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호텔 베아트리츠 플라야 & 스파 여행 후기

4 out of 5
호텔 베아트리츠 플라야 & 스파
C/ Mato s/n, Puerto del Carmen, Tías, Lanzarote

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 197개 이용 후기 중 53개" "
평점 8 - 좋아요. 197개 이용 후기 중 86개" "
평점 6 - 괜찮아요. 197개 이용 후기 중 36개" "
평점 4 - 별로예요. 197개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 197개 이용 후기 중 7개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

FRANCESCA

연인과의 여행
별로예요: 직원 및 서비스
La struttura non è male ma dovrebbe essere rinnovata. La colazione va organizzata meglio in modo da ridurre i tempi di attesa ed evitare che si formino lunghe code.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Katie

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a lovely 4 night stay here. Rooms were very clean and general hotel felt well looked after. Great pools and 1 heated. Food was nice with great choice. Went all inclusive and felt we got value for money. Great location on the beach front and a nice flat walk to local shops and bars/restaurants.
2024년 3월에 4박 숙박함

4/10 - 별로예요

raquel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No me gustó nada, el buffet de mala calidad en general comparado a otros 4 estrellas , las habitaciones muy trasteadas y camas incómodas y almohadas malisimas,no volvería a repetir, además los precios del bar muy caros .,lo único que me gustó fue la piscina que una de ellas era climatizada.
2024년 3월에 4박 숙박함

4/10 - 별로예요

Sue

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Serious maintenance required in my room. Inadequate facilities, no bin in the main areas only in the toilet, dressing table but no chair available?? Lack of plug sockets, only 1 in bathroom or unplug the TV. Peeling and scuffed walls. Needed woodwork refurbishing. The room I was originally offered I would have had to walk through an area covered in water from a leaking roof? No danger signs ? I actually mentioned it to reception as I had mobility problems so I was offered another room close to an elevator as I mentioned my mobility. The nearest elevator did not work. Overall not worth the money, stayed in much better for a lot less money. It appears everything questioned they say "see reception". The staff on reception are pleasant but I think some of the areas of complaint are well out of their control. Would never return to this hotel. Paid for buffet as only staying one night ( thank goodness) it was mediocre some of the dishes were tepid and unpleasant. Had much better in other hotels. It appears that some of the staff in the restaurant are not as amenable. I asked as I would miss breakfast ( early flight) could they do anything, they said " see reception" i had already asked reception and they said No. WiFi reception poor, again on asking reception they said because there was no sun try another room ? That was when I encountered the water which was a danger area. This was only rectified by cordoning off after I had told them about it. Overall a very bad experience!!
2024년 3월에 1박 숙박함

8/10 - 좋아요

Colinda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 9박 숙박함

8/10 - 좋아요

arvid

2024년 1월에 7박 숙박함
답변 제공: Javier Rodríguez, Hotel Beatriz Playa & Spa 님, 2024년 1월 25일
Dear Guest,Thank you very much for giving us 8 point for our services.Kind regards,

4/10 - 별로예요

JOLENE

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid
Pillows are flat and not even worth having. View from junior suite is poor-a brick wall with a few plants...room 1047. Food is bland and repetitive. Snacks outside of meal times are scarce. Can't even get a mouthful of food after 9pm. Staff look unhappy and disinterested with the exception of animation team who work hard in a dated environment. Raised all these issues with a manager who offered no goodwill gesture. Games in arcade room are broken and worn out-be prepared to lose your money. Save up and go to a better hotel!
2023년 12월에 7박 숙박함
답변 제공: Best regards, Javier Rodriguez, Director of Hotel 님, 2024년 1월 9일
Dear Jolene,Thank you very much for taking your time and sharing your opinion with us. We take your comments seriously and we are going to double check every single mentioned details in order to be able to improve our services.Thank you for helping us.

6/10 - 괜찮아요

FRANCOISE

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Tres déçue rapport qualité prix nul le spa n'est pas compris dans le tarif et en demi pension tu n'as même pas le deoit d'avoir un verre d'eau. Pas pratique quand tu as des médicaments à prendre.
2023년 12월에 5박 숙박함
답변 제공: Best regards, Javier Rodriguez, Director of Hotel 님, 2024년 1월 9일
Dear Francoise,On behalf of Hotel Beatriz Playa & Spa, we would like to thank you for taking yopur time and sharing your opinion with us. We will make a good note about your comments.

