로비

마이크로텔 인 바이 윈덤 머프리스버러 여행 후기

2 out of 5

이용 후기

6.2
평점 10 - 훌륭해요. 1003개 이용 후기 중 173개" "
평점 8 - 좋아요. 1003개 이용 후기 중 247개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 237개" "
평점 4 - 별로예요. 1003개 이용 후기 중 171개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 175개" "

6.4/10

청결 상태

7.2/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

4/10 - 별로예요

Robie

가족 여행
This was an absolute worst state I’ve had with Windham. There’s a lot of traffic in the hallway all night. Alarm went off in the middle of the night stayed on for a few minutes. There were drug deals happening in the stairway or stairwell. Whatever you call it outlet in the room did not work, the towels were stained. None of the employees spoke fluent English very little English. A lot of foot traffic of people who were not even staying there at the hotel. The room was small, but doable. Didn’t really look like what was advertised. Disappointed I will not stay at this hotel again , and I know within the next 2 to 3 years, I will be frequenting the area, but I will not stay at this hotel
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Brian

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
Hello Brian,We are delighted to hear that you had an exceptional stay at our hotel! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Kati 님, Fort Gibson

연인과의 여행
별로예요: 편의 시설/서비스
Room was ok, very small. Appeared clean at first but noted that the bathroom was pretty dirty around the floors & baseboards. No cable or streaming available on the TV. Breakfast leaves a lot to be desired.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Kati, We appreciate your feedback regarding your recent stay. We strive to provide a comfortable experience for all our guests. For any concerns during your stay, we recommend reaching out to our management team directly. Thank you for sharing your observations; they will help us enhance our services.

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place friendly people
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello Chris,We are delighted to hear you had a positive experience with our friendly team during your stay. Your kind words are truly appreciated and we hope to welcome you back soon for another enjoyable stay.

8/10 - 좋아요

Henry 님, Oak Ridge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient to where I needed to go.
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Henry,We're delighted to hear our location was convenient for your plans. Your comfort and convenience are our top priorities, and we hope to welcome you back for another stay soon.

2/10 - 너무 별로예요

Coleen

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The 1st room was still a mess at 7pm. 2nd room the tv didn't work and was dirty. The 3rd room was very dirty and the towels were dirty. The halls and stairwells were filthy. Will never stay there again. Usu
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Coleen,Thank you for sharing your experience with us. We regret to learn of the inconveniences you encountered during your stay. Your feedback is valuable and will be shared with our team for review. We strive to provide a clean and comfortable environment for all our guests and apologize for any shortcomings you experienced. We appreciate your understanding and hope you consider reaching out to our management team to further address your concerns.

10/10 - 훌륭해요

Aml

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 2일
Hello Aml,afternoon, Thank you for taking the time to share your feedback. We deeply regret that your experience did not meet your expectations. We appreciate your feedback and will share it with our team to make improvements wherever possible. Should you have any further concerns, we encourage you to reach out to our management directly. We appreciate your understanding and hope to have the opportunity to welcome you again in the future.

8/10 - 좋아요

Nery

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Nery, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 - 훌륭해요

Bing

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Bing,Thank you for making our hotel of your choice. We're overjoyed to hear that you had a great experience with us. We strive to provide exceptional service and your rating motivates us to continue delivering memorable stays. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We hope to welcome you back soon!

10/10 - 훌륭해요

Locqueen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great great
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 18일
Hello Locqueen,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Bethany

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Bethany,We're delighted to hear that you had an excellent stay with us! We strive to provide top-notch service and a comfortable experience for all our guests. Should you have any further comments or suggestions, please reach out to us directly so that we can continue to improve. We look forward to welcoming you back in the near future.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room looked nice, just to find out that it had roaches crawling from i have no clue where - didn't feel comfortable sleeping in my room. I asked for 2 extra towels and they had a problem and only gave me 1 (I should get all I can since I'm paying to stay here) , also don't expect milk to be out for the cereal
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Dear Guest, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 - 별로예요

Adolfo

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 2월 7일
Hello Adolfo, We're sorry to hear that your experience at our hotel did not meet your expectations. We encourage you to reach out to us directly so we can gather more details about your stay and address any concerns you may have had. We value your feedback and hope to have the opportunity to improve your future experiences with us.

4/10 - 별로예요

Glen

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 11일
Hello Glen, We apologize for any inconvenience you may have experienced during your stay. Please feel free to reach out to us directly so we can address any concerns you may have had. We value your feedback and hope to have the opportunity to improve your experience in the future.

2/10 - 너무 별로예요

Vance

출장 여행
Nasty
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello Vance,I'm sorry to hear that you had a less-than-satisfactory experience during your stay. We value all feedback and would appreciate more details about your specific concerns. Please reach out to our management directly to discuss further.

