디럭스룸, 킹사이즈침대 1개, 금연, 분사식 욕조 (High Ceiling) | 노트북 작업 공간, 무료 WiFi, 침대 시트, 알람 시계

아메리카스 베스트 밸류 인 힝클리 여행 후기

2.5 out of 5
아메리카스 베스트 밸류 인 힝클리
325 Fire Monument Road, Hinckley, MN

이용 후기

5.8
평점 10 - 훌륭해요. 734개 이용 후기 중 104개" "
평점 8 - 좋아요. 734개 이용 후기 중 161개" "
평점 6 - 괜찮아요. 734개 이용 후기 중 171개" "
평점 4 - 별로예요. 734개 이용 후기 중 152개" "
평점 2 - 너무 별로예요. 734개 이용 후기 중 146개" "

6.2/10

청결 상태

7.4/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

4/10 - 별로예요

Jamie

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room actually pretty dirty was a used bandaid in the bathroom. We got locked out of our room employee's couldn't even get in we were stuck outside our room for about an our before they could get in. All together not a great hotel or experience.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 22일
I am so very sorry about your experience at our hotel. I will be speaking with my housekeeping staff about your room. I am not sure about what happened with the lock on your door, but I do apologize you had to go through that. I will be having maintenance going through all the locks today. A valued guest as yourself should not have any issues during their stay.

4/10 - 별로예요

Dawn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
I apologize for any inconvenience you incurred during your stay. A valued guest such as yourself should have nothing but a perfect stay. A call to the front desk and we could have changed you to a different room of your satisfaction

4/10 - 별로예요

Marcus

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room wasn’t clean and the bedding looked like it hasn’t been changed
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
I am sorry that a valued guest like yourself did not have a good stay. I will be speaking with my housekeeper about your accommodations.

4/10 - 별로예요

Rick

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, very rundown. Bed was terrible. Staff was very friendly
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 8일
I am sorry that your stay was not perfect as it should be for a valued guest as yourself. Thank you for reviewing our property. I will mention your comment to the staff.

8/10 - 좋아요

Susan

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 1일
Thank you for taking the time to review our property. I am pleased that you enjoyed your stay. We do look forward to serving you again in the future.

8/10 - 좋아요

Cynthia

출장 여행
좋아요: 직원 및 서비스
The bed reading light on one side of the bed was broken.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 1일
I apologize for the light on the bed not working, a call to the front desk could have solved the problem. Thank you for taking the time to review our property.

4/10 - 별로예요

Jessamay

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 14일
Thank you taking the time to review our property. I apologize that your stay was not as expected for a valued guest as yourself, it should be nothing but perfect.

2/10 - 너무 별로예요

Amy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 14일
Thank you for taking the time to review our property. I do apologize for any inconveniences you incurred. I will be speaking with my housekeeping staff as to the condition of your room. A call to the front desk and we could have moved you to a different room to your satisfaction

2/10 - 너무 별로예요

Joe

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The lamp didnt work no soap tv didnt work no blanket on the bed. Paper thin walls. Can hear everything at all hours.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 5일
A call to the front desk would have solved any issues that you had.

6/10 - 괜찮아요

Cynthia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Key wasn’t keyed properly so I couldn’t get into my room without going to the office which was in a different building. Security pad for entering the building was not working so you didn’t need a card to get in. Coffee only available in other building starting at 7am.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 5일
I do apologize that you had problems with your keys. Our security doors are in a working manner, we did have to repair one. We could have moved you to the main building where the coffee and office is, just a request and we could have made it happen.

4/10 - 별로예요

Stephen

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I dont mind old if kept up. Floor sticky every where. Thats a health issue. Had to wear my socks and threw them away. Put towels on floor in front of toilet, shower and sink. Urine spill in front of toilet not cleaned. Holes in walls, bed frame bottom not same as mattress, dangerous. This place should be red tagged and re done or closed. Worst i have ever seen in my life, anywhere!
2024년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 9일
Dear Stephen,The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our team will be sure to look into your comments further and make improvements where necessary. Please consider giving us another chance in the future; we're confident we can change your perceptions.