8/10 - 좋아요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a lovely room overlooking the pool and the sea.Our room was serviced every day and had a balcony which got sun alll afternoon and gave us shelter from the wind which was unusually strong this year.
2023년 12월에 9박 숙박함
답변 제공: Best regards, Javier Rodriguez, Director of Hotel 님, 2024년 1월 9일
Dear Andrew,Thank you very much for sharing your opinion with us.We are thrilled to see that you had found the room lovely and you had enjoyed the afternoon sun.We hope to have the opportunity to provide you another nice holiday. If you have any question, please do not hesitate to contact us.

8/10 - 좋아요

Joann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel, staff all very friendly and helpful. There is no kettle in room but asked at reception and given one straight away. Pool towel available so no need to use up suitcase space packing one. Really close to airport €11 in taxi took about 10 minutes. Great walkway straight outside that goes all the way along the coast, you can have a lovely long walk and a short (10 mins) walk round to the end of the runway if you want to sit on the beach and watch the planes landing/taking off. TV only had BBC News in English. Food was ok, always found a few options to eat but unfortunately never hot, luke warm if lucky mostly cold. If you’re all inclusive drinks are on tap/pump to help yourself so easy and convenient.
2023년 12월에 3박 숙박함
답변 제공: Best regards, Javier Rodriguez, Director of Hotel 님, 2023년 12월 12일
Dear Joann,Thank you for taking your time and leaving a review about your recent stay in the Hotel Beatriz Playa & Spa.We are pleased to see that you have enjoyed your holiday with us.We would be happy to welcome you back in the future.

8/10 - 좋아요

Cora

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our second trip to the Beatriz Playa and once again we had a lovely time. Still managed to get lost in the complex though! Food was varied and tasty, enjoyed a meal at the Oriental restaurant one night. Easy access to the beach promenade which is a lovely flat walk. Just one suggestion (same one as last year). There was very little low level seating round the bar area, just three chairs for disabled and actually room at the back for at least another two tables. The tall bar seating is a struggle for the elderly/those with mobility issues.
2023년 11월에 7박 숙박함
답변 제공: Best regards, Javier Rodriguez, Director of Hotel 님, 2023년 12월 12일
Dear Guest,Thank you vary much for choosing our hotel again as the destination of your holiday. Your loyalty is appriciated.We hope to have the oportunity to welcome you back for the third time as well.

10/10 - 훌륭해요

Roberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only thing what we.missed was a water cooker on the room to make a thee or coffee. Rest was perfect. Thank you a lovely stay.
2023년 11월에 3박 숙박함
답변 제공: Best regards, Javier Rodriguez, Director of Hotel 님, 2023년 12월 12일
Dear Guest,Thank you very much for choosing our hotel as your holiday destination.We are glad to see that you had a nice time here and it would be a pleasure to see you back in the future.

8/10 - 좋아요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I feel the rooms could do with updating/maintenance as the bottom of the some of the doors was separating from the frame and the bathroom door was "sticking" and was difficult to close.
2023년 11월에 11박 숙박함
답변 제공: Best regards, Javier Rodriguez, Director of Hotel 님, 2023년 12월 12일
Dear James,On the behalf of Hotel Beatriz Playa & Spa we would like thank you for taking your time and sharing your opinion with us.We appriciate your comments on our room and we will do our very best to make some improvement.We hope to see you back.

6/10 - 괜찮아요

Andrea

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 7박 숙박함
답변 제공: Best regards, Javier Rodriguez, Director of Hotel 님, 2023년 12월 12일
Dear Andrea,Thank you for taking your time and giving us a score.We hope to see you back in the future.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Best regards, Javier Rodriguez, Director of Hotel 님, 2023년 12월 12일
Dear Michael,Thank you very much for giving us the maximum score.

10/10 - 훌륭해요

Aisling

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was lovely and pool area although busy was very good. Food was nice apart from the breakfast which let them down slightly. But overall a great stay at this hotel.
2023년 10월에 8박 숙박함
답변 제공: Best regards, Javier Rodriguez, Director of Hotel 님, 2023년 12월 12일
Dear Aisling,Thank you very much for taking your time and sharing your opinion with us.We are glad to see that you found the hotel lovely and the food nice.We hope to have the opportunity to see you back.

