외관

스프링힐 스위트 휴스턴 슈거랜드 여행 후기

3 out of 5
스프링힐 스위트 휴스턴 슈거랜드
13434 Southwest Freeway, Sugar Land, TX

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 719개 이용 후기 중 410개" "
평점 8 - 좋아요. 719개 이용 후기 중 175개" "
평점 6 - 괜찮아요. 719개 이용 후기 중 50개" "
평점 4 - 별로예요. 719개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 719개 이용 후기 중 42개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Ross

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was really nice and unique, just what we needed.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Ursula

Everything was fine but it was something about the bathroom does not staying closed in both rooms we were in but other than that we didn’t have any problems.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Kirun

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I forgot my carryon at the hotel, I called them within few minutes and was told “ I do apologize I attempted to call but could not leave a message. We were unable to locate any bag after our housekeeping manager checked the room after your initial call. We even double checked all outgoing trash to make sure it did not get misplaced but unfortunately, we do not have the bag on property. Also, we do not have cameras that would show the floors so would be unable to see the room. We will keep a look out for it and if we find any bags we will reach out to you right away.” I sent my relative to the location the next day and the carryon was in their office :). - install cameras - do due diligence As far as stay is concerned, the stay was comfortable and the staff was courteous. I really liked the cleanliness of bathrooms.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Travis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay at this hotel. The area is quiet and very convenient with parking. Staff showed excellent customer service. This is my second time staying at this property and the experience has been the same each time.
2024년 4월에 1박 숙박함
답변 제공: Evan A 님, 2024년 4월 18일
It's wonderful to hear that you enjoyed your stay at the hotel and that you found the area quiet and convenient, especially with parking available. Consistency in customer service can truly make a difference, so I'm glad to hear that the staff provided excellent service once again. It's great that your positive experience was consistent across multiple visits. Thank you for sharing your feedback!

10/10 - 훌륭해요

Christian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the stay, but couches were super dirty
2024년 4월에 2박 숙박함
답변 제공: Evan A 님, 2024년 4월 18일
I'm glad to hear that you loved your stay overall, but it's disappointing that the couches were dirty. Cleanliness is certainly an important aspect of any accommodation experience. Your feedback is valuable for the hotel management to address such issues and maintain a high standard for future guests. Thank you for sharing your experience!

10/10 - 훌륭해요

Laura 님, Zachary

가족 여행
.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Fidel

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Chasity 님, Kingwood

단체 여행, 아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed 3 nights for my daughter’s dance competition. The hotel was very clean and friendly. The manager was so sweet and very helpful. She offered us the whole dining area if we needed some place to hang out and eat after awards that night.
2024년 3월에 3박 숙박함
답변 제공: Evan A 님, 2024년 4월 18일
It sounds like you had a wonderful experience during your daughter's dance competition! It's great to hear that the hotel was clean and the staff were friendly, especially with the manager going above and beyond to accommodate your needs. Having the option to use the dining area after the awards ceremony shows excellent hospitality. Thank you for sharing your positive feedback!

8/10 - 좋아요

Fidel

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함

8/10 - 좋아요

Saul

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
location
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Jessee

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room they checked me in to was already occupied. That's a scary situation. The tv didn't work and the shower backed up.
2024년 3월에 1박 숙박함
답변 제공: Evan A 님, 2024년 4월 18일
I'm really sorry to hear about the inconvenience you faced during your stay. Being checked into an already occupied room can indeed be unsettling, and experiencing issues with the TV and shower only adds to the frustration. Your safety and comfort are top priorities, so it's disappointing to hear that these issues occurred. Your feedback is valuable for the hotel management to address these issues promptly and ensure a better experience for future guests. Thank you for sharing your experience. If there's anything else I can assist you with, please let me know.

10/10 - 훌륭해요

Germaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Springhill Suites Houston Sugar Land 님, 2024년 2월 20일
We're so happy you enjoyed your stay with us! We look forward to having you again!

