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베르사유 럭셔리 아파트먼트 & 스위트 여행 후기

4 out of 5
베르사유 럭셔리 아파트먼트 & 스위트
219 Main Road, Three Anchor Bay, Green Point, Cape Town, Western Cape

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 29개 이용 후기 중 20개" "
평점 8 - 좋아요. 29개 이용 후기 중 6개" "
평점 6 - 괜찮아요. 29개 이용 후기 중 1개" "
평점 4 - 별로예요. 29개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 29개 이용 후기 중 2개" "

9.0/10

청결 상태

7.8/10

직원 및 서비스

9.4/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

jon 님, Toronto, canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing Hotel with self catering Option
Exceeded our expectations, the photos are exactly what you get. We stayed in the 2 bedroom 3 bath apartment. the building felt very safe there was electronic access through the front door which also had securityguard at the front desk. Underground covered parking was great.

10/10 - 훌륭해요

S A

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great for families
Close to V&A and excellent accommodation. However, caution advised if walking in neighbourhood at night.
답변 제공: Home from Home 님, 2016년 7월 9일
Dear Valued Guest Thank you for the review on our property, We appreciate your feedback as it allows us to look into issues which affect our guests and we make inroads to improve on them. You however had a great stay and we are very delighted and hope to see you again in the future. Kind Regards Warren Ndlovu Guest Services Manager

2/10 - 너무 별로예요

anisha 님, anisa

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
BAD SERVICE
BAD SERVICE. I was moved 3 times as the issues with the apartments could not not be resolved. I called the Warren - guest service manager to relay my concerns, he did not bother with a courtesy feedback call/email. Instead the reception staff are to be complimented for their assistance.

2/10 - 너무 별로예요

Fatima 님, Johannesburg

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful, awful stay
The first thing the check in guy does is give you a list of about 15 rules which all end with if you don't, you will be evicted. I'm sure these are the same rules applied by every hotel in the world, but this very aggressive approach started our stay off on a negative foot.When we got to the room it was freezing. We adjusted the aircon but stil it remained at sub zero. We called 'reception' who said they'd send someone but no one came. The next morning we called again and still no one came. We went out for the day and when we came back the room had not been made up. We went downstairs to talk to the receptionist and she said that they don't clean on Sundays and they don't replace tea, coffee Etc as all this is merely complimentary! They didn't even change the towels. The hotel is advertised as a full service hotel, this is false advertising as it isn't. The next evening when we got back they had made up the beds and changed the towels, but nothing else. No bathroom clean or vacuum, no kitchen sweep - nothing! If I wanted to clean my house, would've stayed at home.That night we called to complain about the aircon again and they sent a guy up who said he couldn't do anything and he'd call the aircon guy the next day - we were checking out the next day, so no help to us.I called hotels.com to complain - the guy commiserated but to date I've heard nothing back from them either even though their agent said they'd compensate us for our horrible stay.
답변 제공: Home from Home 님, 2016년 7월 9일
Dear Fatima Thank you for the review. All your complaints have been noted and are under investigation. We are however not a Hotel but Self-Catering Apartments. We provide you with a starter pack of amenities on the day of arrival and thereafter guests have to cater for themselves. Our terms and conditions signed on arrival are meant to actually make sure all guest enjoy their stay otherwise the next day complaints will come in for guests smoking allover, parties in apartments, people parking everywhere without order, screaming in the passages. That is why we highlight all those unwanted things on the terms and conditions on check-in and you have to adhere to them for tranquility with yourself and fellow visitors. Kind Regards Warren Ndlovu Guest Services Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Central, luxury accom
High quality rooms very good location Beds , although good , could be a bit larger Excellent kitchen
답변 제공: Home from Home 님, 2016년 4월 29일
Dear Valued Guest Thank you for staying with us at Versailles. We appreciate your comments and look forward to welcoming you back in the future. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

10/10 - 훌륭해요

CRISTINA 님, Johannesburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
happy holidays
A great stay - appliances available all worked. Clean linen/towels/clean overall & well set-out. But as it is a self catering Unit u need to keep supply of basic needs (shampoo and soap and milk coffee sugar) Thank fr a wonderful stay - we were truly impressed.
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Cristina Thank you for staying with us.We appreciate all the wonderful comments and are glad that you were truly impressed. We look forward to welcoming you again in the future. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable Vacation
My experience with Versailles Luxury Apartments was fabulous. The staff was always available for anything we needed. Great restaurants in the area. I will definitely stay at the hotel again.
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Valued Guest Thank you for staying with us and taking your time to review our property.We are glad that you had a comfortable vacation and a fabulous stay with us. We look forward to welcoming you in the future. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