10/10 - 훌륭해요

lassinat

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Norbert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Es war alles Bestens !!!
2023년 6월에 7박 숙박함

8/10 - 좋아요

Stephanie

별로예요: 청결 상태
.
2023년 5월에 4박 숙박함

4/10 - 별로예요

MARCO

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
EN la habitacion 1047 que yo me aloje no funcionaba el estractor de olores del baño en 1 ocasion no fueron hacer la limpieza. En el salon de comida los meseros con total desinteres en mi ayuda que solicite por agua caliente para la tetina de mi bebe, y la expresion sarcastica de parece un espia a un familiar mio. Con absoluta seguridad les puedo decir que es el peor sitio donde me he alojado en mi vida. Ademas con ese precio que me cobraron mas de 1500 dolares si ha existido mejores opciones..... Recomendar un sitio de estos ni al peor enemigo
2023년 5월에 7박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 5월 26일
Estimado Marco,Te agradecemos que realices un comentario sobre tu estancia en nuestras instalaciones. Lamentamos que tu estancia no haya sido de tu agrado y que no haya estado a la altura de tus expectativas. Seguiremos trabajando a diario con el fin de mejorar de cara al futuro. Esperamos que puedas volver pronto y así cambiar alguna de estas perspectivas.Un cordial saludo,

8/10 - 좋아요

Patricia

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 7박 숙박함

10/10 - 훌륭해요

Ann Hannon

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
We had a lovely time.The parasols were very poor
2023년 4월에 7박 숙박함

8/10 - 좋아요

BEATRICE

좋아요: 청결 상태, 직원 및 서비스
sejour tres agreable
2023년 3월에 12박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 4월 10일
Thank you so much for your comment.Kind regards,

10/10 - 훌륭해요

JOSE MIGUEL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Le faltan snacks en el bar de la piscina
2023년 3월에 2박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 4월 10일
Estimado José Miguel,Muchas gracias por su comentario, tomaremos nota de su opinión.Saludos cordiales,

8/10 - 좋아요

Aileen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Continually see investment in the property every time we visit. Entertainment isn't as good as pre covid. Would like to see it start slightly later in the evening rather than finishing before 10 pm
2023년 3월에 7박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 4월 10일
Dear Aileen,Thank you so much for taking your time and leaving a comment for us.We will make a good note about your opinion in order to improve our services.Kind regards,

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 4월 10일
Dear James, Thank you so much to leave us a good mark on the website. We are happy to see that you enjoyed your holiday.Kind regards,

8/10 - 좋아요

Jacinta

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Xxxxxxxxxxxxxxxxxxxxx
2023년 3월에 7박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 4월 10일
Dear Jacinta,Thank you so much to evaluate your stay.Kind regards,

8/10 - 좋아요

Elizabeth

2023년 3월에 7박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 4월 10일
Dear Elizabeth,Thank you so much to give us a nice mark. We hope you enjoyed your stay.Kind regards,

6/10 - 괜찮아요

Kirsty

좋아요: 청결 상태, 직원 및 서비스
Hotel itself is pleasant, spotlessly clean however a bit dated in areas. I read reviews about the food before we went & thought surely it can't be that bad. How wrong was I.
2023년 3월에 2박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 4월 10일
Dear Kirsty,Thank you so much for taking your time and leave a review about your stay. We make a good note about the mentioned details. We are constantly working on improving our services.We hope you will give us an other chance and at your next stay we will be able to change your opinion Kind regards,

8/10 - 좋아요

rose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 4박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 4월 10일
Thank you for giving us a mark.Kind regards,

6/10 - 괜찮아요

rose

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I asked a room with a disabled shower on the ground floor for my mother and I was given a room with a bath on the 2nd floor. She was unable to get into the bath and therefore every evening I had to bring everything down to the showers at the gym to help her wash which wasn't private
2023년 2월에 7박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 4월 10일
Dear Rose, Thank you so much to atke your time and leave your opinion. We will make a note about your comments and we will make sure to keep an eye on it to be able to improve our services. Please do not hesitate to contact the hotel in case if you decide to return back to us, and we will make a note about your request.Kind regards,