4/10 - 별로예요

Jody

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very very run down. From outside to inside. There is not even a sign out front to let you know you’re at the right place. The bed had little more than a top sheet for coverings which makes for an uncomfortable night.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 30일
We are in the process of updating our buildings. I apologize for our sign being down right now, the wind did some damage will be back up soon. A call to the front desk and we would have gotten you another blanket to make you more comfortable.

2/10 - 너무 별로예요

Michelle

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn't feel very safe. So many signs posted that it seemed like there were a lot of problems.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 29일
A call to the front desk, we could have solved the problem of you not feeling safe by moving you to the front building. We do have cameras around the property. We do have some signs posted for smoking and construction people.

4/10 - 별로예요

Katie

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was helpful. The room was dirty, sheets had stauns on them, lamp broken, shower backed up. It was not a good experience. Canceled second night.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
There is no excuse for a valued guest as yourself to have anything but a perfect stay. A call to the front desk and we would have moved you to a room of your liking. I will be checking into the sheet and other issues that you had.

2/10 - 너무 별로예요

steve

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Likes they take dogs. That's it dislikes bathroom was disgusting heating system was either extremely hot or cold. on or off electric cord to heating system was severed and not repaired correctly and is unsafe we were in room 6 because the locks didn't work in room 4 avoid this place if you can bad news new owners last year same story can't get good help was the excuse
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
I will be speaking with my housekeeping staff about the condition of your room. We are in the process of getting new thermostats that are compatible with heating system. A valued guest such as yourself should only have a perfect stay.

10/10 - 훌륭해요

Julie Lee

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 18일
It is pleasing to know that your stay was great. We do look forward to serving you again in the future.

10/10 - 훌륭해요

Tarissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Thank you for staying with us. I am very pleased you enjoyed your stay.

4/10 - 별로예요

Dennis

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
I like the property because it is just off the interstate and is close to everything. One thing I didn't like about the property is that it didn't have any soap/shampoo to wash hands or take a shower. I had to walk to a gas station to buy myself a bar soap to wash my hands and had to skip shower for the one night stay there.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Thank you for taking the time to review our property. I do apologize for your soap dispenser not being filed. I have instructed my housekeeping staff they must check everyone in every room to make sure they are full at all times. a call to the front desk and we could have resolved the problem. A guest such as yourself should not have anything but a perfect stay. We do look forward to serving you again in the future.

10/10 - 훌륭해요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet and close to everything.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Thank you very much for taking the time to review our property. I am very pleased that you enjoyed your stay. We do look forward to serving you again in the future.

4/10 - 별로예요

lee

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Thank you for taking the time to review our property

6/10 - 괜찮아요

Wendell

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The facility is in need of being updated and refreshed. The room was comfortable and quiet.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
We are currently working on refurbishing. Glad to hear that your room was satisfactory. We do look forward to serving you again in the future.

2/10 - 너무 별로예요

joellyn

I usually try to see the positive in everything. And I don’t mind an older property. However…. I expect clean and I expect safe. Neither of these things were true. And I mean to the extreme of not true. I have pictures if anyone doubts me. Never ever stay here. Especially if you are a single female. Front desk folks were really nice and props to that. But the property should be shut down in my opinion. I paid $285 for 2 nights. Not bad I thought considering I chose the property because I could leave my two tiny dogs in the room while I went out. I should have paid a dog sitter. Ugh.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 5일
I apologize for your inconvenience during your stay. We were unaware of these issues during your stay, for future reference please inform your hotel so that preventative steps can be taken to improve the quality of your stay.

