Indoor wedding

Reviews of Mercure Danang French Village Bana Hills

4 out of 5
Mercure Danang French Village Bana Hills
An Son, Hoa Ninh, Da Nang, Da Nang

Reviews

8.4

Very Good

Rating 10 - Excellent. 346 out of 769 reviews" "
Rating 8 - Good. 261 out of 769 reviews" "
Rating 6 - Okay. 100 out of 769 reviews" "
Rating 4 - Poor. 34 out of 769 reviews" "
Rating 2 - Terrible. 28 out of 769 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ma. Eva Corazon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is massive and staying in Mercure is so worth it. love the ambiance at night. the rooms are big and beds will give you a goodnight sleep.
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on Mar 5, 2024
Bonjour, Xin Chào!Dear Ma.Eva CorazonThank you for your glowing review! We're thrilled to hear that staying at Mercure made your experience in the massive area worthwhile. It's fantastic that you enjoyed the ambiance at night, and we're especially pleased that our spacious rooms and comfortable beds contributed to a good night's sleep for you. Your satisfaction is our priority, and we can't wait to provide you with more excellent moments during your next stay. If there's anything specific you'd like to share or if you have any preferences for your future visits, please don't hesitate to let us know. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay!Thank YouHung Nguyen Guest Experience Manager

10/10 Excellent

Jennifer, Castlegar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gondola to the hotel. Awesome pool. Great breakfast.
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on Mar 5, 2024
Bonjour, Xin Chào!Dear Jennifer,We're delighted to hear that you enjoyed the gondola ride to our hotel, had a fantastic time at our awesome pool, and savored our great breakfast! Your positive feedback means a lot to us. We strive to create memorable experiences for our guests, and it's wonderful to know we succeeded in making your stay special. We can't wait to have you back for more enjoyable moments. If you have any specific preferences for your next visit or if there's anything else you'd like to share, please feel free to let us know. We appreciate your support and look forward to welcoming you again soon!Thank youHung Nguyen

10/10 Excellent

Van

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and beautiful view . I will come back again
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on Mar 5, 2024
Bonjour, Xin Chào!Dear Van,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and the beautiful view. We can't wait to welcome you back again. If there's anything specific you loved about your experience or any suggestions you have for improvement, feel free to share. We appreciate your feedback and look forward to hosting you again in the future!Thank youHung NguyenGuest Experience Manager.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to be staying overnight in Ba Na Hills. An evening walk around the French Village is wonderful as the day trippers have gone. It was a bit noisy in the evening as there are people talking loudly with their door opened and in the corridor. Some people were ignoring the signage about respecting other guests.
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager on Feb 23, 2024
Bonjour, Xin Chào!Dear Michael,I'm glad to hear that you enjoyed your stay in Ba Na Hills and the evening walk around the French Village! It's unfortunate that the noise from other guests disrupted your experience. It's always important for everyone to be mindful of their surroundings and considerate of fellow guests. Hopefully, the management can address this issue to ensure a more peaceful environment for everyone. Overall, sounds like a memorable experience with a minor hiccupThank you.

10/10 Excellent

Jeanne-Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on Feb 20, 2024
Bonjour, Xin Chào!Dear Jeanne-MarieWarmest greetings from Mercure Danang French Village Bana Hills! We’re so happy your visit at Bana Hills went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.

10/10 Excellent

Phoo Paing

Traveled with family
It’s very nice and service is great!
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on Feb 16, 2024
Bonjour, Xin chào!Dear Paing,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. It's wonderful to hear that you've enjoyed your stay with us and found our staff to be helpful. Providing a pleasant and memorable experience for each of our guests is at the heart of what we do.At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire facility and grounds were spotless. Staff everywhere were helpful and quick to serve. Food was good and buffet meals had many choices. Rooms could have had better lighting but otherwise comfortable and clean. Great towels and water was as hot as needed in the shower Highly recommended
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager on Feb 16, 2024
Bonjour, Xin chào!Dear Michael,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. It's wonderful to hear that you've enjoyed your stay with us and found our staff to be helpful. Providing a pleasant and memorable experience for each of our guests is at the heart of what we do.At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.

