야외 수영장, 10:00 ~ 22:00 오픈, 일광욕 의자

타운플레이스 스위트 바이 메리어트 애빌린 노스이스트 여행 후기

3 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 624개 이용 후기 중 475개" "
평점 8 - 좋아요. 624개 이용 후기 중 107개" "
평점 6 - 괜찮아요. 624개 이용 후기 중 21개" "
평점 4 - 별로예요. 624개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 624개 이용 후기 중 5개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Matt

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good area easy to get around safe and quiet. The room smelled a little musky but not bad
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Matt, Thank you for being our guest at TownePlace Suites Abilene Northeast and for your kind feedback. We are pleased to know that your overall stay was satisfying and that you loved our convenient location. However, we are sorry for the inconvenience you had with your room, and we will share your comments appropriately. We appreciate your patience and hope to welcome you back soon.Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very large and comfortable. The shower was amazing with very hot water!!! The breakfast had many options. I would definitely stay here again.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Stephanie, Thank you for sharing about your stay at TownePlace Suites Abilene Northeast. It is delightful to know you appreciated our relaxing accommodations and refreshing shower, as well as our excellent breakfast. We hope to see you again soon.Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Edgar

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Edgar, Thank you for your kind rating! We are glad you had such a positive experience during your time at TownePlace Suites Abilene Northeast, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Ameeneh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great suite. It was very clean. The room and the hall smelled great. The lady at the front (name started with a K) was very sweet and very quick. We had been driving for 12 hours and just wanted to rest. She was great. She was very helpful with information. Hotel is in safe location with several fast food options nearby.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Ameeneh, Thank you for sharing your feedback regarding your recent stay at TownePlace Suites Abilene Northeast. We are delighted to hear that you enjoyed our convenient location near diverse dining options and spotless accommodations. It Is also wonderful to know that you received exceptional service at the front desk. We look forward to welcoming you back soon.Sincerely,Darla Yarbrough,General Manager

10/10 - 훌륭해요

Aaron

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Aaron, We are delighted with your rating! It's wonderful to know that you enjoyed your visit to TownePlace Suites Abilene Northeast. We look forward to serving you again in the future.Sincerely,Darla Yarbrough,General Manager

10/10 - 훌륭해요

Phillip

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Starbucks in the lobby was great and pleasantly unexpected.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Phillip, Thank you for choosing TownePlace Suites Abilene Northeast and sharing your experience. We are thrilled to know we exceeded your expectations and that you enjoyed spending your time at our Starbucks. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Aaron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location, friendly and helpful staff but one of elevators out of service made it inconvenient to get to second floor.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Aaron, Thank you for staying at TownePlace Suites Abilene Northeast and for your high rating. We are pleased you enjoyed our convenient location and courteous associates. Regrettably, we are disappointed that we had one elevator down for unplanned maintenance. We apologize for the inconvenience this caused, and we sincerely appreciate your patience. Thank you once more for your feedback; we look forward to being of service the next time you are in the city.Sincerely,Darla Yarbrough,General Manager

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Greated with a smile,both check in person, and manager very friendly, truly a Texas welcome.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 10일
Dear Thomas, We are delighted you chose TownePlace Suites Abilene Northeast for your visit, and we are pleased to know our associates made your stay memorable. We appreciate the acknowledgment of their dedication, and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in the area.Sincerely,Darla YarbroughGeneral Manager

4/10 - 별로예요

Joseph

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The hotel was great beside the tomato stench in the room and we did not get any room service
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Joseph, Thank you for taking the time to share your experience with us. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We are also sorry for any service shortfalls during your visit and apologize for the inconvenience caused. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope to have the opportunity to welcome you back in the future, where we can demonstrate our commitment to excellence in all areas of our service.Sincerely,Darla Yarbrough,General Manager

10/10 - 훌륭해요

Hongfeng

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is clean and the staff is very nice and helpful!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Hongfeng, Thank you for choosing TownePlace Suites Abilene Northeast and sharing your experience. We are glad you liked our well-maintained hotel and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Brad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We will stay again. Great hotel.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Brad, Thank you for your recent stay at the TownePlace Suites Abilene Northeast and for posting a generous rating. It is a pleasure to know we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the area. We enjoyed having you as our guest and love knowing you will return soon. Sincerely, Darla Yarbrough General Manager