4/10 - 별로예요

sheryl

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There is no hotel name sign. The parking lot is not only in need of repair the property is so dirty. Sheets laying on entrance door floor, stairs in dire need of vacuum. Toilet in room dirty, sheets on bed so wrinkled and thin. The only redeeming quality is pets are welcome.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 1일
I am sorry but our sign is down to be fixed. We are planning on repairing the parking lot, but this can not be done until spring. I will be speaking with my housekeeping staff about the sheets and stairs and the condition of your room. We love having your fur babies stay.

2/10 - 너무 별로예요

Andrew

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 20일
I apologize for any inconveniences you incurred during your stay.

2/10 - 너무 별로예요

Brittney

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
I apologize that a valued guest as yourself did not have a perfect stay. A call to the front desk and we would have solved any issues that you had.

10/10 - 훌륭해요

paula 님, Spencer

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 18일
Thank you for taking the time to review our property. I am pleased that you enjoyed your stay. We do look forward to serving you again in the future.

8/10 - 좋아요

Corey

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 5일
Thank you for taking the time to review our property

10/10 - 훌륭해요

David

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Thank you for taking the time to review our property. I am very pleased that you enjoyed your stay. I will be sharing this review with my staff. We do look forward to serving you again in the future.

2/10 - 너무 별로예요

wendy

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I requested a room in the main building with no stairs and was given a second floor room. I returned my key and went elsewhere. I won't stay there again since the last 2 times were unsatisfactory
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
I sincerely apologize for the issue with your reservation. Please put a special request or call the hotel so that you would be placed on the first floor on your next stay.

2/10 - 너무 별로예요

Kay

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Extremely poor
It was the worst experience in a hotel I have ever had. It was dirty. It stunk and the linens were filthy and stained.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 20일
I apologize that a valued guest as yourself did not have a perfect stay. A call to the front desk and we could have taken care of any issue you had.

4/10 - 별로예요

BREE

단체 여행
별로예요: 숙박 시설 상태 및 시설
Very outdated, cracked tiles, black mold above bathroom door. Walls sound like they are made of paper plates. We could hear everything going on next door all night. Rooms look nothing like pictures on- line. Tried to find another hotel but everything in town was sold out for the concert.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 20일
Thank you for taking the time to review our property. We are an older property and we do maintain. I will have my maintenance man check the room today. If you had a problem with noise a call to the front desk would have helped. Our pictures were updated this past June

10/10 - 훌륭해요

Anna

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 11일
Thank you for taking the time to review our property. I am pleased that you enjoyed your stay. We do look forward to serving you again in the future

4/10 - 별로예요

Karen

가족 여행
별로예요: 숙박 시설 상태 및 시설
I couldn't fet the door open without a struggle and on the 2nd day i had to push the door so hard that the whole jam came off i took it to the front desk and said the maintenance man would come by and look at it he never showed very disappointed
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 13일
I am so very sorry about the issues with your door. I will be speaking to the maintenance man about this.

10/10 - 훌륭해요

Duane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 13일
Thank you for reviewing our property

2/10 - 너무 별로예요

Lynelle

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dont ever stay here unless your desperate. Cause i will never stay here again
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 13일
I do apologize for any inconvenience you incurred during your stay. If there was a issue with you accommodations a call to the front desk would have helped.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always quick check in
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
I am very pleased that your check in process is quick and easy for you. Thank you for taking the time to review our property. We do look forward to serving you again in the future

6/10 - 괜찮아요

May

연인과의 여행
There were a lot of little flies or fruit flies at the sink and the floor need to be update
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 26일
Sorry about the fruit flies I will inform our exterminator.We are currently working towards updating our tile flooring

2/10 - 너무 별로예요

Stephanie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Photos online looked nothing like the hotel. Bugs everywhere in the bathroom. Just dirty overall.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 26일
The photos of the hotel was just taken in May of this year. The bug that you found was a boxelder bug, they are harmless to humans. We do maintain the cleanliness at our property. Thank you for taking the time to review our property