4/10 Poor

Quoc

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Experience Manager. on Feb 7, 2024
Bonjour, Xin chào!Dear Quoc,We would like to express our sincere gratitude for taking the time to review our hotel. Your feedback is highly appreciated as it helps us improve our services and ensure that we meet the expectations of our guests.While we are glad to hear that you had a satisfactory experience during your stay, we also understand that there were aspects that fell short of your expectations, resulting in a rating of 2/5. We apologize for any inconvenience caused and assure you that we take your comments seriously.Your feedback is invaluable to us, and we will use it as an opportunity to make the necessary improvements. We are committed to providing a comfortable and enjoyable experience for all our guests, and we appreciate your honesty in highlighting areas where we can enhance our services.We would like to assure you that your feedback has been shared with our team, and we are taking immediate steps to address the issues you encountered. Your comments will serve as a valuable reference as we strive to deliver a better experience for our future guests.Once again, we would like to thank you for choosing our hotel and for sharing your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.If you have any further comments or suggestions, please do not hesitate to reach out to us. We are always here to assist you.Best regards,Hung Nguyen (Mr.)Guest Experience Manager."

8/10 Good

Hung, Vienna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and clean. It’s conveniently located in Bana Hills for the tourists to visit the Golden Bridge without the crowds in the off hours.
Stayed 1 night in Jan 2024
Response from Guest Experience Manager. on Jan 26, 2024
Bonjour, Xin chào!Dear Hung,We would like to express our heartfelt appreciation for taking the time to review our hotel. Your feedback means the world to us and serves as a testament to our commitment to providing exceptional service and creating memorable experiences for our guests.Thank you for choosing our hotel for your stay and for trusting us with your accommodation needs. We are grateful for your support and for allowing us the opportunity to serve you. Your satisfaction is what drives us to continuously improve and deliver the best possible experience to all our guests.Should you have any future travel plans or require any assistance, please do not hesitate to contact us. We would be more than happy to assist you in any way we can.Once again, thank you for your kindness and for choosing our hotel. We look forward to welcoming you back in the near future and exceeding your expectations once again.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.

10/10 Excellent

Tien

Stayed 1 night in Jan 2024
Response from Guest Experience Manager on Jan 21, 2024
Bonjour, Xin chào!Dear Tien,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.

10/10 Excellent

Yohanes

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun hotel to stay in. I do not expect that the hotel is separated from one area to another like you are in a village. It is a great unique concept :)
Stayed 1 night in Dec 2023
Response from Guest Experience Department on Jan 19, 2024
Bonjour, Xin chào!Dear Yohanes,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. We are delighted that you and your family enjoyed the location and the concept of our hotel. We are pleased that we could make your stay a memorable one. At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. We hope to see you and your family again soon. Until then, take care!Best regards,Guest Experience Department

10/10 Excellent

Anuchai

Liked: Cleanliness, staff & service, property conditions & facilities
The property is absolutely perfect as it is in the v
Stayed 1 night in Dec 2023
Response from Guest Experience Department on Jan 10, 2024
Bonjour, Xin chào!Dear Anuchai,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Guest Experience Department

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique location and only assessable by cable cars. Lots of castles/streets/parks that’s photogenic
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on Jan 10, 2024
Bonjour, Xin chào!Dear Mark,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. We are delighted that you and your family enjoyed cable car ride and the theme at French Village. We are pleased that we could make your stay a memorable one. At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. We hope to see you and your family again soon. Until then, take care!SincerelyHung NguyenGuest Experience Manager

8/10 Good

Hon

Liked: Cleanliness, staff & service, property conditions & facilities
The biggest backslash was the rides are all closed
Stayed 1 night in Dec 2023
Response from Guest Experience Manager on Jan 7, 2024
Bonjour, Xin chào!Dear Hon,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Besides, we have many other activities open such as La Tavern bar, swimming pool, restaurant, sport room, however this information may not have been provided to you leading to this misunderstanding. We will take it seriously and have a solution, besides there are many restaurant options with many different prices, we hope you will come back to experience. Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regardsHung Nguyen (Mr.)Guest Experience Manager

6/10 Okay

Julie

Stayed 2 nights in Dec 2023
Response from Guest Experience Manager on Jan 7, 2024
Bonjour, Xin chào!Dear Julie,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regardsHung Nguyen (Mr.)Guest Experience Manager

10/10 Excellent

Kuberchand

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Experience Department on Dec 26, 2023
Bonjour, Xin chào!Dear Kuberchand,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Guest Experience Department

10/10 Excellent

Lina

Stayed 1 night in Dec 2023
Response from Guest Experience Manager on Dec 23, 2023
Bonjour, Xin Chào!Dear LinaWarmest greetings from Mercure Danang French Village Bana Hills! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Sincerely,Hung Nguyen (Mr.)Guest Experience Manager.