10/10 - 훌륭해요

Anthony

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every staff member that I came in contact with was personable and welcoming. This is one of the best hotel stays I have had in many years. The room was very clean and updated.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 14일
Dear Anthony, We are delighted you chose TownePlace Suites Abilene Northeast for your visit, and we are pleased to know our associates made your stay memorable. We appreciate the acknowledgment of their dedication, and we look forward to sharing your compliments with them. We are also delighted that you loved our refreshing and rejuvenating accommodations. We hope you will make us your home whenever you are in the area.Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

JAYNIE

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our suite, which included a kitchen, was amazing. We were there only one night to attend a family funeral, but we could have stayed much longer very comfortably. The young woman at the front desk “Christina” made our stay exceptional. My husband had a minor medical emergency, and she graciously allowed us to check in early. She was accommodating, friendly, polite and professional. We are so grateful for her assistance. We have no complaints at all and highly recommend TownePlace Suites by Marriott Abilene Northeast.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Jaynie, Thank you for choosing TownePlace Suites Abilene Northeast and for recommending us to fellow travelers. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It is also nice to read your comments about your well-appointed suite. Furthermore, we are pleased to know our associates made your stay memorable. We appreciate the acknowledgment of their dedication, and we look forward to sharing your compliments with them. It was our pleasure serving you and your husband, and we look forward to our next opportunity to make your trip a great one.Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Harold

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We would normally stay with our daughter but we was surprising her so we booked a room. The staff was amazing and the room was very nice. We will definitely be back for another stay!!!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Dear Harold, Thank you for sharing your feedback regarding your recent stay at TownePlace Suites Abilene Northeast. We are delighted to hear that you enjoyed our well-maintained accommodations and impeccable service. We look forward to welcoming you back for another outstanding visit.Sincerely,Darla Yarbrough,General Manager

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk ladies were so helpful!!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Linda, We are delighted you chose TownePlace Suites Abilene Northeast for your visit, and we are pleased to know our associates, especially front desk staff made your stay memorable. We appreciate the acknowledgment of their dedication, and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in the area.Sincerely,Darla YarbroughGeneral Manager

8/10 - 좋아요

Julee

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Julee, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at TownePlace Suites Abilene Northeast; we look forward to seeing you again soon. Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Donnell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't realize i booked a suite. This property was very nice. The few staff that I did encounter were extremly nice and professional. Room was very nice. They coffee available 24 hours a day(regular and decaf) in the dining area as well as having it in your room. They also had a very nice patio area with grills available for you to use.(with utensils you can get from the front desk.) I would definitely stay here again. The free breakfast had lots of options as well.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Dear Donnell, Thank you for sharing about your stay at TownePlace Suites Abilene Northeast. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our thoughtfully crafted accommodations, intuitive associates, and excellent amenities enhanced your visit with us. Thank you again for your business, and we love knowing you plan to return; we look forward to it.Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Tony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to my granddaughter volleyball tournament facility.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Dear Tony, Thank you for the review of your recent stay at TownePlace Suites Abilene Northeast. We are pleased you found our location near your granddaughter's volleyball tournament to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Anthony

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 12일
Dear Anthony, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at TownePlace Suites Abilene Northeast. We look forward to having the pleasure of doing so again on your next visit to the area. Sincerely, Darla Yarbrough General Manager

10/10 - 훌륭해요

steve

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 28일
Dear Steve, Thank you for being our guest and for the great rating. It is excellent to learn how much you enjoyed your time at TownePlace Suites Abilene Northeast and that we exceeded your expectations. Thank you again, and we look forward to sharing another fantastic experience with you soon. Sincerely, Darla Yarbrough General Manager

10/10 - 훌륭해요

Andrea

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Andrea, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at TownePlace Suites Abilene Northeast; we hope to see you again soon. Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy hotel with the nicest people!
The service was so great. The NICEST people you will ever encounter at a hotel, hands down. The room was clean, had plenty of space, nice layout; the hotel layout itself was cozy as well. We will now look for TownePlace Suites when we have the option because this place was so great.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 5일
Dear Sarah, Thank you for choosing TownePlace Suites Abilene Northeast and sharing your feedback. We are delighted to hear that you enjoyed our well-kept property, spotless accommodations, and impeccable service. We look forward to welcoming you back the next time you are in the area.Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Bill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 29일
Dear Bill, We are thrilled you had an excellent stay at TownePlace Suites Abilene Northeast, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Darla Yarbrough,General Manager