4/10 - 별로예요

Don

좋아요: 청결 상태
This property was very disappointing. Hated the open design. Kids running round corridors all day shouting uncontrolled, noisier than the aircraft flying by! Glad we didn’t buy all inclusive, people we spoke to said food was awful, for example, no meat in lasagne! We bought a meal in pizza place, cheap and nasty food! Was refunded money due to being rushed out by staff who started clearing everything away 5 minutes after we arrived! Good things were: very comfortable beds and great shower. Maids were a bit mean with shower gel, only replaced once. I cannot recommend the Beatriz, was wanting to stay here for a while, paid for superior room, nothing superior about it, looked nothing like picture of room on booking site! Asked for facing airport, didn’t get it!
2023년 2월에 7박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 2월 28일
Dear Guest,Respuesta de Dirección Beatriz Playa, Director General en Hotel Beatriz Playa & SpaRespondido: hoyTraducir con GoogleDear Guest,Thank you for sharing a review of your stay at our facilities. We deeply regret that your stay did not go as you expected and that certain aspects did not live up to your expectations. We are glad to see that you were mentioning how comfortable the beds and the shower is.We would like to point out that we are a family hotel, so there are kids staying here as well.We have different type of restaurant in order to give more options and variaty to our guests, also we have vegetarian lasañe served on the buffet.That said, we will continue working every day in order to keep improving.Kind regards.

2/10 - 너무 별로예요

Giuseppe

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Malissimo vecchio 460 euro struttura bruttissimo fuori non viaggerò più con voi
2023년 2월에 4박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 2월 28일
Gentile ospite,La ringraziamo per l'apprezzamento del soggiorno che ha condiviso con noi. Ci dispiace molto che l'hotel non abbia soddisfatto le sue aspettative durante la sua visita.Il nostro obiettivo è continuare a migliorare ogni giorno e cercare di risolvere i problemi che i nostri ospiti ci segnalano. Continueremo a valorizzare le nostre virtù e a migliorare i nostri piccoli difetti a breve, medio e lungo termine. Ci auguriamo che in futuro tornerete a trovarci e che potremo cambiare alcune di queste prospettive.

6/10 - 괜찮아요

MARIA DEL CARMEN

가족 여행
2023년 2월에 3박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 4월 10일
Estimada María del Carmen,Muchas gracias por valorar su estancia con nosotros.Saludos cordiales,

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, comfortable & good value for money
Lovely, spacious, well-equipped room with balcony, very comfy beds and good sized bathroom. Spotlessly clean everywhere. Plenty of space & lots of sunbeds around the 2 pools, one of which was heated. The food was very good and there was always loads of choice - freshly cooked meat & fish, salads, pasta, pizza, stew, lots of different veg & potatoes plus fresh fruit, cakes & deserts. The spa pool was well worth a visit for an extra 12€ for 2hrs. Great location right on the seafront with a long, flat pedestrianised promenade all along the coast. Very close to the airport (lots of low-flying planes coming & going but not a problem at all!). Would definitely be happy to go back and would recommend to others.
2023년 2월에 6박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 2월 28일
Dear Catherine,Thank you very much for highlighting the best aspects of our hotel in your review. It is a pleasure for us that you enjoyed a comfortable stay, services suited to your requests and good quality and complete facilities. We would like to enjoy your company very soon.

10/10 - 훌륭해요

Cinzia Angela

2023년 2월에 3박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 2월 28일
Dear Angela,Thank you for taking the time to rate our hotel.We hope to see you back soon.Kind regards.

10/10 - 훌륭해요

Delphine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Grande chambre et propre le personnel de l entretien est toujours présent bravo
2023년 2월에 4박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 4월 10일
Dear Delphine,thank you so much to share your opinion about your stay and give us such a good mark. We are glad to see that you enjoyed your stay with us.Hope to welcome you back some day.Kind regards,

6/10 - 괜찮아요

Juana Isabel

2023년 1월에 7박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 2월 28일
Estimada Juana Isabel, Muchas gracias por tomarse el tiempo de valorar nuestro hotel.Saludos,

10/10 - 훌륭해요

Bartosz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good time spent
Overall stay in this hotel was great. I spent only a week in January '23. Location of the hotel is fantastic! So close to sea and good place for a nice long walk. Almost all rooms above ground floor have sea view or at least limited sea view. I did not pay extra for sea view but from my balcony ( 2nd floor) the view was absolutely astonishing. Hotel workers are very nice and polite. Receptionists very helpful. Hotel is beautiful. Rooms are a bit outdated but spacious and clean. I would say this hotel is 8/10 :)
2023년 1월에 7박 숙박함
답변 제공: Hotel Beatriz Playa & Spa 님, 2023년 2월 28일
Dear Bartosz,Thank you for your rating and feedback on this platform. We are glad that you highlight some of the virtues of our hotel and share them with future guests. It is always nice to receive support from our visitors. We appreciate you recommending the accommodation to us and look forward to welcoming you on your next visit.