2/10 Terrible

Tze wei

Stayed 1 night in Dec 2023
Response from Guest Experience Manager on Dec 23, 2023
Bonjour, Xin Chào!Dear Tze Wei,Warmest greeting from Mercure Danang French Village Bana Hills,We're sorry to hear that you had a less than perfect experience at our Hotel. To improve our service, could you please provide more details about this experience, by contacting the hotel.We look forward to hearing from you soon.Thank You.Hung NguyenGuest Experience Manager.

10/10 Excellent

Kiong

Stayed 1 night in Dec 2023
Response from Guest Experience Manager on Dec 31, 2023
Bonjour, Xin chào!Dear Kiong,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regardsHung Nguyen (Mr.)Guest Experience Manager

8/10 Good

Vanesa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property location is excellent, breakfast was amazing. Service was okay, could have been better but understandable due to Huge turn over in guests, staff appear under pressure.
Stayed 1 night in Dec 2023
Response from Guest Experience Manager on Dec 9, 2023
Bonjour, Xin chào!Dear Vanesa,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for your compliment for our property, and we hope your next visit will be even more pleasant than the previous one.Best regards,Guest Experience Department

6/10 Okay

May

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out dated hotel. Very dark. Bed isn’t comfy
Stayed 1 night in Nov 2023
Response from Guest Experience Manager on Dec 5, 2023
Bonjour, xin chào!Dear May,Thank you for trusting and choosing our hotel as your vacation.Moreover, Thank you for bringing the issue regarding our hotel design and furniture. We sincerely apologize for the inconvenience and disappointment this has caused you.At Mercure, we strive to provide a clean and comfortable environment for all our guests, and it is disheartening to hear that we fell short of your expectations. We take your comment seriously, and we have shared your feedback with our Engineer team to investigate and rectify the situation immediately.To make it right, we will be conducting a thorough inspection of our rooms to identify and address any underlying issues that may have led to this situation.Please let us know how we can assist you further during your stay. Your satisfaction is of utmost importance to us, and we want to ensure that you have a pleasant and enjoyable experience with us.Once again, we apologize for the inconvenience caused, and we appreciate your understanding. We hope to have the opportunity to make it up to you and provide you with the exceptional service that we pride ourselves on.Best regardsHung Nguyen (Mr.)Guest Experience Manager"

2/10 Terrible

Marina

Disliked: Cleanliness, property conditions & facilities
Terrible
Smelled absolutely awful the entire time. Like pure mold likely because of all the rain. Such a bad smell. There was construction at all hours of the night right outside the window! The room was tiny. The bed gave us both backaches.
Stayed 2 nights in Nov 2023
Response from Guest Experience Manager on Dec 2, 2023
Bonjour, Xin chào!Dear Valued Guest,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.I'm truly sorry to hear about the unpleasant experiences you've had. Your comfort and satisfaction are of utmost importance to us. The conditions you've described are not reflective of the kind of experience we aim to provide our guests. Regarding the unpleasant smell, we strive to ensure cleanliness and hygiene in all our rooms. The weather conditions you've mentioned might have had an unexpected impact. Your feedback has been noted and we will do our utmost to prevent such instances in the future. In terms of the construction noise, we understand how this can disrupt a peaceful stay. We usually aim to schedule such necessary work during daylight hours to minimize disturbance to our guests.We're also sorry to hear about the discomfort caused by our bed. We acknowledge that a good night's sleep is crucial for our guests, and we regret that we were not able to meet your expectations in this aspect.Please accept our sincerest apologies. We value your feedback and thank you for bringing these matters to our attention. We hope you will give us another chance to serve you better in the future.Kind regards.Hung Nguyen (Mr.)Guest Experience Manager