2/10 - 너무 별로예요

GREGORY

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
THIS MOTEL IS THE WORST MOTEL I HAVE STAYED, IN THE SMELL IN THE HALLWAYS MADE ME COUGH, THE ROOM WAS OKAY FOR SMELL BUT THE AMMENTIES ARE OLD AND NEED REMODELING ASAP. THERE WAS NOTHING CLEAN IN THE HALLWAYS, OUTSIDE THE BUILDING WAS FULL OF CIGARETE BUTTS AND THE PARKING LOT NEEDS TO BE REPAIRED OR REPLACED. MY HOTEL KEY DIDN'T WORK THE SECOND TIME AND I HAD TO REPLACE THE KEY. The ROOM ITSELF COULD USE A COMPLETE REMODEL FOR THE PAINT, PANELING ARE OLD AND DIRTY. THE FURNACE ONLY WORKS ON HEAT OR AIR DEPENDING ON THE SEAON (NO CONTROL FOR ME) i WOULD LIKE A REPLY BUT WILL NOT PROABLY GET ONE. I WOULD RECOMMEND EXPEDIA TO REMOVE THIS MOTEL FROM THERE LIST FOR 130. THE FEE IS NOT WORTH IT.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Thank you for taking the time to review our property. A valued guest such as yourself should have nothing but a perfect stay. As for the parking we are not in control of the physical condition of the parking lot, just is charge of cleaning it. We are in a slow process of updating our rooms daily.

6/10 - 괜찮아요

Bruce

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
I appreciate you taking the time to review our property

8/10 - 좋아요

Trisha

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 13일
Thank you for taking the time to review our property

2/10 - 너무 별로예요

Zachary

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
I apologize for you not having a pleasant stay. A valued guest like yourself should only have a perfect stay.

8/10 - 좋아요

Daniel 님, Golden Valley

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Thank you for taking the time to review our property. We do look forward to serving you again in the future.

6/10 - 괜찮아요

BOB

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Thank you for taking the time to review our property

6/10 - 괜찮아요

Arvid

별로예요: 청결 상태, 숙박 시설 상태 및 시설
old hotel
wash cloths were dirty
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 9일
I apologize about your wash clothes, a call to the front desk and we could have gotten you new ones. We are an older hotel but we do try to maintain. Thank you for taking the time to review our property.

4/10 - 별로예요

Heather

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room had a weird smell, bedding missing from one bed, dirty behind the door. Broken tiles in the bathroom.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
A valued guest as yourself should have nothing but a perfect stay. I will be speaking with my housekeeping staff about your room. We are in the process of retiling

8/10 - 좋아요

Shayla

2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 9일
I am pleased that you enjoyed your stay. Thank you for taking the time to review our property

4/10 - 별로예요

John

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 23일
Thank you for taking the time to review our property

8/10 - 좋아요

Ruth

좋아요: 직원 및 서비스
We had a late check in and was later than expected. I called and they said not a problem. We got there and found the room right away. We had our Granddaughter with us and she loved the reading lights attached to the beds, the extra pillows to prop her up. She could have read her book all night. The only disappointment was the reservation was for 2 adults & 2 children but there were only 2 bath towels for us. Since we arrived late & had to get up & take off early, 2 of us didn't get clean towels with our showers. Granola bars, juice & coffee in the lobby for breakfast. Loved the history that was shared at check-in. Alot of famous people stayed there back in the day.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
I am very pleased that you had a good stay. A call to the front desk and we would have gotten you more towels for everyone to get a shower. Yes, we have had some famous singers that have stayed here, everyone loves the pictures on the wall. We do look forward to serving you again in the future.

4/10 - 별로예요

Angelique

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a weird smell , there were no safety latches on the doors, the room definitely did not look like the pictures.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 2일
I am sorry that your stay was not as planned. A valued customer as yourself should have nothing but a perfect stay. We do have dead bolts on all the doors. I will speak with housekeeping about the issue of the smell in your room.