Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention.  We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future.   Sincerely, Hotel Management

Dear Andy, We are genuinely sorry about your experience during your recent stay. Please accept our sincere apologies for the inconvenience you encountered with the condition of the property and the odor in the hallway and room. We take cleanliness and guest satisfaction seriously and will address these concerns with our team to ensure improvements are made. Your feedback is invaluable as we strive to provide a comfortable environment for all our guests. Should your travels bring you back to the area, we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Issam, Thank you for sharing your feedback. We regret the inconvenience arising from the issue with your reservation and sincerely apologize for any disruption this may have caused. We value your business and hope to welcome you back on a future visit. Thank you again.Sincerely,Hotel Management

Dear Dustin, Thank you very much for selecting Extended Stay America during your visit to the city. It is wonderful to read that you enjoyed your stay and found us to be an excellent value for the area. Thank you for recommending us to fellow online travelers, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Keyvon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Makenzie, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Your feedback will assist us in enhancing our service and guest experience. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Joseph, Thank you for your kind words about Extended Stay America! Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Ramon, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering our price, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Graesen, We appreciate you staying with us and writing a review. We are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Also, we understand your disappointment and frustration. Your remarks are shared with the concerned person for further action. Once again, we are sorry for letting you down. Please revisit us for a seamless hotel experience. Sincerely,Hotel Management

Dear Augusto, Thank you for being our guest. It is nice to know you had a pleasant stay. However, we are sorry for the noise concerns that you mentioned. Our front desk team is always there to help you. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management

Dear Armando, We sincerely apologize for the inconvenience you experienced due to our overbooking situation. This falls short of our service standards, and we understand the frustration it caused. Your feedback is crucial in helping us address such issues to prevent reoccurrence. We regret the lack of communication and inconvenience caused during your visit. Please be assured that we are actively working on improving our procedures. If your travels bring you back to the area, we would appreciate the opportunity to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management

Dear Maria, Thank you for mentioning how much you enjoyed the location. However, we hope you will accept our apologies for not meeting your expectations. We value your feedback and strive to improve our guest experience. We appreciate you choosing us for your visit to the area and hope to accommodate you again so we may provide you with the perfect stay you deserve.Sincerely, Hotel Management

Dear Guest, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are sorry if our deposit policy inconvenienced you. We prioritize transparency by listing all charges on every booking source so our guests can make informed decisions. The deposit is meant to cover any incidental charges during your visit and is refundable. Thank you for bringing this to our attention, and we will take appropriate measures to improve our service delivery and consistency. We hope this was not too much of an inconvenience and did not take away from an otherwise great visit. We hope you will stay with us again soon!Sincerely,Hotel Management

Dear Janique, Thank you for staying with us and recommending us to future guests. We are delighted to read that you had such a wonderful experience, from our clean accommodations to your interactions with our excellent team. Hospitality is what we do best, and we will certainly relay your compliment to our team. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management

Dear Yissela, Thank you for being our guest. Please accept our sincere apologies for any concerns that kept you from thoroughly enjoying your stay. Also, we regret that our grab-and-go breakfast options didn't meet your expectations. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear Nicholas, Thank you for taking the time to review our hotel. We are pleased to hear that you were satisfied with the level of service provided by our staff. However, we were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear Mailen, Thank you for choosing our hotel during your recent visit to our area. It is glad that you were pleased with your spacious room. However, we are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. Our front desk team is available to ensure you have a relaxing time with us. Please do not hesitate to connect with them. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Barbara, Thank you for posting a review for other travelers to know what makes us an excellent choice when visiting the city! It's nice knowing you enjoyed your time, and we are happy you were impressed with the services. Our front desk is available round the clock to help you. It was a pleasure hosting your visit to Extended Stay America, and we look forward to your return! Sincerely,Hotel Management

Dear Guest, Thank you for sharing your review. We regret that our front desk staff member was unavailable during the time of your arrival. Please accept our apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service never repeats. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your feedback about the cleanliness and molds in your suite is shared with our housekeeping and maintenance team, and we will work to improve. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Logan, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Salem, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Hotel Management

Dear VICTOR, Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Hotel Management

Dear Sergio, Thank you for giving our hotel and staff such a great review. We are pleased you were impressed with our service, accommodations, and amenities. We thank you for your business and look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management