10/10 Excellent

Ambrish, Pleasanton

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Just a great all round location.
Stayed 2 nights in Nov 2023
Response from Guest Experience Department on Nov 26, 2023
Bonjour, Xin Chào!Dear Ambrish,Thank you very much for your review of Mercure Danang French Village Bana Hills. We are happy to hear that you enjoyed the beauty of our property and its excellent location. We appreciate your kind words and value your review. We strive to ensure our guests have a comfortable and enjoyable stay, and we appreciate your kind words.We look forward to welcoming you back in the future! Best regards,

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and surrounding area are absolutely beautiful. Dining options in the evening were somewhat limited but that may have been due to the weather and the time of year. Signage guiding visitors around the area and to the different attractions could be enhanced. The lighting and thermostat controls in the guest room were cumbersome. Overall, it was a great experience. I look forward to returning in the future.
Stayed 2 nights in Nov 2023
Response from Guest Experience Supervisor on Nov 17, 2023
Dear William,Thank you for taking your time to share your experience with us at Mercure Danang French Village Bana Hills. We are delighted to learn that you enjoyed the beauty of our property and its surroundings. We understand that signage to guide visitors around the area could be improved; we strive continuously to provide a better service and make our guests’ stay more pleasant. Additionally, we recognize that our room's lighting and thermostat controls could be inconvenient; however, we are committed to making every comfort available to our guests as best as we can. We hope you will come back soon and enjoy an even better stay at Mercure Danang French Village Bana Hills.SincerelyHung NguyenGuest Experience Manager

6/10 Okay

nirav

Traveled with family
Rooms are not well appointed. But this is the only option for staying. Rooms are small. The resort itself is good
Stayed 1 night in Nov 2023
Response from Guest Experience Supervisor on Nov 15, 2023
Bonjour, Xin Chào!Dear nirav,Thank you for sharing your feedback regarding your stay with us at Mercure Danang French Village Bana Hills. We appreciate you taking the time to provide your input as it helps us to improve our services for future guests.We understand that your experience in our rooms did not meet your expectations and we apologize for any inconvenience this may have caused. At Mercure Danang French Village Bana Hills, we strive to create a welcoming and enjoyable experience for our guests. Our team works hard to ensure that each guest's stay is as comfortable and pleasant as possible, and we regret that this was not the case during your visit.We thank you again for taking the time to provide us with feedback, and we hope that you will consider staying with us again in the future so that we can provide you with a more enjoyable experience.SincerelyHung NguyenGuest Experience Manager

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place to visit. Like heaven on earth
Stayed 1 night in Nov 2023
Response from Guest Experience Supervisor on Nov 12, 2023
Dear Alexis, Thank you so much for your kind words about our French Village Bana Hills. We are delighted to hear that you had such a memorable experience and enjoyed our breathtaking views. It is our utmost pleasure to bring heaven on earth to those who visit us. We hope to have the opportunity to welcome you back soon!SincerelyHung NguyenGuest Experience Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Nov 2023
Response from Guest Experience Manager on Nov 6, 2023
Bonjour, Xin Chào Dear Gary, Thank you for taking the time to review your experience at Mercure Danang French Village Bana Hills. We are delighted to hear that you enjoyed the weather, place and service provided by our staff. We strive to provide a pleasant experience for all our customers and we are glad that we could meet your expectations. We are glad that you would recommend us to friends and family, and we appreciate your kind words about October-December being a good time to visit us. We look forward to welcoming you back in the future! Sincerely, Hung Nguyen Guest Experience Manager

4/10 Poor

Ryan

Traveled with family
Disliked: Staff & service
Poor Communication
Hugely frustrated by the staff that failed to mention a huge Halloween party was happening during our stay, even as we informed start our son’s birthday is on Halloween. No signs. Nothing. Just a mention of a different simple buffet. For a resort known for poor weather the options for such weather are next to none. To miss out on this due to poor staff communication and common logic is unforgivable. A bad trip could have been made better.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jhon, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
This is the WOW hotel. If you plan to come to Danang. You must stay at this place. It is just wow.
Stayed 1 night in Oct 2023
Response from Guest Experience Manager on Oct 29, 2023
Bonjour, Xin ChàoDear Jhon,Thank you for taking the time to review your experience at Mercure Danang French Village Bana Hills. We are delighted to hear that you enjoyed the weather, place and service provided by our staff.We strive to provide a pleasant experience for all our customers and we are glad that we could meet your expectations. We are glad that you would recommend us to friends and family, and we appreciate your kind words about October-December being a good time to visit us.We look forward to welcoming you back in the future!Sincerely,Sun NguyenGuest Experience Manager

