discuss this further. We value your feedback and hope for the chance to regain your trust in the future.

10/10 - 훌륭해요

Van

2023년 12월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 8일
Thank you for your rating! We hope your stay was enjoyable and look forward to welcoming you back in the future. If you have any feedback to share, we're always eager to hear from our guests.

4/10 - 별로예요

Germaine

아이를 동반한 가족 여행
We check in for 3 nights. First off this hotel says there’s AC but there was no AC in our room only a heater. When we told front desk they said half the bldg. doesn’t have AC. I know it’s winter but the room was getting pretty hot even without the heater on and most the windows wouldnt say open because they were broken and the one that weren’t didn’t open all the way. Second I booked a suite with 2 queen beds but was given a suite with one queen bed. I didn’t complain because both couches in that suite pulled out to beds for the kids. Third, we stayed 3 nights and they provide no housekeeping service and if you want house keeping service it was $40 a night extra. When we asked for extra linen we were only given a couple of sheets and no towels or blanket. We ended up using the pool towels. I think the hotel needs to be up front about these things before people book. I was pretty disappointed. I don’t think we will be staying there at our future visits to Reno.
2023년 12월에 3박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 4일
We are truly sorry to hear about your experience. It seems there were multiple issues during your stay that didn't meet your expectations. We understand your disappointment with the discrepancies in amenities and services offered. Your feedback is valuable and will be shared with our team to improve and be clearer about our services. If there's anything we can assist with or if you'd like to discuss this further, please reach out. We regret that you didn't have the experience you expected, and we hope to regain your trust in the future.

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 4일
We are sorry to see that your experience wasn't satisfactory. If there's anything specific you'd like to address or if you have any feedback to share, please feel free to reach out. Your feedback is important to us, and we aim to improve based on our guests' experiences.

4/10 - 별로예요

Hollie

출장 여행
별로예요: 청결 상태, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 4일
It looks like your stay did not meet your expectations. We are sorry to see your rating. If there's anything we can do to improve or if you have any feedback to share, please feel free to reach out. Your input is valuable to us in ensuring a better experience for our guests.

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great service! Room nice comfortable and clean Thanks!
2023년 12월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 4일
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our great service and that the room was comfortable, nice, and clean. Your appreciation means a lot to us! If there's anything else we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Tyson

가족 여행
별로예요: 청결 상태, 객실의 편안함
Worst hotel ever!!!!
Worst place we’ve ever stayed. Was staying with 5 family members. Got the one bedroom suite with two queen beds and a pull out couch advertised as sleeps 6. Got to check in 3 people ahead of us all had “lost reservations”. Front desk lady bad talked all of them while checking me in. My hotels reservation went through no problem. Got up to the room noticed no blankets or pillows for the pull out. Called down said they had none available(then don’t advertise it!!!!) then the shower curtains were stained or dirty disgusting.
2023년 12월에 1박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 4일
We are sincerely sorry to hear about your disappointing experience during your recent stay. It's disheartening to learn about the issues you encountered, from the misrepresented accommodation to the unsatisfactory service at check-in and the cleanliness oversights in the room. This falls short of our usual standards, and we apologize for the inconvenience caused by the lack of blankets and pillows for the pull-out couch as well as the condition of the shower curtains. Your feedback is crucial, and we'll address these concerns immediately to ensure such incidents do not reoccur. If there's anything we can do to make this right or further assist you, please reach out to our management team directly.

2/10 - 너무 별로예요

Tatiana

별로예요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: LVR Representative 님, 2024년 2월 19일
Tatiana, we're sorry to see that your experience didn't meet your expectations. If there's anything specific you'd like to share or discuss about your stay, please reach out to us directly for prompt resolution. Your feedback is valuable, and we strive to improve based on guest experiences. We hope to earn your trust back and welcome you again.

10/10 - 훌륭해요

Dulce

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good place
2023년 12월에 2박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 16일
Thank you for your positive feedback! We're delighted to hear that you had a very good experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your choosing our resort and look forward to welcoming you back in the future.

6/10 - 괜찮아요

Olena

2023년 12월에 1박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 16일
Thank you for your review. It seems some aspects of your stay may not have met your expectations - if you have any questions or concerns please reach out to us directly to discuss. We hope to welcome you back in the future for an even better stay!

10/10 - 훌륭해요

Mauricio

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: LVR Representative 님, 2024년 1월 3일
We're delighted that you had such a positive experience during your stay. We can't wait to welcome you back for another wonderful stay in the future!

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: LVR Representative 님, 2023년 12월 19일
Thank you for your perfect rating! We appreciate your visit and are delighted that you had a positive experience. If you have any specific feedback or suggestions in the future, please feel free to share. We look forward to welcoming you back for another wonderful stay.

6/10 - 괜찮아요

Lianna

가족 여행
좋아요: 청결 상태
Staff was amazing, informative and very helpful, the room was very clean but the age of the property shows. Lights in the bedroom wouldnt turn on, but it worked out because we had a movie night with a projector so lights werent needed. Pull out bed didnt have any sheets and only one blanket was provided for it, but the queen beds were quite comfy. Overall, the kids had a complete blast in the swimming pool, having the kitchen made all the difference. Would definitely go back!
2023년 12월에 1박 숙박함
답변 제공: LVR Representative 님, 2023년 12월 11일
Thank you for sharing your feedback with us! We're delighted to hear that our staff was helpful and that your room was clean. We appreciate your understanding regarding the age of the property, and we're sorry for any inconvenience with the lights and bedding. It's wonderful that the kids enjoyed the swimming pool and having a kitchen. We look forward to welcoming you back on your next visit! If there's anything specific you'd like us to address for your future stay, please feel free to let us know.

10/10 - 훌륭해요

Carl

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would recommened to friends
2023년 12월에 2박 숙박함
답변 제공: LVR Representative 님, 2023년 12월 12일
We appreciate your recommendation! It's wonderful to hear that you had a positive experience at our resort. If you have any friends planning a trip, we'd be delighted to welcome them as our guests as well. Thank you for choosing Legacy Vacation Resort, and we look forward to the opportunity to host you and your friends again in the future.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: LVR Representative 님, 2023년 12월 11일
Thank you for taking the time to provide your feedback. We're delighted to see your positive rating! If you have any specific comments or suggestions you'd like to share, feel free to let us know. We appreciate your choice to stay with us and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Mitchell

가족 여행
좋아요: 객실의 편안함
Scorpions Baseball!🦂
We actually had a good time. It’s an older hotel but my 3 boys loved the options. Indoor pool and arcade room with pool table. Boys played pool for the first time. Staff were really friendly. We’ll go back sometime in the future. Thank you
2023년 12월에 1박 숙박함
답변 제공: LVR Representative 님, 2023년 12월 11일
Thank you for your positive feedback! We're thrilled to hear that you and your boys had a good time and enjoyed the amenities our hotel has to offer. It's wonderful to know that our staff contributed to making your stay memorable. We appreciate your kind words and look forward to welcoming you back in the future. If you have any specific suggestions or requests for your next visit, feel free to let us know.