6/10 - 괜찮아요

Moin

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was a good family experience in Houston
2024년 2월에 1박 숙박함
답변 제공: Springhill Suites Houston Sugar Land 님, 2024년 2월 20일
We're so happy you and your family enjoyed your stay with us! We look forward to having you again!

8/10 - 좋아요

Syed Nadir

Good
2024년 2월에 3박 숙박함
답변 제공: Springhill Suites Houston Sugar Land 님, 2024년 2월 20일
Thank you for the great rating! We're so happy you enjoyed your stay with us! We look forward to having you again!

10/10 - 훌륭해요

Janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is a gem hidden behind a porsche dealership. It's not in a great area. The staff make up for it. We were treated with such kindness. They saw we were tired and our door keys didn't work. They came and fixed it and brought us a snack for the trouble. Invited us to come have a tea or a hot chocolate. The breakfast was very nice. Building was clean. There is one problem. If trains bother you this isn't the right hotel. There are no horns but there is a railway yard across the street. You will feel the locomotives moving. Quiet but shaky. Didn't bother us a we live in a small town held hostage by loud trains. The rooms were nice beds comfy. I enjoyed this stay. Again the staff really stand out.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Kimberly

별로예요: 청결 상태, 숙박 시설 상태 및 시설
When we arrived at our room the sofa had crumbs on and appeared stained and unclean. There was no hand soap in the bathroom and I had to retrieve some soap from the front desk because there was no staff available except the front desk clerk. On the way out of the hotel my sister almost tripped over a long metal piece near the front door that was supposed to be affixed around the carpet in the enrty way. The front desk clerk was notified of the broken metal piece.
2024년 1월에 1박 숙박함

4/10 - 별로예요

Sridhar

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The property is in a convenient location with good access to number of restuarants and shopping etc. The service at the property is not good at all, we stayed in the room for two nights and room was not cleaned after first night of stay, we called multiple times and we were put on hold for more than hour before someone at front desk answered. Even then the room WAS NOT CLEANED. we had to go and get the extra towels as if there is no one is available to deliver them. The bathroom doors, draws are not working propertly ie we can neither lock them not keep them inplace. Overall the service is terrible !
2023년 12월에 2박 숙박함

8/10 - 좋아요

Mah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

8/10 - 좋아요

Faizan

2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Shongh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Shower only. Not in a great location.
2023년 12월에 2박 숙박함

8/10 - 좋아요

AYAM

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall it was OK

10/10 - 훌륭해요

MARK SAMONTE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함

10/10 - 훌륭해요

Mohammed

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Coty

출장 여행
Enjoy
I liked staying here
2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

Sulaiman

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

Gary 님, Katy

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Blood stains on carpet….big.could have been replaced as they are carpet tiles.asked to be moved. Second room better but still stained carpet. When I asked front desk they said they had had several complaints about the blood stained carpet. when I asked why it hadn’t been fixed then, the girl said, well housekeeping can’t get the stains out. So I said then why doesn’t maintenance replace the carpet tiles. She said she didn’t know. But they were doing some renovations next year. I thought it was very sad that they wouldn’t let carpet issues like that. Go on for six months to a year because in the future they’re going to do something. when the manager was asked about this, he was very unprofessional and even rude to us. Absolutely unacceptable will be treated like that by a manager. The manager alone cause this review. Not even the stain on the carpet and I’ve been treated right I wouldn’t have necessarily had this type of a score.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Diane Bayzik 님, Katy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Manager D. W. is unprofessional, poor speech, and has an attitude. Not customer service oriented. Small issue he turned into a major issue- after he called to us to talk about even though desk person took care of problem. We were happy until he called and spoke down to us.We are educated professionals and he showed that he obviously is not.He should not be in a management position representing Marriot. Hourly staff was fine and friendly. Promote them instead.
2023년 11월에 3박 숙박함
답변 제공: Brandi Calliham-Operations Manager 님, 2023년 12월 12일
Dear Diane, We would like to sincerely apologize for the experience you had while with us and want you to know that we are doing our best to correct this issue. That is not how we represent our hotel. Thank you again for your feedback!