6/10 Okay

gurmukh

Stayed 1 night in Oct 2023
Response from Guest Experience Supervisor on Nov 15, 2023
Bonjour, Xin Chào!Dear Gurmukh,Thank you for sharing your feedback regarding your stay with us at Mercure Danang French Village Bana Hills. We appreciate you taking the time to provide your input as it helps us to improve our services for future guests.We understand that your experience in our services did not meet your expectations and we apologize for any inconvenience this may have caused. At Mercure Danang French Village Bana Hills, we strive to create a welcoming and enjoyable experience for our guests. Our team works hard to ensure that each guest's stay is as comfortable and pleasant as possible, and we regret that this was not the case during your visit.We thank you again for taking the time to provide us with feedback, and we hope that you will consider staying with us again in the future so that we can provide you with a more enjoyable experience.SincerelyHung NguyenGuest Experience Manager

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is spectacular - like being dropped into a video game! The service from check-in below from the bellmen were amazing - so efficient & friendly. There does need to be a few more front desk people who speak English because it’s an international hotel. We stayed in a family bunk room & it was near Beer Plaza. From 5 pm, there’s very loud music played and can go on until 10 pm. It was so annoying not being able to peacefully sit in the room. But that’s the problem with the entire resort plays unnecessary loud music everywhere! If you ignore the annoying music, the place is quite fun and we really enjoyed visiting the farther locations and riding rides. It is definitely worth staying a couple of nights because you won’t see anything with a one night stay. The shower tiles are very dangerously slippery. If you use any conditioner or too much soap, you will slip and hurt yourself like we did. It was really scary so you must be careful! Check out was the most annoying experience - took so long! 3 employees all occupied and not paying attention to who was standing in line first. I had to barge in when the people behind me cut in especially after I’d been waiting over 15 min. People were regularly cutting in line!
Stayed 1 night in Oct 2023
Response from Guest Experience Manager on Oct 19, 2023
Bonjour, Xin Chào!Dear Michelle, Thank you for sharing your feedback on your stay with us at Mercure Danang French Village Bana Hills. We are delighted to hear that overall you enjoyed the spectacular property and that our bellmen provided you with efficient and friendly service. We understand how frustrating it can be when loud noise is distracting from enjoying a peaceful atmosphere. At Mercure Danang French Village Bana Hills we strive to provide a high quality experience for our guests and we take the feedback of our customers very seriously. Please rest assured that we will take your comments into consideration as we continue to look for ways to improve our service in the future.We apologize for any inconvenience experienced during check-out. At Mercure Danang French Village Bana Hills, we pride ourselves on providing excellent customer service and fast, efficient check-out processes. We have taken note of your comments regarding staff behaviour and line cutting, which are not in line with our core values of courtesy and respect towards all guests. We thank you again for your time spent in sharing your feedback, which is an invaluable resource as we continue to look for ways to enhance the customer experience here at Mercure Danang French Village Bana Hills.Sun NguyenGuest Experience Manager

8/10 Good

Louis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Experience Manager on Oct 16, 2023
Bonjour, Xin Chào!Dear Louis,Warmest greetings from Mercure Danang French Village Bana Hills! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Sincerely,Hung Nguyen (Mr.)Guest Experience Manager.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Experience Manager on Oct 16, 2023
Bonjour, Xin Chào!Dear Michelle,Warmest greetings from Mercure Danang French Village Bana Hills! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Sincerely,Hung Nguyen (Mr.)Guest Experience Manager.

10/10 Excellent

Diane

Stayed 2 nights in Oct 2023
Response from Guest Experience Manager on Oct 12, 2023
Bonjour, Xin ChàoDear Diane,Thank you for taking the time to review your experience at Mercure Danang French Village Bana Hills. We are delighted to hear that you enjoyed the weather, place and service provided by our staff.We strive to provide a pleasant experience for all our customers and we are glad that we could meet your expectations. We are glad that you would recommend us to friends and family, and we appreciate your kind words about October-December being a good time to visit us.We look forward to welcoming you back in the future!Sincerely,Sun NguyenGuest Experience Manager

4/10 Poor

Ruzvin

Stayed 1 night in Sep 2023
Response from Guest Experience Manager on Oct 4, 2023
Bonjour, Xin Chào!Dear Ruzvin,We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. It is always a pleasure to receive feedback which I will share with my team. I am sure that this feedback will continue to encourage our team to seek improvement and identify ways we can make our guests stay enjoyable.Thank you for sharing your experience, and we hope you have the opportunity to visit us again.Best Regards,Hung Nguyen (Mr.)Guest Experience Manager.

