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엠버시 스위트 바이 힐튼 시카고 다운타운 리버 노스 여행 후기

4 out of 5
엠버시 스위트 바이 힐튼 시카고 다운타운 리버 노스
600 N State St, Chicago, IL

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 2210개 이용 후기 중 1025개" "
평점 8 - 좋아요. 2210개 이용 후기 중 511개" "
평점 6 - 괜찮아요. 2210개 이용 후기 중 321개" "
평점 4 - 별로예요. 2210개 이용 후기 중 190개" "
평점 2 - 너무 별로예요. 2210개 이용 후기 중 163개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

Minsang

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2~3성급 호텔 수준을 가진 4성급 호텔
아주 별로였어요. 호텔이 관리가 안되는지 지저분하고, 조식 별로였어요. 변기 고장나있고, 어매니티도 형편없습니다. 왠만한 inn보다 별로. 그리고, 객실청소도 요청해야 해줍니다(물론 체크인때 이야기는 안해줬어요). 그리고, 현재 호텔 공사중인지, 오전 9시반정도 부터 드릴소리가 계속 나서 잠에서 깼어요. 4성급은 절대 아니고, 2~3성급 inn으로 생각하시면 되요. 위치는 정말 좋아요!
2023년 12월에 2박 숙박함
답변 제공: usman 님, 2023년 12월 31일
Thank you so much for your candid feedback! We Will address the issue you mentioned. Looking forward to welcoming you back sometime soon

8/10 - 좋아요

HYUNSOO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 3박 숙박함
답변 제공: usman 님, 2023년 1월 21일
Thank you so much for your candid feedback! We are glad that you were generally happy with your stay., looking forward to welcoming you back sometime soon!

10/10 - 훌륭해요

Sang Hyun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
다운타운 내에서 위치가 좋아요
답변 제공: usman 님, 2022년 12월 23일
Thank you so much for your candid feedback! We are glad that you were generally happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 - 훌륭해요

Yonghwan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 2박 숙박함

10/10 - 훌륭해요

JOELITO P. 님, MERIDEN

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walkable to magnificent mile and nice restaurants around the area.
2024년 4월에 3박 숙박함

2/10 - 너무 별로예요

Taylor

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Howard

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall good experience. Breakfast buffet was really good. Would stay again. Great value.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Shandi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Arielle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great pace overall
2024년 4월에 3박 숙박함

8/10 - 좋아요

JoWanda

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Customer service was great. The breakfast options were excellent. My only complaint is that there is a super ling wait to get on/off the elevators during breakfast hours. You could be waiting 20 minutes or more to go up or down. Other than that our stay was nice.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Ana

가족 여행
별로예요: 직원 및 서비스
Tuve problemas con el Check in, no se respeto el tipo de reservación que solicite y pague con anticipación.
2024년 3월에 4박 숙박함

2/10 - 너무 별로예요

Nikeya

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I have stayed at this hotel in many other states, but this was my worst experience. My room smelled like a wet dog. I had to keep my window open the whole time. There were people hanging outside their room doors as if they were living in an apartment building, letting their kids have races up and down the hallway. If you are planning on eating breakfast, be sure to have your good supportive shoes as you will be taking the stairs because the elevators do not accommodate the amount of people using the elevator at that time. for reference, we were on the 8th floor. There were young ladies eating breakfast with booty short-like underwear on as if they were in their own kitchen at home. The best part was having to lug all our suitcases for a family of five down the stairs to get to the basement to our car because once again, the hotel elevator does not accommodate the amount of people checking out at any giving time. I will NEVER stay at this hotel again.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Denise

With the hotel only having one elevator we waiting over 15 minutes each time we needed to use it. With so many people waiting to use the elevator a big line was forming. Very inconvenient. The stairs wasn’t an option for us. The hotel was also hot.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Valerie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Joanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The open feel of the hotel is amazing.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Savitha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Jai

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it
2024년 4월에 4박 숙박함

8/10 - 좋아요

Mohak

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

8/10 - 좋아요

Emily

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although the hotel is beautiful, our room was not necessarily all that clean. We asked for every other day cleaning, and we had to call to remind them. Breakfast staff were fantastic. Front desk staff were hit and miss. On day of checkout, one was incredibly short with me, just about trying to figure out how to get a taxi.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Zach

They had tons of people there because it was spring break and one of the elevators wasn’t working the whole time which Matt you waited for five minutes or more every time you wanted to take an elevator.
2024년 3월에 3박 숙박함

8/10 - 좋아요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was great. Construction seems over with. Elevators are a hassle. Expect to be waiting a bit in the morning or at night. Overall great stay though
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

greg

가족 여행
Stayed 4 nights in April, good location, staff were polite and courteous, but upon check in we reported that the toilet in our room was broken. We were told that an engineer would be up to fix it...after 3 more contacts with the front desk over the ensuing three days, they eventually came and replaced the broken handle. Obviously, something that should have been addressed at the initial indication of the issue, but after repeated promises by the front desk to get the problem resolved, it took a 4th follow up to get any action 3 days after we checked in. Location was good, the overall stay was what we expected from an Embassy Suites aside from the failure to address the broken toilet and the failure to apologize or offer any rate adjustment or other acknowledgement that working plumbing is a pretty fundamental issue in a hotel.
2024년 4월에 4박 숙박함

