고급 침구, 노트북 작업 공간, 다리미/다리미판, 무료 WiFi

퀄리티 인 챈들러 I-10 여행 후기

2.5 out of 5
퀄리티 인 챈들러 I-10
255 N Kyrene Rd, Chandler, AZ

이용 후기

6.8
평점 10 - 훌륭해요. 1001개 이용 후기 중 274개" "
평점 8 - 좋아요. 1001개 이용 후기 중 276개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 162개" "
평점 4 - 별로예요. 1001개 이용 후기 중 138개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 151개" "

7.0/10

청결 상태

7.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
2023년 8월에 10박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 19일
Hi Valued Guest,Thank you for taking the time to provide your rating. We're glad to see that your overall experience was positive. If you have any specific feedback or suggestions on how we can improve and earn a perfect 10 in the future, please feel free to share. We value your input and hope to welcome you back for an even better stay next time!

2/10 - 너무 별로예요

Jan

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This particular Quality Inn has below average service. For example, rooms not full functional- ac not working, tv not working, bedding NOT CHANGED, they leave piles of laundry in hallways. You get the picture.
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 24일
Dear Jan,We're truly sorry to hear about your disappointing experience at our Quality Inn. It's disheartening to know that you encountered issues with the functionality of your room, including the air conditioning and TV, as well as concerns about the cleanliness of the bedding. We understand how important it is for our guests to feel comfortable and have a seamless stay, and we apologize for falling short of these expectations. Rest assured, your feedback is invaluable to us, and we're actively working to address these issues to ensure a better experience for all our guests in the future. Thank you for bringing these concerns to our attention

6/10 - 괜찮아요

Barry

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 23일
Dear Barry, We're truly sorry to hear about your experience during your stay. We understand that a rating without any specific comments indicates there were aspects of your visit that fell short of expectations. Please know that we take all feedback seriously, and we are committed to addressing any issues to ensure our guests have a comfortable and enjoyable stay. If you would be willing to share more details about your experience, we would greatly appreciate the opportunity to make things right and regain your trust. Thank you for bringing your concerns to our attention.

6/10 - 괜찮아요

Frank-Uwe

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Empfangspersonal sehr unmotiviert
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 20일
Hi Frank-Uwe,We appreciate your feedback and regret any dissatisfaction experienced during your stay. Our commitment to exceptional service is paramount, and we apologize if our reception staff did not meet your expectations. Rest assured, we take such comments seriously and will address them internally to ensure improvements are made where necessary. Thank you for bringing this to our attention, as it helps us strive for excellence in all aspects of our guests' experiences.

10/10 - 훌륭해요

Gerardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 20일
Hi Gerardo,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Eros

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 17일
Hi Eros!Your flawless review of our hotel is much appreciated. We are happy to hear that your visit was pleasurable, but we would want to know more about what exactly made it that way. In our pursuit of providing each visitor with an unforgettable and extraordinary experience, your input is crucial. It would be our delight to have you return to our establishment in the near future.

6/10 - 괜찮아요

Evaristus

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 3일
Dear Evaristus,We appreciate you taking the time to leave feedback about your recent stay with us. Your rating helps us understand how we can better serve our guests. If there's anything specific you'd like to share about your experience, please don't hesitate to reach out. We strive to continuously improve and ensure all our guests have a memorable stay. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

2/10 - 너무 별로예요

Breen

Othe room had bugs - there was no top blanket it was a cold sleep…… this was a terrible hotel.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 1일
Dear Breen, I'm truly sorry to hear about your disappointing experience at our hotel. It's disheartening to learn that your stay was marred by issues with pests in the room and the lack of a top blanket, which undoubtedly affected your comfort and sleep quality. Please accept our sincerest apologies for falling short of your expectations. Rest assured, we take your feedback seriously, and we're actively addressing these concerns to ensure that future guests do not encounter similar issues. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience caused. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.