8/10 Good

Hui Chin

Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is beautiful and well maintained. The staff made us feel so welcomed during our visit. The rooms were clean but had a moldy smell from the beds. That’s my only complaint. Otherwise, it’s a great experience and we would love to go back.
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on Sep 21, 2023
Bonjour, Xin chào!Dear Hui Chin,We would like to express our gratitude to you for choosing Mercure Danang French Village Bana Hills as your accommodation and for providing valuable feedback.We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Please rest assured that your feedback has been shared with our team and it would serve as an encouragement to all of our staff.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards!Sun Nguyen (Mr.)Guest Experience Manager.

10/10 Excellent

NATALIA, MIAMI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Experience Manager on Sep 21, 2023
Bonjour, Xin chào!Dear NATALIA,We would like to express our gratitude to you for choosing Mercure Danang French Village Bana Hills as your accommodation and for providing valuable feedback.We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Please rest assured that your feedback has been shared with our team and it would serve as an encouragement to all of our staff.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards!Sun Nguyen (Mr.)Guest Experience Manager.

2/10 Terrible

Jayne

Traveled with group
Disliked: Staff & service
Awful attitude Customer service, dreadful
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on Aug 27, 2023
Bonjour, Xin Chào,Dear Jayne,Warmest greetings from Mercure Danang French Village Bana Hills! Thank you for sharing your feedback regarding your stay and glad that you enjoyed.We appreciate your comments so we can improve and serve you better next time. Our hotel will grow more and more in the future, in order to serve well. We hope that you will come back to the hotel in the future and hope that you can introduce our hotel to your friends. Best regards.Hung Nguyen (Mr.)Guest Experience Manager

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early access to Golden Bridge
If you want to avoid the crowds at Ba Na Hills, this hotel is for you! Located within the French Village, a stay here will give you 6am access to the Golden Bridge (2 hours before the crowds) alongside access to the French Village and gardens before and after the park closes to the regular guests. Comfy stay, although rooms on the smaller side, but everything you need for a fun escape.
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on Aug 27, 2023
Bonjour, Xin chào!Dear Greg,We would like to express our gratitude to you for choosing Mercure Danang French Village Bana Hills as your accommodation and for providing valuable feedback.We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Please rest assured that your feedback has been shared with our team and it would serve as an encouragement to all of our staff.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards!Sun Nguyen (Mr.)

10/10 Excellent

Trevor

Traveled with partner
Liked: Amenities
Wow
Stayed 2 nights in Aug 2023
Response from Guest Experience Manager on Aug 21, 2023
Bonjour, Xin chào!Dear Trevor,We would like to express our gratitude to you for choosing Mercure Danang French Village Bana Hills as your accommodation and for providing valuable feedback.We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Please rest assured that your feedback has been shared with our team and it would serve as an encouragement to all of our staff.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards!Sun Nguyen (Mr.)Guest Experience Manager.

10/10 Excellent

Kim Tuan

Traveled with group
Liked: Amenities
Excellent location, great service
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on Aug 21, 2023
Bonjour, Xin chào!Dear Kim Tuan,We would like to express our gratitude to you for choosing Mercure Danang French Village Bana Hills as your accommodation and for providing valuable feedback.We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Please rest assured that your feedback has been shared with our team and it would serve as an encouragement to all of our staff.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards!Sun Nguyen (Mr.)Guest Experience Manager.

10/10 Excellent

Hieu

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was skeptical about staying overnight in Bana Hills but so glad we did. Got to enjoy the park a couple hours earlier and that made a world of difference!! Hotel was also very clean and unique. Bell boy, Jerry was super helpful!!
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on Aug 13, 2023
Bonjour, Xin chào!Dear Hieu,We would like to express our gratitude to you for choosing Mercure Danang French Village Bana Hills as your accommodation and for providing valuable feedback.We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Please rest assured that your feedback has been shared with our team and it would serve as an encouragement to all of our staff.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards!Sun Nguyen (Mr.)Guest Experience Manager.