4/10 - 별로예요

Jimmy

출장 여행
좋아요: 편의 시설/서비스
The HVAC unit was very noisy. It also wasn’t connected to the wall controller.
2023년 11월에 1박 숙박함
답변 제공: Brandi Calliham-Operations Manager 님, 2023년 12월 12일
Dear Jimmy, We apologize for the issue you experienced regarding your a/c and want you to know that we have taken care of that issue. We appreciate your feedback

2/10 - 너무 별로예요

Mohammed

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room initially what we got was having some issues like Flush doesnt work when i called the front desk and told them she's offering me plunger and says no technician available now, then i was surprised and said i would like to change the room. The other room was comparatively small and lights didnt work and the sofa bed was very hard and not comfortable at all. Will not visit and would not recommend using this hotel in future
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Eligio Reyes

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Felicity 님, Hewitt

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

BRYAN

2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Johnny

2023년 11월에 1박 숙박함
답변 제공: Brandi Calliham-Operations Manager 님, 2023년 12월 12일
Dear Johnny, We would like apologize for the shortcomings during your stay. If you could reach out to the hotel so we can discuss your experience and see what we can do to make your next stay perfect. We appreciate your feedback

8/10 - 좋아요

tyna

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Rita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get too.
2023년 10월에 1박 숙박함
답변 제공: Brandi Calliham-Operations Manager 님, 2023년 10월 12일
Dear Rita, Thank you for taking the time to rate our hotel. We appreciate your feedback and hope to host you in the future!

6/10 - 괜찮아요

Mustafa

2023년 10월에 1박 숙박함
답변 제공: Brandi Calliham-Operations Manager 님, 2023년 10월 12일
Dear Mustafa, Thank you for taking the time to rate our hotel. We would like to know what caused the rating so feel free to reach out to the hotel directly. We appreciate your feedback.

10/10 - 훌륭해요

Brian 님, galveston

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice front desk guy, I enjoyed talking with him. Beautiful property here, comfy room
2023년 10월에 1박 숙박함
답변 제공: Brandi Calliham- Operations Mananger 님, 2023년 10월 12일
Dear Brian,Thank you for taking time to rate our hotel. We are happy to know you had a wonderful stay while with us. We appreciate your feedback and hope to see you in the future.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Won't be first choice
The staff was nice and the rooms were spacious, but not as clean as I had hoped. The room needed to be dusted and the couch looked unclean and worn. I was there 3 days and no one ever attended to my room even though I had asked. The breakfast was not good...at all.
2023년 9월에 3박 숙박함
답변 제공: Brandi Calliham- Operations Manager 님, 2023년 10월 5일
Thank you for taking the time to review our hotel. We apologize for where we fell short during your stay and want you to know we are taking your feedback to improve all areas to ensure these issues do not occur in the future. We hope to host you in the future!

2/10 - 너무 별로예요

Albert

2023년 9월에 2박 숙박함
답변 제공: Brandi Calliham- Operations Manager 님, 2023년 9월 30일
Dear Albert, Thank you for taking the time to review our hotel. We would like to hear from you what specifically caused the rating you gave so that we can take action and improve in all areas. We appreciate your feedback.

2/10 - 너무 별로예요

Edward

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bad smell throughout the hotel
2023년 9월에 2박 숙박함
답변 제공: Brandi Calliham-Operations Manager 님, 2023년 9월 30일
Dear Edward, Thank you for taking the time to review our hotel. We apologize about the experience and have taken action. We appreciate your feedback.