10/10 - 훌륭해요

Allan

가족 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Allan, Thank you for choosing TownePlace Suites Abilene Northeast. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure serving you, and we look forward to our next opportunity to make your trip a great one.Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

crystel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Crystel, Thank you for sharing about your stay at TownePlace Suites Abilene Northeast. We appreciate the generous remarks and are glad you enjoyed our hotel. We recognize the significance of the details that contribute to a memorable stay, and we are delighted to know that our dedication has elevated your experience with us. We look forward to seeing you again soon. Wishing you a delightful holiday season and a Happy New Year!Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 27일
Dear Joseph, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Abilene. It was our pleasure accommodating you, and we hope you will make TownePlace Suites Abilene Northeast your home away from home whenever your travels bring you to our area. We wish you a delightful holiday season and a Happy New Year!Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 21일
Dear Daniel, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Abilene Northeast. We look forward to your return and wish you all the best with your future travels.Sincerely,Darla Yarbrough

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 30일
Dear Robert, Thank you for taking the time to share your positive rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Abilene Northeast. We look forward to your return and wish you all the best with your future travels.Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Susan

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 18일
Dear Susan, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at TownePlace Suites Abilene Northeast, and we look forward to welcoming you back soon.Sincerely,Darla YarbroughGeneral Manager

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 17일
Dear Sarah, All of us at TownePlace Suites Abilene Northeast appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Sincerely,Darla YarbroughGeneral Manager

8/10 - 좋아요

Juan Francisco

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Está bien ubicado cerca de la universidad de Abilene
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 30일
Dear Mr. Francisco, Thank you for sharing your generous review of TownePlace Suites Abilene Northeast. We are glad to know you enjoyed your time with us and that our convenient location worked well for your travel plans. It was our pleasure accommodating you, and we look forward to welcoming you back again.Sincerely,Darla YarbroughGeneral Manager

8/10 - 좋아요

Norbert 님, Houston

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice room but price was a bit high.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Dear Norbert, Thank you for taking the time to post a review of TownePlace Suites Abilene Northeast. We are happy to know that your overall stay was satisfactory and that you liked our accommodations. However, we are disappointed that you felt the price did not meet your expectations. We appreciate your comments and hope you will revisit us whenever you return to the area. Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 15일
Dear Rebecca, Thank you for the perfect rating of your time at TownePlace Suites Abilene Northeast. It is always a pleasure to see our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Shirley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and comfortable room with comfy bed. Breakfast was ok, but slim pickings by 845am. Elevators and housekeeping staff smell like stale cigarette smoke, but room was fresh. I really liked that they have large bottles of fairly high quality shampoo, conditioner, and bodywash attached to the shower walls.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 6일
Dear Shirley,Thank you for taking the time to write such a wonderful review about our hotel and staff. We are delighted to hear that you enjoyed our impeccable service, comfortable accommodations, and top-notch amenities. As a non-smoking hotel, we have designated smoking areas outside the building for the convenience of our guests. Your feedback is valuable to us as we strive to provide the best possible experience for all of our guests. We sincerely appreciate your business and look forward to seeing you again at TownePlace Suites Abilene Northeast.Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Stevie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very clean and breakfast was great. We didn't get there till 3am and I was a little worried. We called before we came and had no problems.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 30일
Dear Stevie, Thank you for sharing about your stay at TownePlace Suites Abilene Northeast. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our spotless accommodations and breakfast offerings enhanced your visit with us. We hope to see you again soon.Sincerely,Darla YarbroughGeneral Manager

4/10 - 별로예요

Jose

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
They have a very big problem with the fire alarm system very early in the morning, it started going off all over the hotel and no one could turn it off, not even the firemen. My room had no toilet paper and only one light worked, all other lights were off. The night shift receptionists were not friendly at all.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 31일
Dear Jose, Thank you for staying at our hotel. We are sorry for being unable to provide you with a comfortable visit. Please accept our apologies for the issues you had in your room and for the disappointment you had with some of our associates. We have noted your feedback to ensure we deliver excellent accommodations and service.We also regret the major inconvenience caused as your sleep was disturbed in the early morning hours and the time it took to resolve this situation. Your patience is valued, and we will utilize your feedback to ensure such instances are not repeated. We appreciate your understanding and hope to welcome you again,Sincerely,Darla Yarbrough,General Manager

10/10 - 훌륭해요

Derek

2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 9일
Dear Derek, Thank you for being our guest and for your feedback. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at TownePlace Suites Abilene Northeast, and we look forward to welcoming you again soon.Sincerely,Darla YarbroughGeneral Manager