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Guest Experience Manager on Aug 7, 2023
Bonjour, Xin chào!Dear David,We would like to express our gratitude to you for choosing Mercure Danang French Village Bana Hills as your accommodation and for providing valuable feedback.We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Please rest assured that your feedback has been shared with our team and it would serve as an encouragement to all of our staff.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards!Sun Nguyen (Mr.)Guest Experience Manager.

10/10 Excellent

Jaspreet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property
Stayed 2 nights in Jul 2023
Response from Guest Experience Manager on Aug 1, 2023
Bonjour, Xin chào!Dear Jaspreet,We would like to express our gratitude to you for choosing Mercure Danang French Village Bana Hills as your accommodation and for providing valuable feedback.We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Please rest assured that your feedback has been shared with our team and it would serve as an encouragement to all of our staff.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards!Sun Nguyen (Mr.)Guest Experience Manager.

8/10 Good

Sirinthip

Traveled with group
Liked: Cleanliness, staff & service, amenities
This hotel is inside the beautiful French village. Overall everything for this hotel is good. There are a few things need to be improve of the quality of WI-FI and staff should be quite good English communicate, because here is popular tourist attraction.
Stayed 3 nights in Jul 2023
Response from Guest Experience Manager on Aug 1, 2023
Bonjour, Xin chào!Dear Sirinthip,We would like to express our gratitude to you for choosing Mercure Danang French Village Bana Hills as your accommodation and for providing valuable feedback.We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Please rest assured that your feedback has been shared with our team and it would serve as an encouragement to all of our staff.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards!Sun Nguyen (Mr.)Guest Experience Manager.

8/10 Good

Hang

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check out times at 10:30 AM is too early I don’t like that
Stayed 1 night in Jul 2023
Response from Guest Experience Manager on Aug 3, 2023
Bonjour, Xin chào!Dear Hang,We would like to express our gratitude to you for choosing Mercure Danang French Village Bana Hills as your accommodation and for providing valuable feedback.We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Please rest assured that your feedback has been shared with our team and it would serve as an encouragement to all of our staff.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards!Sun Nguyen (Mr.)Guest Experience Manager.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! My son loved it.
Stayed 1 night in Jul 2023
Response from Guest Experience Manager on Jul 26, 2023
Bonjour, Xin chào!Dear Eric,We would like to express our gratitude to you for choosing Mercure Danang French Village Bana Hills as your accommodation and for providing valuable feedback.We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Please rest assured that your feedback has been shared with our team and it would serve as an encouragement to all of our staff.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards!Sun Nguyen (Mr.)Guest Experience Manager.

6/10 Okay

VENKATARAMADAS

Traveled with family
Liked: Staff & service
Convenient. Room needs improvement. Noticed broken toilet paper holder. No hanger or rack to place bath room towel.
Stayed 1 night in Jul 2023
Response from Guest Experience Manager on Jul 20, 2023
Bonjour, Xin chào!Dear VENKATARAMADAS,We would like to express our gratitude to you for choosing Mercure Danang French Village Bana Hills as your accommodation and for providing valuable feedback.We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Please rest assured that your feedback has been shared with our team and it would serve as an encouragement to all of our staff.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards!Sun Nguyen (Mr.)Guest Experience Manager.

8/10 Good

NGOC

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 1 night in Jul 2023
Response from Guest Experience Manager on Jul 19, 2023
Bonjour, Xin chào!Dear NGOC,We would like to express our gratitude to you for choosing Mercure Danang French Village Bana Hills as your accommodation and for providing valuable feedback.We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Please rest assured that your feedback has been shared with our team and it would serve as an encouragement to all of our staff.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards!Sun Nguyen (Mr.)Guest Experience Manager.

8/10 Good

BRUCE

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Guest Experience Manager on Jul 8, 2023
Bonjour, Xin chào!Dear BRUCE,We would like to express our gratitude to you for choosing Mercure Danang French Village Bana Hills as your accommodation and for providing valuable feedback.We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Please rest assured that your feedback has been shared with our team and it would serve as an encouragement to all of our staff.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.