외관

홀리데이 인 익스프레스 랭커스터, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 735개 이용 후기 중 376개" "
평점 8 - 좋아요. 735개 이용 후기 중 198개" "
평점 6 - 괜찮아요. 735개 이용 후기 중 96개" "
평점 4 - 별로예요. 735개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 735개 이용 후기 중 31개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

Brenda

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
After a leaky shower that dripped loudly all night, limited TV channels (said Dish service was to be fixed but never was), and a flashing all night message light that they said they could not turn off … we were moved to a new room the next day. However TV in that room did not work (said would have remote reprogrammed during day but did not happen). Bathrooms were not well cleaned in either room. Elevator was out whole time but thank goodness we were on first floor. Beds were comfortable and my mom enjoyed her pancakes for breakfast. Had to leave one day early but not able to get any $ back (own fault for doing non refundable).
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Brenda, we regret hearing about the challenges you faced related with your shower, TV channels, and the message light. It's unfortunate that these concerns were not resolved to your satisfaction. We strive to provide clean, comfortable rooms for our guests and it seems we missed the mark in this instance. Regarding the elevator, it's genuinely unfortunate that it was out of order during your stay. On the other hand, it's delightful to know that you found the beds comfortable and that your mom savored her pancakes for breakfast. Rest assured, we are taking your feedback seriously and we wish to offer an improved experience for all our guests in the future.

4/10 - 별로예요

Ronald 님, Lancaster

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thank you for sharing your feedback, Ronald.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

2/10 - 너무 별로예요

Ingrid

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gedateerd. Niet flexibel Prijs kwaliteit verhouding. Te duur
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was professional and friendly. The room was nice and clean.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Cheryl, we are thrilled you had a 5-star experience at Holiday Inn Express Lancaster. Our team members take pride in ensuring our guests feel welcomed and enjoy a clean environment. We hope to welcome you back in the near future.

8/10 - 좋아요

julio

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
CLEAN
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Thank you for sharing your thoughts with us, Julio!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Holiday Inn Express Lancaster. Thank you and have a lovely day!

10/10 - 훌륭해요

Rosalio

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly personal they make new fresh Coffe for us, five star
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Rosalio, your positive feedback regarding the Holiday Inn Express Lancaster is greatly appreciated. It's delightful to hear our team members went the extra mile to offer you a warm welcome with fresh coffee. We aim to provide a five-star experience for every guest, and we're thrilled we achieved this during your visit. Safe travels, and we look forward to your return.

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They really need to get new toilets. I’m not in kindergarten adults prefer taller toilets!
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Maria, your feedback is valued. It's noted that the bathroom enhancements could contribute to a better experience. At Holiday Inn Express Lancaster, adjustments based on feedback are always considered as we aim to provide comfort for all our guests. We hope for the opportunity to exceed your expectations on your next visit.

8/10 - 좋아요

julio

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for the 4-star rating, Julio!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Holiday Inn Express Lancaster. Thank you again for sharing!

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
Thomas, thank you for your rating. Your feedback is much appreciated. It's heartening to know you had a great experience at Holiday Inn Express Lancaster. We hope to welcome you back in the near future.

10/10 - 훌륭해요

Katherine 님, Gilbert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds and pillow selection was amazing. I'm always worried about hotel beds, but my husband and I had the best stay and great night sleeps. The hotel was VERY clean. The bathrooms are questionable in most hotels, but this one had clean grout, clean tubs, clean sinks. You name it, all clean! All of the staff we encountered greeted us with a kind smile and the front desk women were so nice!
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Katherine, it's wonderful to learn that your stay at Holiday Inn Express Lancaster exceeded your expectations! We take pride in offering our guests an amazing sleep experience and maintaining the highest standards of cleanliness. Isn't it comforting to find pristine bathrooms away from home? Our team members will be delighted to hear your compliments on their welcoming manners. We cannot wait to welcome you and your husband back for another restful stay.

10/10 - 훌륭해요

Ismael

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
Ismael, thank you for choosing Holiday Inn Express Lancaster for your stay. It's fantastic to see your high rating, which indicates you enjoyed your stay with us. We sincerely appreciate your feedback and look forward to hosting you again whenever your travels bring you back to our area. Safe travels!

4/10 - 별로예요

Jessica

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The shower was dirty and the toilet handel broke
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Jessica, we're genuinely sorry to hear about your unsatisfactory bathroom maintenance experience. Timely maintenance and cleanliness are usually among our top priorities, hence your feedback is extremely valuable. Rest assured, we will address these issues promptly to prevent similar situations in the future. We hope for an opportunity to provide a better stay experience on your next visit.