2/10 - 너무 별로예요

Devanand

2024년 2월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 31일
Hi Devanand,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 - 좋아요

Tony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good breakfast selection.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 28일
Dear Tony, Well, hot diggity dog! A solid 4 out of 5 rating from you? We're doing a little happy dance over here! It's fantastic to hear that you enjoyed our breakfast selection—it's always a pleasure to start the day on a delicious note, right?Your feedback means the world to us, and we're thrilled to know that we hit the mark with one of the most important meals of the day. We're constantly looking for ways to elevate our offerings, so your comments are like gold to us.Thank you for choosing to stay with us and for sharing your experience. We can't wait to welcome you back for another round of breakfast bliss and all-around awesomeness!

2/10 - 너무 별로예요

Jane

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room itself had many problems that should have been addressed before it was rented. The toilet ran constantly, wasting tons of water & making noise. The refrigerator made a loud buzzing noise. The temperature regulator on the A/C unit worked but the fan was very loud unceasingly, probably due to dirt in the unit. Finally the TV was very difficult to use. Hard to turn on, difficult to select channels, & once it was on I couldn't turn it off! I actually played it with the sound off all night & when I vacated the room it was still on.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 23일
Dear Jane, We sincerely apologize for the inconveniences you experienced during your recent stay with us. Your feedback is invaluable to us, and we deeply regret that the condition of your room fell short of your expectations. We have already addressed these issues with our housekeeping team to ensure that such oversights do not recur in the future. It is unacceptable that you had to contend with a running toilet, a noisy refrigerator, a malfunctioning A/C unit, and difficulty with the TV operation. Please accept our heartfelt apologies for the discomfort and frustration you endured. Your concerns have been taken seriously, and we are committed to rectifying these shortcomings promptly. We genuinely hope to have the opportunity to regain your trust and provide you with a seamless and enjoyable stay on your next visit.

8/10 - 좋아요

Maurice 님, Calgary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was better than average. The condition of the building needs work. Reasonably clean. Great parking and good location.
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 23일
Dear Maurice, Thank you for sharing your feedback with us following your recent stay. We're delighted that you found your experience with us better than average and appreciated our convenient parking and prime location. However, we're truly sorry to learn of your concerns regarding the condition of the building. Please don't worry- we take such feedback seriously, and our housekeeping team has already been informed and is actively working to address any areas that need improvement. We are committed to providing a comfortable and welcoming environment for all our guests, and your comments help us in our ongoing efforts to enhance our facilities. We hope to welcome you back for an even more enjoyable stay in the future.

2/10 - 너무 별로예요

Raeline

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 23일
Dear Raeline, We deeply regret to hear that your experience fell short of expectations. Your satisfaction is our utmost priority, and we're genuinely sorry for any inconvenience or disappointment you may have encountered during your stay. Please don't worry, we've already had a thorough discussion with our housekeeping team regarding your concerns to ensure that these issues are addressed promptly and effectively. Your feedback is invaluable as we continuously strive to enhance our guests' experiences. We sincerely hope to have the opportunity to regain your trust and welcome you back for a more seamless stay in the future.

6/10 - 괜찮아요

Gary

2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 12일
Dear Gary,We're thrilled to have had you as our guest! While we're delighted to see you've rated us a solid 3 out of 5, we're also eager to learn more about your experience. Your feedback is incredibly valuable to us as it helps us continually improve and ensure each stay is nothing short of exceptional. If there's anything specific you loved or anything we could have done better, please don't hesitate to reach out. We're here to make every moment of your stay memorable and can't wait to welcome you back for an even better experience!

6/10 - 괜찮아요

Gary

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was fine
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 10일
Hi Gary,We appreciate your feedback and are glad to hear that your stay was satisfactory. Our team works diligently to ensure all guests have a comfortable experience, and we're pleased that we met your expectations. If there are any specific areas where you feel we could improve, please don't hesitate to share them with us. Your input helps us continuously enhance our services for future guests.

4/10 - 별로예요

Leslie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Old property in much need of refurbishing. Bathroom tub/shower needs complete replacement. Warm water only in shower. No blankets provided on bed. Morning desk person sat with feet on desk and said if I wanted a blanket I’d have to get it from the maid on the floor.
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 8일
Dear Leslie,We deeply apologize for the inconveniences you experienced during your recent stay at our hotel. Your feedback regarding the state of our property, particularly the condition of the bathroom and the lack of amenities, is truly concerning. We understand the importance of a comfortable and enjoyable stay, and it's disheartening to hear that we fell short of your expectations. Rest assured, we are taking your comments seriously and will address these issues promptly to ensure that future guests do not encounter similar issues. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back for a much-improved experience in the future.

