We just came back from NY. Nice stay overall, with a few details making a difference. I would say this was a nice place and my wife actually just mentioned she'd stay here again in the future. My take on it with more detail would be:
PROS: Great location close to everything - Amazing customer service. Shout out to Victoria and especially Franklin, who went above and beyond day and night to help. If you need anything, these folks were friendly and great. Five stars help. - While not full breakfast, you can grab a coffee or a tea at the end of the lobby. Quite convenient as you save money and time that way, daily. Bed was comfortable, everything super clean, pretty nice bathroom.
CONS: when we arrived there was no room before check in time (sometimes we get lucky, we were not expecting one to be fair) Went for a walk, got back and got our room, but a couple things were not working. We asked to be changed and that worked well, and after a friendly, short convo we also got a slightly bigger room, too. Rooms are on the smaller side. If you don't mind that, this is a great option, clean, great location and customer service. If you need extra space...hmmm, not sure if they offer even bigger rooms.
All in all and for the price (still on the expensive end, but it is not just this hotel, prices skyrocketed in NY lately) a really nice option in my opinion. And my wife's.