2/10 - 너무 별로예요

FRANCISCO

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Renovación CHAPUCERA
2023년 1월에 9박 숙박함

8/10 - 좋아요

Alex

2023년 1월에 3박 숙박함

10/10 - 훌륭해요

Frances

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic experience, very welcoming and excellent service and standard of food.
2023년 1월에 3박 숙박함

8/10 - 좋아요

Marian

답변 제공: Best regards, Javier Rodriguez, Director of Hotel 님, 2023년 12월 12일
Dear Marian, Thank you for choosing our hotel for your holiday. We hope that you had a nice and relaxing stay and we wish to welcome you back another time as well.

10/10 - 훌륭해요

Françoise

2022년 12월에 8박 숙박함

8/10 - 좋아요

Pat

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good value and very well located
Spent a week over New Year and had a very pleasant relaxing time. The hotel itself is in need of some TLC. The decor is dated. We were here 22 years ago and it hasn't changed at all. Despite that, it is clean and comfortable. The bedrooms are spacious with a longe area. The beds and pillows are comfortable and the bedding is of a good quality. The outdoor areas are plentiful and well looked after. As the hotel was full, there was a problem with guests reserving sunbeds from early morning. We decided on all inclusive because it was very good value. We had no intention of eating there everyday. Although we didn't have lunch there everyday, we ended up eating dinner every evening. Unless there was something very specific you wanted, the quality and choice were as good if not better than most local restaurants. My only issue was lack of choice for vegetarians. However, that's common in Spain. We didn't participate in the evening entertainment but it seemed varied. The location is excellent. Beach front and 5 mins from the airport. There are buses to other areas on the island and a cycle path from PDC to Arricife. The staff were friendly and efficient. I really have to praise the first aid guy at the pool. He patched me up after a bike accident. He did a fantastic job. Overall, an enjoyable stay
2022년 12월에 7박 숙박함

10/10 - 훌륭해요

Constance

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely big hotel with good outside area. Good breakfast selection. Rooms a little tired.
2023년 1월에 1박 숙박함

6/10 - 괜찮아요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Shame, nice hotel but too many problems to return
I have thought long and hard about this review as although hotel itself is fine there were so many negatives it is first of 50 plus hotels been to in recent years I would not go back to. First the positives, nice big hotel, good amenities, nice staff, particularly housekeeping. Good size room , balcony, bathroom with rainfall walk in shower. Now the not so good news. Whilst it is a reasonable distance from airport (5 minute drive) it is right at end of resort, right next to incoming flight path. Very noisy jets start around 07.00 and continue past 22.00 coming in at rooftop height. When I went to pool in morning at times they were coming in every couple of minutes. Pool itself was a problem, hotel welcome pack advises cannot reserve chairs with towels etc. and that items would be removed, they were not. Every morning I was there it got worse with maybe 50% + 'reserved' before 09.00. I know multiple people complained including myself. I was just shown policy on welcome pack, when I explained I was happy with that but not that no enfoecement was done I got nowhere not even fobbed off with 'I will talk to manager' . On arrival Hotels.com review I reported my AC was very noisy compared to 20 or so other hotels I have stayed in this year. Nothing happened, No tea/coffee making, in room a first for a 4 star. My current 3 star in Barcelona at least has signs at reception/lifts of items provided free upon request, including kettle, adapters etc. I got both quickly.
2022년 12월에 14박 숙박함

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great break
staff very helpful all around ,spa very good, great sea views, will return.
2022년 12월에 7박 숙박함

6/10 - 괜찮아요

Sam

별로예요: 청결 상태
Not good
Outdated hotel. In the day you can do things like the pool, sunbeds and go to the spa (although this is a paid extra). Wouldn’t recommend all inclusive food was awful - didn’t eat dinner for 2/3 of the nights as it was so bad. They also advertise 5 restaurants but this is a lie as only 2 were open during our time - one was open for one night and it was terrible. Entertainment is very poor in evening. Not worth the money. We also had stains in the bed on first night and there was no real urgency or apology from staff. They just sent up a spare sheet for us to replace.
2022년 12월에 3박 숙박함