4/10 - 별로예요

Renee

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms not cleaned daily, no wash cloths, broken air conditioner, banged loudly had to be turned off, no clock in room. Staff inattentive.
2024년 3월에 4박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 7일
Dear Renee,I'm truly sorry to hear about the challenges you faced during your stay with us. It's disappointing to learn that our housekeeping services fell short of your expectations, and I completely understand how important cleanliness and comfort are during a hotel stay. Additionally, the issues with the air conditioner and the noise disturbance are certainly not reflective of the experience we aim to provide. We appreciate you bringing these matters to our attention, and I assure you that we will address them promptly to ensure that future guests do not encounter similar inconveniences. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

6/10 - 괜찮아요

Heather

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The room was adequate. The television outdated- needs to allow streaming services. There was damage to the walls that was not fixed.
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 6일
Dear Heather,We're truly sorry to hear about your experience during your stay. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused by the outdated television and the damage to the walls. We understand the importance of modern amenities and maintaining the quality of our accommodations. Please rest assured that we are taking immediate steps to address these issues to ensure a more comfortable and enjoyable stay for our guests in the future. We appreciate your honesty and hope to have the opportunity to welcome you back for a more seamless experience.

6/10 - 괜찮아요

kristina

좋아요: 편의 시설/서비스
Nice
2024년 2월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 3일
Hi Kristina,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 - 별로예요

Kenneth 님, Sierra Vista

2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 21일
Dear Kenneth,We're truly sorry to hear about your experience during your recent stay with us. Your feedback is invaluable in helping us understand where we fell short and how we can improve. We aim to provide exceptional service and comfort to all our guests, and it's clear we didn't meet your expectations this time. If there are specific issues you encountered that you'd like to discuss further, please don't hesitate to reach out to us directly. We sincerely hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

4/10 - 별로예요

Spencer

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
location was good however facility needs to be cleaned in hallways and in elevators. They change towels but don't make up beds.
2024년 2월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 26일
Dear Spencer,Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback, and I want to extend my sincerest apologies for any inconvenience you encountered during your stay. Please know that cleanliness and comfort are our top priorities, and we are deeply disappointed to hear that we fell short of your expectations in these areas. Rest assured, your concerns have been shared with our housekeeping team for immediate attention. We are committed to providing a welcoming and pristine environment for all our guests, and we will take proactive steps to ensure that your next visit exceeds your expectations. We value your patronage and hope to have the opportunity to restore your faith in our hotel. Thank you again for bringing these matters to our attention.

4/10 - 별로예요

Becky

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The fire alarm in the room had a plastic bag over it. No towel racks in bathroom. Toilet paper did not have a dispenser. The tub area was all cracked. The sheets were very wrinkled.
2024년 2월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 21일
Dear Becky,We are very sorry to hear about your experience during your recent stay. Your feedback is invaluable to us and we apologize for any inconvenience. The issues you highlighted with the smoke alarm, toiletries, state of the bath and wrinkled sheets are certainly not up to our standards and we are committed to resolving them quickly. Please note that we take your comments seriously and are working hard to resolve these issues to ensure a more comfortable and enjoyable experience for all guests. We appreciate your patience and hope to have the opportunity to welcome you for a much better stay in the future.

2/10 - 너무 별로예요

Derrick

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 21일
Dear Derrick,We're truly disheartened to see your dissatisfaction reflected in your rating. We understand that your experience fell short of expectations, and we genuinely apologize for any shortcomings you encountered during your stay. We value all feedback, and although we wish we had more specific insights to address your concerns, please know that your comfort and satisfaction are our top priorities. We would love the opportunity to learn more about your experience and make things right. Your feedback is invaluable in helping us improve, and we hope to have the chance to exceed your expectations in the future.