10/10 - 훌륭해요

PATRICIA 님, Gabon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Idéal pour un peu de luxe
Ce logement de luxe est situé à Seapoint, proche des restos, supermarchés. On peut marcher tranquille et en sécurité vers la promenade du bord de mer ou encore faire une longue marche jusqu'au Waterfront. Le logement est très bien équipé de tout ce qu'on peut avoir de besoin (ou pas): laveuse-sécheuse tout en un, fours électrique, lave vaisselle avec savon inclus, 3 téléviseurs, énorme baignoire et aussi un lave vaisselle. En famille on ramenait les courses faites au Woolworth (à 5min) pour se régaler le soir. Point négatif: le plancher en marbre ne pardonne pas le moindre déplacement de mobilier. Notre location était situé au 3ieme étage donc la vue n'était pas très top mais on s'est senti choyé avec tout ces équipements. Nous y reviendrons avec plaisir.
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Patricia Thank you for staying with us at Versailles on your recent visit to Cape Town. We are so happy that you and your family enjoyed your stay with us and will return in future. We look forward to welcoming you again soon. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

8/10 - 좋아요

Roger 님, Zurich

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect stay
Perfect accomodation. Looks even better than on the pictures. Great Apartment with excellent beding and big bath with a superb Rain shower. In the kitchen one finds everything inclusive dishwasher and washing machine/ tumbler.
답변 제공: Home from Home 님, 2016년 7월 9일
Dear Valued Guest Thank you for the review on our property. We appreciate your review and the comments in detail about our facilities. It delights us to know that you had a wonderful stay. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was very nice. Close to the beach and nice for walking and running. Some restaurants and shops nearby. Wifi was included but it was not very good in the whole appartment. About 20 minutes walk to Waterfront. If I go back I will like to stay there again.
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Valued Guest Thank you for staying with us. We appreciate your feedback. Please come again in future. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

10/10 - 훌륭해요

Jon 님, Johannesburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First class CapeTown Accommodation for a family
Excellent accommodation
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Valued Guest Thank you for staying with us at Versailles. We are delighted that our apartments were first class for you and your family. It would be a pleasure to welcome you back again in future. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

10/10 - 훌륭해요

Roger 님, Zürich

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tolles Apparthotel
Top Apparthotel. Habe mich hier sehr wohl gefühlt! Moderne gut eingerichtete Wohnung mit allen Annehmlichkeiten wie Waschmaschine, Trockner und Geschirrspühler. Dazu Kaffeemaschine mit Milchschäumer. Abgerundet wurde es mit einem sehr schönen Bad inkl. Regendusche.
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Roger Thank you so much for your review on our property. We are delighted that you had a fabulous stay. We look forward to being your hosts again in future. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

8/10 - 좋아요

Nils 님, Pretoria

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Green point
We had a great stay at the hotel. Great location and really Nice apartment. Service were a little slow, but friendly. Good parking facilities.
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Valued Guest Thank you so much for the review. We are glad that you loved the location and our apartments. We look forward to welcoming you again in future. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

10/10 - 훌륭해요

Brazzie 님, Miami

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Elegant, condominium style self-catering accommdat
The room wax very elegant with French modern decor, beautiful chandeliers and exquisite furnishings
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Valued Guest We are grateful for the review on our property. Thank you so much for staying with us. We look forward to hosting you again in the future. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

10/10 - 훌륭해요

Megan 님, South Africa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sleek new apartments
I stayed at the Versailles Luxury Apartments with two cyclists who were completing the Cape Cycle Tour. The apartments are practically brand new with a gleaming kitchen, nice appliances and free wifi. The décor is not really to my taste - but the furniture is new and of a high standard. It was great to have two bathrooms - although one bathroom has only a bath and the other only a shower. The rooftop pool and braai area had great views and were perfect for an afternoon cool down. Whilst this is not a hotel - we found the staff to be helpful and accommodating.
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Megan Thank you for the review on our property. We are delighted that you enjoyed your stay and gave us such a good rating. We look forward to your return in future. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

10/10 - 훌륭해요

Aui 님, Olbernhau

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tolles Appartment in Stadtnähe
Tolles Appartment mit 2 Schlafzimmer am Fuße des Signal Hill. Super Ausstattung der Zimmer, klasse Aussicht von höheren Etagen. Poll und Liegen auf Dachterasse. Check in und Parkhaus bestens. Nur Rezeptionist beim Auschecken im Parkhaus nur nach Aufforderung von Trinkgeld oder Flüssigkeiten freundlich, passt eig. nicht zum Haus!
답변 제공: Home from Home 님, 2016년 5월 1일
Dear Valued Guest Thank you for the review on our property. We are grateful that you chose Versailles and we hoe you will be coming back in the near future. Thank you for the rating you gave us. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

10/10 - 훌륭해요

Zeenat 님, Johannesburg, South Africa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed my stay at Versailles very much!
I really loved by stay here and will recommend this hotel to others. It is very 5 star and the facilities are amazing. The service overall was good except the one day we had some issues when they removed all our towels and took very long to bring us new ones. I believe they just need to be a bit quicker at responding to guests but otherwise they are friendly and nice staff.
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Valued Guest Thank you for the review on our property. We are glad that you enjoyed your stay. We hope to be of service again in the future. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Valued Guest Thank you for the high rating, we hope to see you again in future. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel great location
Our time at the apartments and in South Africa was great from start to finish the hop on hop off bus tours are real value for money the v&a waterfront is excellent for shops and trips and eating out although I would only recommend licensed taxis and there are some bogus ones down in the main drop off piont that are not so you have to be careful but other than that I would recommend this place to anyone the beach at Hout Bay is a must and should not be missed the bird and monkey sanctuary is good for the children for a few hours and the big marine 5 boat trip is worth the two hour drive and early start
답변 제공: Home from Home 님, 2016년 5월 1일
Dear Valued Guest Thank you for the comprehensive review on our property. We appreciate this as it gives an insight to future travellers. We on the other hand hope to see you again in the near future. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

