I was hesitant to book here because of some of the negative reviews. But overall, it was an enjoyable experience and I'll come back if I'm ever in town again.
The staff are nice and helpful, but don't expect the west coast attitude of extreme niceness and pretending from them!
The location is awesome, very walkable and close to Berri-UQAM Metro station. Also many shops/restaurants are in walking distance.
The room was cozy and nice, but the curtains are kind of short and a bit of cold weather gets in (but still manageable).
The breakfast was pleasant and anyone who cooks the bacon, needs a raise! But the hot water container had lukewarm water at all times, making it impossible to make tea.
Also, shout out to the Asian young gentleman who worked in the breakfast area, helping guests on the weekend. Unfortunately I forgot his name, but he's definitely an asset to the hotel.