6/10 - 괜찮아요

Yolanda

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
This hotel is OLD! The picture on the tv is very dark and the background is red. There were no adjustment buttons on the tv. This hotel needs a little updating. When we returned to our room, housekeeping did bring clean towels but they did not make our bed. We did however, enjoy the breakfast!
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Yolanda, while it's disappointing to hear about the issues you faced with the television and housekeeping services, we are grateful you took the time to share your feedback. The team is dedicated to ensuring all guest spaces are well-maintained, and your input will help us in improving our services. Good to know you enjoyed the breakfast; we strive to provide a variety of options to start your day off right. Thank you for your review. We hope to have another opportunity to serve you better in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 27일
Thank you for the amazing rating!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Holiday Inn Express Lancaster soon!Thanks again for leaving your feedback!

10/10 - 훌륭해요

SERGIO

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 24일
Thank you for the perfect rating, Sergio!We are very pleased to hear that you had a wonderful stay at Holiday Inn Express Lancaster. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 - 훌륭해요

Patricia

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Patricia, thank you for the 5-star rating for Holiday Inn Express Lancaster. It's always wonderful to know that guests have had an enjoyable stay. We hope to welcome you back soon for more memorable experiences.

10/10 - 훌륭해요

Ricardo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Clean
It was very clean no issues
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Thanks for the perfect rating, Ricardo! We can't wait to see you again soon for another amazing experience at Holiday Inn Express Lancaster. Have a great day!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 8일
Thank you for the great rating!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Holiday Inn Express Lancaster! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

Joaquin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel was amazing. Very clean, well maintained. Employees were great! Breakfast was great. I will definitely stay here again. Highly recommended.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Joaquin, thank you for your sincere appreciation. We are thrilled to learn of your pleasant experience at the Holiday Inn Express Lancaster. It's wonderful to know that aspects such as the cleanliness of the premises, the satisfying breakfast, and our dedicated team members contributed significantly to your stay. We greatly value your recommendation and eagerly await the opportunity to welcome you back again for another delightful experience.

4/10 - 별로예요

Melanie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hair dryer not working, heater so noosh
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 1일
Melanie, we're truly sorry for the inconvenience during your stay. It's regrettable to learn about the issues you encountered with certain amenities. Our team is taking definite steps to rectify such troubles to ensure optimal comfort for our guests. We appreciate your feedback and hope for a chance to provide you with a better experience in the future.

10/10 - 훌륭해요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very helpful and nice
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Edward, thank you for mentioning the helpful and amiable nature of our team members at Holiday Inn Express Lancaster. It's always rewarding to hear that our guests' experiences were positive. We hope to welcome you back soon!

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall the stay was great. The area kinda sucked. Not much around. Breakfast was good. Bathroom sink was cracked.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 27일
William, we're thrilled to hear you had a great overall stay at the Holiday Inn Express Lancaster. We appreciate you highlighting our breakfast offerings. We regret, however, any inconvenience with the bathroom sink in your room and the local area not being as bustling as you hoped. Please rest assured that we're committed to the comfort of our guests and striving for excellence. We hope to see you again for an even better experience.

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 15일
Thanks for sharing this perfect rating, Javier!We're thrilled to hear you enjoyed your stay at Holiday Inn Express Lancaster! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 - 훌륭해요

Philippe

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience. Right freeway exit with a gas station and I hop right at the corner. Nice breakfast. Friendly, polite and efficient staff. Great experience overall.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 21일
Philippe, it's wonderful to hear that you had a great stay at the Holiday Inn Express Lancaster. We appreciate the kind words about our location, breakfast, and the friendliness of our team members. Looking forward to welcoming you back on your next trip.

8/10 - 좋아요

Susan

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Susan, thank you for choosing to stay at the Holiday Inn Express Lancaster and providing your feedback. It's wonderful to see that your overall experience was positive. We sincerely look forward to welcoming you back for another enjoyable stay.

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent customer service
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 11일
Maria, it's delightful to hear about your positive experience at Holiday Inn Express Lancaster. Your praise for the superior customer service is greatly appreciated and will be shared with our team members. We hope to have the pleasure of welcoming you back soon.

8/10 - 좋아요

Rudy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
We appreciate your lovely rating, Rudy!The satisfaction of our guests is important to us so we can't wait to see you back again at Holiday Inn Express Lancaster soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My favorite place to stay clean quiet easy parking ., I will came back..
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 29일
Patricia, the team at Holiday Inn Express Lancaster is thrilled to hear such great feedback! We are delighted to be your preferred choice of accommodation due to our cleanliness, tranquility and ample parking. We eagerly await your return visit. Safe travels until we meet again!

10/10 - 훌륭해요

Stephen

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 30일
Stephen, it's fantastic to hear you had a great experience at Holiday Inn Express Lancaster. Your high rating is greatly appreciated. We look forward to the opportunity to welcome you back again on your future travels.