8/10 - 좋아요

Yegas 님, Port Shepstone

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Comfort and Exuding Stylishness
This was a first time stay that I would rate highly as the Property is a Premium one and this can readily be discerned from the exterior. Internal Public areas are luxurious and room appointments match with well decorated rooms presenting with ornate bathrooms, discreet and comfortable premium décor and superior bed linens making for a peaceful sleep. Corner rooms boast magnificent views of Table Mountain and the statuesque Stadium. Also commendable are the in room plugs and data/mobile charging points, very convenient. The only downside is a curious check in style that takes place at garage level. This needs to be up-graded. Service is friendly and entry is secure but guards need to be professional in the presentation and responses. Overall a magnificent stay in a desirable Cape Town location. Thank you.
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Valued Guest Thank you for the wonderful review describing our property. We are delighted to serve and hope to be of service again in future. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Valued Guest Thank you for the review. We appreciate the rating and hope to be of service again in future. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

10/10 - 훌륭해요

sam 님, sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place and nice location. Would love to go back again.
답변 제공: Home from Home 님, 2016년 4월 29일
Dear Sam Thank you for the review. We hope to see you soon. Our team appreciates the rating. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

10/10 - 훌륭해요

Susan 님, Uk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We found everything about the Versailles fantastic. Booking in was no problem even though this takes place in the car park. Staff were welcoming and polite. We were shown to our room - spacious and clean but one if the bathrooms had a 'smell' and as soon as I mentioned it we were given an upgrade to an executive 2 bedroom with no problems. Would happily stay again and sorry we only had 4 nights. Room was cleaned very well each day and shops and restaurants all on hand. Thanks for a great stat
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Susan Your feedback is much appreciated and welcome as it gave our team the zeal to do even better. We look forward to welcoming you again soon. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

8/10 - 좋아요

Nomboniso 님, Woodmead

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exquisite finishings and decor
Its understandable that this is not a full suite hotel, but the check in process leads a lot to be desired and is unnecessarily complicated by the reception being at the back in the parking lot. A little bit of instruction on this on confirmation of booking could make the process less uncomfortable. The coffee maker in the room is an amazing addition, the finishes of the decor are exquisite.
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Nomboniso Thank you for sending through the review on our property. We are grateful for the feedback and we work to improve our service using guest's sentiments. We hope to see you again soon. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome experience at Versailles
We enjoyed our stay. The hotel needs to change its cleaning service provider though. They are really bad, although they are friendly, they are just not good at cleaning properly.
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Valued Guest Thank you for the review on our property. We hope to be of service again soon. The latter has been changed and our cleaning is now improved for the best. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

6/10 - 괜찮아요

mia 님, Johannesburg, SA

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good enough but not worth the price
These apartments are absolutely gorgeous and situated in the heart of Green Point, close to everything. However, communication with the staff was very difficult and challenging. Housekeeping knocked on our door at 8am while the 'do not disturb' sign was on. The electricity meter got reloaded at 10pm one evening while a total stranger came to the apartment to do so. The check in and check out facilities were definitely not up to standard as the office is situated inside the parking bay. Lastly, there were no full length mirrors in the entire apartment. For that price, and for being 4 stars, these issues are unacceptable.
답변 제공: Home from Home 님, 2016년 4월 29일
Dear Valued Guest Thank you for the feedback. Your concerns were noted and rectified. We hope to see you gain soon. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

10/10 - 훌륭해요

musa 님, limpopo

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
home away from home
The apartment was very nice it felt like home away from home. The pictures are not deceiving it was exactly how they had shown it. We really enjoyed staying there. But I was not impressed with cleaning feel they can do better
답변 제공: Home from Home 님, 2016년 7월 2일
Dear Musa We hope to see you again this year. Thank you for staying at the Versailles. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful Hotel
The apartments were top notch. It was a very quick (and cheap) taxi ride away from the Water Front area. The initial check in process was a tad lengthy, but everything was very smooth after that.
답변 제공: Home from Home 님, 2016년 5월 20일
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 - 훌륭해요

Gabriel 님, G

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel, incredible staff
The room was clean and impeccable throughout our entire stay. The staff, everyone from the housekeeper to the manager, were all inviting and accommodating. Ignatius, a hotel staff member, was consistently friendly and accommodating of every request to us and other guests. Service was overall great and Lucius and comparable to other 5 star hotels.
답변 제공: Home from Home 님, 2016년 5월 10일
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!