10/10 - 훌륭해요

Esnel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 20일
Hi Esnel!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again

8/10 - 좋아요

Jose

좋아요: 직원 및 서비스
Comfortable pillows and blackout curtains were highly effective. Plenty of toilet paper stocked. Smelled like smoke inside my room and weed outside the property. Close to several eateries at each corner of the intersection.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 16일
Dear Jose, We're overjoyed to hear about your overall positive experience during your stay! It's fantastic to know that you found our comfortable pillows and blackout curtains to your liking, ensuring a restful night's sleep. We're also delighted to hear that our attention to detail in stocking plenty of toilet paper didn't go unnoticed. However, we apologize for any inconvenience caused by the smoke smell in your room and the aroma outside the property. We're continuously working to improve our air quality standards to ensure a fresh and pleasant environment for all our guests. It's wonderful that you appreciated the convenient location, with a variety of eateries just around the corner. We hope to welcome you back for another enjoyable stay soon!

4/10 - 별로예요

Mario

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is old and neglected. Unfriendly staff, they did not clean the room after the first night. I won't go back to that place.
2024년 2월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 12일
Dear Mario,We're truly sorry to hear about your disappointing experience at our hotel. It's disheartening to learn that the condition of the property and the service you received fell short of your expectations. We strive to provide a welcoming and comfortable environment for all our guests, and we regret that we missed the mark during your stay. Rest assured, we take your feedback seriously and will address the issues you've highlighted to ensure a better experience for future guests. We sincerely hope you'll consider giving us another chance to exceed your expectations in the future. Thank you for bringing these concerns to our attention.

8/10 - 좋아요

Matthew Scott

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We didn't have hot water in the morning.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 9일
Dear Matthew,I'm genuinely sorry to hear about your experience with the lack of hot water during your stay. We understand how essential a hot shower is to start the day off right, and we apologize for any inconvenience this may have caused you. Rest assured, we take your feedback seriously and will work diligently to address this issue promptly to ensure it doesn't occur in the future. Your comfort and satisfaction are of the utmost importance to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back for a much-improved experience.

8/10 - 좋아요

Sue

연인과의 여행
Old and needs updating.?
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 7일
Dear Sue,We're truly sorry to hear about your experience at our hotel. Your feedback is invaluable to us, and we apologize for any inconvenience caused by the outdated facilities. Rest assured, we're continuously striving to enhance our guests' experiences, and we'll take your comments into serious consideration as we plan for future improvements. We hope you'll give us another chance to exceed your expectations on your next visit. Thank you for bringing these issues to our attention.

4/10 - 별로예요

Marvin

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pictures were deceiving, the property was dirty, and the breakfast was not served hot. Overall was not a great experience.
2024년 2월에 4박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 7일
Dear Marvin,We extend our sincerest apologies for the disappointment you experienced during your recent stay with us. It deeply troubles us to hear that the presentation of our property did not align with your expectations based on the provided images. Maintaining cleanliness and ensuring a welcoming atmosphere are top priorities for us, and we regret that we fell short in meeting these standards during your visit. Additionally, we apologize for the oversight regarding the temperature of the breakfast items. Please know that your feedback is invaluable to us, and we will take immediate action to address these concerns to prevent any recurrence in the future. We hope for the opportunity to regain your trust and provide you with the exceptional experience that you rightfully deserve should you choose to stay with us again.

6/10 - 괜찮아요

Angela

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Bed was horrible!!! Hotel is definitely outdated and has a musty old smell throughout. The area around the hotel is a loud and unsafe. Drug addict asking for money or food when walking to the McDonald’s next door. Never will be back! I would pay double to not stay there again.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 7일
Dear Angela,We sincerely apologize for the discomfort you experienced during your recent stay with us. It deeply concerns us to hear about your dissatisfaction with the quality of our beds and the outdated condition of our hotel, as well as the unpleasant odor you encountered. Your feedback regarding the surrounding area's safety and noise level is also alarming, and we understand the importance of feeling secure and comfortable during your stay. We take such concerns very seriously, and we will be addressing these issues promptly to ensure a more pleasant experience for our guests in the future. Your comments are invaluable to us, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay.

4/10 - 별로예요

Jose

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No me devolvieron mi security deposit de $100 dólares
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 7일
Dear Jose,I'm truly sorry to hear about your experience with the security deposit at our hotel. It's understandable that not receiving your deposit would be frustrating and inconvenient. Rest assured, this is not the level of service we aim to provide. We'll investigate this matter promptly to ensure that such issues are addressed and resolved promptly. Please accept our sincerest apologies for any inconvenience this may have caused, and thank you for bringing it to our attention. Your feedback is invaluable to us as we strive to improve our services for all our guests.