2/10 - 너무 별로예요

Michael

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty and Hazardous - Look elsewhere
The first room I was placed in was filthy. Stained comforter, dirty floors, disarray in the bathroom. The second room I was placed in was still dirty, but atleast not filthy. I did see a few cockroaches and everything was a bit worse for wear. The coup de gras, however, was the smoke detector. The battery was removed and sat on the painting next to it. Not only is this dangerous for the guests' safety, it may very well be a breech of the fire code. There are plenty of other hotels in the immediate area that or only marginally more expense. I HIGHLY recommend that you explore those options before looking here.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Michael, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 - 별로예요

Michelle

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Michelle,We appreciate your positive review and we're glad you had an overall enjoyable experience at our hotel. If you have any further comments or suggestions, please don't hesitate to reach out to our management team directly. We value your input and look forward to welcoming you back in the future.

10/10 - 훌륭해요

LORRIE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Little bit older property but staff is very courteous
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello LORRIE,Thank you for sharing your feedback with us. We are delighted to hear that our staff provided you with excellent service during your stay. We appreciate your recognition of their courteousness. Should you have any further comments or concerns, please feel free to contact our management directly.

2/10 - 너무 별로예요

Lino

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location otherwise is the worst place I have stayed at. The carpet dirty beyond comprehension. The room was dirty and bathroom was not cleaned and there was dental paste in the sink. The room was not cleaned after my first night there. the police was in the hallway with several guests that reported missing items from their rooms. I took all my stuff with me when I left the hotel after the first night. There was a truck parked outside with the trailer cooler motor running on and off all night. I believe this hotel needs to be remodeled.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Lino, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We take cleanliness and maintenance seriously and will address your concerns with our housekeeping team. We appreciate your feedback regarding a potential remodel. We will pass this along to our management team for consideration.

10/10 - 훌륭해요

LORRIE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my second stay at this hotel and the ease of check in, friendliness of the staff and cleanliness of the establishment was my reason for returning. Definitely will stay again.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello LORRIE,Thank you for choosing to stay with us again! We are thrilled to hear that our check-in process, friendly staff, and clean facilities made for a pleasant experience. Your continued patronage is greatly appreciated and we look forward to welcoming you back for another enjoyable stay in the future.

2/10 - 너무 별로예요

George

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mold in bathroom and floors dirty Hair in Ice Bucket ! Old coffee in microwave ! Musty air !
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello George, We apologize for the inconvenience caused. Please be assured that we take hygiene seriously and we will address these issues immediately. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Anthony

연인과의 여행
좋아요: 청결 상태
Property pictures online did not match the rooms. Breakfast was very minimal but overall good stay
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Anthony, We apologize for any discrepancies with the property pictures and appreciate your feedback. We will strive to make improvements for your next visit. Thank you for choosing our hotel. #customerservice

4/10 - 별로예요

Kermit 님, Northport

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
AC worked. Location was great but that’s about it. Multiple guest complaining upon arrival at check in or just afterwards. Rooms had very dirty tile floors, shower curtains loaded with mold at bottom due to drains being clogged and water draining really slow. Just needs some draino! One hook to hang all your clothes on. Wall mirror just sitting against the wall broken like that’s normal! Breakfast absolutely horrible. Bread for toast stays in the uncovered position and therefore the bread is hard as a rock. Almost no need to toast it! I was afraid ti try the cereal and milk. Stay somewhere else and drive a little further in. Not worth the 100/night they are charging .
답변 제공: Manager 님, 2023년 10월 16일
Hello Kermit ,Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

10/10 - 훌륭해요

SHERI 님, GREELEY

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello SHERI,Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had a wonderful experience during your stay. We strive to provide exceptional service and ensure that all our guests feel comfortable and satisfied. We would be more than happy to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Therman

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was nice, just enough
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello Therman,Thank you for sharing this experience with us. We truly value you feedback with regards to our room. We hope to see you again to deliver you with a 5 star experience.

2/10 - 너무 별로예요

Joshua

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 30일
Hello Joshua,We're sorry to hear that your experience fell short of expectations. We value your feedback and will share it with our team for further review. If there's anything specific you would like us to address, please feel free to reach out to our management directly. We appreciate your understanding and hope to have the chance to improve your next stay.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Good value for the price
AC/heater needs a good cleaning as it was stained. Bathroom shower (between head and pipe) was spraying the wall during my shower. Told the front desk person who didn’t seem to care. Bed frame was metal and stuck out beyond mattress and I hit my shin on it a couple of times. Low cost of the room made up for it.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 6일
Hello Guest, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - 좋아요

LORRIE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They are affordable, willing to work with you on an early check in for a few extra dollars in cash. Checking in was a fast and easy process and the staff was very kind, always greeted you as you passed thru the lobby area.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Hello LORRIE,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and your comments about our area. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

4/10 - 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tight parking lot. Clerk unfriendly. She confirmed lots of thefts from vehicles. Directed to take stairs to my 2nd floor room. Room showed some signs of updating but bathroom had mildew and dirty grout. A far cry from other Microtel properties I have stayed at.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello David ,Thank you for your assessment of our hotel and the facilities we offer. I am sorry to hear that you found parking to be inconvenient and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We try to accommodate everyone and offer the best parking possible but unfortunately, we dont always manage to do so. Your insight is invaluable and will help us to better the quality of the facilities that we have on offer.