6/10 - 괜찮아요

Gervasio

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not staying again
As a fellow mom, I have to share my disappointing experience at this hotel. First, the shower was unfortunately dirty, which was quite concerning. What really caught me off guard was the exorbitant pet fee – it was shockingly higher than what I've paid at luxury hotels. I ended up shelling out more for my dog than for the room itself. To make matters worse, the lady at the front desk during check-in was far from friendly. When I asked about the safest parking area, she responded with a disheartening answer. She mentioned that there were no cameras and they had experienced vehicle thefts in the past, leaving me feeling uneasy about the security of my belongings. All in all, the cleanliness issues, steep pet fee, and unwelcoming staff made this stay far from enjoyable and left me considering other options for our next trip.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 14일
Dear Gervasio, Thank you for being our guest and sharing your review. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We apologize for the service issues you experienced during your visit. We will share this with our teams to ensure a better guest experience. We understand the frustration and are grateful for your patience. We regret that you were disappointed with our pet fees. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We appreciate your valuable feedback and hope to have another opportunity to better your stay. Sincerely,Darla Yarbrough,General Manager

10/10 - 훌륭해요

leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 5박 숙박함
답변 제공: General Manager 님, 2023년 8월 10일
Dear Leslie, Thank you for rating your stay at TownePlace Suites Abilene Northeast. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Darla Yarbrough,General Manager

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 2일
Dear James, Thank you for sharing the nice rating about your experience at TownePlace Suites Abilene Northeast. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Darla Yarbrough,General Manager

10/10 - 훌륭해요

Janet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a fantastic overnight stay! The rooms were nice and clean. Breakfast options were great. My grandchildren loved the pull out sofa bed!
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 30일
Dear Janet, Thank you for sharing about your overnight stay at TownePlace Suites Abilene Northeast. We are delighted to read you liked your clean accommodations and the breakfast we served. We hope to see you again soon.Sincerely,Darla YarbroughGeneral Manager

4/10 - 별로예요

Patricia K

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed here before. they won’t clean the trash out of your room apparently unless you tell them to? They went in the room to leave blankets we requested because the super thin coverlet was not enough- but literally passed an overflowing trash can to do so. Breakfast first day was hot and containers keep full. The first three milks we opened were curdled. Second day no one around and everything was empty. The yogart was old and watery. Coffee disgusting. Sandwiches took 25 minutes to replace along with waffle mix and then sandwiches were cold. Bugs everywhere inside. Workers literally a cigarette in the elevator. Workers lounging and smoking at poolside. Everyone was polite but overpaid for a MARRIOTT that looks like a broke down Hotel 6
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 29일
Dear Patricia, We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.Sincerely,Darla Yarbrough,General Manager

10/10 - 훌륭해요

Kyle

2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 2일
Dear Kyle, We are thrilled you had an excellent stay at TownePlace Suites Abilene Northeast, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Darla Yarbrough,General Manager

10/10 - 훌륭해요

Laurie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 25일
Dear Laurie, Thank you for being our guest. We are pleased to have exceeded your expectations. It was a pleasure hosting you at TownePlace Suites Abilene Northeast, and we look forward to welcoming you back soon.Sincerely,Darla Yarbrough,General Manager

4/10 - 별로예요

Frank

가족 여행
좋아요: 숙박 시설 상태 및 시설
The beds were dirty one bed had blood on the sheets when we arrived
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 20일
Dear Frank, Thank you for being our guest and sharing your review. We apologize for the oversights in preparing your room. Your feedback will be shared with our team and we appreciate your patience. We hope you will consider us so we can give you the seamless visit we are known for providing.Sincerely,Darla Yarbrough,General Manager

10/10 - 훌륭해요

Nnenna

2023년 6월에 6박 숙박함
답변 제공: General Manager 님, 2023년 7월 8일
Dear Nnenna, Thank you so much for the perfect rating of your time at TownePlace Suites Abilene Northeast. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,Darla YarbroughGeneral Manager

4/10 - 별로예요

Daniela

가족 여행
별로예요: 청결 상태
La limpieza en habitación fue nula.
2023년 6월에 4박 숙박함
답변 제공: General Manager 님, 2023년 6월 14일
Dear Daniela, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of the accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again.Sincerely,Darla Yarbrough,General Manager

10/10 - 훌륭해요

James

2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 5일
Dear James, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at TownePlace Suites Abilene Northeast, and we look forward to welcoming you back soon.Sincerely,Darla Yarbrough,General Manager

10/10 - 훌륭해요

Silbano

2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 1일
Dear Silbano, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at TownePlace Suites Abilene Northeast, and we look forward to welcoming you again soon.Sincerely,Darla YarbroughGeneral Manager

10/10 - 훌륭해요

Micheal 님, Cranberry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Yeap
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 9일
Dear Micheal, We are thrilled you had an excellent stay at TownePlace Suites Abilene Northeast, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Darla Yarbrough,General Manager