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 10월 26일
Amanda, thank you for taking the time to rate your stay at Holiday Inn Express Lancaster. We're glad to know you've had a wonderful experience with us. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 - 괜찮아요

David

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
Questionable value
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 20일
David, we appreciate you taking the time to rate your stay with us. It seems your experience didn't live up to your expectations. Your feedback is valuable as it helps us identify areas we could improve in order to provide our guests with a more satisfying stay. We hope to have the opportunity to deliver a better experience on your next visit.

8/10 - 좋아요

JASON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 13일
Jason, we appreciate your positive review for Holiday Inn Express Lancaster. It seems like your stay met your expectations. Our team strives to provide exemplary service and we hope to welcome you back soon.

10/10 - 훌륭해요

Maria G

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Thank you for the excellent rating, Maria!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn Express Lancaster! We look forward to hosting you again soon.

10/10 - 훌륭해요

Adilene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean and the bathrooms were very clean
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 26일
Adilene, we're very pleased to hear about your experience at Holiday Inn Express Lancaster. Ensuring cleanliness in our rooms and bathrooms is a priority for us. We look forward to the opportunity of serving you again in the future.

10/10 - 훌륭해요

Keith

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and quiet
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 24일
Thanks for the wonderful review, Keith!We're thrilled you had such a fantastic stay at Holiday Inn Express Lancaster! It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. We strive for excellence and your praise lets us know we're doing our job!We look forward to seeing you again soon for another fantastic experience. Thank you again for sharing your feedback!

10/10 - 훌륭해요

Sherie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 19일
Thanks for the amazing rating, Sherie!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Holiday Inn Express Lancaster!

6/10 - 괜찮아요

bronda

연인과의 여행
좋아요: 직원 및 서비스
I don’t like that pool is in front where parking is. Breakfast was good. They alternate foods almost everyday.
2023년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 9월 5일
Bronda, it's great to hear that you appreciated the variety of breakfast during your stay. We understand your comments regarding the pool's location and we appreciate your feedback. Our goal is to create a comfortable and enjoyable experience for all our guests. We hope to have the opportunity to serve you again in the future.

10/10 - 훌륭해요

Wolton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 5일
Wolton, it's fantastic to hear that your stay at the Holiday Inn Express Lancaster met expectations! We truly value your feedback. Please consider us for your future travels, our team members will be thrilled to welcome you back.

6/10 - 괜찮아요

Ana

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good!
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 4일
Thank you for sharing your feedback, Ana.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

2/10 - 너무 별로예요

Daniel

2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 5일
We appreciate your feedback, Daniel.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was comfortable and clean. The staff was very friendly. Highly recommend this hotel
2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 8월 29일
Cindy, we're overjoyed to know that your stay at the Holiday Inn Express Lancaster was pleasant and comfortable. It's wonderful to hear that you found our team members to be very friendly. Your recommendation means a lot to us. We hope to welcome you back soon!

6/10 - 괜찮아요

Connie

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 22일
We appreciate you leaving your feedback with us, Connie.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 - 괜찮아요

robert

좋아요: 직원 및 서비스
Old and needs updating.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 20일
Robert, we appreciate your observation. We are always striving to enhance our facilities and services. Your feedback is quite valuable to us in mapping out areas for potential enhancements. We hope to have the opportunity to welcome you back to see improvements in the future.

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 10일
Jose, it's wonderful to hear that your stay at Holiday Inn Express Lancaster was a positive experience. We appreciate your high rating and look forward to welcoming you back in the near future. Safe travels!

2/10 - 너무 별로예요

Israel

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
2023년 7월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 8월 5일
Thank you for sharing your feedback, Israel.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

8/10 - 좋아요

aida

2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 13일
Thanks for the great rating, Aida!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Holiday Inn Express Lancaster soon, we'd love to have you back!

6/10 - 괜찮아요

Rashaad

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pool was dirty and bugs in it
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 19일
Thank you for your feedback, Rashaad.We're disappointed to hear that you were not completely satisfied with your experience with us. We are dedicated to providing our guests with quality service and cleanliness. It's unfortunate to know that you felt we could have done a better job, but we're confident that we can provide you with a more positive experience in the future.We'd love to host you again and give you the wonderful experience we have become known for here.

10/10 - 훌륭해요

Natali

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 14일
Thank you for the 5/5 rating, Natali!It's excellent you enjoyed your time so much at Holiday Inn Express Lancaster and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

4/10 - 별로예요

kathryn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
While the staff was friendly and helpful the property was very run down and in some areas dirty.
2023년 7월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 7월 11일
We appreciate the feedback, Kathryn.While we're happy you appreciated our friendly staff, it's unfortunate our cleanliness and condition of our property didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

4/10 - 별로예요

kathryn

별로예요: 숙박 시설 상태 및 시설
Very run down, elevator is dangerous, rooms didn’t smell good. Overpriced
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 9일
We appreciate the feedback, Kathryn.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.