8/10 - 좋아요

Rick

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 15일
Hello Rick,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back again soon.

10/10 - 훌륭해요

chad

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very clean and safe and comfortable
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello chad,Thank you for your positive feedback! We strive to provide a clean, safe, and comfortable environment for all our guests. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Clara

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very disappointed with the hotel, is very dirty, filthy and disgusting
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Clara, We apologize for any inconvenience you experienced during your stay. We take cleanliness seriously and will address your concerns with our housekeeping team to ensure our high standards are met. Thank you for bringing this to our attention.

4/10 - 별로예요

Benjamin

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 19일
Hello Benjamin,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

Gerald

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Gerald,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

4/10 - 별로예요

Murray

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
What didn’t I like? I have a list: 1. Breakfast was VERY limited 2. Room was too small and cramped. 3. Lighting in bathroom was dim. 4. Staff did not dress professionally. Leggings and flip flops; blue Jean shorts and flip flops. 5. Could not get TV remote to change channels. 6. Other locations of this brand are much better.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Murray, We can't thank you enough for sharing your feedback with regards to our staff and also our breakfast. We appreciate you taking the time to share your experience.,

4/10 - 별로예요

Todd

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The motel itself was quiet and comfortable. There was mold in the shower and on the ac unit. There also appeared to be small blood stains on the bedspread.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 10일
Hello Todd,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 - 훌륭해요

Natasha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reasonable
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hi Natasha,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon

6/10 - 괜찮아요

Richard

좋아요: 직원 및 서비스
small room but nicely kept.. Little breakfast choice
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 27일
Hello Richard,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our breakfast and comments about our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 - 별로예요

Brandon

별로예요: 숙박 시설 상태 및 시설
Room floor was dirty
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Hello Brandon, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

10/10 - 훌륭해요

TeAziah

좋아요: 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello TeAziah,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 - 괜찮아요

Edna

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Things need to be updated. Room could be cleaner.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 21일
Hi Edna,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

8/10 - 좋아요

Luis

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Luis,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
OK, great location could use a good cleaning.
The hotel was adequate. The staff was friendly and helpful. The hotel appears due for a good deep clean. The rugs in the hallway are somewhat stained and the room was generally cleanish, smelled good and also needed a good deep clean. The bathroom floor looked like it had not been carefully cleaned in weeks and oddly there was no toilet paper in the dispensers just a half used roll on the counter. I felt safe, slept well, breakfast was adequate and the location is great. Seemed a bit overpriced and in need of a deepclean.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 18일
Hello Catherine, It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

2/10 - 너무 별로예요

Jessica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First thing to note is this is a privately owned Microtel Inn. I paid $20 cash only to check-in early. We were the only ones there and were placed on the 2nd floor where it was actively under construction. Loud drilling noises, vacuums, etc. The hotel is old, dirty, and rooms are really small. The shower didn’t work, the faucet and handle were barely attached to the wall. We requested another room with a working shower but it only had cold water, no hot water. We cancelled our stay. What a horrible experience. I would never recommend this place.
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 16일
Hello Jessica, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 - 훌륭해요

Therman

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Like the room size and comfortable bed to date
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Therman,We appreciate the comments, especially with regards to your opinion of our bed and room. We hope to see you again to deliver you with a 5 star experience.

10/10 - 훌륭해요

Jenea

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Jenea,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 - 별로예요

Robert

좋아요: 직원 및 서비스
별로예요: 청결 상태
The public restroom was out of order. Other areas looked like maintenance was a low priority. We did not eat breakfast there because of the lack of cleanliness.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Robert, We appreciate that you've taken the time to share with us regarding our breakfast. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

2/10 - 너무 별로예요

Lynn

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This place should be shut down and renovated. Floors and surfaces were dirty and sticky. Bugs were flying around the bathroom because the drains were all clogged. Walls were stained, and tv did not work. Breakfast was barely a few muffins and the milk was curdled. Juice machine was out of juice. Someone told the desk person it needed filling and no one ever filled it. Trash bags were sitting by the entry to the breakfast room. Hallway window screens torn. Terrible place.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 9일
Hello Lynn, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

Sam

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty, leaking water , poor condition of the facility. Would not recommend.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 9일
Hello Sam, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

6/10 - 괜찮아요

Paul D

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
the place could use a handiman, curtain rod broken, molding falling off the walls, the bench was broken, paint peeling in bathroom, all could be done quickly, the fact it wasn't shows how little they care
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello Paul D,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.