Dear Sholene I would like to take the opportunity in thanking you for your valuable time to complete our online survey. It gives us great pleasure knowing that we have fulfilled your expectations and that we have lived up to our commitment of delivering great service throughout your stay with us. Kind Regards Lawrence Mona Rooms Division Manager

Dear Valued guest Thank you for taking time to give us your review and also complimenting our Reception lady. We commit that with your next visit we will ensure that we make your visit more pleasurable.

Dear Mr Yen By way of introduction my name is Bonamy Lewis and I am the General Manager at Misty Hills Hotel, Conference Centre and Spa. Your comments as posted on Expedia have been escalated to my office and I would welcome the opportunity to engage with you telephonically or in person over a cup of coffee. Following a review with the team, I have been advised that the front manager approached you based on a number of complaints received by guest and staff alike. I look forward to our discussion with a view to remedying the situation.

Dear Mpho, Thank you for taking the time to review our property as this is of great importance to us. It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us. It is guests like you who encourage us to provide the highest level of service. We hope to welcome you back in the not too distant future. Yours in hospitality Bonolo Motshegwa Guest Relations Officer

Sehr geehrter Gast, Vielen Dank, dass Sie uns Ihr positives Feedback zu Ihrem Aufenthalt mitgeteilt haben.   Wir sind mehr als erfreut zu hören, dass Ihre allgemeine Erfahrung bei uns angenehm war und dass unsere Mitarbeiter einen erstklassigen Servicestandard bereitstellten. Wir schätzen Ihr Geschäft aufrichtig und hoffen, Sie bald wieder im Misty Hills Country Hotel, Conference Center & Spa begrüßen zu dürfen

Dear valued Guest, Thank you so much for sharing your positive feedback with us regarding your stay. It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment to delivering excellent service throughout your stay with us. We certainly hope to welcome you back to Misty Hills Country Hotel, Conference Centre & Spa and provide you with an even greater experience.

Thank you so much for your positive respond.

Thank you so much for your positive respond.

Thank you so much for your Respond. We will make sure that we address all complaints to management.

Thank you so much for your respond. All complaints will be addressed to management.

Dear Anonymous I would like to take the opportunity in thanking you for your valuable time to review our property. The feedback received, be it complimentary or otherwise, is of utmost importance to us. We hope to welcome you back soon! Kind Regards Johanna Thabeng Reservations Manager Misty Hills Country Hotel, Conference Centre & Spa

Dear Nico I would like to take the opportunity in thanking you for your valuable time to review our property. The feedback received, be it complimentary or otherwise, is of utmost importance to us. We are pleased to learn that you enjoyed your stay with us and we hope to welcome you back soon! Kind Regards Johanna Thabeng Reservations Manager Misty Hills Country Hotel, Conference Centre & Spa

Dear Anonymous I would like to take the opportunity in thanking you for your valuable time to review our property. The feedback received, be it complimentary or otherwise, is of utmost importance to us. We are pleased to learn that you enjoyed your stay with us and we hope to welcome you back soon! Kind Regards Bongiwe Raphotle Guest Relations Manager Misty Hills Country Hotel, Conference Centre & Spa

Dear Kabelo I would like to take the opportunity in thanking you for your valuable time to review our property. The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavour to exceed your expectations every time we receive you at our hotel. We are pleased to learn that you enjoyed your stay with us and we hope to welcome you back soon! Kind Regards Bongiwe Raphotle Guest Relations Manager Misty Hills Country Hotel, Conference Centre & Spa

Dear Savithree I would like to take the opportunity in thanking you for your valuable time to complete our online survey. The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavour to exceed your expectations every time we receive you at our hotel. We certainly hope that when you do return to Misty Hills Country Hotel, Conference Centre & Spa, you will have a more pleasant and memorable experience. Kind Regards Bongiwe Raphotle Guest Relations

Dear Valued Guest I would like to take the opportunity in thanking you for your valuable time to complete our online survey. The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavour to exceed your expectations every time we receive you at our hotel. We certainly hope that when you do return to Misty Hills Country Hotel, Conference Centre & Spa, you will have a more pleasant and memorable experience. Kind Regards Bongiwe Raphotle Guest Relations

Good Day, Thank you for taking the time to review the Misty Hills Country Hotel Conference & Spa. I appreciate your feedback and comments as we continuously strive to improve on the services we provide to our guests. I will discuss your feedback with the necessary Management and we will do our best to implement some changes to improve the service standards. I look forward to welcoming you back to Johannesburg on your next visit and hope that we can meet and exceed your expectations. With Kind Regards Francois Stremmelaar General Manager

Thank you for the great review and for sharing your experience I am delighted to hear you were well taken care of by the staff and enjoyed our world class facilities. We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay. Thank you very much for staying with us and we really look forward to welcoming you back to the Misty Hills Country Hotel Conference Centre & Spa in the very near future. Kind regards, Francois Stremmelaar General Manager

Good Day, Thank you for taking the time to review the Misty Hills Country Hotel Conference Centre & Spa. I appreciate your feedback and comments as we continuously strive to improve on the services we provide to our guests. I will discuss your feedback with the necessary Management and we will do our best to implement some changes to improve the service standards. I look forward to welcoming you back to Johannesburg on your next visit and hope that we can meet and exceed your expectations. With Kind Regards Francois Stremmelaar General Manager

Thank you for the great review and for sharing your experience I am delighted to hear you were well taken care of by the staff and enjoyed our world class facilities. We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay. Thank you very much for staying with us and we really look forward to welcoming you back to the Misty Hills Country Hotel & Spa in the very near future. Kind regards, Francois Stremmelaar General Manager

Thank you for the great review and for sharing your experience I am delighted to hear you were well taken care of by the staff and enjoyed our world class facilities. We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay. Thank you very much for staying with us and we really look forward to welcoming you back to the Misty Hills Country Hotel & Spa in the very near future. Kind regards, Francois Stremmelaar General Manager

Good Day Arthur Thank you for the fabulous 5 star review. We are glad we could exceed your expectations and are pleased you enjoyed your stay in our stunning hotel. Team Misty

Good Day Thank you for the lovely review. It is always great to hear positive feedback from our valued guests. Best Regards, Team Misty

Good Day Siphiwe We are pleased that once again we outshine ourselves and offer a phenomenal stay for you. Thank you for trusting us with such precious moments. Team Misty

Good Day Meg We are delighted that you had a satisfying stay with us. We always aim to exceed all our expectations and trust we did with you. Team Misty

Good Day Abraham We are unsatisfied that we couldn't meet the standards that you experienced with us a couple of years ago. We would like to get more information regarding your stay. We are constantly looking for ways that we can better guests experience. Looking forward to your response Team Misty