6/10 - 괜찮아요

Martina

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Convenient location. Needs an interior upgrade.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 2일
Dear Martina, We greatly appreciate you sharing your thoughts on your recent stay with us! Your feedback is a valuable compass that guides us towards creating an even more exceptional experience for our guests. We're thrilled to hear that our convenient location met your expectations. Your comment about the need for an interior upgrade is duly noted, and rest assured, we're continuously working to enhance our facilities to ensure a stylish and comfortable atmosphere for all our guests. Your insights are instrumental in our journey towards excellence, and we look forward to welcoming you back soon for an even more delightful experience.

10/10 - 훌륭해요

Claudia

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 2일
Dear Claudia, Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your glowing review has put a smile on our faces and warmed our hospitality hearts. It's music to our ears knowing that you had a wonderful experience at our hotel. We take great pride in delivering exceptional service, and your positive feedback is the greatest reward for our dedicated team. We can't wait to welcome you back for another stellar stay in the future. Safe travels and see you soon!

8/10 - 좋아요

ROBERT

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 1일
Dear Robert, We're honored to receive your 4 out of 5 rating! Your feedback is like a burst of sunshine for our team, and we're delighted to know that you had an enjoyable stay at our hotel. Your positive rating is a testament to our commitment to providing exceptional service and creating memorable experiences for our guests. We're always striving to make every stay remarkable, and your feedback fuels our passion to continue exceeding expectations. We look forward to welcoming you back for another fantastic stay, and until then, safe travels and happy adventures!

8/10 - 좋아요

R .

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
All good
2024년 1월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 30일
Hi R,Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 - 훌륭해요

jesus genaro

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Solo las instalaciones un poco descuidadas
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 29일
HI Jesus,We appreciate your feedback and thank you for taking the time to share your thoughts on your recent stay at our hotel. We sincerely apologize if you found any aspect of our facilities to be less than satisfactory. However, we would like to assure you that our team is committed to maintaining high standards of cleanliness and upkeep. We conduct regular maintenance checks to address any issues promptly, and we will certainly investigate the concern you've raised. Your feedback is invaluable as it helps us continuously improve and enhance the overall experience for our guests.

8/10 - 좋아요

Claudio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 29일
Hi Claudio,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Rajwant

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a pleasant stay at the hotel. Staff was helpful.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 27일
Hi Ralwant,We appreciate your positive feedback on your recent stay at our hotel. We are delighted to hear that you found the experience pleasant and that our staff was helpful. Our team works diligently to ensure that guests feel welcomed and supported throughout their stay. Your satisfaction is a testament to our commitment to providing excellent service. We look forward to the opportunity to host you again in the future.

8/10 - 좋아요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Affordable
2023년 12월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 26일
Dear Amy,Thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear that you found our hotel to be a good value for the price. Your feedback is invaluable to us, and we appreciate your positive sentiments.However, we also noticed that your comment is concise, and we would love to hear more details about your experience. If there are any specific areas where we can improve or if you encountered any issues during your stay, please feel free to share them with us. Your insights will help us enhance the overall guest experience.We look forward to welcoming you back and exceeding your expectations in the future.

4/10 - 별로예요

Alfredo

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 25일
Dear Alfredo,We sincerely cherish our guest feedback, and we are sorry to hear that your experience fell short of expectations, as seen by your 4 out of 10 rating. We recognize that your stay may not have fulfilled your expectations, and we sincerely apologize for any difficulty you may have had. We would much appreciate the opportunity to learn more about the exact difficulties you encountered so that we can respond quickly and improve our services. Your pleasure is our first concern, and we want to welcome you back for a much better experience.

10/10 - 훌륭해요

Antone

출장 여행
Antone’s Review
No comment
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 25일
Hi Antone,Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again

6/10 - 괜찮아요

Ana patricia

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The rooms look old and neglected, carpets, furniture and bathroom. The rest was just OK.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 23일
Dear Ana,We genuinely appreciate your perspective, and we apologize for any inconvenience you experienced during your stay. We understand the importance of a well-maintained environment, and we are committed to addressing the issues you highlighted regarding the outdated appearance of our rooms, including the carpets, furniture, and bathrooms. Your comments are invaluable in helping us make the necessary improvements to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.