8/10 - 좋아요

Charlie Loud

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good experience
2023년 9월에 1박 숙박함
답변 제공: Brandi Calliham-Operations Manager 님, 2023년 9월 30일
Dear Charlie, Thank you for taking time to review our hotel. We are happy to know you had a great experience. Please let us know what we can do better for a perfect score next time you are in town. We appreciate your feedback.

10/10 - 훌륭해요

Kimberly

2023년 9월에 1박 숙박함
답변 제공: Brandi Calliham-Operations Manager 님, 2023년 10월 30일
Dear Kimberly, Thank you for taking time to review our hotel. We appreciate your rating and hope you choose us again when you visit Texas!

10/10 - 훌륭해요

Charles

2023년 9월에 1박 숙박함
답변 제공: Brandi Calliham- Operations Manager 님, 2023년 10월 12일
Dear Charles, Thank you for taking the time to rate our hotel. We are glad to know you had a great stay and we hope to host again in the future!

2/10 - 너무 별로예요

Staci

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty
Booked us in a dirty room, sheets had makeup brown stains and dried up cheetos . Towels had pubic hair all over them, no hand towels. Sofa and carpet covered in stains mattress and box spring were just as disgusting. Management did nothing to make things right or to even accommodate us in a different room.
2023년 9월에 1박 숙박함
답변 제공: Brandi Calliham-Operations Manager 님, 2023년 9월 30일
Dear Stacy, Thank you for taking time out to review our hotel. We want to sincerely apologize for the experience you had while staying with us. That is not up to our standards and we will be taking action in the proper departments to ensure this does not happen again. We appreciate your feedback.

2/10 - 너무 별로예요

Michelle

2023년 9월에 2박 숙박함
답변 제공: Brandi Calliham- Operations Manager 님, 2023년 10월 12일
Dear Michelle, Thank you for taking time to rate our hotel. If you have a moment to reach out to the hotel to discuss your rating and what we can improve for your next stay to ensure a better visit. We appreciate your feedback and hope you return in the future.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스
2023년 9월에 4박 숙박함
답변 제공: Brandi- Operations Manager 님, 2023년 9월 19일
Thank you for taking the time to rate our hotel. We apologize for any area we fell short during your stay. We hope to have you back in the future for a great stay.

8/10 - 좋아요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel staff very friendly ,good breakfast only complaint was no hand soap in Bathroom
2023년 9월에 2박 숙박함
답변 제공: Brandi- Operations Manager 님, 2023년 9월 19일
Dear Ronald, Thank you for taking the time to review our hotel. We are happy to know you had a great stay. We apologize for falling short on the amenity. We appreciate your feedback and hope to host you in the future for a perfect stay!

6/10 - 괜찮아요

Cheree

출장 여행, 가족 여행
좋아요: 직원 및 서비스
Staff was kind.
2023년 9월에 2박 숙박함
답변 제공: Brandi- Operations Manager 님, 2023년 9월 11일
Dear Cheree,Thank you for taking time to review and rate our hotel. We would like you to have top rated experience in the future and hope you return to stay with us again soon!

10/10 - 훌륭해요

Brant

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Brandi- Operations Manager 님, 2023년 9월 11일
Dear BrantThank you for your wonderful rating of our hotel. We appreciate you and hope to host you again in the future!

4/10 - 별로예요

Tara

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
When I showed up to check in. The front desk said they over sold the rooms and I may or may not have a room. I booked a room with two queen beds. They were eventually able to find a room with one king for me. We were going to have to use the pull out sofa for our daughter, however the bedding supplies for the pullout bed was dirty. Carpet in the room was dirty and the couch cushions were stained and gross.
2023년 9월에 2박 숙박함
답변 제공: Brandi- Operations Manager 님, 2023년 9월 11일
Dear Tara, Thank you for taking time to review our hotel. We sincerely apologize for the experience you had while with us and would like to make it up to you and your family. We strive to give the best service to all guests and seemingly fell short. We hope you return in the future for a much better experience.