We stayed last New Year's Eve and everything was great so we decided to go back again this year. It started off great. The check-in staff was very friendly. We couldn't get the tv to work. The guy that came up to help was very nice and got the tv to work. The next day the housekeeper knocked on our door to service the room. We told her we would be going out in 5 minutes if she would come back in a little bit. We saw her as we left and told her she can get into the room because we were going out for the day. We got back to the room later that evening and the room was not cleaned. We wanted to get ice for the room. The ice bucket had an empty bag of chips in it. We went down to the front desk to get a clean ice bucket and was told by security they didn't have any. The woman behind the desk went in the back and found one. We told them our room was not cleaned. They didn't seem to care, didn't offer clean towels or to empty trash. No apology from anyone for the gross ice bucket, no smiles. NOTHING, just felt like me were bothering them. It's a shame because we like the location right on the boardwalk with an oceanview but the hotel needs an update. Again, the check in staff was great but the other front desk staff during our stay needs some trainning in customer service.