4/10 - 별로예요

Joseph Meierhofer

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The elevator made loud noises early morning 2 am 4 am / very out dated holes patched in walls etc.
2024년 1월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 22일
Dear Joseph, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our hotel's location, spacious rooms, and the unique opportunity to witness wildlife by the river. However, we sincerely apologize for the inconvenience you experienced with the elevator during your stay. Your comfort is of utmost importance to us, and we understand how disruptive noise can be, especially during the early morning hours. Additionally, we appreciate you bringing to our attention the issues with the outdated elements in the hotel, such as patched holes in walls. Please be assured that we take your comments seriously, and we will be addressing these concerns to enhance the overall experience for our guests. We value your patronage and hope to welcome you back for an improved stay in the future.

6/10 - 괜찮아요

Adriana

가족 여행
좋아요: 직원 및 서비스
Location was good everything was close
This place was convenient MacDonald some feet away, U.S Egg & Dunkin donuts 2 buildings down CVS close and a lot of food options. This was a last minute booking. Service was great, Customer Service Great, employees very courteous and considerate.
2024년 1월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 22일
Hi Adriana,We appreciate your positive feedback and are delighted to hear that you found our hotel's location convenient, with various dining options in close proximity. It's fantastic to know that our service and customer care met your expectations, and we take pride in our courteous and considerate staff. We understand that last-minute bookings can be challenging, and we're pleased to have accommodated you seamlessly. Thank you for choosing our hotel, and we hope to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Amiri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 22일
Greetings Amiri, Wow! A perfect 10 out of 10 – your rating has left us beaming with joy! While we appreciate the brevity, your positive feedback speaks volumes. We're thrilled to have exceeded your expectations, and it's our absolute pleasure to know that you had such a fantastic experience during your stay. Your satisfaction is our ultimate reward, and we can't thank you enough for taking the time to share your glowing rating. It truly inspires and motivates our team to continue delivering top-notch service. We look forward to welcoming you back for another stellar experience at our hotel!

8/10 - 좋아요

John

2024년 1월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 22일
Dear John, Hello and thank you for sharing your feedback! We're thrilled to see that you gave us a solid 4 out of 5 rating, and while we're always eager to know more about your experience, we appreciate your concise assessment. It's clear that you found your stay with us to be commendable, and we're here to make every visit outstanding. If there's anything specific you'd like to share in the future to help us reach that coveted 5-star status, we're all ears! Our team is dedicated to ensuring your satisfaction, and we look forward to the opportunity to welcome you back for an even more exceptional stay. Cheers to your next adventure with us!

4/10 - 별로예요

Tiffeny

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The surfaces in the room had food on them. The coffee pot had coffee still in it from previous guest. There were no fresh cups The refrigerator was not clean The carpet had crumbs The sheets and towels were stained. The staff were kind and helpfull, But the cleanliness is very lacking.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 22일
Hi Tiffeny,We sincerely appreciate your feedback and would like to express our gratitude for acknowledging the kindness and helpfulness of our staff, though we apologize for any inconvenience you experienced during your stay. Our housekeeping team strives to maintain high cleanliness standards, and we regret that we fell short of your expectations. Rest assured, your concerns will be addressed internally to ensure we improve in these areas. We value your input as it helps us identify areas for enhancement, and we hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 - 훌륭해요

Mariano

2024년 1월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 22일
Hi Mariano,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Marco Ali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 22일
Hi Marco Ali,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 - 괜찮아요

Steve

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The price was fine. You could here everyone around you. Walls and ceiling didn't seem to be insulated. Probably won't go to a Quality inn again.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 20일
Hi Steve,We appreciate your feedback and are pleased to hear that you found our pricing satisfactory. We apologize for any inconvenience you experienced with noise levels during your stay. Our team strives to create a comfortable environment for all guests, and we regret that we fell short of your expectations in this regard. We will certainly take your comments into consideration as we continue to make improvements to enhance the overall guest experience.