8/10 - 좋아요

Rene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 4월에 1박 숙박함

8/10 - 좋아요

Steve

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hospitality hour and breakfast. Public spaces very open and clean. The staff go out of their way to help make stay easier-simple things like breaking cash into smaller bills( even though mostly cashless world), grabbing silverware when breakfast area not open. We had a great experience for just a one night stay.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Jorge Armando

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함

4/10 - 별로예요

Tyler

Issue with Expedia and hotel - was on phone with both for way to long. Hotel staff dropped ball and lacked communication. Spoke with multiple people at hotel and kept making promises that weren't kept. Manager did not take responsibility for a reservation. Ended up going to a different hotel downtown Chicago (great stay, highly recommended the DoubleTree by Hilton) after having to alter travel plans the day before.
2024년 3월에 3박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 6일
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 - 훌륭해요

william p

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great staff
2024년 3월에 3박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 6일
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 - 훌륭해요

jon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

4/10 - 별로예요

Gerardo

2024년 4월에 2박 숙박함

4/10 - 별로예요

José miguel

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nunca hacen la limpieza ni por qué lo pidas y piden que se los pidas un día antes para agendarlo y ni así… estuvimos cinco días y nunca hicieron el servicio de limpieza y hablamos diario con el manager.
2024년 3월에 4박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 6일
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 - 훌륭해요

Breshell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved my stay will be staying again.. staff was friendly and llove the bar lol
2024년 3월에 1박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 6일
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 - 훌륭해요

Meryhennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent everything
2024년 2월에 2박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 6일
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 - 훌륭해요

Deanna

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really loved the breakfast and our room was very comfortable. The staff were all very friendly and everything was clean. We would stay again 🙂
2024년 3월에 3박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 6일
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 - 훌륭해요

Kimberly D

좋아요: 청결 상태
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

José

가족 여행
좋아요: 청결 상태
Location
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Alexys

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really liked the complimentary drinks. We didn’t get the time to use them but thought that gesture had us loving Hilton even more!
2024년 3월에 1박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 6일
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 - 훌륭해요

Elizabeth

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Friendly staff
2024년 3월에 3박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 6일
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 - 훌륭해요

eddie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious, nice for family.
2024년 3월에 3박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 6일
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 - 훌륭해요

Teresa 님, Portland

2024년 3월에 4박 숙박함

6/10 - 괜찮아요

Nicole

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
The elevator situation was terrible. It took 10 minutes to get an elevator and when one finally arrived, it was usually full of people resulting in waiting longer for an elevator with room. It seemed like they only had one or two (of four) running at a time, even during peak hours. If you're in a hurry at any time during your stay, you'd need to take the stairs. Breakfast was complimentary but it was so busy that it was almost impossible to get anything, including a seat. The rooms were clean and the staff was friendly.
2024년 3월에 3박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 6일
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 - 훌륭해요

Megan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the evening receptions and the pool!
2024년 3월에 2박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 6일
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 - 훌륭해요

Leah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I took a class of 20 high school seniors to Chicago, and our stay here went without a hitch, the breakfast was excellent, and having it there meant I didn't have to take them somewhere else for another meal. They put us all on the same floor and the staff was super helpful with my group. Will definitely stay here again next year!
2024년 3월에 2박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 6일
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

4/10 - 별로예요

Robert

아이를 동반한 가족 여행
Long lines at check in. Dog barking in room next to us. Phone didn’t work so we couldn’t call down about the dog…elevator banks crazy busy so took forever to get elevators and tell the front desk about the dog. Soap and shampoo dispensers broken.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Paloma

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They were doing contriction and bad front desk costumer serive
2024년 3월에 5박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 6일
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

4/10 - 별로예요

Nathan

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is understaffed, and the infrastructure is slow and outdated. The elevator was so slow (over 5 minutes every time) that the dingy, garbage-strewn stairs were the primary mode of moving between floors for most guests in this 10 floor hotel. Having one desk clerk on staff at 5pm check-in shows poor management. We will not return to this hotel, and we may not ever stay at another Embassy Suites
2024년 3월에 2박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 6일
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

6/10 - 괜찮아요

Sandra

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Under renovation. Too many kids. Tiny pool for size of hotel. 2/4 elevators were not working.
2024년 3월에 2박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 6일
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

8/10 - 좋아요

Dong Hyun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thought the parking lot under the building was belong to the hotel, but it was not. The air conditionung was not effective, so I had cold night.
2024년 3월에 2박 숙박함