TERRIBLE EXPERIENCE
If you want your stay to look like below, then by all means, stay at this apartment:
Booking:
• More than three months in advance, pay the full $261 per night.
• Twelve hours before arrival, not yet receive notification of which apartment, entrance code or keys. Spend two hours on the phone leaving messages and talking to nobody who has a clue about the place.
• Six hours before arrival, receive notifications for two different apartments at two different addresses (they’re actually at the same address), one with an entrance code and one with keys.
Arrival:
• Discover there is no parking available, despite every assurance there is plenty when booking.
• Discover the code to the first apartment doesn’t work, so no entry permitted.
• Discover the keys to the second apartment in an unlocked, unmanned janitor’s closet (safety)?!?! Imagine our surprise upon entering the apartment to find it was already occupied for the night!
• Spend another hour on the phone trying, without success, to reach anyone who has a clue about the place.
Then:
• At 4pm on Saturday of a long weekend, try to find another hotel room in downtown Montreal, which we finally did for a ‘reasonable’ $450+ per night;
Afterwards:
• More hours on the phone, always with nobody who has a clue about the place, and being assured we would be refunded our money within 3-4 days;
• ALMOST A MONTH LATER, NOW, AND STILL NOT RECEIVED A PHONE CALL OR REFUND!